Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Abear
2 months ago
Very knowledgeable, professional, friendly staff! This is my goto location for auto repair and service! I never worry that I m being mislead or scammed and when it comes to repair shops these days that s saying a lot! Keep up the great work! They could all use a nice pay bonus at this location they deserve it!!

  Kevin Hunt
3 months ago
My car needed its annual inspection. Jim was able to take me on short notice and returned the car well ahead of the time estimate. He was pleasant and professional. I will go back to his shop in the future.

  Ana Richardson
5 months ago
They have the best staff, got me in quickly for an inspection last week. Highly recommend this location

  Rain Brooks
7 months ago
Old Review: I have used this shop 3 different times for various things. Two oil changes and some work. They are great over the phone and at explaining what will be done and what they find. I am very satisfied with this shops work.Update: I was told expensive work was needed that was, in fact, not needed!!! I was about to get a new vehicle because it wasn't worth the extra few grand to fix to pass the NY inspection.I was doubtful that everything they said was wrong because I know my SUV. I take good care of it and crawl underneath to monitor for rust. My dad had me get a second opinion at a different Monro Shop in DeWitt because he didn't believe so much could be wrong. If it was, it should have been so clunky and loud. I'm glad I did because it got an inspection and was passed after fixing 5 things for $800. A ball joint, outer tie rods, brake light, windshield wiper, and wheel alignment.I also have an app on my phone that records all of my phone calls. It's called "Call Master," and I use it for record keeping. I reviewed my phone call record with this shop before writing this review. The things in quotation marks are direct quotes from my call.On the 17th, I was told at this shop that my 2003 Honda pilot engine and transmission suspension mounts needed replacing. That,"Lower engine and transmission mounts were like disinigrated. The whole engine and transmission is like flopping around.". That, "the ones on the driver side are disingrated and ripped in half." That, "just pulling it into the garage, it looked like the bottom of the transmission was going to fall out." That, "we moved it 10 feet, and the thing was smacking around."My Honda, even though it's 20 years old, is from down south and has little rust, and it's very silent and stable when driving, so I had a really hard time believing that. When I turn, I don't hear my engine smacking or cluncking. It's quiet. I also find it hard to believe because only 3 months ago, this shop changed my timing belt and gave me a new AC compressor. Wouldn't they have seen/heard my engine knocking around then, or the mounts rusted almost through? Rust like that doesn't happen in 3 months during the summer.The Dewitt shop only 4 days later told me that was not true at all! All my mounts were good and easily passed inspection. They could tell it hadn't been up here long because of the lack of rust. This shop said my back brakes were hanging up, but the new shop said that's also not true. My brakes are in good condition. This shop said, "Parking brake doesn't work." Dewitt shop said it does work. I also use it daily, and it works.This shop also said I needed front both front tire rods because they were loose and a ball joint.� The Dewitt shop said I only need the right front wheel ball joint and outer two tire rods.� This shop said, "Right rear Swaybar link is broken." Dewitt shop didn't see a broken link. This shop also didn't catch my right back brake light being out or that my right windshield wiper clip was broken.The DeWitt shop did my inspection while I was there watching and fixed everything in 3 hours. The mechanic who did the work took my Honda out and drove it for 5 minutes to make sure everything was good. I am NEVER coming back to this Monro shop. I will from now on only go to the Dewitt one.

  Mike Donovan
2 months ago
Jim the manager is a stand up guy. 10/10. Will be back when I break more things.

  Mara Moran
a year ago
This location is always so helpful. I have had a couple flat tires and they have gotten me in and out quickly. I always used another place for oil changes (drive thru place) but thought about it and realized I should give them all my business instead. I was not disappointed and will definitely use them from now on.James (Jim) Landon always takes such good care of us. Definitely recommend!

  Peter Markham
a year ago
Jim and Wes are great. Fair, honest. They found a simple fix to my problem, no charge. I LOVE that I can trust them. Been going there for 20 years, but never was as big a fan until I started working with these 2 guys.

  Yerly Salgando
5 years ago
in this establishment is not working well, the mechanic who took care of me damaged the lights of my car and I do not work clean since I enrolled the car with a liquid and they did not clean it after I claimed them after aberles paid 998 dollars and they told me that they were not at fault that my car was that way before the finar did not solve the damage caused and what they were was justified

  Cynthia Johnson-Patterson
a year ago
I was in for a routine oil change. Service was good. The only problem I had was when Wes told me one of my lug caps was missing and that it had to be order from a foreign company and I needed it before my inspection came up. I went next door to advance auto part and got it for less than $5.00 put it on and had my son tighten all of them up when he got off from work. I will still continue to be a Monro customer as I have always received great service from you guys.

  Joan Ferrara
5 months ago
Great place to bring your car. Manager is one of the best.

  Sarah Paquette
a year ago
Fast, affordable, and friendly service! I ve been to another place nearby that rhymes with Davis and the guy at the desk was so rude. I will always pick Monro from now on.

  Geo Bear
3 years ago
I have been going to the incredibly friendly, forthright, and hardworking folks at Monro for years...but a recent trip really enhanced their reputation for me and inspired me to write a review. After getting an evaluation at a dealership, I brought my car to Monro for confirmation. They took a look at my concerns and explained my issues in detail - but they showed me how that dealership was attempting to perform a walletectomy on me. Scott and his crew fixed what had to be fixed quickly and extremely fairly. They were done faster than they thought, saving me even more money in the process when a problem they notified me about was actually not as bad as they thought. I simply cannot recommend them enough and will be going there for many years to come.

  Aaron Claiborne
5 years ago
I have been to this location in the past and the service was pretty good. This time the service was GREAT John was friendly and made some great recommendations. Derek the tech that completed my service was efficient and from what i can tell pretty thorough in his assessment. I will be going back, I hope that the service remains the same because I have referred friends and family.

  Tony
5 years ago
Awesome experience! Came to get the oil changed for my mother s Jeep. John M was extremely helpful, polite, and friendly. His customer service was beyond exceptional. Made me feel comfortable and explained everything necessary. I will definitely be coming here for my next automotive needs and will be recommending this location to friends and family!

  Lynn Agostini
7 months ago
Easy, fast scheduling online. Got in right away for an inspection. Courteous staff! So easy!

  Lela Miller
a year ago
Very happy with my visit! I walked in and just needed help putting air in my spare tire and Jim helped me in seconds. I didn't even have cash to tip him so I figured I would leave a good review! Thank you Jim!

  Christine DiTrinco
11 months ago
This store is ALWAYS VERY HONEST and we appreciate that! We switched from Mavis and are very pleased. Jim the mngr. is awesome!

  Kaitlyn P
5 years ago
I have been bringing my vehicle here for about two years. Its close to my house and the guys I've dealt with are all pretty great. I love that they have never tried to sell me something I dont need. The only thing I didn't like was being talked into the drive card because the company refused to honor the rebate but that's not this locations fault its corporate.

  M Wickham
2 years ago
This review is based on over 5 years experience at this Monro location. Overall a very good history here. While the key is consistent good value, the managers and other personnel are very easy to deal with, so I keep returning.Edit (10/18/21): The people here are still easy to deal with, but it looks like Monro upper management decided to stop including tire rotation with a conventional oil change unless you have a coupon - Fair Warning

  Austin Jennings
2 years ago
I had another shop replace my lower control arm, but one day later I started having a knocking noise. I brought it in to Monroe to have it looked at and the guy Jim absolutely was as courteous and professional as I have ever experienced a mechanic to be. Will definitely be coming back in an extremely happy with the overall attitude and work ethic of the people here.

  David JP
6 years ago
Since I moved to onondaga hill area about 4 yrs ago I have used Monroe as my vehicle go to place for oil changes and minor repairs. The employees are friendly, knowledgeable, and honest. The service is great and usually work is complete in a timely manor. I would recommend this place as the customer service is great.

  Erika Lutwin
11 months ago
Very happy with the service I received. I appreciated their honesty regarding my snow tires. I will be back!

  Robert Jones (Bobby)
6 months ago
Good service. Quick in and out oil change. Convenient!

  Ben Norris
5 years ago
The guys at this Monro were awesome! They were very helpful with servicing my company vehicle and got the necessary approvals for me very quickly. I was in and out of there quicker than expected and would recommend them to anyone. Thanks!

  Patricia Pitcher
4 years ago
Well without Naming names of that OTHER big shop right behind Monro. I go there trying to get 2 cars Inspected not only were they rude but wouldn't let me make an appointment for an inspection. So I mosey on over to MONRO and made appointments for both cars finished up my BFs no problem. 2 days later I bring mine in as that was most convenient for me. JOHN took such good care of me. My car was done on time .John actually explain the things that we needed to keep our eye on.And explained that there was a couple of factory recalls and that I needed to take it in to the cars dealership.Im a girl. I have never in my life left a review or taken the time to write a review especially about a car place But this place was worth taking the time to do it These guys do a great job. They run very efficiently. They run on time. Very organized! When it comes to car place you feel like you've won the lottery with all that!! Thanks guys! Thanks John!( we recently moved to this side of town and you have new clients!) Patty

  Connie G
3 years ago
The guys in the Fairmount NY store, are awesome. So friendly.. Been coming here for years. Moving out of state and will miss these guys. Always been very helpful to myself and husband. Thanks guys for all the service over the years!! Connie Grass

  John Ringhisen
5 years ago
Nothing but praise for this trustworthy shop. They've done my tires, two catalytic converters, and any other repair I've needed since moving to Syracuse. The staff are polite and do their best to find coupons or deals to help with the cost of major repairs. Can't thank them enough for keeping me safe on the road .

  Debbie Ross
a week ago
Great customer service.

  Diana Seymour
7 months ago
Showed for my appointment and was turned away. Very unprofessional! Never coming back!!

  Walker Porter
a year ago
Got my tires changed and it was a quick and easy experience. Wes provided tremendous customer service. I would highly recommend