Lowe's Home Improvement

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Marano
3 months ago
Mostly good experiences with them (many of the people working there are very knowledgeable). The one big issue was how they hooked up the power cord for a new stove. The delivery person who installed the cord made a mess of it (the cable was not strain relieved and they cracked the cover in the process). Attempts to contact Lowe's support just got me brushed off by an agent who didn't understand why strain relief is important for electrical cables. Shame on Lowe's for this!

  D S
a month ago
Went to get a gallon of paint, ended up wearing some of it on my clothing. This was after hearing the worker discuss with another customer she'd been out all night and working with no sleep. So thanks to her selfishness, I managed to ruin $100 of clothing. Manager didn't even try to reconcile. Awful.

  Kristin Courtney
2 months ago
Just bought a toilet with the help of Greg. Very kind, very helpful, gave lots of advice on the most popular toilets, the supplies we would need, and important tips for DIY toilet replacement. Even pushed the through the store and loaded the toilet into the car. Thanks Greg!

  Lonny Bombard
2 months ago
I went in looking for a set of forsner bits with hex shanks , but no luck. They didn't have any bits except the ones with the smooth shanks for a regular drill or drill press.

  Marjorie Williams
5 months ago
Lowes Home Improvement is a great place to shop for tools, building supplies, and other household needs. If you use the liwes app on your phone, it's very easy to find what you need because when you do a search, it tells you exactly where to find the item. Their prices are comparable to other home improvement stores. I highly recommend Lowes

  Jack Lenton
6 months ago
A great fella named Corey helped me. He seemed to know the whole store and the products well. He really helped me get what I needed for my treehouse project. Go find Corey.

  Crystal Bejjani
6 months ago
We went for a washer. Applied for a Lowes card and got 20%off which was substantial on a large purchase. Then young guy that helped us was very patient and helpful

  Billy jaquith
2 months ago
Love shopping here I just wish things were a little cheaper

  Kim Perry
6 months ago
I always like Lowes love the selection of decor and the tools I would love 2 of every one of them. The employees are helpful and friendly and the store is clean

  Brad Meacham
8 months ago
I recently purchased cabinets at the Plattsburgh NY Lowes. I was pleasantly surprised with the experience as the associate, Emily Burke, was very knowledgeable, friendly, and helpful. She knew her department perhaps better than any associate I have ever dealt with. She and Annaliese in appliances even stayed beyond their shift to help us wheel everything out to the truck.

  Celeste SkyCop
a year ago
Employees are so nice. Like srsly everyone always has dog treats in their pockets and welcome all pooches shopping with owners - not just service doggos. Every employee that passes you asks if you need help. They make returns easy. They are just all around very nice.

  Carrie Burnor
11 months ago
This place has a little bit of everything. All the tools you can imagine and pretty much everything else you need to build a house. They also have appliances, lawn and garden things and ect. They get a massive flower selection in every year too. The prices aren't that bad and the plants are usually in great shape. The lines aren't ever long at the registers, they always have alot of employees on and they are friendly.

  Silas
a year ago
Bought three of these and discovered that none of them actually had a hood or boots attached. Only their L/XLs were properly labeled

  John Henry
6 months ago
I recommend this Lowes over home depot for their treatment of customers and the treatment of veterans. There seems to be a better selection at better prices as well

  Tim Brown
a year ago
It's a pretty standard Lowes, as far as those things go. Like most national big-box stores, it seems like they push the garden stuff way before it's time in this area, but that's not a decision made locally. More importantly, they had what we were looking for and the staff were friendly and helpful.

  trisha s
a year ago
Purchased sheet vinyl flooring for kitchen remodel during Dec 2022 when they were advertising free installation. Email from the flooring rep confirmed free install. When we looked at the invoice, there were many labor charges. We returned to clarify & were told free install for only for carpeting - something not mentioned on the ad or by the flooring rep. At 1st, customer service rep said the extra charges were for labor, not installation. When I asked what the difference was, she called her manager who confirmed we were paying for install & he could not change it as it "came from corporate". Deceptive advertising & sales practices! If I could give minus stars I would. Website was no help in contacting corporate offices.

  Baba Ganoosh
6 months ago
Nicer than HomeDepot. I like their selection. People there were nice and helpful.

  Karethra Bex
9 months ago
Most staff have been incredibly helpful. The only area within the store where the staff acted put off by my search for items was in the tools department.

  Jack
a year ago
I was told by an associate that Lowe's charges for pickup of old appliances. The fee is $40 per item....That adds up really quickly. Why would someone order from Lowes when Home Depot offers identical appliances for the same price with free shipping and removal? Have to say very disappointed in that, and that's the reason all appliances will continue to be purchased with Home Depot instead. Otherwise everyone in the store has always been friendly and helpful when needing assistance.

  Bradley Fisk
2 months ago
Typical Lowe's:Friendly and knowledgeable.

  Wendy Waite
2 years ago
Went in looking for an electric fireplace and found one I was interested in but no associate in that section to assist. The one associate who was just finishing helping another customer never acknowledged me or asked if they could help. Went to front cashier asked for assistance and she paged someone to that area. My son and I waited but no one came. Three associates at service counter chatting and laughing.. We left very disappointed and without the fireplace. Unfortunately this is not the first time there has been an issue with this store and their customer service. $500+ will be spent elsewhere.

  Bryan Hull
a year ago
The sales people were awesome to work with and did as best they could. Lowes hires Service Pro to install carpets. Twice, Service Pro installers called Lowes and lied about our status once saying we weren't home and again saying that we were not ready. While we still have both bedrooms sitting in our living room. So I tried getting a meeting with Lowes manager and heard absolutely nothing. So I returned it all. I'll find someone else to relie on. It's a hard thing to find now-a-days!

  Ronald LaTray
2 years ago
The worker at the customer service desk was doing nothing and had no consideration for my struggle when there at 8:30pm. That worker didn't want to provide customer service to me the customer and directed me to another register . I and my elderly mother weren't happy me more so than her. It was wet and cold but where I work, I would have done better and have been rewarded as such. Lowes Corporate big wigs need to implement a cash out policy at a non busy service desk when the person there was standing around. Besides the ladies who assisted me were great. The one at the service desk was not.

  Chuck davis
5 months ago
HQppy Wedding Jason GrQcelunn HousE Jason GrQelunn

  Richard LeManquais
2 years ago
Terrible customer service. Called several times trying to correct the phone number on my purchase. All I kept getting was sorry, she s a trainee. Do who s training her? Still no word on whether the installer has my correct phone number. Was promised a phone call back from Lowe s several times. Never happened. They are extremely understaffed. Very frustrated.

  Charles Dodd
a year ago
7/20/2021 I called for price and availability on a tool. I was informed by a gentleman in hardware that he was busy with a customer and then he hung up on me. I've had good experiences there before now, but that was horrifically unprofessional.

  Lynn Bosworth
4 months ago
Always have what we need and are friendly.

  tammy wood
a year ago
Didn't have what I needed in store seen from their website. At the price listed.Today 2/16/23 went to buy lumber and hand tools , was surprised to find no batteries or charger was in box when I got home. The sales associate told me the items come with the tools lol.

  Rob Arquiett
2 months ago
Worst lowes ever DO NOT BUY FROM THERE

  Mother of puppies
2 years ago
Love lowes in potsdam!! They always go above and beyond to help us!!Not to long ago i was redoing my hall floor. Online it said they had 83 tiles that I needed so I flew right there to grab them. On arrival they only had 3? Where are the other 80? Instead of waiting I grabbed a different tile and headed for the register. At the check out I was talking with the girl n she called someone up to take my tiles back. Get a fork lift. Get down the tiles i needed and bring them to the register!! I was very impressed!! So thank you (can't remember your name right now-but man who runs the flooring in Potsdam) you did a GREAT JOB!!