Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hannah
2 months ago
My expectations were absolutely exceeded. I will be recommending and returning! The team had a positive attitude, was attentive, knowledgeable, and honest.

  xtintit
2 months ago
Great service and not a bad experience being there for the first time. Good first impression. I felt like I was at a Nascar pitstop.

  Bryn VH
8 months ago
Every time I need an oil change, this is the place I go to! There is never any wait, and they are always so kind when I pull up. The employees here are always nice, helpful, funny, and friendly. During my latest visit, Rick was knowledgeable and answered all of my questions. The staff s positive attitude is ALWAYS contagious. The service here is some of the best in town! Highly recommend this spot to anyone who needs an oil change!

  Ella Brill
4 months ago
this place is absolutely terrible. They put way too much oil in my vehicle and destroyed my engine. They then refused to pay for it and told me they had to cut off all communication because I threatened to get a lawyer. please don t come here for your oil change !

  James Sparatta
8 months ago
Buyers beware. Issues immediately during the inspection when the service techs tested my batter and did something to render it dead. They had to jump my truck while still in the bay and just sent me on my way after telling me I had a healthy battery . The following day I had to jump my vehicle 4 times.A phone call to corporate and to the painted post, NY location where my service was completed was. I thing but wasted breathe. The only option I was given was to drive 60 miles out of my way to have them investigate my issue. I then followed up with an attempt to contact customer support in writing to only be ignored. It has been over 2 weeks and no response from anyone.I guess they got my money and that is all they care about. My option to take them to small claims court would do nothing but cost me ore money than I would get from them. So here I am having to just deal with the fact that a large corporation can damage my vehicle and I have little to no recourse.

  Ben Runyan
7 months ago
Not bad people but try to sell you everything under the sun. They continuously tell me my battery is bad and they've said that for 5 years. Starts every time. Also don't use the impact wrench to tighten the oil drain plug. It's supposed to be tightened to 25 foot pounds. I do occasionally like to change my own oil, I don't like blowing a vain in my head trying to get it out.

  Westley Sickler
7 months ago
Tom, Patrick, Ed, and Jason are solid. I'm sure I'm missing a few but I've gone many times now and these guys are great. Good employees make the brand. You're lucky to have these guys valvoline.Services: Air & cabin filter replacement, Tires, Electrical, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Electrical, Battery, Oil change

  flyingace177
11 months ago
I went here for an oil change right after they changed hands, the people were nice but that's the only positive. The sales script they had to go by was pushy, their computer recommended maintenance on parts my car didn't even have, the prices were outrageous, and they forgot to put my skid plate back on before I left. Had to go back and wait in line again to have it put back on, as soon as I left I heard a clunking sound, after getting the car home I jacked it up myself only to find out they put the plate on wrong and it was interfering with my tye rods. Don't plan on going back.Service: Oil change

  Elizabeth Carson
a year ago
Wonderful service. They asked a lot of knowledgeable questions and were pleasant to talk to. Good communication from the team to one another, and clear instructions on what to do to make sure my vehicle was taken care of. Decent price for what I paid for. This included an oil change and multiple point inspection on my car. Only complaint is that one of the people called me "he", but it was an honest mistake, I'm sure.

  Tara Shedd
11 months ago
Excellent, expedited service by Rich, Jason, Jason and Tom. Had oil changed, tires rotated and even an "unexpected" car malfunction they assisted with thoroughly. They made sure my vehicle was safe to drive and were so helpful.Services: Tires, Oil changeServices: Tires, Oil change

  max herrington
11 months ago
Absolutely do not go here. They added way too much oil to my car causing the check engine light to go off and the manager Zack is trying to dodge the fact that nothing's been wrong with my car until they over filled it. Over a month and multiple calls and they haven't even offered a refund or a new oil change. Zack says he can't admit it is his fault because he doesn't know the history of my vehicle yet remembers me from religious oul changes l. So basically they screwed my car and are trying to stick me with it.. all as family vacation starts in one week to the day and now our reliable transportation is gone.

  Karen Poole
8 months ago
The staff were incredibly knowledgeable and friendly! Patrick was the main technical support person and was really helpful! They didn t try to up sell parts. Highly recommend!Service: Oil changeService: Oil change

  Ben Morris
2 months ago
An occasional wait but 1000x better than any walmart: quality people and service.

  Chris Pookie
11 months ago
Went in for an oil change, when I asked the price the guy told me $120 for full synthetic. I told him I only paid $80 last time, he called me a liar. Save your money, go to Kaprals, oil change and a state inspection for $95 and change. These guys are a rip off. Used to be a good place before Valvoline bought them out.Service: Oil changeService: Oil change

  Jeff Hawkins
a year ago
The staff was super friendly. They did a good job on the oil change. The problem is I used to go there before it became Valvoline, and the price was a huge jump. Previously I paid about $40 for an oil change, this time since they were new I got a $15 discount, and with the discount my oil changes over $50. Great staff good work, but not worth the price.

  lisa bonfandio
11 months ago
They did a wonderful job changing my oil quick and easy!!!! And they were professional with great attitudes!!! Will definitely be going back to them!!! If you need an oil change this is the place to go!!Service: Oil changeService: Oil change

  Ryan Foley
a year ago
This place is a complete scam!! Beware. Went in for an oil change, full synthetic ($100), gave my coupon - $15 off a $40 purchase and my bill still came out to $107. Furthermore, the tech tried to change my air filter (without my consent) and charge me $24.99. Then they told me my wipers needed changing even though I changed them out two weeks prior. Quik Lube was a decent place to go and customer service was great. Now that it s changed over to Valvoline, I will never go back. Please take my advice and go elsewhere.Service: Oil change

  Barry Hall
2 months ago
These guys are the best! What a great...thorough experience...felt like i was at a pit stop at Watkins Glen....ty for all your hard work!

  Roger Watkins (Ramjett)
a year ago
I'm still not sure about this service. I have gone to oilxpress for years, have taken 5 different vehicles there and always thought I was getting great service, no pressure, just honest interest in my vehicle's needs.Today was the first visit since valvoline took possession. The people were very friendly, attentive and helpful, however everything was an upsell. The service that I normally received included vacuuming the car, and washing exterior windows at one point. This time it was just an oil change and filter but the cost was more than before and infact if I had gone with their recommendations it would have been over twice as much for the same service I used to get but did not include the vacuuming or windows.I have 3 cars now and would normally take all of them there for service. I'll have to look at this before I take another one there and determine it the change in ownership was good for me.

  Donnie Wickham
a year ago
With the recent ownership change to Valvoline, and the coupon they sent in the mail, I figured I would finally check out this establishment for an oil change. The attendant was very polite in informing me that it costs $100, to which I said no thanks and left. I will stick with my current mechanic; their oil change price has gone up significantly over the last 3 years, but at least they give me a free tire rotation with it every time.

  Hui Su
a year ago
Under new management doesn't necessarily mean better service at all. My previous concept or experience for oil change was totally overhauled when I visited Valvoline today for the first time. First I was asked to drive my car into the service station, then sit in the driver seat, and follow instructions how to reset the meter, test different functions of the car etc. For a second I thought I was on a job training to become a car technician instead of getting an oil change! While I was trying my best to follow the instructions, the staff members kept on shouting in the garage, like a military squad, apparently the way they communicate! I think my stress level went roof high and I decided this would the first and the last time I used their service. Sorry, such a " hands-on " oil change service is not my cup of tea.Service: Oil change

  Ryan Bice
9 months ago
Efficient, friendly service.Rick and Ryan were great.

  Cindy Mullaney
a year ago
Nice crew working there! Fast and never left my car. Explain everything to you. Offer all their services to you. Reasonable prices. Very clean.

  The Wife
a year ago
Prices have gone way up since this became Valvoline and they no longer do inspections even though it says they do. Plus the phone number for the business does not work. Fast service but you gotta spend half your grocery money just to afford it.

  Mother Robot
a year ago
This was my first and last time going. I used to go to this shop all the time before it became valvoline. Prices have more than doubled for just an oil change. The employees made me extremely uncomfortable and barked orders at me and each other like we were in some kind of boot camp. They tired to pressure me into multiple other services that I knew I didn't need. I will never come here again and I will tell everyone I know to take their business elsewhere too.Service: Oil change

  Tory Johnson
a year ago
Zack and his team were very helpful in checking out our vehicle suggesting what needed to be repaired and what could wait. Excellent customer service from the entire staff

  Avalon Fieno
9 months ago
It is super convenient to sit in your car while receiving fast, transparent service! Employees are always friendly and answer any questions.

  Susan Koester
6 months ago
Knowledgeable techs, fast efficient service. I'd definitely come back if I lived in the area.

  Ona Sutton
a year ago
I went in for a full synthetic oil change and the assistant manager input my car into the system incorrectly and argued over my own vehicle. I drive a fwd jeep renegade and she argued that all Jeeps are awd honey and patted me on the arm. They overcharged me for the oil change (claimed they only had one type of synthetic and I was too irritated to argue) and then tried to talking me into almost $1,000 in fluid changes, tire rotation, and cabin air filter switch. The only reason I went in was because I don t currently have access to the tools to do an oil change myself, will absolutely never return and advise all females to steer clear because they will try to scam you.

  james briggs
5 months ago
Good people. Very professional service fast & efficient