Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sam Tones
3 weeks ago
Doesn t answer the phone the shop nor his cell phone. Called daily. Texted. And crickets. Took weeks and the sheriff s office to get involved to try to recover the car. Still having issues that was paid to fix! BEWARE BEFORE YOU TAKE YOUR CAR HERE!! Very disappointed in the lack of service. I won t ever recommend anyone to go here! Total headache!! Next is court action!
Deborah Davis
6 years ago
I can not say enough positives about my experiences with this shop!! I recommend friend and family and everyone has given positive feedback. If you are looking for a place that will identify and fix only the problem, not exaggerate the problem and cost then Brotz is the shop for you! The family owned business is a little distance for me to travel, but it is well worth it!! Eagle street is easy to find--just off 96 in Phelps. They have a comfortable waiting area with a tv and lots of magazines. I am sure you will be happy that you found them!
Jeffery Ball
5 years ago
Just called over there to get a New York State Inspection completed. Told me to give him about 10 minutes and head on over and he can fit me into his schedule. PERFECT! Be right there! Sure enough, in and out and a done deal! Even quoted me for some work which seemed pretty fair. Ill price shop too but ill be back im sure. Thank you for your prompt service!
Rebbecca Smith
4 years ago
Have been bringing our vehicles to Brotz Auto for years, pretty much since Doug started. He and his boys, Josh and Dan are the best! Always up front and honest. Thank you for everything you've done for us over the years!!
Adam Zeger
4 years ago
Could not install exhaust manifold without ruining my engine. They tried to make it look good with a screw instead of a bolt. Also sold me a part that was defective and caused complete engine failureIs this the person you want to take your vehicle to? I don t think so. This is what the owner thinks of my review I left them because of the work they failed to do correctly.
Terry Goodwin
4 years ago
Doug Brotz and sons are honest, hardworking and knowledgeable auto technicians. They've gone above and beyond to get the job done right whenever I've brought a vehicle to them. When I ask them to ready my truck for a long trip I leave there with confidence that they've gone over it thoroughly. I give them a 10 for effort & expertise. With Brotz Automotive I've found an auto repair facility I can trust.
Alicia Bastian
6 years ago
Joshua is awesome, honest and provides fantastic customer service! He came to pick me up at work in Irondequoit to make sure I was safe! Thanks Joshua!
Mdw3:16
6 years ago
Great guys. Family owned and operated. Fair prices without any BS!! Need auto repairs or NYSI done, see these guys. Tell them Mark sent you, they'll hook you up!! Lol
Daren W.
3 years ago
He was able to fit me in to the schedule under short notice for an inspection on two SUV. Quick work and friendly as well.
Holly harrington smock
a year ago
Great friendly service. Dropped in to make an appointment and they took care of need on the spot.
Fitzroy Darr
3 years ago
always had great service with the sons but the owner has been terrible! just crazy muttering to himself and cussing customers outService: ElectricalService: Electrical
Tasha Page
7 years ago
Won't go anywhere else. I can call and describe what is going on and Josh always knows what it is. Great and friendly bunch of guys.
Holly Taylor
2 years ago
Best customer service! Always does a great job at a fair price!
Mike Brundage
4 years ago
These guy's take the time to get you in quickly fix things right and have kept my repairs affordable
Lawanda Hilfiger
4 years ago
This is the only place I would take my car. They r reasons price and very respectful and patient w u.
That Amateur Gaming Guy
3 years ago
People are nice enough. They just take a while to get stuff done.
Daniel Amos
5 years ago
I don't go anywhere else to get the service I need on my vehicles
Roland J. Lapage
6 years ago
Super great mechanics!
Sylvia Hughson
4 years ago
Great place and service.
Stephen Verstreate
2 years ago
Fast and good
Kyle Norsen
4 years ago
I visit for inspection
Seeking the Truth
6 years ago
Rude and incompetent