Tarrytown Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vanessa Lopez
3 weeks ago
I had a disappointing experience with the customer service, from the initial phone call to picking up my car. I contacted them around 1:50pm today to book an appointment. I requested a tire replacement and inquired about whether the Tire and Rim protection insurance I pay for each month, in addition to my car payment, would apply to today's service. The woman I spoke to was unsure and transferred me to the Auto Parts department. The man I spoke with there requested my phone number to look up my account.Unfortunately, the gentleman who answered seemed unprepared to give me his full attention, having side conversations leading to him mistakenly repeating my number twice. He then mentioned that I hadn't visited before. I inquired about alternative ways to access my information since I regularly visit for oil changes, and purchsed my vehicle there. Surprisingly, he managed to locate it. After confirming the tire availability, I was transferred back to the service department, where Sydney greeted me with "Hi best friend," unaware of the customer on the line. Overlooking the unprofessionalism, I proceeded to arrange for my car to be dropped off for the tire replacement. My father, an insured driver, dropped off and picked up the car. It's worth mentioning that I live less than a mile from the Tarrytown service location. Upon receiving my car, I immediately noticed a multitude of scratches on the rim.This was incredibly disappointing, to say the least. Feeling overwhelmed, I had my husband make the call as I was unsure of what to do in such a situation. Robert advised us to bring the vehicle to the shop for inspection. However, upon our arrival, we were met with immediate hostility.Having purchased several vehicles and receive services from various dealerships, I was under the impression that photos for liability purposes were standard practice. Surprisingly, Hector informed us that they do not follow this procedure.The unhelpful manager, Ale, adopted a condescending tone when explaining that their equipment could not have caused the damage, pointing to the plastic parts of the machine and questioning how such marks could be created by plastic. They also raised doubts about whether the damage occurred on-site or during transportation.Living less than a mile away, and including we removed the tire the day before without observing any damage that is very unlikely.When I inquired about coverage for damages to my rim and tire, the response was dismissive and belittling. I the customer took action in asking if this will be covered through my rim and tire insurance. Instructed by his manager Hector then started to call to obtain my coverage details. Unhappy with how everything was handled I requested the insurance claims number to handle the matter myself.I emailed my sales representative, to obtain information on how to terminate my lease. After getting off the phone with my sales representative, I received a call from Ale, the service department manager, contacting me to confirm they were investigating insurance coverage for repairs. Despite potential coverage, I had already decided to return the car, I thanked him and ended the call.I refuse to pay for a car and additional fees to be met with unprofessional behavior when dissatisfied with services. No legal action was sought, but it is important to address such issues.While understanding that rims can incur damage over time, the severity of the damage on my rim was concerning, especially given the minimal damage on the other tires. It was disappointing that the company attempted to shift the blame instead of addressing the situation. As a customer I should have never been the one to come up with a solution.Please see the photo below to compare the scratches on a rim compared to the one that was worked on. I would like to add the tire became flat overnight, it wasn't driven on how the manager implied we did.

  Julio Chapa
2 months ago
The worst customer service as far as getting back to you with returning phone calls from the service department. They never called back to confirm chip paint, molding, broken Front grill, clips, broken when they removed all these parts to change AC harness. I was told by service writer that they were going to call me back when they review the camera footage. No responsibility taken on their behalf no answers

  Sonja Legge
3 months ago
I seldom write reviews, but I could not let my recent experience with the Tarrytown Honda Service Team go without acknowledgement. Just before Christmas, my 2019 Pilot began to have issues (I will spare you the details). I took my SUV to another Honda service center near my home. After a couple of days, they were adamant that they could not diagnose the issues but would start repairs based on the process of elimination, at my expense! Thanks, but no thanks. They did not leave us with a good feeling, so we drove the car off the lot.Although 60 miles away, I contacted Tarrytown because we purchased the vehicle there. From the moment that my husband and I arrived at Tarrytown Honda, we were treated like family. Brandon saw us right away, took the necessary information and ran a history on the vehicle. Their first concern was our safety. Our car was taken in back and then we were introduced to Mike, a technician, who was not only professional and personable, but reassured us that he would diagnose the problems and get them corrected. Brandon called us within a day and brought us up to speed in order to be safe and to correct the initial issues. The service team went above and beyond to expedite needed parts, make the repairs, test my vehicle, and get it all completed in time for Christmas all the while keeping us in the loop! It was such a pleasure to work with them and although not around the corner, I ll never go anywhere else. The car is like brand new and rides like a dream. Thank you, Tarrytown Honda Service!

  Sadat Shami
2 weeks ago
This used to be a good service provider, but have now gone downhill. Their focus now is on how to squeeze the last penny out of customers. I used to be able to be dropped off and picked up to retrieve my car, but they have now stopped that (I'm a 12 minute drive away). In particular, the customer service provided by Brandon Jenchol leaves a lot to be desired.

  Steven Richards
a month ago
The service was excellent. Henry Almonte, our service advisor, was outstanding! He went out of his way to be helpful. The waiting area "quiet zone" is clean and comfortable.

  Gary Hubbell
a month ago
I've had this love hate relationship with this dealership. This time, I'm annoyed at the parts department for selling me a key blank for my Honda, and not being able to cut it, because their grinder was out of order. After I purchased the key, the person there, told me he couldn't cut the key.. after the fact! So I went to another dealer, and they cut the key, only to find out that the key wouldn't communicate with the mother board.. I went back to TT Honda for a refund and there wasn't any issues with that. But the day I bought the key blank, I also purchase a TPS valve for my tire. I went to the service desk and inquired on the installation cost and he quoted well over $200 for the one valve plus adding the cost of the valve... I also checked another dealer, and it was $100 cheaper. Mavis quoted $40... so I told the service rep. at TT Honda, and WOW! what an attitude I got from this person! I serious don't think I'll be back again? It's really sad too.. As stated, Love Hate! I believe they better correct their issues, or risk several of these notes?

  AnnMarie D.
3 months ago
Another great experience at Tarrytown honda... big shout out to Brandon Jenchol, he was super efficient, professional and knowledgeable and got me a shuttle to work right away when i dropped my car off. He explained everything and made the appointment process as painless as possible.... they even threw in a free oil change. Thank you for being such a great service center!

  Ebon� Brown
a year ago
Quick and efficient. Brandon kept me abreast of everything that needed to be done. Very open and honest communication. Highly recommend.Suggestion: it would be great if after a service or repair they wash and clean the car before pick up or a complimentary oil change. It would be a nice touch to the Honda service brand.

  D. Moe
9 months ago
First time here and i will be returning. Brought my Passport in for a recall at 8 and done by 3 as promised. They shuttled me to and from work and Robert Diaz was an expert service advisor. No lines to check in and very clean facility.

  Aisha s Realty
7 months ago
They made my appointment. I went there in the morning and they told me they can t look at the vehicle as they don t have staff available until four days later. I just don t understand why would you make an appointment if you can t provide the service. I even told them the problem before making the appointment so they were well aware of the issue. Anyways it was not the service I like. I had to reschedule it let s see how does it go now,,,

  Zoila Machado
10 months ago
Best Honda service I ever been to, they go above and beyond. My car is always a big mess and they always do their best to help me out, and explain what s going on to my car. I appreciate it so much because I know nothing about cars at all. Brandon and BB is always here to answer all my questions and make this process as easy as they can.

  M Smith
8 months ago
The worst customer service as far as getting back to you with returning phone calls from the service department. Their prices are always 50-100 dollars higher than Honda New Rochelle. You can call any Honda service department and get the information you need not at tarrytown Honda Don t hold your breathe.Service: General repairs & maintenanceService: General repairs & maintenance

  Mihir Bala
a year ago
Went in because my check airbag light was on. After looking at my car, the service staff evaluated the problem and also found that my water pump was "rusted" and needed a replacement. I went along with this thinking that I may as well fix all the issues with my car. This water pump replacement cost nearly $800 mind you. Less than 2 months later, I hear a rattling in my car. It gets louder then stops. Warning lights go off everywhere and my engine overheats. Took it in to a different mechanic and they said the water pump had been poorly fastened and had fallen off! Even worse, he told me that replacing a Civic water pump is less than $500 (I payed $500 for towing + repair). I am extremely angry that I basically was overcharged for a terrible replacement job and had to almost immediately repair the same problem again. Is there some way to be reimbursed for the previous repairs?

  HJ
2 years ago
I will not return this center. I was given complimentary service email (nice at least) However, service advisor insisted that it s NOT for FREE service but for discount (they charged us $45 for basic oil change) even though we showed the email. We ended up not talking to staff anymore- not worth to deal with- and just paid it. Escalated to higher up who provided us the email and I am giving up since I am not receiving any apology email just keep asking me if I showed the email to service advisor. I feel that I took a bait from complimentary email. I regret that I returned this service center.

  Michael Fiore
a year ago
I had a really serious issue with Tarrytown Honda. Long story short they were able to right a wrong. Chase, the service manager, was able to work with me and get my issue sorted out at no charge. After some back and forth I was able to bring my car in and have all the necessary work done in a timely fashion. I really appreciated Chase working with me on this issue.Services: Tires, Auto maintenance, Oil change

  Stephanie Domenech
9 months ago
BB was sooo awesome, he was very communicative in regards to my car getting fixed and it was back way sooner than I thought, awesome service and honestly my next vehicle will be at tarrytown! Thank u sooo much, great staff!

  Pat Bova
2 years ago
The lock on the drivers side needed to be replaced . Went in to have the service look at it and order part.I sat for 3 hours waiting for the repair quote. The service dept decided to do a full check on the car. I was never told this ,nor did I OK it. There were multiple diagnosis s supposedly that needed to be considered. I only came to fix the lock! I said NO to all repairs that the service manger wanted to do. The lock was ordered for the next day, so left the car.The next day call and no part came in. So another day in the service dept. the 2nd day the part came in, but now they say the battery needed to be changed or was dead! I use this service dept for my 2013 CRV, so check back to see when it was replaced. I was not in town so I could not check my paper work, so they replace the battery and my husband picked it up. There was never a mention of the battery being weak the day I left it off. The service dept writes out the needed work ,not a computer printout. I called to speak to the manager and he called back after checking out the service write up. He sent me a copy handwritten!It is just so obvious that he added the battery at the bottom of the list. The handwriting is different.Just admit to fraud! Some how my car battery died while at your shop. I replace the battery in 20183 years ago! There is a 100 month warranty on the battery. I will NEVER use this Tarrytown Service ever again!Service: General repairs & maintenance

  Steve Talvy
a year ago
I d give them a higher review but when I first got my Acura TLX from them they told me I got brand new parts. Ended up 18 days later with a completely dead battery while they tried to charge me almost $400 for a new one. I had to speak with a manager and got everything done free of cost.

  Julie A
4 years ago
Very proactive service folks. They took care of scheduled services, did troubleshooting for the things I questioned and looked for other critical issues, all clearly communicated. I felt my dealings with them were honest and productive. I would have given stars if the truck were washed before pickup. It's just the extra touch to make the service exceptional.

  Junior
7 months ago
Horrible. I made an appointment for the recall 1 month in advance show up at 9am and they tell me we are full for the day we can t take care of you come back in a month are 2 truly unreal service.

  Nikola Durkovic
2 years ago
After getting 4 new tires I took the car for wheel alignment. Never had any issues, never felt any problems, always smooth ride. After the alignment was done, my steering wheel was not centered. I broght the car back. After 2nt time alignment was done, the car was pulling to the left. Both times mechanics acknowledged the issues and promised to correct the mistake. After the alignment was done 3rd time, it was better, but the steering wheel still felt sloppy. I brought the car back for the 4th alignment in 3 weeks and I was told the issue could be their mashine which was recently recalibrated. After aligning my car for the 4th time, the ride feels almost as it was before I brought it for the alignment. The steering wheel is still somewhat sloppy. Not sure what to do next.Service: Wheel alignment

  Mills Forni
2 years ago
Best Honda dealership I ve ever been to. Our car battery died in Manhattan, we got a jump and were told we couldn t turn the car off until we replaced the battery. Despite it being the end of the day and right before close, the team at Tarrytown Honda replaced our battery and got us back on the road within 30 minutes. Not only that, the facility is beautiful (looks brand new) and the staff couldn t be more friendly. Thank you for saving our road trip!

  E. Miller
2 years ago
I went to this location for a car inspection in April. I made an appointment a week prior and was told it shouldn t take long. I was also told I needed a tire rotation upon arrival so I figured it may take a little longer than usual. The oil change took 3 hours & 20 minutes. During check-out I learned there was no tire rotation completed. At this visit I was informed that my car had a recall. I was already planning never to come back to this location but since it was for a recall what could be so bad? I was told to call after May 15th to make the appointment because that s when the part would be in. Fast forward to today. I made my appointment to replace the part that was recalled May 16th.(Part that had to be replaced: fuel pump safety recall expansion- could be serious damage to you and your vehicle if faulty and not replaced). I was told, during the call on Sunday, that Friday the part will be in and ready to replace; and this was the best appointment date they could give me, so I settled for an early morning 8:15am appointment. I showed up at 8:15am for checkin. I informed the service agent that on top of the part being replaced I needed a tire rotation because it was never completed at my last appointment. The agent proceeded to tell me how much he would have to charge me for a tire rotation and that due to my mileage my air filters may need to be changed. Air filters being changed at a dealership is a another story within itself but I already had air filters changed when I received an oil change from another service station but I told him to check anyway just to see since this was a huge deal for him and then let me know what he thinks. HERE is when I should have taken my keys back... the agent then says let me check to see if you have any recalls on your car , I then stated I have one, this is what my appointment is for! He proceeds to look up recalls anyway and name the recall that I have the appointment for. He then asks if I m leaving the car because this will take some time, I said I absolutely am. He put the paperwork together and I went on about my day. Fast forward to 7 hours later, I began calling the service station number plus the direct line of the service agent at 3:00pm... all day I waited for a call, I never received a call to update me on my filters, even though I knew they were fine so I figured no call means they obviously don t have to be changed, nor did I receive a call to let me know the estimated pickup time. I was placed on hold twice, once for 25 minutes and another for 15 minutes. When someone finally picked up the phone they said they will notify my service agent to call me with an update. Five minutes later the same lady called me back to let me know my car was ready to be picked up. I made it to this location at 4:10pm. The service agent sees me and says o we didn t have the part but we ordered it, it will be here on Tuesday if you would like to make an appointment you can do so. I really thought this was a joke... he then proceeded to say you can meet me at the cashier for checkout.... ummmmm what would I be paying for exactly????? Now he s shuffling through paperwork he goes to the payment window with my papers, another customers papers and I m just trying to stay cool to see how this is going to play out. I get to the payment window I have a bill for $220 dollars, tire rotation, air filters, washer drain, labor etc etc etc. I m even charged for the ordering of the part that was suppose to be on site!!!! The cashier at the window proceeds to let me know how everyone there was having a crazy day, it seems that every time I have an appointment at this location it s a crazy day. I just can t believe I never received a phone call as stated to let me know what was going on, I would have never okayed payment of $200 for this type of service or these unnecessary parts and he knew that so this is why I never received any calls, extremely unprofessional NEVER AGAIN, NEVER AGAIN, NEVER AGAIN. Lastly as I m leaving he says if you get a call tell them the great service I gave you really?

  D W
2 years ago
I scheduled service for a recall on my honda. I made the appointment like a week in advance for first thing in the morning today7:30. I arrive there 15 minutes early and the parking lot is already overflowing with people waiting for it to open. I have to wait like 15 minutes to get in. Car requires about $300 in services. Get told it will take about 2 hours. Come back at around 9:45 and get told my car "somehow slipped through the cracks" and did not get serviced. It wasnt even in the bay, just sitting in the lot. Took my car back and never will go there again. Atleast i have one less reason to ever have to go to tarry town.

  N Barbara Branca
4 years ago
The staff is helpful. They are willing to take you @ anytime even as a walking. The waiting area is neat, clean & always well supplied with snacks. However, the prices oh boy & they never remember to take discount coupons off. If you don't remember to remind them you will walk out without your discount for sure.

  waqas mehmood
a year ago
Parts customer service is so bad. My cell phone number is registered there. Many time I bought parts from Tarrytown Honda. I were call for trying to get the parts, the gye ask me vehicle registration I gave three time but still dose not matched, I spell him. I said you can check throw my cell number, he said I can t check and he hang my phone

  Matthew Siglag
10 months ago
No update on my car as of 5pm after dropping off at 8am. 3 phone calls without a response/callback. Being told how busy they were disappointing and frustrating experienceService: General repairs & maintenanceService: General repairs & maintenance

  A N
11 months ago
I don't recommend this place because i took my car to change some pieces and not all pieces are legit Honda pieces to the car and they stole my money, and they used my car to go out and get the pieces that they put which are not legit, i dont recommended going to this place because they descriminate the car if you have a Honda 2005 they treat you different.

  K Goldman
4 years ago
This time, I was in and out in an hour for an oil change and tire rotation. Felt like they finally got things to run better. I suggest a better approach to complaints/concerns other than 'yeah that's how it works' when for example the a/c on/off light doesn't seem to be working correctly or the 4-wheel drive never kicks in. Overall happy with the service. Joel Garcia helped me out. Plus: free popcorn, water, coffee or tea. Clean bathroom.

  Tom Varghese
5 years ago
Customer service for the service department is really terrible at at this place. I dropped of my vehicle here for a recall service. I called to check on the status of my vehicle and they put me on hold for 23 mins. Nobody picked up the call after that. I called back again after an hour. They did the same thing again and put me on hold for another 26 mins. When I dropped of my vehicle they said that it will take about 2 hours. Then they changed that to 3-4 hours. I ended up leaving my car there and they gave it back to me the next day.