DELLA Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Veronica Anderson
5 months ago
After weeks of searching different dealerships and having a bad experience with Romeo Toyota in Glens Falls, I was so lucky to have come across two great team members at Della! Zack in Sales and Mitch in Financing made my experience in buying my first ever brand new car extremely easy and pleasant! Almost a week later and I am very happy with the purchase of my Corolla SE, it's the perfect fit for me and they made it well within my budget, I couldn't say no! A HUGE thank you to both gentleman, it was such a pleasure working with you I can't tell you how much I appreciate the way you work with people, it will get you everywhere in life! Because of you two, I will be a life long customer here!

  Jessica Lucas
a month ago
I just leased my 2nd vehicle from Della Toyota.. Jerad helped me get into my dream 4Runner. Upgraded from the RAV4 and I couldn t be happier. I told him what I wanted and he made it happen. He was able to work with me over the phone for most of the process which was easier for me. Mitch was a big help also. Super happy with the extras I got on this lease. I look forward to buying this vehicle when my lease is up. Thanks again guys!!

  Susan Carroll
a week ago
I can not say enough good things about my latest experience with Della Toyota. Jared, one of the sales rep, John, who deals with the financial aspects of the loan and Gary, the manager went above and beyond to accommodate my needs. Yes, selling cars is ultimately about making a buck but when combined with genuinely caring about the customer, which is exactly what they all made me feel, then it's a company you know you can trust. I strongly recommend working with Della Toyota. I know I will!!

  Jeffrey C
a month ago
Terrific buying experience at Della Toyota. We found a barely used Tacoma TRD Sport with an access cab at this dealership. Worth going the extra mile from Central Vermont to work with Heather on the purchase, including the trade in of our 2008 TRD Off Road. No high pressure tactics. Heather is the best! And a note of appreciation to the detailer.

  Gregory Barth
2 weeks ago
I have bought 2 Vehicles from them in the past 11 years as well as multiple trips for maintenance. As well as a Honda from their other dealership. All great experiences. I went in almost 2 weeks ago to get an oil change and inspection For a vehicle I bought elsewhere. Great introduction and quick properly done maintenance. I presented a 35$ off coupon to the service person before maintenance was done. They forgot to remove it from the bill. I didn't realize it till I got home. Honest mistake on both our parts, No big deal. I call back same day and they say they would need to speak to their manager and would call me back. Didn't get a call back that day or any day since. that was 11 days ago. I've called 3 more times to leave a message with the service person and their manager over a 7 day span and got no return calls. was just hoping to get a credit or my money back. Apparently not going to happen! very disappointing. Will not be going back.

  Kimberley Giddings
a month ago
I just wanted to say thank you for the Della Toyota team, for being friendly and getting me in my new are within a few days. I've bought a few cars from Heather before and she is always a delight to work with. I told her what I was looking for and walked out with everything I wanted. Mitch is also wonderful at what he does. He doesn't try to push you into buying extra. Down to the point and done within 15 minutes. Once again, thank you.

  gaylord garrant
3 days ago
Went for a scheduled oil change appointment. Just bought truck 6 months ago. Oil change was complimentary. Ended paying 45$ because they couldnt put the lug nuts back on after rotating the tires. Truck sat finished in the parking lot for 30 minutes whilst they did the billing . On a complimentary oil change. Waited for 2 hours for this. Not happy with the time or being charged for any parts after just buying this . Only put 2500 miles on it btw. Will do my own oil change or take it to a private garage from now on. Will not use Della services from now on. Complimentary or not. Not worth it to me

  Joshua Proulx
2 months ago
Heather was outstanding to work with for my recent purchase. After I told her that I was a couple hours away and wanted to make a deal before making the trek, she did everything possible to make the process easy. Very friendly and quick responses and we had a deal agreed to mostly through emails and txts within a couple hours. When I arrived at the dealership, everything was ready to go, so there was no wasted time on pickup. John was also very easy to deal with, quick and to the point with finalizing the money part. After a very thorough review of all the features of my new tundra, I was extremely happy and on my way. Thank you!

  carley premo
2 weeks ago
I purchased my first car from them. Victor was so helpful and patient during the whole process! Thankful for the amazing crew at Della Toyota for all their help getting me into my new car!

  Frans Rijnbout
3 months ago
In general I am suspicious of Car Dealerships. I am nervous and expect to be lied to and made to feel like a sucker, certainly with me being a rather senior senior. I was relieved, then, to meet Zachary Miller, Sales Associate at DELLA Toyota in Plattsburgh, NY. Right from the start I knew I was dealing with somebody who would ASSIST me; not just sell (or con) me. Although maybe arbitrary, Zach did not "look" like a car salesman (although I would not be able to describe how such person looks like) My goal was to sell my present car and buy a used Toyota. With Zach's help, I was able to hold on the minimum price I demanded for my Hyundai. He made me feel comfortable throughout and was patient explaining technical details of the vehicle. Important, because I know NOTHING about cars, other than that they (normally) have 4 wheels. What with my used Toyota hardly used, I felt more than satisfied with my buy. Zach is going to explain more about the Media stuff in the car next week, which shows that his care does not stop after I have handed over a check. All with all, a great experience. I am sure that there are other good sales persons at DELLA, but you know what, if you have any depredations about buying a car, go to that dealer and ask for Zachary Miller. Tell him I said hi.

  Sara St. Gelais
5 months ago
I had searched near and far at 3 other dealerships before landing at Della. The members of the team there that I worked with were excellent at hearing my requests, listening to my needs, and working with me to get a deal that I was comfortable. I never felt they were pushy at all and that is a huge plus when buying a car.Zack was very helpful and took time to make me feel top priority, even when he was busy with other customers at the same time. Jon and Gary both were understanding and helpful as well to make this process smooth and enjoyable for me. I live an hour and a half away from the dealership, but would definitely return there to work with them in the future still. I highly recommend checking Della Toyota out if you are in the market for a new car.

  Christine Myers
a week ago
This was a first time with Della Toyota and we had a GREAT experience. The dealership was super busy the few days we were there, but the whole Della Toyota team, Jarod, Mitch, Gary, and Victor worked fast and effectively to get us in and out of test drives, work out finances, and then all the other details once the deal was done. We love the Rav4Prime, the EV/HV runs smooth and performs at a very high standard as you would expect from a Toyota based on their reputation. Very spacious for a smaller SUV and we came from a mini-van for 20+ years. Absolutely no regrets making the switch and transferring over to a Toyota based on everything so far. Highly recommend this dealership and vehicle if considering a sporty looking, zippy SUV, with nice interior and exterior features, and we get to save some money on future costs. Was a win/win experience for us all.

  Tom Bushnell
a month ago
Just bought a new Tacoma from Della Toyota in Plattsburgh, they had the exact model that I was looking for, making the two hour drive well worth it! Heather was a terrific saleswoman, she was genuine and easy to work with. John in Finance was top notch as well. Great buying experience all around from Della!

  A Gibson
2 weeks ago
Heather was great. I really appreciated the APR that they facilitated for me. They made the process of buying a vehicle easy and fast. I never had such a great experience buying a vehicle. Heather even gave me instructions on all the aspects of the car. I had a really great experience.

  Allison Beyor
a month ago
We leased my husbands 2024 Tacoma yesterday and worked with Victor for the process and it was the most seamless transaction that we have had with getting into a new vehicle! He did a lot of the prep work with me prior to picking up the vehicle which made it super easy when we were there. He answered all of our questions and made us a heck of a deal. Very pleased with our experience and would definitely go back!

  Linda Horizny
a month ago
I was totally undecided as to which vehicle I wanted. Went to Della to test drive a Sienna. Then decided a RAV4 was a better fit. I returned to Della only because Alex in sales was so easy going and low pressure. Ended up purchasing as Gary the sales manager was equally easy to work with. Between the two of them the made me feel 1000% satisfied. I highly recommend Della Toyota in Plattsburgh.

  Kathy Rush
2 months ago
Our sales person Heather Garrow went above and beyond for us! She answered all our questions cheerfully and no matter how many phone calls we made (we live close to 2 hours away) she always had the same great upbeat attitude! We feel like we have made a friend for life. What a wonderful asset she is to the Della Toyota family! Thanks again Heather.

  mike duprey
6 months ago
Buying experience was great for my 2023 Tacoma. Shout out to the sales team. 4 days after purchase I notice a lot of rail dust on the front of my vehicle. I brought it in for a look while scheduling my undercoating. Detailer came out and tried to clean it up quickly in the parking lot. The job was going to take more time than that, so they agreed to look at it again while the truck was getting the undercoating. I pick my truck back up, the rail dust is showing even worse and they left the remnants of their buffing/wax compound. Toyota should never sell a vehicle to someone brand new in this state. Who ever worked on the rail dust should take more pride in their job. I will bring it somewhere else to resolve this.Update: never was contacted to correct this. Nice follow through

  Eunchul Paek
6 months ago
One of the greatest car buying experience I had from this dealership. Heather was very kind and helpful as well as the finance manager. I drove 4 hours to this dealership but it was worth it and will buy from this dealer again in the future!!

  Drew Peterson
a month ago
Drove 2 hours to look at a Subaru. When we got there they informed us it was in the shop and proceeded to try to get me to look at a Ford (I'm at a Toyota dealership, I DEFINITELY don't want a ford...) Peoples time are valuable to them. I took off work to go look at this car for my girlfriend. Don't go here if you don't want your time wasted.

  Colin McGivney
2 months ago
Victor was my sales rep and he was great warming up the vehicle I wanted to try and making sure it was warmed for my wife and I and explaining all the different buttons and functions with patience and answering all our questions. Later when we picked our car up Victor was off and we worked with Jerrod who had the patience of a saint getting my phone paired as the primary after my wife mistakenly signed on first. It made things much more challenging to get corrected but Jerrod kept at it with a wonderful persistence and a sense of humor. For some reason my phone wouldn t come up with a keyboard to enter names or codes so he ingeniously printed out the answers and used scan text and made it work. Fantastic job. The only reason this isn t a five star review is Toyota Finance is terrible with their interest rates even when you have a 800 credit score. Mitch the finance guy was easy to work with and well prepared but he has to give you what Toyota is offering so I will refinance at the earliest opportunity.

  Kimberly Winch
7 months ago
I want to thank Jon and Mitch for the assistance on buying our Toyota Camry,we love it !! Made a buying experience very enjoyable and smooth .Thank you!Want to thank Jon and Jarod for the purchase on my Rav 4 ,it was a great buying experience.Thank you Again on our second vehicle from Della

  Heather Ryan
2 months ago
Heather was great to work with! She made the process super easy and was very thorough in explaining everything to us. We are so happy we chose Della Toyota for our family's next car!

  Julie Monty
2 months ago
Heather at DELLA Toyota is Plattsburgh was amazing. Superb customer service, very friendly and she made me feel special. A big thank you to John as well.All the staff I interacted with were top notch. You guys ALL rock!!!

  Samantha Doolittle
5 months ago
In love with my Rav4. What a wonderful experience & the most patient people ever. Huge thank you to Alex & Mitch. My finance & I had to bring our 15 month old daughter with us during the process & they never once made us feel like it was an issue. Alex let her play with one of the cars on his desk, & Mitch was so calm about her trying to rearrange his office. Most genuine people. I will definitely be going back for further car purchases. We tried Bailey Ford a few months ago after our family car died on us. & there was nothing they could do for us. Della definitely made it so easy & work with us to be able to drive away with it!!! Thank you again so much Alex & Mitch.

  Christian Germany
4 weeks ago
Haden Bouyea was my sales rep and he made things nice and simple for me. I needed a new car so I did some research and eventually found myself purchasing a 2023 Camry from this dealership. Haden explained every part of the deal to me in very simple terms, helped me get the info I needed for financing and was overall a very pleasant person to talk with. Overall, I had a really good experience at Della Toyota, they made things very easy and simple for me which is important. I highly recommend if you're looking for a new car in the North Country. Thanks Haden!

  Keith Poissant
3 months ago
Big thanks to Heather G and Jon P for making the experience a great one! I was up visiting from DC for the holidays and they made it work in time for me to head home today, as well as handling all the out of state registration stuff, saving me from having to go to the DMV! They answered all my questions and flip flopping without a problem. Super happy with the whole process!

  Barbara Martin
2 weeks ago
I had a very satisfying experience with the purchase of my Rav4Hybrid last Friday It was my good fortune to have the model and color available on the lot!! They are very much in demand and I am a lucky owner Thank you, Della crew!

  Meghan Corbett
5 months ago
I can't say enough great things about this dealership. Heather was amazing! Got back to me fast and answered all my questions. I am in love with my new vehicle and it is all thanks to Heather who made it happen! Everyone was really helpful when I was there and made us feel welcome. Heather followed up with me on Monday after purchasing the vehicle Saturday to check in and see how everything was going. Great customer service! I am a Toyota customer now for life!

  Shannon Moore
3 months ago
Went in with my price range and what I wanted out of a vehicle and Heather Garrow went above and beyond to make it happen. I was coming up on an end of a lease and we went over all the options. She listens to what you need and does her best to make it happen. Look forward to working with her on my future purchases. Thank you so much!