Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alyson
2 months ago
This visit was very strange, as for fixing my car they did great but they weren t very organized, they wrote down the wrong mileage by like 40k miles too much which would have gotten me out of my brakes warranty, after I corrected them they fixed it. They told me one price over the phone, called back asked what price I was told, and then upon picking up my car they added another 200$ out of nowhere. They also didn t put any brake fluid into my car so I had to come back right after leaving the lot. They usually do great but this time they were super unorganized and sloppy this time. More attention to detail would be great.

  Andrew Shatlaw
4 days ago
The best monro around, kenny Jr is so polite and easy to get along with, makes sure the job gets done fast and done right the 1st time, by far the best place around to get all your automotive work done.

  Frank Esposito
4 months ago
Our daughter was having issues (scraping, grinding, etc) with our 2014 Subaru Forester on her way back from a long trip on a Sunday afternoon and pulled into a MONRO in Saranac Lake at our advisement. We left a note with the key apologizing for leaving the unknown vehicle, and advised that we d contact the shop in the morning. The next day, we spoke to the manager, Don and he said he d get it into the shop as soon as he could, as it was already a busy Monday and that he d call back with his findings. A short while later, Don called back to advise that the parking brake hardware had completely come loose and had damaged the backing plate, and that he saved the parts for us to see (which upon inspection were just ground up metal shards (the little shoes ) and other bent and incomplete connective hardware. Further, he could not guarantee that he could get the parts in a timely manner (we live almost 4hrs away), as some were Subaru prioritive, so he removed, cleaned and reinstalled all the remaining components and told me to come and pick it up, as it was safe to drive it to our local MONRO where we had the brakes and rotors (not the E-brake) serviced a few months ago. Even further, Don was supportive and kind to us upon arrival and refused payment, even at our urging, which is a courtesy that has almost vanished in the current day. While we were already a MONRO family , Don s professional, timely and quite honestly amazing service is credit to the organization. Thank you VERY much!!

  Carole Hall
4 months ago
They got me in last minute when my car broke down when i was 5+ hours from my home. They even ordered parts for me and made sure everything was done same-day in only a few hours. I am so grateful for the kindness of this shop and they did a great job on my car!!!

  Chelsea Walker
4 months ago
Dissatisfied is an understatement. I took my car here because my mechanic does not offer alignments. I needed new tires to pass inspection so I chose this location because it's local and I could get the tires and alignment taken care of in one place. The technician offered me a discount if I paid cash for the services and only put the tires on a card. I told him I wouldn't know till later and I had to get to work. He said "I need to know before I work on the car, so I will text you before it goes in to check with you". Not thinking much of it because I was in hurry to catch my ride to work I said ok and left. I received a text message an hour later that my car was ready. When I questioned the alignment and informed him I would have to use a card, he then offered me his Venmo and ignored the alignment question. I asked again, and if I could get the print out of the work (the graph showing the alignment info) I was told the printer wasn't working. Feeling very suspicious I let it be.... My car was sitting there and at this point I didn't know what would happen if I challenge him. I picked up my car, paid for the services (731.34) total for the tires, alignment and balance and drove away with my car still pulling to the right and vibrations when I hit high speeds. I took it to my mechanic and told them the story (literally a few days after the fact) we looked at the tie rods and it's clear they were 100% untouched. Covered in surface rust and no indication a tool had touched them in quite some time. Also, I have a combination of old tire weights as well as new, which indicates they did not do a proper balance job. I am absolutely perplexed at the lack of professionalism. I called and spoke with two other managers, one didn't seem upset at all which makes me wonder if he even cares or if he is in on ripping people off as well as the franchise. I debated writing a review as I NEVER write bad reviews. I hate doing that. But I NEVER want this to happen to anyone again. Our vehicles are our lively hood, our transportation.... And this is a safety issue amongst other things. Do not support this business! Not unless they do some serious house cleaning. I am thankful I have common sense, and a fantastic mechanic in Jay who is almost like family to me.And for the record... Another manager at another Monro location admitted it takes much longer to conduct these services than what was spent on my car and when he saw the photos also said "that's 100% untouched".I will be taking further action. This is just not ok.

  Estephanie Castillo
4 months ago
I came in with trust that my vehicle would be checked and fixed and sadly they didn't offer the work that my vehicle needed which is okay and understandable BUT I didn't think they were THIEVES! A super nice employee told me that I could leave my car in their parking lot until it got towed since they weren't able to work on it due to certain issues that they don't work with. I left my car there for almost two weeks (since the towing company and the other mechanic weren't available till then) I left my car in a certain spot. The second week I went in to leave some money in my car so that the towing company could be paid for and because I couldn't be present because of work (I locked my car after doing so). Only one employee knew I was doing this and that was the manager. A few days later I call the towing company and I'm told that the money wasn't in the car. I was devastated and upset. When I show up in person to ask if I could maybe see any security footage the manager is super defensive and says that they don't have any cameras and that my car wasn't touched at all. That day my car was in another spot on their parking lot which makes me assume that they moved it to another spot in the parking lot (it wasn't the towing company cuz I asked). I am pretty sure that who ever moved my car stole my money ($189) and they just won't admit to that.

  Bailey N
3 months ago
They refuse to acknowledge the fact they made a mistake and now I have to dump more money out to have a 2nd shop fix their problem.They have little to no knowledge on actually diagnosing a cars issue. They said if my thermostat was stuck OPEN it would over heat.... when in fact a a open thermostat would cause over cooling. Which would explain the lack of heat in my car.

  Carson Judkins
6 months ago
Don and his guys at Monro majorly helped me out when I was in town for the weekend and had an issue with my brakes they quickly took a look at my car and calmly explained exactly what went wrong with the hanger bolt and caliper to cause damage to my rim and helped me decide if it was safe to continue driving on my spare tire after fixing the bolt. Super fast and friendly and reassuring. I couldn t be more thankful!!

  Jordan Craig
5 months ago
After a tire change, we requested to know the tire pressure. The mechanic assured us it was properly done. Later that day we returned and expressed concern that the tires felt off and the pressure sensor said low pressure. The person at the desk assured us everything was fine and did not check the pressure. Two days later we checked the pressure at a different location and it was 15psi UNDERINFLATED. extremely dangerous. We are disappointed with the shop keepers unconcerned attitude.

  Minda Briaddy
4 months ago
Don is an excellent manager. He answers the phone on the first or second ring. He is always professional and efficient as well as pleasant. He manages the schedule of the store in Saranac lake. y like a machine. There are always appointments available and on many occasions I ve walked in to ask a question and make an appointment and he gets me in immediately. The guys that work on my car are a true team and they work hard. They know what they are doing. The last visit they changed my oil, seeing that it needed it when I was there to get two snow tires. They also put my registration sticker on for me. They go above and beyond every single time I walk in there and I am always left feeling like I found a secret stash of wonderful. I can t say enough about these guys and how they have treated me for over 20 years I have had this experience. When I needed big ticket stuff I was able to apply for a credit card and get it paid for on the spot. I m very thankful to have this garage in our little town and for the men that work there.

  Nicole Zlotnick
4 months ago
Kenny was very accommodating and called when my car was ready to be picked up. Very friendly, the best monro I have used and will continue to use and highly recommend

  Susannah Brower
6 months ago
Our brake fluid light came on and we stopped here because it was the closest place. They checked everything out and said everything was OK, refilled the fluid, and we were on our way in like ten minutes. They're the best.

  Tom Haskell
7 months ago
Here I am again, sitting in the Monroe waiting room while Don and Kenny and the other mechanics save the day. These guys have helped me out so many times I ve lost count. Holiday weekends when every business in town is closed, these guys are always here to help. They ve saved me a lot of money and gotten me out of a lot of car trouble. Thanks guys!

  Martin Presler-Marshall
10 months ago
Saved our bacon!My daughter was headed to her first day of work and found herself with a tire going flat on Memorial Day. Not only was Munro open, but they looked at the tire immediately and were able to repair it. I am so impressed with their quick service and attention to detail. I definitely recommend coming here!

  Aidan Mueller
9 months ago
Terrible, charged me for a tire alignment and made it pull much worse. They unscrewed my left brake and left it like that. I only noticed when I heard the clanking sound coming home and had to fix it myself. A month later I am still waiting for my refund. Terrible customer service, people in the shop are clueless to what they are doing. Left handprints all over my car and got grease all over my interior. After I told them they made the issue worse they argued with me telling me its not their problem and that other things needed to be replaced, even though all the things they told me I needed a new one of was replaced the month prior. I wouldn't even trust them with an oil change, never ever go here unless you want to spend money to have them wreck your car.

  Patrick Laninger
10 months ago
Ran into some truck trouble while on vacation, and no other garage would even hook it up to a scanner for 3+ weeks. Kenny @ Monroe worked me into the schedule for the next day, and then proceeded to squeeze me into a cancellation spot that day! Great dude, great service!

  Colleen p
11 months ago
We go here for all our vehicle needs from tires to brakes to oil changes and inspections. Friendly, honest, professional staff and Great service! I had an issue with a wiper arm and they helped me fix it free of charge! Very hankful for their kindness!

  Chicotes Friend
a year ago
I can't say enough good things about the guys at Monroe muffler! They're professional, honest, fair and also generous! So good to me, and I'm so grateful! With complete confidence I highly recommend them!

  Doug Gierula
a year ago
We got a flat tire and all the locals pointed us to one place the guys at Monro were super friendly and fit us in first thing. Tire was fixed quickly and very economically. 6 stars if I could give it!

  Krystal Cruise
a year ago
Kenny and team are TOP NOTCH! Friday before Memorial Day weekend, I needed a tire looked at. Not only did they get me in within a few hours, they took care of the concern and even had time for an oil change (that I had not scheduled). We were headed to Long Island the next day. I cannot thank them enough! Fantastic staff! I hope they know how valuable they are to our town.

  Cindy McClure
a year ago
Donal Mitchell, the manager was kind enough to diagnose our oil leak on our Jeep on a Saturday afternoon after we called with a major problem. They got us up on the lift, found the issue, and gave us tons of information all within an hour. All free of charge! What a great thing in these times. We appreciate you Monro!!

  Laurie Roy
2 years ago
I can t emphasize enough how amazing these guys are! Our daughter was having tire issues during a snowstorm on her morning commute to the hospital for school clinical. We called Monroe and explained her situation that she was unable to leave hospital until 4 p.m. and that we where out of town. The gentleman reassured me not to worry to have her come over when she s done at the hospital and they will take a look at it. He also reassured me when she leaves there she will be safe. They not only took care of her tires, but gave her a fresh oil change as well. We can t thank them enough!! The customer service is amazing and the prices where very reasonable. Highly recommend this shop! A+++++++

  Cyndy Chandler
a year ago
My brakes were repaired, and the vehicle was ready on time. I appreciated the ease of using the online scheduling tool, and Don went to extra effort to update me on vehicle status. Overall, I had a very positive experience at Monro, Saranac Lake, NY.

  Natalie Dewey
a year ago
Easily booked an appointment, was taken in as soon as I arrived, and my inspection was done in under 5 minutes. The gentleman also scraped off adhesive residue that had been stuck to my window, cleaned the area, and placed my new registration sticker/inspection sticker for me, which was appreciated.

  Jeremy Coleman
a year ago
Vacation Saver:We were finishing a hike when my wife noticed that I had a screw in my tire. We stopped by on a Saturday afternoon and they had it patched up within a half hour. No trying to talk us into buying a whole new set of tires or anything, and its still holding up after driving back down to Syracuse the next day. Friendly, quick service that gets the job done and doesn't try and tack on anything extra. Can't ask for much more than that.

  Ed Bellnier
8 months ago
I was in town for my son's wedding and had a tire loosing air, so I went to Monroe Auto Service and they took me right in and fixed the tire for me.Great Service!

  Kristin Hutchins
a year ago
I took my car there for an inspection and oil change. When I picked up my car, there were oil handprints on the outside of the car as well as some on my inside tan interior. As I was driving home with my two kids, a three-year-old and a one month old, the heat shield fell, partly dragging as I drove. I pulled over and noticed that there were no screws keeping it attached to my car. I called the dealership and they told me to bring it back in and it would be fixed. I did not receive an apology or have them ask how they could help me. I had to call my husband who came and temporarily fixed it so I could get it back to the garage. We asked that they give me a call when it was done. They never called and left my car in the parking lot with the windows down and the key in the ignition overnight. I will never take my car back to this dealership again. I heard that it had went downhill and it really has. Not only were they negligent when it came to my car, but the shop is filthy as well.

  Hayley Gibbs
2 years ago
Absolutely recommend this place! Was driving 5 hours from CT to college when my muffler rusted apart. Stopped in to get an estimate and they said they could fix it right then and there no cost to me! Was out in 45 minutes. Really nice, honest, and knowledgeable guys here!

  Mike Kvintus
2 years ago
The service here was outstanding! We're vacationing in Lake Placid and our car showed one tire had low pressure so we drove to this Monro without an appointment. They took our car in immediately after we arrived and came out less than 15 minutes later with the tired fixed and a small nail they found in the tire for less than $20. We're so thankful they immediately took care of us and were very friendly!

  Michael Bomze
3 years ago
Could not be happier with my oil change this morning. Very reasonable prices, quick service and wow.. what a backdrop to wait 20 minutes .. across the street is picturesque Flower Lake (and there s a nice breakfast/lunch spot next door with great coffee). Wish every oil change experience could be like this one! Thanks y all.