Prestige Imports VW

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Tee
2 months ago
I recently had the pleasure of purchasing a vehicle from Paul Newmark at Prestige Imports and I cannot express how impressed I am with the exceptional service and professionalism displayed by their team. From the moment I stepped onto the lot to the day I drove off in my new car, the entire experience was nothing short of outstanding.One aspect that truly sets Prestige Imports apart is their commitment to transparency. There were no hidden fees or surprises during the negotiation process. The sales representative, Paul Newmark was honest and forthright, providing me with all the information I needed to make an informed decision. This level of transparency instilled a sense of trust that is often hard to find in the automotive industry.I appreciated the thorough explanation of the financing terms and options, which made me feel confident in my decision.Overall, my experience with Prestige was exceptional, and I wholeheartedly recommend them to anyone looking for a reliable, customer-focused dealership. Thank you to the entire team at Prestige for making my car buying experience truly memorable!

  Michele McDonald
7 months ago
We had a great experience buying our new car with Paul. He explained everything we needed to know, was highly responsive during the buying process and there were no surprises along the way. All car buying experiences should be this easy!

  Gerald
3 months ago
I just had the best car purchase experience with Brian Drexel, the sales manager. Buying an ev in this market has been extremely difficult. I ve reached out to many other dealers in the tri-state area and most of them were charging insane markups, requiring non refundable deposits or playing sneaky games.Prestige had an ev I was looking for and Brian confirmed they didn t charge markups above MSRP. He had all the paperwork already prepared when I arrived and it literally took less than 5 mins to sign the docs. He didn t waste my time trying to up sell me or sneaking random fees.I would highly recommend working with Brian.Updated 12/30/2023This is my 2nd review as I m continued to be impressed with the dealer. I m selling my dad s car and Prestige Import was listed as a potential buyer from an online lead generator. Since I had a great experience buying a car from Brian Drexel, I reached out to him to see if they would be interested in buying our car. He passed along my inquiry to the pre-owned manager, Anthony. Although they weren t interested in purchasing our car, Anthony took the time to research and provide me w/ market data to help w/ sale. I really appreciate their first class customer support.

  Claire Hansen
6 months ago
Great experience. Car I wanted was available as I was told on the phone prior to arrival. Salesperson, Diana DiLello, was so helpful and nice and knowledgeable and made it a pleasant purchase experienc. Love the Taos too!

  Debbie Linehan
a year ago
I spoke to my salesperson Jessica and she told me to drop off the car at 11am so they could fix the touch screen panel which was not working. The service department was not very friendly. I should be greeted with smiles and graciousness. That was not the case. I did not feel like a valued customer especially since my car is a few months old and should not be already having issues. After waiting 2.5 hours for the diagnostics to be done I was told they had to order a new part and that I would have to come back. Again I was treated like an inconvenience. Next time there is an issue with the car I am considering going to another VW dealer.

  Benjamin Sheer
2 months ago
andrew was so easy to work with. never had such an easy vehicle purchasing experience!

  Alexa
a year ago
STAY FAR AWAY FROM THIS PLACE. Although, my sales experience with Andrew was fabulous , I was sold a lemon. The car has under a thousand miles and has a laundry list of issue including the safety features shutting down while driving in which they couldn t figure out or fix. The woman at the service desk is extremely unhelpful and the communication is absolutely the worst I ve experienced with a car dealership while trying to figure out what was wrong. I will be taking my vehicle to the other VW in the area as they seem much more competent.

  Adam North
4 months ago
Great experience at Prestige, as always. Rosemary in the service center always makes things go smoothly1

  Nicholas Palastro
a year ago
I had a job interview here that I had to walk out of, the manager Jim was 10 minutes late to the interview and then had me sit in his office for 30 minutes while he was on the phone totally disregarding me. We spoke for maybe 2 minutes out of the 40 minutes I was in his office. I witnessed him getting frustrated at his employees for his own mistake, definitely not somewhere I would shop or work. Seemed like a very hostile environment compared to the other dealerships I've interviewed and shopped at personally.

  Leeds Gulick
a year ago
We purchased the ID.4 from across the country in Seattle to have at our condo in New York near our daughter's family. The process went very smoothly with no dealer markup at a time when markups have become normal. Brian Drexel was great.

  Oktie Hassanzadeh
5 months ago
I ve worked with Jessica at sales and Rosemarie at service and they re both wonderful!

  John Schoos
2 years ago
Bought our car in one trip to Prestige VW. Called the sales manager and asked if they had a new car that had 'adaptive cruise control' (look it up). He hooked us up with a top of the line VW Taos. After it's first month we can say we absolutely love it. Couldn't be happier about the car or the deal.Waiting for the fifth star after experiencing the service dept.

  Deepthi Prakash
4 years ago
I took my new Subaru in for an oil change. Picked it up that evening and noticed as soon as I got home that there were grey splotches all over my hood and windshield. I called them right away and reported the issue. They didn't call me back. My husband then took the car in and they refused to acknowledge or do anything about the issue. Wouldn't even let us talk with the manager. Not to be trusted

  Diane Vetrano
6 years ago
Always an Excellent Experience at this dealership, this is my 2nd car I have bought at this dealership. The owner Jim is amazing very caring and always willing to make his customers happy. The salesman John was terrific and very Knowledgeable with Subaru's and Andrew is very helpful and Knowledgeable with VW and most helpful with anything you need. Rosemarie in Service is the BEST! I totally recommend this Dealership and Service Department for your next purchase. They are honest, knowledgeable but mostly treats you like family. Great, Great, Great Dealership!

  Mu hons
7 years ago
Brought my Subaru in for a recall repairs. My car was in their possession for 24 hours and there's a crack on my windshield which they denied accountability. The serviced manager told me it was noted upon arrival that there was an existing crack, refused to take responsibility. Told me to check and see if my insurance will cover the repair.I'm always looking to supporting local businesses but NEVER coming here again! If you choose to bring your vehicle, make sure you inspect your vehicle with them and have them sign off before handing over your key.

  Chris Harris
6 months ago
Friendly, efficient, and welcoming every time I bring my suburu for service.

  Fred Korz
2 years ago
Warranty work this time. Got to meet one of the new mechanics - a bright, articulate, personable guy. While he worked, I pulled out my work laptop and was productive. At the wrap up we discussed in some detail what was done today, what will be coming in the spring based on miles and months, and an eventual exhaust repair on the distant horizon.Several years later (March 2022) update ... In these pandemic years no waiting on site while work is done, but they have been keeping my car running despite its advanced age making parts harder to get. They worked through my list of "it doesn't sound right" or "feel right", addressing each, and after the repairs things now sound and feel as they should. One of these years I hope to find an apt replacement vehicle for this little, nimble workhorse of a wagon, and if it is a VW or Subaru, I know these folks can keep it in great shape.

  Shahidah Ansari
10 years ago
Very very BAD customer service, they do not do perfect work like one expects from a dealer. They assured me that they checked all they could in my car and that nothing else was wrong, however the light for the airbag was still on how am I suppose to feel safe leaving the dealership like this? What else could be wrong? Somehow the only things that need fixing while my car is still under warranty are the things that I have to pay for. I asked a simple question and was turned away by 3 workers who didn't care to help. Sorry for the nice people who work there as well, but my last few experienced have been extremely frustrating.

  Joe G
11 months ago
The salesperson that we dealt with, Jimmy was extremely professional and very through, sales manager Brian was also very professional and very helpful in the entire process.

  HarryQQQ
3 years ago
WORSE SERVICE DEPARTMENT!DO NOT BRING YOUR CAR HERE!It has been over a week and I have not been able to drive my 5 month old VW Atlas Cross Sport Lease.There is a defect on my car door sensor, It took them 5 days to let me know the part is backordered and they refused to get me a loaner. I am unable to get my car back because it is unsafe to drive. I am paying for a lease and I am not able to drive my car or at least get a loaner car. I am extremely disappointed with Prestige Imports VW service department as well as VW customer service. DO NOT BRING YOUR CAR TO Prestige Imports VW service department and DO NOT LEASE/PURCHASE a VW if you are looking for good customer service.

  Richard French
9 years ago
We've bought three Subarus here and have had all of their service done here for the last 15 years or so, and have always been very pleased with both sales and service. Reading the other reviews, it sounds like most of the people who had problems had VW's. Their issue may be with the car, not the dealer. I have recommended this dealer to others without reservation.

  Gene O'Donovan
10 years ago
I had the best experience ever purchasing my 2014 Suburu Forester. Even though I wasn't available during hours when the dealership was open due to a crazy work schedule, Brian Drexel took me through the process incredibly well. He met me on a Sunday morning for a test drive and they came in early in the morning to give me my car. He searched for the exact car I wanted and gave me a fair price. He has followed up since then, checking to make sure all was well, which it is.When have you ever had that kind of service?It was a wonderful experience. I cannot say enough good things about Brian and Prestige.

  Dyana Molinaro
10 years ago
I had a pleasant experience at Prestige Imports. This is a great spot if you're looking for a car. The sales consultants were not only knowledgeable and informative, but they listened to what my needs were and helped lead me to the right choice. I felt absolutely no pressure; they made it easy and virtually stress-free. Recommend!

  Joe Shomo
5 years ago
Had an appointment for 9 o clock brought my car in , they told me they would take a look , sat in the waiting room for 1 hour , after The hour I got up and asked for an update and they told me my car won t even be looked at til after lunch . What s the point of an appointment ? Highly unorganized and extremely arrogant. Bring your car somewhere else your better off.

  Kimberly Kahan
8 years ago
I went here to get a 2016 Subaru Crosstrek. These guys were amazing. They were able to answer all my questions and made buying my car a great experience. At no point did I feel pressured to add items to my purchase. I would absolutely tell anyone I know to get their car here.

  PAULJETS75
9 months ago
It would be better if you were able to schedule an appointment online, like other VW dealers on the area.

  Jessica Thomas
6 years ago
Went to this dealership to try and return lease and buy new vehicle. The sales associate I spoke with was extremely rude. Manager never returned phone calls to try and set up appointment. THIS DEALER WILL NOT ALLOW YOU TO TURN IN LEASE. I'm always looking to supporting local businesses but unfortunately will never walk back into this business or recommend their services. I have owned VW my entire life and have NEVER had this type of experience previously with any dealership. This dealership gives VW a BAD NAME.

  Bob M
7 years ago
They don't seem to want service business. Lots of "No" "No" on the phone, was well as "If" and really don't seem interested in providing timely appointments. And just generally not friendly. Too bad. Some companies build their business on providing great service -- gets people in the door, builds trust. That was my first and last call to them.

  Taylor Ritz
7 years ago
As a 23 year old girl who knows nothing about cars and suddenly found myself in need of a new car after my last one broke down, I was pretty stressed about dealing with car salesmen. Brian and Anthony were so incredibly helpful, walking me through the process and never making me feel pressured into anything. I would definitely recommend buying a car here.

  Maria Fitzgerald
4 years ago
This is THE BEST dealership, a far cry from the nonsense that other dealerships put you through. They are the most professional, customer-service oriented, straightforward and responsive operation, while working with customers in the most cordial fashion. See Andrew for sales or leases!