Sears Appliance Repair
4.3 (6)
60 Smithfield Blvd, Plattsburgh, NY 12901
(518) 412-4999
searshomeservices.com
Claimed
Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
David Neely
2 months ago
The technician changed the part to our oven to fix the fan. After the part was removed, replaced, and the power applied the display didn t show anything. There was no troubleshooting, just consulting on the phone and said we could schedule another appointment when some unspecified part comes in. He took a mostly functioning oven and broke it completely with little effort to make sure he didn t make any mistakes. I guess we will go without an oven for an unknown amount of time. On top of this the technician was sick.
james brigham
2 months ago
The Tech where great. Informative, timely on communication, prompt etc.. where the issue is, is clearly ineffective management of resources, and time to go back to scheduling 101. The issue was reported a week + prior to Thanksgiving. The service tech came out (3) three times, ultimately the repair was completed the first week of February. Is it the end of the world that I could not microwave my popcorn, of course not, but nearly 3 months to fix a microwave? Time to not necessary hire more techs, but maybe there is too much brass which do not monitor workorders which could reallocated to actual boots on the ground, wires & plyers type of shift. If they don't know the work, why are they managing those which do? Typical cooperate structuring. The working fellas on the road daily, were great, the management absurd
Lloyd Walfield
a month ago
Roger is an excellent technician and knows his work