NAPA Auto Parts - Saratoga Auto Supply Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tab Beauregard
a year ago
John Daniele is very proactive. He had noticed that the battery that I needed was out of stock prior to me arriving and had ordered it from another store. I was able to run an errand and by the time I was done the battery had arrived. Nice to see where most people only do the bare minimum.

  Robert Cowan
9 months ago
We have worked with Gary and Ory at the machine shop for years on high performance builds. Their work, knowledge, expertise and professionalism has been invaluable! I highly recommend these them!

  Wesley Jones
a year ago
Extremely satisfied with the guys behind the counter and their customer service. Both guys are very helpful and the one guy who has been there for 7 years or more went out of his way to make sure everything was correct and I was happy. Really appreciate that!

  J.D. Keith
4 years ago
Good selection and reasonable pricing, but the trick here is the knowledgeable staff. NAPA usually has pretty good staff, but this location was a standout during my visit. Nothing complicated, but I was able to overhear multiple conversations while there browsing - these guys are pros. Service and cleanliness count on, and this is an all-good location in my book - will be in yours too.

  Mandy Fabel
a year ago
These guys took great care of me, going out of their way to get what I needed to get my truck running again! I would highly recommend and am very appreciative.

  Martial Wilt
3 years ago
An employee gave me rear brakes when I asked for front brakes. I ended up losing a hundred bucks in labor. The lovely manager, Kaliena, swapped the parts out for the correct ones and comped me for my loss. She was very professional.Everybody makes mistakes, but they owned their mixup. Great staff. Great service. Great establishment.-Daniel Lee Wilt

  Angelo James Santos
3 years ago
Selling overpriced masks and hand sanitizers during a pandemic. More expensive than Amazon. $70 for a box of 50 masks.

  Ken Packard
7 years ago
Staff is very helpful and knowledgeable. I move often, and finding a parts store where the people behind the counter work on cars and actually know what they are doing is rare, and important! The machine shop also does great work for a fair price. Only beef is sometimes the wait times are excessive.

  ROWLAND STREET
3 years ago
We have been doing business with Napa for a long time. The company is first class and always goes above and beyond to find the part we need. Jeff and his team are doing a fantastic job. Thank you for the great service!!

  Jim S
2 years ago
Was all good here until I asked for help to carry out my parts, the sales associate named Anthony laughed and then on the way out he was cussing about it, what a joke!! Do not go here and speak with Anthony, he does not treat military veterans right!UPDATE: while working on the vehicle, noticed my driver front shock was leaking, I called this location spoke to the manager Kyle (again, 1st time was in the store regarding Anthony) and he had no problem helping me out, delivered the new shocks to me. If you have any issues or concerns talk with Kyle he is nice, concerning and helps out best he can. 4+ stars for the manager, negative stars for Anthony. DO NOT WORK/TALK WITH ANTHONY!

  Jason Nance
2 years ago
After being quoted over $200 to replace and adjust headlights at New Country Toyota - one trip to NAPA, 6 minutes, and $28 later... all is said and done! Super helpful staff assisted me right through the door.

  Michael Finnegan
6 years ago
Love the new store! Much better location. Its important to me to trust the employees behind the counter as I do not know anything about cars. These guys did not disappoint. They had everything I needed. I would send my grandmother here!

  vbom357
5 months ago
Great customer service and knowledgeable

  Kevin Leckinger
6 years ago
I was having trouble locating come hard some hard to find parts for my Jeep Wrangler. The guys at this store went out of their way to help me out, and order the parts. They arrived very quickly as well.Thanks for everything!

  Glenda Brahm
3 years ago
The guy behind the counter was not helpful at all, he seemed bothered by questions, basically he if you don t know what you re looking for he won t help you. He just doesn t know what customer service is and very rude. Will go to Advanced next time even if is further away.

  p kolk
3 years ago
Listen i have been to alot of auto parts stores on eastern board. I have over 1m miles driven for my job. I use to live near this store and didnt go years back but recently bc of covid i have been going and beats any pep boys, advanced auto, o'reily, and etc. The management is on there A game.

  Kevin M. Drury
a year ago
Well stocked, helpful and knowledgeable staff. Keep your business local and support this company instead of the big boxes.

  Jeff Shorr
7 years ago
The team of people in this store make coming in great. Everyone is very knowledgeable and they make every effort to make sure you leave with the right parts. Great Place To Shop.

  Nick Companion
6 years ago
Employees are awesome people but owner only cares about amount of money coming in and uses his employees until he feels like he doesn t need them anymore then just fires them just fired a great family man who worked with them for almost 40 years bc of one mistake shows how loyal he is to his awesome employees wish I could hire them all and treat them the way they should be

  Marc Vaughn
3 years ago
Excellent service on every visit. Very friendly, up beat, priced right, accosiate knowledgeable, they will go the extra mile.

  Brian Carroll
6 years ago
great service from very helpful staff. didn't feel like i was being sold something i didn't need. highly recommended and will definitely be coming back.

  John Smith
4 years ago
Was my favorite store ... but they seem to be clearing out the older knowledgeable guys that have been there for decades ... Tom is no longer there :( so I will no longer be a customer.

  Deb Diehl
2 years ago
Mike went above and beyond in assisting me today...actually talked me out of a more expensive item, and sold me the higher quality one. Put my new wipers as well.

  Todd Courter
a year ago
Friendly knowledgeable staff.Great prices with first responders and military discounts !

  Kurt Fiato
3 years ago
Staff at this location was very helpful. Store is also very clean. I can tell the employees pride themselves on customer service.

  Nate Driscoll
6 years ago
Attentive and friendly staff. Helped me solve an issue that I was having quite a bit of trouble with on my own. Would recommend to anyone looking for car service assistance.

  Ahmed Daoud
7 years ago
They misrepresented the sale of a quarter window for my ML 350. They led me to believe that I am buying an off the market part. Then,their sales person called me and told me to pick up the part from an addressplace in El Paso,Tx (my home town) and my credit card will show two charges. Actually,I was sent to to a Junk Yard in El Paso,Tx. Even though,I gave their salesman,John, the VIN No and the part number, they sourced the wrong window which I didnt take possession of. They refused to give me credit and I had to contest the charges.

  Barbara D
2 years ago
Great place for parts. The experienced team goes out of their way to assist customers!!

  Mike Bell
6 years ago
Great staff and service. Owner was top notch nice to see him involved with customers and not be a stranger

  William barsalow
a year ago
Good people and good parts are what you'll find here, Saratoga Auto parts also known as NAPA...