Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marie Petrie
a week ago
Wonderful experience! Everyone was honest and efficient. I appreciated that they got me in and out on time, and kept me informed of the process along the way! Keep up the great work!

  Marten Peterson
4 months ago
I hate leaving a negative review, but I do feel obligated to warn the community. Last month, they quoted me $195 for a rear parking light that I needed to pass inspection. I took the inspection fail and did the job myself at a cost of $8 and 5 minutes of my time. I assumed that was an honest misquote from them, but then today I was quoted $48 in labor to replace a headlight which took me a whole 35 seconds to do. The service I actually requested was mount and balance of my snow tires. That cost me $200. I am not opposed to a business making money, but these prices and sales tactics are out of hand. I recommend avoiding them. Just use a locally owned mechanic shop for even the most mundane tasks.

  Esteban Dejesus
a week ago
The staff was great, polite and very professional. I will continue to use them. I always feel like a valued customer when I go there!

  J Diesel
a month ago
Shop is an amazing Shop. Always does an amazing job. Fred is a top manager always going above and beyond. Couldn't ask for better service.

  Paul Epstein
4 months ago
Dropped the wife's car off at 8:30 am for a simple wheel alignment. Its now 2 pm, and they still haven't brought it in yet. I'm very disappointed.

  John Breining
8 months ago
I pulled in at 4:40pm on 7/15/23 with a screw in my tire, my sensor told me I was losing pressure in that tire. The clerk told me he was closing soon to come back tomorrow. I said I have a screw in my tire and I am losing pressure, if I leave here I will be stuck on the side of the road. He said too bad I am planning to close soon you will have to come back tomorrow I can't help you.Directly next to them is Mavis tire (Thank God), I pulled in there, they understood this was a problem so they put my car on a lift, pulled the screw and plugged the tire, I paid and was on my way.I would never, EVER, give a company like this my business, just on the principal that they were entirely willing to leave me stranded.Mavis right next store was professional, courteous, and fair priced.

  Matthew Huba
2 months ago
Great people great prices all around awesome service couldn t pick a better place to keep my car in top tier condition.

  Darryl Walker
4 years ago
Too good of a place, friendly, priced right,and they do the work right and.and.and it's a nationwide warranty where you gonna get that from??? Nowhere.. this is the place to come for all your auto needs.they also do inspections,where you gonna go wrong with Firestone

  Joel Detrick
2 weeks ago
$238 for a set of front brake pads on my car. That s outrageous when the car is already there for an inspection

  Janis Smith
6 months ago
We were stuck with a blown out tire on a road trip from philly to montreal. It was close to closing time and Firestone in Queensbury graciously and skillfully got us fitted with a new tire in record time. So grateful to get back on our way.Service: TiresService: Tires

  Clemencia Caporale
5 years ago
If you go to this place, ask for Jay, amazing customer service. He answered the phones as they were ringing off the hook, explained the actual difference between the tire types, and gave logical advice. Although this was the busiest day (Nov 15, 2018)in the world, Jay was patient with every customer, and gave them the attention they needed. I would advise anyone going here to make an appointment, as it helps everyone.

  Christopher Rouse
9 months ago
Brought in my car in for a terrible sound I didn't know what it was. They were upfront and honest they not only gave me a great price but they showed me the issue was my brakes and took the extra second to explain how and why they were failing. These guys are great!!!

  Jake B
3 weeks ago
$1600 for brakes don't go overcharge and exaggerate problems

  Brian Kelly
a year ago
Bought tires last year almost $800 dollars went to get my tires rotated, on 1-11-23 told me I needed a tie rod end , it was 7 out of 10 for wear, 270.00would no if my tie rod was bad it isn t , next my battery was weak 250. To replace it I can buy a new battery for 150.00 said I was all set, my back seats were popped up, looking for something in my vehicle?? Or changing the tires from inside? Never rotated my tires!! They were marked, arrogant, guy at the front had no answers, when confronted , Shitshow,, all the way, would never go back,, BEWARE!!!!!! Service: Tires

  Lauren Piccoli
a year ago
Quoted for 93 for oil change, headlight and inspection. When I came back to pick car up they charged me 225 just because I needed windshield wipers and an air filter as well. Said I needed these things to pass inspection but they winded up failing my car anyways for a bad tire. Went somewhere else to get tire changed and inspection and new place told me all my tires were fine and are good enough to pass inspection. This place is a joke, over charges an incredible amount. Do not trust their prices or the quote given. A extra 120 dollars for windshield wipers and an air filter (which air filters are not part of inspection) lol. Just sketchy, bad business and unethical. Untrustworthy. Go somewhere else and save yourself the money.

  Dan Doedema
9 months ago
Helped us out in a serious situation. Got us in and assisted with finding a solution. Ended up getting 4 tires at a good price.

  jeremiah edington
2 years ago
I have always had the luxury of having a high school friend be my mechanic, he had a true father and son business. After moving I was quite worried about finding a repair shop I could trust. Fred and people at Firestone do the right thing. I have used Firestone for a exhaust leak, new alternator and tires. They do not try to get over on you with unnecessary work and actually try to save you a few bucks!

  S Mahmud
3 years ago
I will never forget the support and service. It was a Sunday and I was visiting Lake George. Something struck underneath and my car engine cover cracked open and hanging. I went to Firestone. The guy said he was going to call me after about an hour. I was worried God knows how much would they be charging me. After an hour I received a phone call that the car was ready for pick up! I went there and asked for the bill. At my utter surprise the gentleman (I vaguely recall his name was some Fred or so) said nothing ! They fixed the car so well but didn't charge me a dime!!! So gracious! Thank you so much, Firestone! God bless you kind hearted people who are so generous and help people like this.

  Summer
4 years ago
Had my vehicle towed to their place and they jacked costs into the estimate left and right. After Firestone had a chance to look over my car, they called me with an estimate and told me repairs would be $800. I thought that sounded outrageous for the work that needed to be done (I thought it was a hose but they said it was more) and called my usual mechanic who said that he knows that my car does not need all of the things Firestone recommended and that even if it did, the things that Firestone is recommending should cost about $280. Firestone even told me that my car won't pass inspection and needed X, Y and Z to pass. My vehicle was just inspected 2 months ago and does not need an inspection. I did not have my vehicle worked on by Firestone and when my car was picked up by my usual mechanic, Firestone was asked for the printout of recommended work. They would not give the list of the work that they were going to perform and what they were going to charge me, but instead removed about half of the items on the work order before allowing me to have a copy of it. They also were not able to even verbally justify the work that was on the list. They literally had nothing to say about the work they were going to charge me for or why they were performing it. I PAID for that work order. If they truly felt that the work was necessary, why did they have to remove the work from the work order before releasing my car? SCAM MECHANICS!!!

  Michael Carson
2 years ago
Helped in mini emergency, WENT ABOVE AND BEYOND. Got a flat 250 miles from home. Needed a certain type of tire. While on phone with me, Jonny called 3 others to see if they had my specific model, they didn't, but his help and patience were greatly appreciated. They were busy, but got the car up and completed quickly, and I got home before sundown. Use these guys with confidence. Josh was very professional as well and I hope the ice coffee I got them hit the spot. These guys deserve taking the time to post a 5 star review.

  Fred Hill
9 months ago
Had a brake issue that I didn't recognize as serious. Brad spent the time to ask questions and realized it was on the verge of failing. Saved me from myself and a more expensive fix later. Thank you to the whole team!

  Celines Nieves
4 years ago
Great customer service had a problem with my vehicle . While I was on vacation went to firestone by A recommendation from Scott s Lakeside Resort. Fred manager was on his own had accommodated us without an appointment same day! I told him we were leaving the next day . If it was possible to have my car ready the same day . Being busy and all he came through ! And told us what was wrong with the car something so minor and didn t even charge us a dime . I highly recommend this place great customer service very friendly and honest! Thanks a bunch Fred

  Dawn Kegresse
4 years ago
Been going there for a lot of extensive work, recently noticed when bringing it they were finding different things that need to be done . I saved all the estimates they gave me, recently went in for brakes to be looked at and they came up with yet a 3rd and totally different thing that needed to be fixed. I brought those previous estimates with me when dropping it off for just the brakes at $520, and asked how come every time I come it s a different thing to be fixed but no mention of the previous things they told me need to be done, Vinny stumbled on his words and didn t know what to say. That is the day they lost all my trust in them as a repair shop, I will not go back and I would not recommend them at all even in an emergency, they jack the prices so high and always will find something new to be fixed.

  James _Zumpano
2 years ago
I called to make an appointment and they told me they would look at it that day. I went to drop my car off and they were very aggressive and lazy in asking me personal questions about the car and my information. This would be ok if they were to ask the right questions that would lead them to finding out the problem in my car. When I received a phone call from them, the proceeded to tell me there was something wrong with my car and they had no idea what it was. When they said they could not figure out what was wrong with my car and that the part may be hundreds of dollars, I had a feeling they were talking down to me and dumbing it down. I had a slight idea that the broken part was a hose as my power steering fluid was leaking from the hose. This displeased me as a mechanic shop had no plan to figure out what was wrong with my car and then charged me $40+ to have a piece of paper say that they would charge me more money to find where the problem was with no guarantee to fix it. I then told them I would take my vehicle to a family member to look at it. This Firestone in Queensbury, NY is lazy and a joke of a mechanic shop. I would highly recommend going anywhere else before brining your car here.

  Will Lee
4 years ago
Takes outrageously long to change tires, and rude management to staff and customers. I made an appointment for a Saturday morning in late November to change my tires from all season over to my winter tires that I already own. Simple job: Take the all seasons off the rims, and mount the winter tires on the rims. I've had this done many times and know how long it takes. When I made the appointment I specifically asked how long it would take, and the person promptly answered it would take 1 1/2 hours... which is fine. Final time: 4 hours!! While waiting in their wait area, I had the distinct displeasure of hearing the management snapping at staff and being obnoxious to walk-ins and customers. Best advice: avoid this location during busy periods, they can't handle busy, and management should be replaced with someone with people skills. Disappointed because I've had decent experiences here previously, so not sure what changed.

  Nicholas Kosby
7 years ago
The people who work at Firestone, up to this point at least, have been fairly honest with me. I get that they need to sell their products and services to the customer, but the staff here will never push something you don't need, and will suggest what you do need instead and give facts and figures to back it up.On another note, I was recently unsatisfied with an alignment and balance they had done, and with no questions asked, they rescheduled me to look at, and fix, what was wrong. Great customer service over the phone and in person. I would take my car back here over my dealership (Nemer) or other chains any day.

  Barb & Ron Stevenson
3 years ago
Very customer friendly place. They replaced a battery in my Honda a couple of years ago and I thought it was giving me trouble. Since I bought it from them they completely checked it out, everything was fine and as a courtesy, they didn't charge me for their time. I'll go here again for service because they didn't try to sell me something I did not need .

  Isaac VanDuyn
5 years ago
I recently had some work done on my 13-year-old Toyota over Memorial Day weekend and found the people at Firestone to be courteous, professional, and competent. The service was not expensive, the hours were good, and I have nothing to complain about. Really don't understand all the 1-star reviews on Google Maps.

  Mike Fink
3 years ago
Very aggressive manager putting pressure on me to fix my car after being towed to Firestone and Firestone giving me what I thought was a very high quote. After contacting another certified mechanic shop i got an estimate way less for same repair. I called Firestone to tell them I was having a tow truck pick up my car they wanted over $100 for diagnosis of vehicle and I asked why so much when the shop picking up my car is doing diagnosis for free he got very defensive and said I insulted him so he said come get your car I don't want your money confirming he was trying to take advantage of me. Never ho to Firestone bunch of thieves. ..

  Wanieta Stiffler
4 years ago
Fred has always been so nice to me. He has always been up front with me about my rust bucket of a car. Hopefully some day I will have enough money to buy a better car. Dwayne is another gentleman there that has always been nice to me. I bought my tires at Firestone best tires I've had in my life so far thank you for all your kindness.