Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joseph Michael
a year ago
Tiny location. But VERY nice people compared to the belligerent **$ at the Canton location. Go out of your way to return here instead of Canton. It's worth it!
Dorothy M.
a month ago
I asked for a box truck and got a van. It took 4 loads to move what we could have done in two with a bigger truck.
Sandra Garnett
6 years ago
I was very dissatisfied with the service from this dealer.I called 6 weeks ahead of time to have a 26 foot truck reserved.On the day of pick up went in at eight but they had no truck even there for us. Then we went home and called to be told they didn't have any truck there and had to check to find our reservation as they couldn't find it.Then we were told they would have to go another town to pick it up which is about a half hour away. We continued calling to see when the truck would be back.Was told at eleven it was just a short distance from there so went over to start the paper work as we were behind schedule. At which time no one was there to do any paper work. When the owner/manager came with the truck he went back into his office not saying a word to us.He did a work order for a customer who had been waiting, took phone calls, and conversed with another person.I was angry so stepped out and told my family to let me know when he was ready to talk to me.At almost noon I entered and was then told he had to await paper work to be faxed from the other dealer. WHY didn't he say something when he returned with the truck over forty five minutes before?I would never recommend these people to rent from to anyone. There customer service was absolutely unprofessional.
Madelayne Krill
4 years ago
Reserved a truck two weeks prior in massena, was told they didn't have size we needed but could get upgraded size for no extra charge if picked up in Potsdam. Day of move, truck wasn't there. Dealer called previous customer to see if he was bringing truck back, said he would in hour. No show. Never brought truck back. Had to go to Canton to get another truck. From original rental spot in massena, to Potsdam to Canton. Finally started moving things after 12 noon. Wasted whole morning chasing our tails. Did I mention that we were moving items from massena to Albany one way with a four hour drive ahead of us? Not a happy camper
tracy walker
6 years ago
Our son was graduating from college and we had to move him to Saratoga Springs. Weeks before graduation, we went online and made reservations for a 10 ft truck to be picked up in Potsdam and dropped off in Cohoes, my husband then printed out the confirmation. So, the day of the pick up we get to Potsdam, only to be told they don't have any 10 ft trucks and according to them we were supposed to pick it up in Canton. My husband showed them the printed confirmation and we were told that it had been changed and someone was supposed to contact us, they had not. So off to Canton we go. Upon arriving there, once again no 10ft truck, so we were forced to take a 15 ft truck which was way bigger than we needed or wanted. We pack it up and drive it to Saratoga Springs. We leave it there so our son can unload it and he takes it back to Cohoes the next day. Imagine our surprise when there appears on our credit card bill a charge of $35.00 for wrong destination drop off...WHAT. Now they say we were supposed to drop it off in Queensbury, Another change that we were supposed to be inform about but were not. Sent a complaint to the company and they offered us a $50.00 VIP card to use on our next rental....that's not gonna happen. When we told them that we just wanted them to refund the extra charge, we have heard nothing more from them. We will NEVER use this company again.
Laura Lee Taylor
6 years ago
Thanks, Skip, Trina, & Nate for scheduling and getting my truck in for service in the same day. Love seeing you all work together to run an efficient business with all that you have to offer your community from 24 hr Towing to Auto Repair, Sales and Uhaul Rentals...
Mick Spillane
2 months ago
Great service from beginning to end.
Jaime Miller
5 years ago
Great place. People were friendly and service was prompt. No issues. I would go back if I needed a uhaul again.
Wellington Lewis Jr.
2 years ago
Awesome service and easy return policy y. Very friendly and knowledgeable staff.
Ryan Lancto
8 years ago
Uhaul is ok but I think I'm going with budget next time so I can get a good rate on both companies
matt ashley
2 years ago
Not the best uhaul I've been to
Stephen Curran
2 years ago
Great customer service no complaints
Wholesale Furniture & Mattress
5 years ago
Thank for taking car of us last week.
arnold
2 years ago
Service was good
Debra Haygood
4 years ago
Nice
Peter La France
5 years ago
Friendly staff.