Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Don Smith
6 months ago
Came in 10/02/23 close to 745p. 2 staff, a male and female came and and changed my battery. Very friendly, very professional. Outstanding customer service by these two staff. Keep up the great work.

  Joe White
2 months ago
Almost always have what you need in stock, if not usually within a couple days they will.

  Ryan Kirk
6 days ago
They're open longer than most other parts stores.

  Dominick Tarbania
a month ago
Went to get a rear wiper for my jeep. He even put it on for me. Talking about customer service.

  Lisa Mosher
11 months ago
Very clean and the workers are very nice and helpful..I was looking for oil for my car and headlights the gentleman also showed me how to open the compartment on my headlights..sadly he wasn't able to help me install them but it was easy enough once he showed me also my car does not use the oil I thought I had to buy synthetic oil is what I needed..which I'm glad he helped me with all this...I will be returning...

  wendy stephenson
8 months ago
2 weeks ago I purchased seat covers in Yorkville. I decided to return the seat covers but took them to my local Rome store. For some reason the seat covers didn't appear on the computer screen at my local store but i did have proof of payment for the seat covers printed on my paper receipt. Anyway the manager, Mccaskill, unapologetically told me i had to drive back to the original store to clarify the matter. I asked politely if a National company could do better and possibly call original store to rectify situation but was told no. I had to drive all the way to original store. The car seat covers showed up on the computer and i was refunded the full amount. Tbh, I was FLOORED to find out the manager who refused to help me is the areas General Manager and is in charge of BOTH stores! I hope this survey makes it over his head. Seriously sending a disabled woman on a fools mission when Mccaskill could have resolved the matter himself is shameful!!

  Peyton Currier
9 months ago
HUUGE LIARS AND CANT FIND NOTHING . Wasted 30 minute drive each way two days in a row. Drive 30 minutes one day to be told they can t find an item in stock (1) instock and go to the other rome store on the opposite side of town. They have 2 in stock and can t find.The next day I call and have them to have it ready , another 30 minute drive each way and nothing and John who works at the BLVD store by moes was rude and said nothing he can do when Erie BLVD store said they would call and have them ready there. Wasted 2 hours of driving 40$ in gas for a 5$ plastigauge to help rebuild a motor. They don t know how to pump gas no wonder they don t know what the part is.

  Axiomz (Axiomz)
2 years ago
Went in to get a cabin filter, coolant and a roadside emergency kit before taking a trip the next morning.4 stars for service and stock availability. The service was fantastic considering they were 10 minutes from closing and the associate had no complaints while helping me out. He was very courteous.Stock on the other hand seems very low.I was able to get an air filter and coolant, but they had nothing in stock for roadside emergency kits.

  Jessica Merry
4 years ago
Staff seem knowledgeable. Always eager to help. Pleasant greetings while walking into store. If staff does not know something specific they will check and will call competing companies to find the price for customer

  Benjamin K Saenger
6 years ago
Had a flat tire, had zero help or advice at all. The young kid was in and out of the store smoking and watching me struggle in the cold. Good Samaritans lended a helping hand. That God for them. I will never give this store my business again.

  Dee Inman
a year ago
Associates were very nice, but not well stocked on items I needed.

  Mark Medvit
5 years ago
Great place if you know what exactly what you want. If you need advice or have kind of questions forget it. To me it seems like the people working there sometimes know less than I do. YMMV.

  T H
5 years ago
Only leaving one star bc zero isn t an option. Waited with some microfiber towels. A lady was helping a customer at one register. Another guy was on the phone. Hung up walked past all the registers to go talk to other employees in the back. Came back out went to a register tapped on the keyboard and walked back to the back. At which point I walked out. I ll go to Napa from now on.

  Patrick Ryan
a year ago
Found exactly what i needed. Great customer help. Very informational staff(Especially Tara). Thank you again!

  John Brady
11 months ago
Knowledgeable and willing to help you out a bit in the parking lot with the car.

  Russ Rush
5 years ago
My check engine light came on. I went to advance to have them pull the code for me so that I can begin the diagnostic process. I was told that they don't do that any more. Wow. They still sell parts, right? Well I wouldn't know because I went to autoZone. They pulled the code. I diagnosed the problem. Then I bought the part from AutoZone. Isn't that the way it should work? Bye bye advance.

  neo0501
4 years ago
Friendly helpful staff; Always clean. Also they always have my online orders ready on time.

  Joshua Blanchard
3 years ago
These guys have been great every time I need them. Very friendly staff.

  Frisky Frisk
6 years ago
First one in the door on a Sunday at 9am waiting in the parking lot since 815am me I'm told I have to wait for everyone else before they could check my battery and alternator. How rude and what ever happened to first come first serve. I'm just passing thru and this is how a visitor gets treated. Glad I don't live out here if this is how they do business.

  Michael Armstrong
7 months ago
Very helpful and knowledgeable salesperson

  tughill farmer
5 years ago
Great staff, pulled in with a flat tire on a dump truck on a Saturday evening and they did everything possible to help get it fixed in the parking lot, even personal tools from one fellas vehicle that they couldn't "loan" out.

  Dustiria Noire
a year ago
Employees so helpful. Had just what o needed

  Joann Parent
5 years ago
Excellent customer service and product knowledge. Very happy with my experience there.

  mark McRagnahl
3 years ago
I have been a loyal customer for as long as advance auto parts has been around.Great people. Most are knowledgeable in auto parts.

  Dael Sumner
2 years ago
Always grwat, very fruendly and helpful. Usually the only place I go.

  Jo W.
4 years ago
Used coupon code and the customer rep expedited the transaction quickly. Highly recommend.

  Kathy Woodhouse
5 years ago
I have gone to Advanced Auto many times. The salesmen are very friendly and helpful. The store is clean neat and very orderly.

  dwayne kirk
5 years ago
Good parts but the corporate store needs to get more in contact with their customers needs.

  Bobby Buchay
3 years ago
I worked for advanced it's a decent place just make sure u get some to help you that is knowledgeable in automotive

  Stephanie DuRocher
4 years ago
They are so very helpful in this store. Always friendly.