Randall Automotive Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patricia Lydon
a month ago
Both times I have worked with Randall he has been very helpful and honest. The first time was two years ago when my son was looking for his first car. Randall had just the right Volvo for him and before selling it to us he put new tires and new brakes on it. Most recently when I needed to sell this Volvo because of taking on my brother s car after he died, Randall offered to keep the Volvo on his lot and to show it without asking for anything in return. I would definitely recommend Randall for any of your Volvo needs, He has used cars on his lot at good prices and he and his son are the best Volvo mechanics around.

  Paul G
4 months ago
This is an excellent shop, run by two men who have an amazing depth of knowledge of Volvos new and old. I came in with a 25 year old rear drive Volvo that felt like it was about to shake itself apart. Very unnerving. Long story short, Cory and Randall fixed it. And their rates are quite reasonable too.It s just about impossible to find mechanics who know how to fix Volvos from the 1990s! They were great communicators throughout the job. At every decision point, they told the absolute truth and had zero interest in anything other than sending me home smiling.With these men s honestly, expertise, friendliness and thoroughness, I m sure there are few cars (and no Volvos!) they can t fix. Highly recommended.

  Roy Senger
a month ago
Let's just say that Randall and his son Corey are rock stars! My 2006 Volvo XC90 with 306k on the odometer had a horrible creak in the front end in addition to front brakes that desperately needed to be replaced. This required the front control arm bushings along with ball joints requiring replacement since they were original to the vehicle. Randall kept me updated all along the way, using Volvo oem parts for all the repairs to ensure that the vehicle will continue to serve me well without any issues. I highly recommend this shop to anyone who cares about their Volvo and does not want garbage aftermarket parts installed that will fail you prematurely since Randall Automotive truly wants to perform a quality job and make sure its customers are satisfied.

  Ralph Ambrosio
a month ago
It was really as easy as letting Randy know what I was looking for, a good running inexpensive second car, and a little time until it showed up. Now I have a great car that runs like a Swiss watch. Great Volvo, we are very happy.

  Renee LiBritz
3 months ago
The way I have come to know this particular automotive repair shop is a bit of a long story. So, to keep this review short and to the point I will say they are amazing. Something about "family owned" businesses that exude such a comfortable and familiar feeling. They have always exceeded my expectations with service and it comes with a side of laughter and conversations about things that make you feel like you have known them for years! I can't recommend this shop enough. Wonderful people and honest service; a rarity these days. Don't hesitate to make an appointment.

  Jeanne
6 months ago
I was visiting a friend 150 miles away from home and had issues with my Volvo during the trip. I asked around locally to see if anyone knew where I could have it looked at. A local guy told me, Randall s Automotive is a great Volvo shop, the guy there could work on your car with his eyes closed. I called first thing Monday morning and they said to drop it off anytime. I was very relieved that they were willing to look at it and so quickly. Randy is a knowledgeable, honest guy and told me what he thought the problem was, how much it would cost and his opinion of what I should do. He was more than helpful and continues to help me. I completely trust Randy and would highly recommend this business to anyone!

  CAMERON HADLEY
8 months ago
These are the guys to go to when you need your car fixed. Period. I m from out of state and have been commuting from MA to Albany for work the last 2 years. I bought a used Volvo at the time and knew that there was going to be some work put into it as being a new owner. I ve had a few situations where my car has needed to be fixed, sometimes work that needed to be done that day. Both Randy and Corey have been unbelievably helpful these last few years!I m not a car guy so coming from out of state I knew that I had to find someone I could quickly trust. Every time I have needed work done on my car Randy has been extremely helpful. He does not beat around the bush. He tells you exactly what the diagnosis is, what your options are, and the best way to go about it. They are always looking out for my best interest and they find ways to help me save a few bucks rather than paying for something ridiculously expensive that is not needed.I appreciate the transparency a ton from Randy and Corey and it s why I have continued to go back time after time again. These are guys I can trust. To this point, I rarely write reviews for companies. Based on the work Randall Automotive has done for me, there is no way that I couldn t express my gratitude for them and hope other s can experience this level of customer service. Thank you Randy and Corey!!

  Cora Juliette
9 months ago
First of all, I've never had a better customer service experience ANYWHERE- let alone at an auto shop. Having pretty bad luck with most mechanics, I've been looking for a place to bring my car where I feel comfortable and I don't feel like I'm being belittled by an angry and miserable mechanic.Immediately when Randy called me, I just knew he was the type of person to want to be helpful, and not just want money, which I really value. I brought my car in, knowing it was in pretty rough shape, and I was given honest and extremely helpful feedback. I also talked with his son, Cory, who was very helpful and kind as well. I originally called to get an alignment for my car, but after telling them it was in rough shape, they offered to take a look at my car and see what exactly was wrong with it. Which, of course, there were many things. Expecting such an outcome, Randy pretty much told me that my car needed ~ to go bye bye ~ . But, he fixed what he knew I would be comfortable paying for, AND gave me half off what it would've originally cost. Talk about excellent customer service!He also mentioned having cars (specifically Volvo's) for sale at great prices, and gave me tons of information and advice. But seeing as I need a new car and that I don't have much knowledge about them, I'm more than grateful that he took the time to explain everything. And normally I would feel a little off, having tried a brand new auto shop, that same day a mechanic telling me i need a new car, and then attempting to sell me a vehicle that they would profit from. And considering my past with mechanics I've had trouble with the trust factor. But I seriously just get a good gut feeling, and like I said, Randy doesn't seem like the type of man to be money hungry. He just seems to want to be a good person and help out people who need it. So I look forward to looking into buying a new car from his business.I apologize for the novel of a review, but I wanted people who may have doubts about bringing their car here to read this and maybe change their minds. I will definitely be bringing in my next car to this shop in the future, regardless of whether I end up purchasing it from them or not.Because my car is pretty much a goner, and I only came in for an alignment, I can't give a specific review on how they do repairs. But, I will be sure to include more of a review if/when my new car needs a fix.Overall, I had a wonderful experience and truly appreciate this business' ability to be personable, helpful, and kind. Thank you again, Randy, Cory, and everyone else who is part of Randall Automotive!

  Phoebe Popkoski
11 months ago
Randy and his son Corey really saved my car situation. I had bought a car within the last 7 months and I came about some really rough issues. My car had been sitting in my driveway for about a month and a half until I was able to find a place who could help. I had previously visited 2 different mechanics who weren t able to help me at all. I found Randall s Automotive online and decided to give it a shot. That was one of the best decisions I have made when it comes to my car. The duo were extremely friendly with me and made me feel more than comfortable. While my car was in their possession, they called me daily with updates and suggestions, as well as asking permission before making any big fixes. They were extremely time efficient when it came to working on my vehicle. They fixed every single issue that my car has had. Before giving them my car it wasn t even able to drive. I had to tow it to the shop. My car now runs better than it ever has and I feel so much better having a real reliable mechanic I know I can always count on. I was told if I ever had an issue just call them up and bring the car over whenever . I recommend visiting Corey and Randy at their shop if you have any issues at all with your Volvo. These guys are great!

  Jaclyn Galdun
11 months ago
My car was making a terrible noise and Randall Automotive was able to see my car immediately. They were friendly and honest on what was going on with my car and what they can do. As a woman in my 20s I am cautious with bringing my car to a garage, afraid of being taken advantage of and forced to pay more money or pay for services I don't need or aren't worth it. This is not the case with Randall Automotive, I felt like they had my best interest at heart and were honest with my options and truly cared about me. I highly recommend bringing your car here!

  Leslie Anderson
9 months ago
Finally! A place I feel good bringing my car.I ve brought my Volvo to other Volvo mechanics/dealers in the Capital Region and Randall s service puts everyone else to shame.They fixed a potentially dangerous tire issue that was overlooked at another auto-body last month allowing me to leave their lot with peace of mind. They were honest, easy to talk, and explained the work that needed to be done making me feel completely comfortable.This morning they came to the rescue again fitting me in, in a pinch.I ve left Randall Automotive twice now feeling safe in my car and taken care of honestly. Cory and Randall are my go-to from now on.

  Samantha Woodward
7 months ago
I recently had an unexpected visit to Randall Automotive. They were immensely helpful and kind, even though I pulled into his parking lot very late on a Friday afternoon. They helped me even though they didn't have to. They care about cars and people. That's very rare these days. Fixed our car and got the wheels rolling again. I'll definitely be back.

  Jamie
8 months ago
I dropped in for help getting rusted-on screws holding on my license plate removed. Corey came out immediately and was able to get out one of the screws. He noticed that another part was damaged from road salt; He d have to take apart the inside of the trunk to replace it. He and his father, Randy, worked together in solving this mess, and put on my new plate frame. Randy noticed the emblem from my wheel was missing, made a call to a dealership for the part and replaced it. Randy and Corey are both so wonderful, relatable and friendly. This company is owned and operated by a welcoming, hardworking and trustworthy family. I d rather utilize a privately-owned business over a corporation, and I m very happy to have found them. A+

  Nick D.
a year ago
4/23. Randy was brutally honest over the phone with me. Extremely fair and knowledgeable. I felt good about the experience. Who enjoys coughing up money for car repair. I trust these guys. If you own a Volvo, start here.

  Denzel
2 years ago
Short Story: Best place to bring your Volvos!Long Story: I'm a new driver. Bought my first car and within a couple of days, weird noises came out of the engine. I brought it to Randall's shop and they resolved the issue within days with daily updates, upfront estimation of the prices for the service and parts as well as gave me a rental free of charge! It is hard enough to find a garage that are proficient at their jobs, but to find a group of people devoted for you to have the best possible is almost unheard of. Highly recommend Randall Automotive for your cars!

  Moiz M
a year ago
Randall and his son were able to help my wife and I out when I realized the previous work Toyota had done on my car was poor and an extreme safety risk. When I realized my wheel was loose I brought over the car to him. They were able to re install my wheel properly and checked the others as well within an hour. The following day I returned as it seemed I had found another issue with the my brakes due to the poor service. They were able to troubleshoot the issue quickly and have my car back to working condition again.Most places treat customers like robots. The service received at Randall automative was refreshing. They treated us like people, told us what we needed to hear on what the car needed straight without any fluff, and appreciated the fact we were let down by other peoples work. Thankful to them for helping us out so quickly and looking forward to working with them again.

  John Akots
3 years ago
We have been taking our cars for repairs to Randall's for years. Why? We know the prices will be more than fair and the level of service will be well above average. The quality of the work, the personal level of service, the very detailed explanation of what needs to be done (or doesn't!) and the way Randy and Corey keep their word is what keeps us going back. They have done a great job for us and have gone above and beyond on several occasions. If you own a Volvo and want a team who knows them inside and out, or if you just want to buy a reliable, solid used one, or both!...I'd recommend them.

  Brian Gallup
3 years ago
I should have written this review a long time ago. I've been going to Randall for years and would highly recommend him to anyone. He and his son Corey, are a great team, if your looking for a quality used vehicle or need service, you can count on them.This is not the kind of place where they sell you a car and then move on to the next sale. They truly care about their customers and will go the extra mile to see that you are satisfied. I know, our family currently has 4 Volvos on the road today, all Randall Automotive cars.

  Jesse Kliza
a year ago
Family owned business, with both father and son working in the shop together for many years. I value and appreciate that.Incredible depth of expertise in Volvos. I purchased an older Volvo and brought it in based on a recommendation from someone I met. They know Volvos inside out, like no other shop I've ever seen.Great work, great people, and a well kept shop and space.

  Chris Puls
a year ago
My family and I have been taking their vehicles (Volvo and other Makes) to Randall Automotive for many years. They are very knowledgeable and will treat you how you expect to be treated. Pricing is very reasonable and repair options are clearly presented. This is a family owned company...Randy, Corey, and their employees are great.

  Vegan Guy
a year ago
Car mechanics and used car salesman get a bad name for one reason or another. Randall and Cory give me renewed faith in mechanics and used car salesman again. These guys are honest, caring and go above and beyond in every way. I was not even looking for a Volvo but ended up buying one from them just based on meeting them. I walked in off the street, got a great price and a great (new to me) Volvo wagon for the family and we are more than happy with it. They stand behind their work and do an amazing job. They even fixed things with the car at no charge to make sure everything was perfect. Stop wasting money on high lease payments and buy a pre owned Volvo from these guys and you will be happy for years to come. Support this small, family owned business today!!

  Ashton Kreiger
4 years ago
A friend told me about Randall s. I was looking for a reliable vehicle that was not basic , or pricey. Having no car payments, or a minimal payment was my goal. Randall and Corey took their time in making sure the car I choose was the perfect fit for me at this time. I have had my Volvo for nearly a month, and so far, I have been very pleased. This was my first Volvo, and I really enjoy its comfort and snappiness. Randall Automotive offers solid vehicles at reasonable prices. They were attentive during the purchasing process, and have remained so with the few questions I have had since driving away.

  Deb Onate
3 years ago
I would like to start this review with 5 stars - I would have given 10 if I had the option. We live in Columbus, OH and our son lives in Maine. He was meeting us in Rensselaer and ready to head back when we noticed one the bulbs in his headlight was out on his Volvo. My husband brought it over to Randall's just as a last resort thinking they would never have the part in stock, etc. Corey was wonderful - looked at it, and put in a new bulb in 5 minutes! In our opinion, when you find great service, you go back. So, my son was coming through NY again and we decided to have him take it in and have them do a thorough check-up and get new tires for the Maine winter. Randall was amazing! We were on a time crunch and he and Corey were very thorough in advising us on what actually needed to get done and what could wait. They were prompt at returning the car on schedule and it runs great. Peace of mind for this momma knowing my son will be safe! We would drive from out of state again to have Corey and Randall handle this car. If only every company was this honest....

  Molly
a year ago
The people at Randall Automotive are truly in your corner! As a woman in her 20 s, out of my element is standing in an auto repair shop. After meeting the owner and his son, I felt like I was talking to friends rather than complete strangers. They took the time to explain on a level I was able to comprehend, exude strong experience working with Volvos, and had fixed my car much quicker than I anticipated. This was the best experience I ve had related to car repairs and will be a repeat customer !!

  Tracy Swearingen
2 years ago
I absolutely would recommend Randells to anyone looking for a great used vehicle. Randy and Corey are just plain fantastic people. We purchased a used Volvo recently and am very happy. The car runs and drives great. We will definitely be back for our next car.

  James McClenaghan
4 years ago
I purchased a 2007 Volvo S60 through Randall Automotive last August for my daughter to drive. Randall assured me it would be safe, reliable and that he would continue to take care of the vehicle until it was perfect. We had a number of unforeseen occurrences with the vehicle which he stood true to his word and he and his son Corey took care of everyone without charge. They purchased this for me at the auction and had no way of knowing what it might need but true to their word they have stood behind everything they said they would. I would highly recommend Randall and his son Corey to anyone. They run a top notch operation and do what they say they will.

  Anne Alcocer
3 years ago
My husband and I just moved to Albany and I drive long distances for work. We found Randall Automotive by chance...we are lucky we did. Randy and Corey were quick and clear in identifying the specific problem, the options for repair, and advised us based on what would be both cost effective and safe. They communicated updates consistently over the holiday weekend and got our Volvo repaired just in time for my next long work trip. I'm so grateful we found them so soon after moving and will be loyal customers from now on!

  Anthony Cottingham
a year ago
Randy and his son Cory provide excellent service for my Volvo T5.They are a family run operation, where you can always speak with an owner. Great people. Great service. Highly recommended!

  Erin
4 years ago
I purchased a S60 Volvo from Randall Automotive recently and it is everything Randy said and more! I have purchased 15 used cars over the last several years or so. Randy is the most honest and reputable person, I will definitely purchase my next car from him! He has backed up everything he has said he would and more! When I brought my car in for service, there were issues, Randy took care of everything, made sure the car was right, and everything he said he would back up when I purchased the car he did! I would highly recommend him for service and or if your looking for a quality used Volvo!- Jeff J

  Michael Cahill
3 years ago
Randy and his son Corey know the Automotive business inside and out, and they gave me a great price on a classic Volvo S60 in cherry condition. I've had the car over a year, with only standard maintenance. It looks great, and I'm proud to drive it. Because they back their work, you're getting not just a great buy, but the highest quality service.