North Road Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Bauer
2 months ago
1st time going here but heard good things about the shop. I have a Honda crv and when it left the shop it was driving perfect. Found my new goto mechanic shop.

  Rebecca Berryann
3 months ago
Friendly, reliable, fair, and do a great job with our family cars. John and his team are great. Always happy to answer any questions, explain things well so we have a good understanding and don't try to sell you things you don't need. I would 1000% recommend them to anyone looking for a great auto shop.

  Jami Fehrenbach
3 months ago
We live out of state and our daughters car broke down while she was staying in Poughkeepsie. AAA towed it in. I spoke with Lori and Joe. They both were fantastic. The service was quick, very honest and reasonably priced. If we ever need service in Poughkeepsie again, this is the place! I want to give them 10 !

  Erich Schwarz
a month ago
North Road Auto is a reliable and affordable shop to have your vehicle serviced. I have been going there for over 5 years. They tell you the truth about what your vehicle needs.

  Rhonda Dohmann
2 weeks ago
Always a good experience here. Mechanics seem not only knowledgeable by honest - a big plus in today's world of dishonest people trying to profit off of other people's lack of knowledge. These guys are great to deal with.

  Christine Doerr
5 months ago
Do you know of anyone else who drives up from Westchester County to Dutchess County because they know that North Road Auto can be trusted to do great work? Most pleased with the outcome and guess what? The car is still running on that battery . Thank you North Road Auto . Much appreciated.

  Nick Barranco
2 weeks ago
I've always had a fantastic experience at this auto shop and is always my go to over the past 7+ years. The staff is friendly and knowledgeable, and they provided excellent service. I highly recommend them for all your automotive needs!They provide a detailed safety review and are always willing to work with you on your issues!Services: Transmission, Tires, General repairs & maintenance, Engine repair, Brakes, Battery, Oil change

  Jacquie Homko
8 months ago
I've been a customer since North Road Auto began from the CAAR shop in Hyde Park. John, the current owner, is very dedicated to providing the best car service possible and it shows. He found and fixed a problem for my car that others ignored even though I had complained about it to another car shop several times. This full-service car shop provides top quality service no matter what your car problem happens to be.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Air conditioning, Battery

  Craig Hightower
11 months ago
I've taken my vehicles to North Road multiple times now and have been impressed every time. You can tell that they care about your vehicle, operate with integrity, and are always willing to explain in detail. I'll keep bringing my vehicles here and would recommend the same for anyone else in the area. Thank you, John and team for your great work!Services: Tires, General repairs & maintenance, Air conditioning

  Miguelina Orozco
2 months ago
They take great care and detail, in their work. Always make your experience positive and stress free!

  Becca D Ambrosio
2 months ago
Really helpful and friendly staff. Explained everything to me patiently and in an easy to understand way! Would recommend to anyone!

  Miriam Miranda
a year ago
I just recently bought a used car and it had some issues. I initially brought my car in for my NY safety but they found some issues with my car. Adam was amazing! He helped me figure out the best option for my vehicle and my situation. I had to replace the transmission. They did the repairs for me very quickly and my car is running great. I highly recommend giving them a chance. They are an awesome business!Service: Transmission replacement

  lisamlisalisa m
a year ago
WOW! Highly recommended! Prior to a long driving trip, it was advised I ensure car was "road worthy" by getting a "Trip Check". BEST MONEY SPENT! Not only did Adam and team find serious issues, they were able to complete the work in one day. The fear of having an issue during the trip was put to ease with the efforts that were provided by North Road Auto. Overall cost, nothing compared to the expense that we could have had if we were to have broken down during the trip.Kudos to ADAM! Just stopping in for a low air sensor 3 weeks before, our trip would have not been as successful or safe without your suggestion.John, you have a great staff, if I am ever in the area again, I will pop in and say HELLO and thank you again!!Services: Brakes, Oil change

  Jessica
2 years ago
Really great place with great people. This is the first time that I ve brought my car to a mechanic that was honest and really took care of what I asked for. Everyone that works there is great and prices are really good for the quality of work you get. Not to mention that my car work was done in a timely manner too! The first time I went in I was able to get squeezed in to get work done and still had my car back at the end of the day. Definitely will be returning for any future work and I d highly recommend to anyone!Services: Tires, Brakes

  McGuire's Cleaning
a year ago
I was recommended a few months ago to John after my old mechanic told me that my trucks engine needed to be replaced and would cost at least $10,000. I was not hopeful at all that I would get a different response. John not only did hours of research for me in case we had no other alternative but to buy another engine, but after diagnosing the truck he came up with an alternate plan, and it worked!! The truck is running beautifully! We have since used them several times, and both John and Adam are always professional , honest, and extremely knowledgeable about any issue our cars may be having. I would highly recommend them to anyone looking for a great mechanic!Services: General repairs & maintenance, Auto engine diagnostic, Auto maintenance

  Jeff Parries
a year ago
John does good honest work. A man who understands that the success of his business depends entirely upon quality of work bringing back repeat customers. Highly recommend.If he tells you it needs fixing, it needs fixing.

  COURTNEY K.
a year ago
John at North Road Auto is the Best! > great service & quality mechanics are why i continue to drive across the river from Kingston to utilize his shop. Honest & Highly Recommended!!Services: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Auto emissions testing, Vehicle safety inspection, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Auto emissions testing, Vehicle safety inspection, Auto maintenance, Oil change

  T Cannon
2 years ago
The staff at North Road Auto was great! Went in on a Monday afternoon due to having front brake issues. The crew took care of me right away. Friendly, honest and didn t charge an arm and a leg.They take pictures of the issues and send you a report before you decide to make any repairs, which really should be standard at any auto shop.These guys do it right. Would return even though i live all the way in New Paltz.Thank you !

  DebskiNYC
3 years ago
John and his team were thorough, honest, and explained everything that was involved in doing my transmission replacement. I felt that I was in extremely competent hands and will recommend them to everyone.The multi-point inspection with pictures was extremely helpful. They went out of their way to get me the best transmission for my vehicle and the installation was done in the timeframe at at the cost that they had estimated. I truly feel that I am in good hands and will continue to service my car there in the future.

  Consulting Services Corporate Office
a year ago
I moved to poughkeepsie a few months ago and wanted to find a place to have my oil changed. I googled places in my area and found North Road Auto. I booked an oil change there and I noticed when I arrived for the appointment the lady was unique in her behavior and the gentleman behind the counter seemed to be the owner or manager and was very pushy.I requested that a sticker be put in my windshield with a new service day so that I could return when my oil change was due. After the oil change and returning home I noticed the mechanic did not put the sticker in the window. This is a standard procedure that is completed daily. Also the mechanic has a vehicle identical to mine.I called and advised he forgot to put the sticker in the windshield the lady that answered the phone it was clear she could care less. I went back for my inspection and was told that my car passed inspection and that the mechanic needed to talk to me. I went back in their shop and I noticed that my new inspection sticker as already on my car.The mechanic who has a car identical to mine told me that although he cleared my car for inspection I had a light out in the back tail light and my license plate bulbs worked sometimes but sometimes they did not. He stated they were working at the moment so he couldnt show me they were not working. He also did not prove to me the back tail light was out.I told him that I just saw my tail lights the night before and there were no issues. He charged me $100.00 to allegedly fix lights that were out or could stop working when I leave but never proved to me they were out. Keep in mind he had already cleared my inspection and had inserted the new inspection sticker in my windshield. I left the shop and a short time later my car starting leaking oil, I immediately called my mechanic and booked a visit with him.When he examined my car he asked me did I have an oil change recently. I advised that I did he stated to me when the mechanic changed my oil he neglected to put the Diaphragm/Seal back in the oil filter housing. The cost was $266.00 as the seal is not sold separately. I immediately called the owner of North Road Auto and told him the history that I had with his so called professional shop. I requested a refund for the transaction of the light bulbs charges that were clearly a lie and that he cover the cost of my repair. I provided picture proofs of the filter housing showing the seal was missing and a picture of the invoice.The owner stated his mechanic did not follow proper protocol, if any lights were not working the customer must be shown proof. He also stated he would pay for the mechanic repairs and pay me an additional $100.00 for my time out of the office from work. He sent me a check and did not pay the additional $100.00 as he stated he would pay. The mechanic lied and the owner lied, I do believe I was treated this way because of my skin color as an African American man.I will never go back to the establishment again.Service: Oil change

  Marian Gaynor
2 years ago
What a FANTASTIC business!! John (owner) was absolutely amazing- efficient, friendly, and extremely professional. Jesse did a wonderful job on our entire car and Laurie is wonderful to work with. I would highly recommend this business to anyone in the area looking for great service!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Cindy Scalzo
3 years ago
My husband & I, my mom & a close friend of our family have all been doing business with John for years! He is trustworthy, friendly & genuinely a great person!This time, John rescued us, as I had just left a doctor's appointment & was ready to go home! My car's shifter wouldn't shift!! I had the car towed to John's shop & he had his guys work on it as soon as their very busy schedule allowed.The ONLY reason I did not give a 5 star rating, was because of the cost. For us, being on a fixed income, an unexpected car bill is never easy! I do believe, though, that John is fair in his pricing & that his prices reflect the local norm. If I was just rating the service, I'd definitely give it 5 stars!Thanks so much, John!Cindy & John ScalzoHyde Park, NY

  Kim Villafana
4 years ago
John and his staff were awesome to work with. He coordinated a battery replacement with my daughter who is a college student while communicating all costs with me in another state. He made sure her oil was also changed and performed a comprehensive check on everything else. His pricing was very reasonable. Very comforting to know my daughter was so well taken care of.

  Mitch Cieminski (Mitchell)
3 years ago
This was my first time using North Road Auto and I will definitely be coming back. They provided me with an online written report with the results of their check-up, and gave me fair information about which work was critical and which was optional given what they were seeing they even called and said that some work that we were considering wasn't necessary given their inspection. Honest, good work at a good price what more could you ask for?Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine tuning, Brakes, Oil change

  Jackie Reeder
3 years ago
I have used North Road Auto in the past for a few cars that I had. More recently, I used them because all of my rear lights were out and I just had it inspected a week prior by my car dealer. They took me in right away without any questions and gave me the inspection report with pictures which I thought was pretty amazing!! When they were done, they fixed my issue and explained thoroughly what had happened. John was super nice and you certainly don't feel like you're being ripped off. 5 star service!!

  Liz Travis
a year ago
John is fantastic and takes the time to explain complex car issues. I had several issues with my vehicle and he went above and beyond to ensure it was taken care of. I highly recommend north road auto!

  Pineapple Patch
3 years ago
They were the most communicative Auto Center I have ever dealt with in my life! Confirmation emails, digital pictures of parts that were inspected, text message receipts and they were true to their word when they said we would be out of there at a specific time. The owner and his wife work together and take pride in delivering the best service that you can imagine, and beyond. You cannot go wrong with this shop. 5 stars all the way (and I am not one to be easily impressed or submit reviews. But the service at this shop was stellar).Services: Tires, Wheel alignment, Oil change

  Veronica Grech
3 years ago
I can always trust my car is in great hands when I drop it off at North Road. John and his staff are great and really communicative keeping me looped into to any work that might be done along with a whole explanation so I can understand what needs fixing why and what it affects. If it weren t for North Road Auto I don t know if my car would still be running after all these years! 10/10 would recommend!

  Betsy Carroll
8 years ago
It's great to have a mechanic I can really trust. They do a great job and also provide great customer service. I love that they will talk through what the car will need in the upcoming months and how much it might cost - that helps me budget rather than get surprised by car maintenance costs. I'm a very satisfied customer of North Road Auto.

  Kiwi the Potato
3 years ago
Really appreciate the time and care taken to explain everything to me detail by detail. I never felt rushed or pressured to spend money on any service. (All so important to me as a female driver) Detailed reports are emailed or sent through text so you can see everything your car needs. Excellent place to take your car to for anything. Amazing people here. You won t be sorry if you take your car here for any work.Services: Air & cabin filter replacement, Tires, General repairs & maintenance