Bottini Fuel

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Catherine Grillo
2 days ago
Awesome service. Not once but twice was I in an emergency situation with the heat and both times Bottini sent someone out same day and rectify the issue. Highly recommend!

  Philippe P
6 months ago
I have been paying for the yearly maintenance for my mini splits for 3 years and they finally had a spot available for this year... After the technician visit, there was a follow up needed. At the time he told me that someone would call to schedule the service. Of course nobody called after 2 weeks and I had to call to schedule the follow up service...In summary: They are quick at reminding you to pay for a service that they don't have enough people to provide both for heating and cooling... Not the best customer service. At least the technicians are usually nice.

  Joe Michaels
6 months ago
After a 30+ years with Agway, then Suburban, service deteriorated and became impersonal, and prices were often higher than currenty market prices for fuel oil and propane. We use coal for primary heat in winter, with fuel oil as backup. We also keep a 500 gallon propane tank for our generator. Our home heating system is like a powerplant or engine room of a ship, and gthe average fuel company tech or sales reps always tried to convince me to switch to some new high efficiency propane hot water boiler, or did not understand how our heating system works. We switched to Bottini and have had a great experience. Matt Leach came out to estimate the job, was well familiar with our heating system, and a great person to deal with. Al, the service tech came out to switch the propane tank and was also a great person to work with. Professional, knowledgeable and polite would describe both of these men. Calling Bottini and getting human beings and a rapid response rather than some 'electronic runaround' with voice mail and endless loops of music is a pleasure. Bottini also sold us our propane tank, rather than leasing it to us as was done by Suburban. Less cost in the long run. We look forward to dealing with Bottini Fuel. They are still a family run company and do business in that manner, rather than the large, impersonal way that Suburban and other firms run their businesses.

  Len Kozloski
7 months ago
Service technicians and delivery drivers are awesome, extremely accommodating. All administrative staff very helpful in scheduling and answering questions. Response time was incredible. Definitely recommend any of the services they provide!! Thank you Bottini

  br pollack
a year ago
Bottini technicians are the best, professional, knowledgeable patient and polite, and so is the phone staff. A tech knew of a new part on the market that addresses the exact problem to keep my very old furnace working properly for the first time in a decade. Thank you Bottini Fuel Service!

  Gloria Siciliano
6 months ago
Bottini fuel has been there for us for years. Having a an older home, there are a lot of issues through the years. Bottini has always responded quickly to take care of all our needs. I know they are just a phone call away at any time of day.

  J.P. Harris
a year ago
The tech showed up mid morning without prior notice for a scheduled appointment between 12pm and 4 pm. That's a typical Bottini screw-up not the tech's fault.The tech, Jessie, was excellent, very knowledgeable and communicative. I would welcome him back anytime I need boiler maintenance or repairs. Bottini is not customer friendly when it comes to scheduled appointments.

  Michael Arginsky
3 years ago
I've only had great experiences with Bottini. They call to remind me that I'm due for a fill up, which is great because I don't have to remember this. And scheduling a delivery usually happens within a day. Any time a service technician has come to our home they have been friendly, kind, thorough, and took time to answer my questions. They are flexible with payment options, so I can leave a check, or pay by credit card, which allows me to pick the best method for my current finances. Overall I'd give Bottini a thumbs up.

  Donna Johnson
8 months ago
Botini always shows up fairly on time For years! They fixed our issue and everything was covered in our yearly contract that we get yearly. THANK YOU! You are all appreciated!

  Ping Lin
2 years ago
Great Company! Installed my new propane heating system at Andes NY from the beginning to end, there are plenty of peoples to thank for. Sale, Billing, and service department are outstanding and I will recommend any home owners to use this great company! Thank you for their helps. Bottini Fuel is an excellent fuel service company to me.

  Erik Lewis
3 years ago
Bottini Fuel is a class act. A reliable, conscientious and versatile vendor who has gone that "extra mile" to make sure we have the fuel we need. When we needed to replace our furnace in a hurry to prepare for winder, Bottini gave the most reasonable estimate and did the job in record time. The internet based reader gauge they installed on our oil tank allows me and them to know if unexpected usage requires an early delivery. And most important, they are easy to communicate with and speak to a human. I highly recommend them.

  mustafa ajl
3 years ago
Bottini Fuel has been my service provider since I bought my home in the Catskills a few years ago. And from day one they have operated at a high level of professionalism. They have been on time every time and I have never run out of fuel or gas even in the worst times. From bad weather to viruses Bottini was the last thing I worried about because they do their job with out any delays.Great service, great people and all round great company.

  Charles Lyonhart
3 years ago
Bottini is the best fuel company in the state. I use them for both Propane and Oil. They are always here on the days to deliver and make sure my tanks are both full. I have called them a few times over the years when I had problems at off hours and they responded, one cold winter night my pilot light went out and the house was freezing. Bottini got a hold of a serviceman and sent him over to fix my problem immediately.They are prompt, courteous, friendly and very professional. They are simply THE BEST!

  Aman Nakagawa
3 years ago
Bottini installed a brand new boiler system to replace the one that we had. Their assessor, Vernon, provided me with options that helped me research and select a system that was right for our home. Their installation team team, Jason and Sonny, provided kind, impeccable and professional service. The installation looks incredible and maximized the tight space of our boiler room. The unit runs beautifully. I am grateful to their excellent customer support through this process and in general. Thank You Bottini for being there for us

  Roger Basile
3 years ago
After running out of fuel in two consecutive years I switched to Bottini in 2019 and had them service my heater and fill my tank on an auto fill schedule. It has been perfect ever since and the technician who did the service explained everything to me and said it should be running fine. I highly recommend them.

  Stephanie Streich
3 years ago
I've had my share of problems with other companies and their billing depts, services, running out of oil, etc. Bottini has a great plan that they execute well. I have never had to call them due to issues, they're always on time for annual maintenance appts, and they're employees are very pleasant and helpful! I would recommend that everyone on the mtntop give them a call, get a quote, and switch to their services!

  Jack McLaughlin
3 years ago
Bottini Fuel has been my fuel and service supplier for the last 10 plus years. The staff has always responded when I needed to fix a burner that was out on a cold day, always made sure my fuel tanks were filled, and their pricing has always been very competitive. Any time there was an issue with billing, they were always ready to listen and resolve the matter.

  Kathleen Boody
3 years ago
Our family has been with Bottini for years and have had a very good experience with them. We have dealt with customer service on issues and they are very helpful and trustworthy. I would recommend Bottini and there service plans as they have been keeping us safe and warm for years.

  Judy
3 years ago
Great customer service! Service technician Tom recently gave our boiler a pre-winter servicing. I have confidence we'll have heat all winter thanks to his expertise and patience. The salespeople in the office, in particular Brian and Samantha, are a pleasure to deal with--very polite and accommodating. Don't hesitate to sign up with Bottini!

  Nicholas M
3 years ago
I'm hesitant to post negative feedback. But... if you are in business and your employee doesn't do the job right the first time, that's okay, sometimes it takes a second look to see what's gone wrong. However, if you schedule a return visit and don't bother to call when you know you can't make it, it starts to get annoying. This is only my second year with Bottini. Maybe it will get better? We'll see. It's been a couple of weeks and I'm happy to add to this post. It's been my pleasure to work with all the great people at Bottini fuel. A big shout out to Sunny for his expertise and warmth. From two to five stars!

  Salvatore Bono
7 months ago
Bottini is always efficient, do fantastic work and have some of the best customer service you can ask for.

  todd pfleger
a year ago
11:00 pm, Friday, September 30, 2022. Even though we are on automatic delivery, we ran out of fuel again. Since we have a buried oil tank there is not a fuel gauge on the tank. I understand Bottini uses degree days to calculate fuel deliveries. My experiences suggest that Bottini needs to update their system so automatic delivery customers don t run out of fuel. Looking back in my records I see the last fuel delivery we received was on February 7, 2022. Living in the mountains our heating season is longer than for those Bottini customers located peripherally from us in a somewhat warmer locale. My sincere hope is that Bottini will take this into account when calculating future oil deliveries.

  Richard M
a year ago
Aaron was outstanding. He simply wasn't going to give up until he found and fixed the gas leak.There turned out to be more than one leak, and one of them will require replacing the range. He installed a valve so that branch of the system could be shut off in the meantime. He also found a worse leak at a compression fitting, which he fixed. He then had me watch while he performed a final check to make sure that the system held pressure, which it did.When you're dealing with something like propane, you don't want to take chances. I didn't mind paying for the service because it was obvious that Aaron took his job seriously and wasn't going to leave the house in a dangerous condition.

  Sean Mahoney
3 years ago
The best and most reliable service anywhere. We have a maintenance plan and they service our boiler every year, making sure it s running in tip top shape. We are very happy with our experiences with Bottini.

  Yuri K
3 years ago
Our use of Propane changed from years of historical use and we ran out at night when the stove went out while making dinner.Called Bottini way after business hours and left a message, got a return call by 730 the next morning confirming we are scheduled and withing 10 minutes a truck was delivering!! They also relighted the pilot flames. Very pleased with the professional service and quick response !

  Kat H.
3 years ago
We have been Bottini customers for about 10 years now after switching from another local company. The folks at Botinni have since we've been customers; replaced gas lines in the basement, replaced and installed a new propane heater, replaced and installed the main propane tanks, switched over heating from kerosene to propane and have flawlessly delivered our fuel each and every time. Every visit from the staff at Bottinni has been professional, clean, quick and their work has never failed. They offer us the best pricing year after year with lock-down competitive pricing options at the beginning of the season as well as calling US (yes, calling us!) asking if the fuel levels are OK especially if there is upcoming bad weather or a storm. When I call customer service they are typically friendly and super helpful. Highly, highly recommend Botinni especially in these times of sketchy customer service from other companies. A++++

  David D'Amico
3 years ago
I have had Bottini since I bought my house 10 years ago. The staff has always been friendly and helpful. Prices are fair and I have never had a problem with any work they have done for me. Grade A all the way around.

  Donna Baeckmann
3 years ago
I switch to Bottini Fuel approximately 6 months ago. When I called the staff was very friendly and helpful and I was fueled up within a day or two. They also have the lowest fuel prices in the area which is a huge help as a single mom with so many other bills and responsibilities. Without hesitation I highly recommend Bottini Fuel.

  daniel angerer
3 years ago
Bottini Fuel has excellent customer service and is quick to respond. My tank went empty unexpectedly .....cold water....they came within three hours! My three apartment AirB&B guest house were happy and I could check it off my list. THANK YOU!

  Will Gray
3 years ago
I've been a Bottini customer for years, for oil and propane. I value their reliable delivery, and rely upon their service. They have responded quickly whenever there has been a problem, and I find them to be consistently pleasant and helpful on the phone, whether I call about paying a bill or an outage.