Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew Baker
3 months ago
I booked an appointment for an inspection online last minute. I actually booked it at 145pm for a 2pm appointment. When i got there Evan told me he was unable to help me due to staffing issues and was more than helpful getting me in for the EARLIEST possible appointment the next day. When I came in the next morning at 730 he was at the desk ready for me. Both Evan and the tech were friendly and did a quick job. I will recommend this shop in the future because of my experience with Evan.

  Hunt Brook
5 months ago
Good place they gave me a 3 month Warranty on my alignment for my truck to come back and get it. Re aligned after I get my rack opinion pdefinitely a good place.

  Rick
3 weeks ago
Was out for the weekend with my wife for her birthday, the serpentine belt broke on our car, here we were stuck in Glens Falls, on one of the worst weather days (Snowing and blowing). And were from the Watertown area,Called to see if they could fix it. Roy said he had some cancellations and if I could get it there they would check it. Like I said it was very nasty outside, 03/23/2024. So after a 4 hour wait for a towtruck, finally got it there.but because it was so nasty out part parts people were not delivering. Roy was very professional and helpful, although nothing could be done that day ,Roy said if he could get the part tomorrow (Sunday). He would get it fixed so we could make our almost 4 hour journey back home. Once again the parts store would not deliver, so Roy took it upon himself to go get the part needed. Arrived from the Hotel we were forced to stay at and with in an hour we were on our way. Thank you so much to Roy and his guys for getting this done for us.well above and beyond. HIGHLY RECOMMEND. again thank you Roy

  April Greene
4 months ago
Took my vehicle here for the first time and had a great experience. The staff is laid back, knowledge and helpful. I especially want to thank John for going out of his way to accommodate my specific issue. Will be back!

  Tracy Babbitt
2 months ago
The guys at Monroe were really awesome, they took great care of my vehicle and took the time and interest to look at a project I was trying to do myself but needed help with. I really appreciated their insight and friendliness. Definitely recommend.

  Mark Spinelli
3 weeks ago
The Queensbury Monro got me right in for a NYS vehicle safety inspection (call first!) without the hassle of the other "no appointment needed" facilities, who said one thing on the phone, and then another once I arrived. Thanks, Monro. I'll be back for other automotive services in the future.

  Melissa Fritsch
a month ago
I m not sure why they are listed as being open til 7, I just got here at 6:05 pm to ask them to replace the valve stem on my tire, which is a quick job, and there is only one employee here and he states he has no tools and can t do it. My tire is losing air out the valve stem cap so this is pretty frustrating.

  Robert Kelly
4 months ago
Made a morning appointment to have new tires installed on my car. Monroe worked with me to get the car finished by the time I needed it. Totally satisfied with the experience.

  Taimein Stone
5 months ago
I brought my car there for yrs they wure always kind and inexpensive always did a good job until they changed management after they changed there was always something else wrong with my car later that day or within the next couple days two times in a rowI stopped going there was suspicious they were tired of just changing my oil. Its been a few yrs ago and I would like to start taking my car back there they always did a good job and treated me rite

  Angela Cleveland
a month ago
The reason I gave my visit a three star rating was I needed a lower ball joint and they refused my car and all because my bolt on my car was rusted. And hope I can still get good service with tires

  Shannon Murphy
6 months ago
I never bring my car to the shop because I dread the whole process and not understanding what they are actually fixing or what is actually wrong with my car. I talked to 3 different people there and they were all so helpful. Even on my way out, someone who worked on my car stopped to give me some extra information.I definitely plan to bring my car here again in the future (hopefully not very often though!)

  David S
3 months ago
Larry Long checked over my sons car after my safety concerns and found the mystery noise and fixed it for me quickly. Appreciate the fast service and keeping my sons car safe!

  Clara LaPlant
3 months ago
Let the world know.Larry Long went above and beyond when I came in with a screw in my tireHe didn t hesitate and got right to work knowing I had clients to get too . Forever gratefulHighly recommend MonroeThank you Larry for saving the day

  Andrea Taylor
4 months ago
The experience at Monro was welcoming, pleasant and informative, had an issue with my vehicle, in which the issue was resolved, Will be coming back if there s anymore issues in the future. Thanks again guys.

  Lyrus Blanks
a month ago
Did what I asked. Truck rust fell off s little but they did the job. Good old rusty truck and 02 sensor .

  Robin Getchell-Smith
4 months ago
Wonderful experience with caring employees. Took the time to talk to me find out what my needs are and fix my problem. Highly recommend this location.

  Christina Colonna Frederick
2 months ago
They were so nice. I was so worried about my car not passing inspection. They were amazing!

  Rick Swanston
8 months ago
Total professionals. I have arrived early and my car was done before my scheduled appointment. I the technician and the manager went over open recalls on my vehicle and the results of my state inspection. They were both extremely knowledgeable and very helpful. It was a flawless visit! I recommend without hesitation.

  Laura Brill
4 months ago
These guys are THE ABSOLUTE BEST!! Helped me tremendously! Very kind and considerate of my situation. Would highly recommend!!!

  Sage,Jr and grandma B
2 months ago
They kept my truck for a week for my exhaust and was estimated 4-5 hundred pick it up to pay almost 7 hundred.They said it needed a piece they didn t expect,Then why didn t you call to get approval first very disappointed with service and communication sucks I had to call to check very unprofessional.

  Kandra V
5 months ago
The guys here were super helpful despite my older car throwing a few unexpected challenges at them. Will come back again.

  Jennifer Bushway
7 months ago
I had bad vibration in the front end of my subaru they told me it would be a 3 to 4 hrs wait. It ended up being only 2.5 hours and they gave me a break on service. Chris and Levi were honest and did a great job fixing everything and keeping me safe. Queensbury NY location....kudos to you!

  Emily Lipps
8 months ago
I went to get both my cars inspected this week. Joe and Mike went above and beyond with customer service! They explained everything so I understood it and made sure that the cars were safe for my family. I truly appreciate all the hard work that they do!

  HANS 618
2 months ago
Great experience, no problems at all. Could not ask for more.. I'll be back!

  Michael Dickhaut
11 months ago
Tony and everyone at the shop were amazing to work with. I came in on a busy morning and they were incredibly helpful, kind and hard-working. They fixed my car and got me on my way in a quick and professional manner. If you need any work done check them out.

  Bob Faughnan
4 months ago
The manager on Sunday John offered excellent customer service and the job was done right! I love the Sunday hours!!!

  As Bozzie
10 months ago
Tony and the guys are AWESOME! Customer service is their priority. If you are looking for an honest yet reasonably priced garage that performs quality work then search no more, this IS where you want to go!!

  Kaitlyn Studley-DeVizio
10 months ago
We do not recommend this shop to anyone!!! Yesterday we came in for an oil change and four new tires. We were told by Josh that the tires needed to be ordered and they would be here by 8am today (Thursday) at 8am. We arrived back at Monroe at 8am and were told the tires weren t in and they would be here by 10am. At 10am we arrived back at monroe again, and the tires STILL were not there. The assistant manger told us that the manager Josh had only been employed there about a week, and was horrible, and causing him so many issues. The assistant manger told us the ETA for the tires was 1:30pm. At that point we decided to get a refund and leave. We went to town fair tire (863 US9 in queensbury) and they were INCREDIBLE!! Top notch customer service. They had many different options in stock for us and did the all four tires right away. DO NOT WASTE YOUR TIME WITH JOSH OR MONROE. JUST GO TO TOWN FAIR TIRE!!!

  Matthew Pietrantuono
a year ago
These guys are slammed 7 days a week (that's right... open 7 days a week). And why you ask.. they have many loyal customers. And why that is, is because they are honest and actually care about their customers. As a disabled Veteran I depend on my vehicle not only for myself to get to work and back bur also for my sense of freedom. When my car is being worked on by them, there are 0 concerns. I cannot say anymore about the place from the mechanics to the head office guys Ed and Mike. They set a bar so high that all other places, including the local dealerships, simply cannot come close too!

  Helen Newby
8 months ago
These guys are great! The engine shield on my car got a little banged up and they quickly removed it free of charge. Would definitely return for other services!