Metro Ford Sales Inc Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vee W.
4 months ago
The body shop did a wonderful job. The gentleman who sits to the left when you enter the body shop office was very nice and went above and beyond to ensure that my vehicle was fixed and that the airbag light that had deployed in the accident was fixed. The only reason they didn't get a 5 star rating is because they spelled my name wrong. LolI would highly recommendGreat experience overall!

  Matthew Moore
5 months ago
Bought a used car and a few days later the check engine light came on. Ford took care of it quickly and at no cost to me. Highly recommend for their commitment to service and sales experience.

  BettyJean Mihill
5 months ago
Good service with professional staff. They were not pushy trying to sell additional services.

  Andrew Waxman
a year ago
Service was not completed and staff unwilling to offer any remedy. I asked to speak to the service manager who refused to come out to meet with me and explain the situation. I was confused but by no means an irate customer. I was told by the service rep that the manager stated that I did not buy the vehicle at Metro so he did not see the need to make any accommodations for the error. I told Rob that the manager is welcome to call me to discuss my position on the issue and have not heard anything to date. Rob was as accommodating as possible but it appeared he was held back by the manager.If the owner wishes to reach out to me I am happy to discuss.As an aside, Mike in parts was just lovely to deal with. I hesitate to do business with Metro, but if I need anything parts related I will happily seek help from Mike.

  Howard Buehler
8 months ago
Had to have a tire mounted Troy was awesome I was there about 30 minutes had a guy come out Mount the tire for me it was really cool definitely five stars

  Jim Besemer
5 months ago
Great guys are the parts counter! Parts were in stock.

  Bill Brannigan
2 years ago
drove my car from the next county because I have had good experience in the past. They cleaned up my 2012 F150 performing over $2k in repairs. All work was done well and good communication. went to PU after hrs and was promised keys would be inside....they were not. All in all no big deal.However, car immediately began shaking with everything they did (including adding wheels) they did not balance...their response "well you did not ask" Meaning essentially I could have taken to local firestone instead of making appt 2 weeks out and driving 40 mins. well OK they did balance no charge I got a ride over (after assurances for 3 ppl that my keys would be in the car...no keys) nor have they mailed them as requested.Essentially fine shop but details scheduling, following direction, insuring car is right, ruin the entire experience.Service: General repairs & maintenance

  Eileen Taylor
8 months ago
Faster service then usual. Not bad for a Friday. Recommend to make appointments.

  Mark J Maloney
a year ago
Parts dept excellent, shout out to Mike.Also to Troy Hanlon, takes good care of my vehicles.

  Neil Epstein
a year ago
Parking lot busy and full but parts were fast and informative staff courteous and friendly

  John Nelson
6 months ago
Great dealership with great people, highly recommend it

  Chas Savaria
a year ago
Never go here it's the world's worst!!!! The salesman are rude and not very knowledgeable!!!!!!! Dan Ketchum is the world's worst salesman!!!!!!!

  Michael R Kennedy
8 months ago
Repair done correctly but a little slow.

  Pavel Zaichenko
2 months ago
Great people

  J.T. Barnes
10 months ago
They got me in quick.

  Debra Schleicher
7 months ago
Good jobService: Body & TrimService: Body & Trim

  Timothy Balogh
a year ago
Only needed diagnostic