European Autohaus Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Austin Burgess
4 days ago
I needed a clutch, I needed driveshaft work I needed many heat shields put back up, I needed radiator work done, I needed a coolant flush and an intake manifold on my 2019 golf R. Kent was honest with me, pricing was good, and it got done in a timely manor. I get nervous when brining my car places because it is a higher end vehicle, but when I drop it at European I am very comfortable doing so. Long story short if you have a European car go to Kent, he will take care of you and the job will be done right, after the service I ve received here I won t go anywhere else, 10/10 customer service, 10/10 communication, 10/10 work quality, I am very happy with the way I was treated here.

  Terry Chabot
3 years ago
I am so disgusted with my experience at European Autohaus I have included photographic evidence proving the outlandish, manipulative, cheating tactics of owner/operator Kent Becker. On 07/01/2020 I brought my 2011 BMW X5 50I to European Autohaus for a diagnostic related to a constant misfire on one cylinder, lets keep in mind this vehicle retails for $75 to $100 thousand dollars when new. Kent instructed a tech, or performed himself, a hobbyist mechanic procedure to determine which cylinder is misfiring (swapping spark plugs and coil packs to other cylinders to see if the misfire moves from one cylinder to another) Additionally Kent/tech tested one spark plug for spark. Lastly Kent or tech compression tested one cylinder. His report conclusively stated that my vehicle has a valve related issue, may it be Carbon/Sludge buildup or actual physical damage to the valves. Any further diagnosis would require engine REMOVAL. He quoted a MINIMUM of $5,000.00. The cost of this current invoice is $933.72 (see photos) After conversing with Kent his suggestion is to list my vehicle for sale at the price of $1,000.00 and if I got $600 to take it and RUN, RUN FAST!! (One headlight used is selling for $750.00 on eBay) I trusted Kent and paid the invoice. Almost forgot, now my vehicle is misfiring violently on 3 to 4 different cylinders and is barley drivable. Weary of this report, I had a second shop diagnose my vehicle. This is where the fun starts. 3 hours after dropping my vehicle off, I received a call from second shop. All spark plugs and coil packs had to be replaced for any further diagnosis, however the tech stated it is extremely unlikely that I will still have a misfire. I can pick up car as is for $99.00 or have the repair performed for a total of $811.00 I told the tech to go ahead with the repair. 3 days later I received a call from second shop. I am all set! no more misfire no more engine lights, the car is running fantastic. As promised the invoice is $811.00 plus tax. I immediately picked up my now inspected X5 and drove to Manhattan the same day, flawless NO issues of any kind. My son took it to New Hampshire 2 days later, trailer in tow, 450 miles round trip absolutely perfect. I could go on and on. I could express more detail regarding Kents behavior that would make your stomach curl. In 2019 I brought my X5 to Kent for a coolant leak he admittedly was unable to fix, but still charged me in excess of $1800.00 I suggest viewing submitted photos for this review. Kent manipulated, cheated, lied, and conned me just for a few thousand dollars, DO NOT become his next mark. Want to talk to me about this? [email protected] Kent, may god have mercy for your develish ways, I pray for you.

  Thad Van Ness
7 months ago
I brought my car there for some idle issues. Kent the owner diagnosed the issue promptly and had my car running like new in no time. When he gave me the invoice, I was surprised at how reasonable the repair was..... HIGHY RECOMEND!!

  Margo Beyer
a year ago
I have the very good fortune (as the result of extensive research) to have "found" European Autohaus. Kent, the owner, is extremely honest and fair when it comes to any repair recommendations & required preventative maintenance, with regards to my Mini Cooper. My areas of expertise do not pertain to automobiles. I need to be able to rely on knowledgeable people ~ whom I trust; which I can comfortably do so, at EAh. The feeling I get when I leave the shop is utter satisfaction; knowing that the 'job' has been well done and that my safety is taken care of. I never worry that my car will breakdown or that it won't start. That feeling has tremendous valueThank you Kent for providing such a fantastic service to the community

  Chris Moquin
a year ago
Always had a good experience with European auto. Great people, honest work, price is a little steep for some, but the work is always done well from my past experience which is what matters most. Kent is a good guy to work with and all of his co workers are skilled and know what they are doing. Very rare to find in upstate NY

  Kat
3 years ago
Worth the investment! I purchased my first used Audi at another dealership in 2012 with an oral (not written) guarantee for one year. After four years bringing it to other mechanics in the Plattsburgh area, it still continuously had the same issues. Every other mechanic seemed very confident in what they did, but problems would only disappear for a short period of time only to return. I wasted a LOT of money trying to save money. Finally, I brought the car to the Autohaus in 2016 after being told by another mechanic that it had "jumped time" and to get rid of the car. Bottom line: European Autohaus fixed the car after four years where other so-called "experts" had failed. In addition, they identified some issues (one serious and dangerous) that had been created by other mechanics in their attempt to "fix" the car. I still drive the Audi and also purchased a BMW through the Autohaus . I now own two beautiful German cars that run well and are repaired properly. I will never bring my cars anywhere else again. If you buy a rocket ship, expect to pay for maintaining it. These are sophisticated machines and require expert TLC to maintain. The payoff is that you have a safe luxury car that will last many years while the Hyundais and Kias are in the scrap yard.p.s. - the negative reviews seem to generally be people that are starstruck and buy a good looking used car with issues that they cannot afford to fix. I bet the $50.00 repair job will turn out to be a waste of money in a short period of time.

  Tami Trembley
4 years ago
Recently had my newly purchased 2001 BMW in to get checked out. I wanted to make sure it was in great shape for the upcoming summer months. Kent and the team went through it and let me know what needed to be done. I had the suggested work completed and I have got to say...it is like driving a new car now! I am very pleased.

  Tommy Cook
9 years ago
My experience with European Autohaus Inc was memorable and stress free knowing that you were actually being taking care of and thought of as a person and not a number. The owners and workers will always make time for you as in explaining to you the work needed to be performed.. They are honest and trustworthy, with that being said, you can leave and knowing your vehicle has been fixed the right way! I will refer all my friends to this company who makes you feel like family ! I moved here about 3 years ago and have been using European ever since. The customer service is unbelievable... being car less and no way to get home or back to work... They took the time to bring me to my destination. I can only express this company's workmanship in one word.."AWESOME"

  Ricky W
7 years ago
Been taking my BMW to Albany for service. Not anymore. Had issues with my vehicle and didn't feel like making 6 hr round trip to Albany. Went to European Autohaus. They were extremely knowledgeable, professional and honest in their assessment of my vehicle. After a few hours wait was happily on my way. My vehicle has a new home for all services. Thank you!!

  pertristis
7 years ago
Surely there have to be better, more honest, more customer-friendly auto repairs shops in the area.On Monday morning, I called to get an estimate to replace a window regulator in my car. The employee found the price of the part. Then, the employee explicitly said it would take two hours of work. He quoted me a price of $270. I accepted that quote, then he ordered the part. Originally, he was going to have me come in on Tuesday. But he asked me where I lived. Because I was staying 45 minutes away, he decided to have me come in on Wednesday, so that I wouldn't have to drive an hour-and-a-half if UPS was slow on Tuesday.Fast forward to Wednesday. I spend the 45 minutes driving to the shop. I walk in, explain who I was. I dealt with the same employee I spoke with on the phone. He says that he made a mistake: Even though he explicitly said it would take two hours to do the job (his words today, not mine), and even though he knew that labor was $100 and change an hour, he "accidentally" misquoted the price by $100. So instead of the $270 quote I received on Monday, I was now looking at $370.Here's the kicker: He tells me that he realized his mistake as soon as we got off the call. He further says he THOUGHT about calling me right away to correct his mistake, but just figured he'd tell me once I got in.Now, remember how he didn't want me to have to drive up to Plattsburgh on Tuesday when there was a chance the part wouldn't be in. Of course, if the part wasn't in, he wouldn't make any money off me. But when there was a pricing error that ran in his favor, he was perfectly fine having me drive one-and-a-half hours. There's a pretty strong implication here: He thought he had me trapped with a quack quote.He didn't. I walked away. You should too. Go somewhere else.

  Paige
3 years ago
I brought my car in to European autohaus and stated that my 2009 Audi was using oil and had a low boost code. It also had a broken coil spring. They diagnosed my car and told me that the PCV system needed to be replaced. I agreed to have them replace it and both front coil springs for a little over $2000. Less than two days after picking up the car it was once again low on oil and the engine light had come back on. When I brought it back they told me that sometimes the get bad parts and would need to replace the PCV system again but that it wouldn t cost me anything. They kept the car for a couple more days, and when I went to pick it up they told me that it was going to cost a minimum of 3000 dollars to repair my car. They told me that it needed valve seals and although the seals were cheap it was a lot of labor. I ended up selling the car to someone very cheap with them understanding what I was told by European autohaus. After a few days the person I had sold it to had the Audi repaired for around 50 dollars. He had found that the boost controller was missing. The clamps had been slid down the lines so it did not fall off . He drove the car around for three weeks with no issues. I feel that I was being taken advantage of being a young girl with my grandmother. The PCV system may have been bad but I was given an outrageous estimate for a simple issue that they should have been able to diagnose in minutes. A low boost code and they never noticed a missing boost controller.

  Peter Villa
6 years ago
Thomas and his crew at European Autohaus have worked on our Volvos for over 5 years. They are always honest and professional and I trust their recommendations and advice. We Just brought our 2005 Volvo XC90 in for an inspection and issues with the check engine light. They diagnosed the problem quickly and we were inspected and in and out at a fair price. I recommend you give them a try for yourself. A+

  Fred Garvin
8 years ago
The European Autohaus is one of the only places in town that can work on my European car. I'm not sure if that's the reason that they take advantage of me or not, but I'm basically trapped sometimes, depending on what's wrong with my car. I always make an appointment to bring my car in, but I never get it back on that day. Every time I take it in, it's always, "well, we were a little backed up today." "Well, why did you tell me to bring in my car today?" It always takes 2 or 3 days to get my car back.Another problem, and I've heard this from others so I guess I'm not alone, is that no matter what I'm in for, I can't get out of there for under $500-700. They always manage to find "something else", and it usually runs around $500-700, if I'm lucky. It's partly my fault because I don't know enough about my car to dispute it. I was spoiled because my grandfather was a mechanic, and I never had to deal with this stuff before. I'm looking for another place that can work on my car. I probably won't be returning to European Autohaus, unless I have absolutely no other choice. (~sigh~)

  Mark Zschoche
3 years ago
The staff is always friendly and helpful. Always willing to answer my questions. They do great work and get the job done as planned on time (barring any things outside of their control). I would recommend European Autohaus.

  Roger Sorrell
6 years ago
I enjoy the friendly conversation while waiting and always know I'll get the best service in town. Kent & Tom go out of their way to ensure I get convenient and superior customer support. I recommend anyone to stop by for great service, conversation, and a cup of coffee.

  Linda Hilbert
3 years ago
They are awesome!!! Very professional, friendly and dedicated. We r so lucky they r only one hour away as we have some foreign cars that need attenation every now and then. Kent and his team r the best!!!

  Walter Russell
5 years ago
This is a very professional operation. Their knowledge of my vehicle was thorough. Although we have moved for our retirement, I will always recommend the European Auto Haus to anyone seeking repairs in the Plattsburgh. Thank you for your great service.

  Bertrand Cote
5 years ago
Got my 1995 Volks Eurovan towed there on my way back to Quebec from New Paltz, NY. They identified the electrical problem swiftly, replaced the faulty coil and sent me home happy. Great job guys.

  Daryl Cosgro
8 years ago
I have been a client of the European Autohaus Inc. for over ten years. They are professional , honest and reliable. They are also searching for a new car for me.I cannot recommend the company more... Great people......

  Ita Bullard
5 years ago
I am getting service for my new Mercedes 350GLE and all others prior....!AT European AUTOHAUS INC since I moved to PLATTSBURGH 10years ago....I would recommend highly for any one with any foreign or local cars as well.!There is a qualified courteous staff always have help me in any times I needed...!Thank you so much for being here....! In Plattsburgh area...ITA BULLARD

  Darlene Richards
5 years ago
I will recommend European Autohaus to All! Ken, Tom and staff are professionals, very friendly, and know what they are doing. Thanks for getting my car in on short notice. I will be back!

  Marc Recore
2 years ago
The only place that would charge a customer as much as possible for no work being done at all.I guess Ken needed to make up for lost business from covid or just in general.240.00$ for an estimate,NO WORK at all, lol.Fortunately another well known and respected garage in Plattsburgh located by charter spectrum,gave a FREE estimate, and actually did a complete excellent job for a great price.

  Zaven Gunjian
3 years ago
Brought my Audi S4 and my VW Golf R in for major repairs. Great Service! they under-promise and over-deliver!

  Kent Becker
a year ago
OVER 20 YEARS OF BUSINESS AND 15000 INVOICES WE WOULD LIKE TO THANK OUR CUSTOMER FOR THERE BUSINESS. IT SEEMS THE KEY BOARD WARRIORS CAN BE SHAMELESS BUT SORRY THEY FEEL LIKE THAT BUT NOT EVERYONE CAN NOT BE MADE HAPPY, WE TRY ARE BEST TO TREAT EVERYONE THE SAME, WITH INTEGRITY AND TO THE BEST OF OUR ABILITY. THANKS AGAIN FEEL FREE TO STOP IN.

  Kathleen Barrett
3 years ago
Kent Becker and the automechanics at European Autohaus are knowledgeable, resourceful and courteous The team will work hard to solve any problems as quickly and efficiently as possible In my latest experience the team went way above and beyond to get my car back to me I highly recommend this business Kathleen

  Eric von Brockdorff
5 years ago
First big job EAH has done on my 1999 BMW 323i since I was happy to find them last year: Complete cooling service, including replacement of radiator and expansion tank, coolant pump, thermostat, hoses, clamps and radiator cap, and of course coolant, as recommended for BMWs at this age by Mike Miller, tech editor of <Roundel>, the monthly magazine of the BMW Car Club of America . Flawless work by Jeff, one of the techs.

  angela belgard
a year ago
Best garage place ever been too. He was able to fix what was wrong with my 1998 vw bug when no one was able to figure out what was wrong with it.

  Hillary Hungerford
2 years ago
Horrible. Was charged over $1700 on my sons car to have not one part replaced. That was 15 hours of labor and car still not fixed. Would not call us back or give any information. Never go.

  SkoppShadowsWalking
8 years ago
Outstanding, just outstanding service! Convenient, reliable, helpful -- all the reasons that I have gone here, and continue to go here as long as I am able to drive my Miata MX-5!

  antoni zaborek
5 years ago
I do not recommend this place!!! I always received poor service and been overcharged. My Mercedes ML 500 has never been repaired completely. They are a waste of time and money.