Chilson-Wilcox Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gloria Lymber
2 months ago
What a great experience!!! Everyone was so professional. Congratulations to Dalton on his first sale! We purchased a 2022 Dodge Ram 3500 and Dalton helped us set up all the electronics...Sean Nash is an amazing Business Manager, we all came together on a deal that worked for all evolved! Thank you Chilson Wilcox we Love our New Truck

  Zach Shouey
a month ago
Definitely a 10/10. Just got a 2022 Kia Soul from them and I really love the car. The service was amazing! And it was a pretty quick process. I would totally go through this dealership again.

  Ross Holman
4 months ago
I usually hate car shopping. The team at Chilson-Wilcox made my car buying experience easy and painless. The finance manager, Sean, was exceptionally knowledgeable and helped me get into a vehicle that I was happy with and could afford. He worked with me through the whole car buying process and made me feel informed and reassured. He was patient and answered all of my questions clearly. I love my new Renegade. I cannot thank him enough! I also wanted to thank Micky at Chilson-Wilcox for his assistance in working on my vehicle. I couldn t be more satisfied or happier to recommend doing business with them. 10/10

  Cute Tootsie
3 months ago
I purchased a vehicle that I had been in search of for about 8 months from this place. After looking it over, I headed to the bank. When I returned to the dealership with the bank check. I noticed they had drilled 2 very uneven holes in the front bumper for their license plate frame. (No where near the pre drilled holes) they didn t even bother trying to make it right by me. They told me I could purchase a new bumper .. After I expressed my disappointment with the bumper, I sat in an office with a guy who was very pushy and adamant that I needed a warranty. Which I told him no about 15 times. He seemed very annoyed that I would tell him no, after spending x amount on a vehicle that they drilled into. I probably wouldn t make another vehicle purchase here.

  Jeff Stevenson
2 years ago
My experience was great all around ! I ordered a Challenger RT with help from Scott on options and price , ect . Scott stayed in contact with me on scheduling and delivery. ( came in sooner than we anticipated ) Jim helped me through all the financing and warranty info very efficiently. And then the one and only Ron took over on Manuals , controls , navigation system, u connect . Made sure everything was good before driving away ! Everyone there has great personalities , easy going and very helpful !I would not hesitate in the least to return. Plan to keep my car serviced with them also . Looking forward to returning! The old school feeling of dealing with a smaller dealership!

  jerry jackson
4 months ago
I purchased a 2023 Jeep Renegade from Sean Nash whom is the finance manager. I got a great end of year deal off 10% off MSRP, got the Jeep Wave program which takes care of my maintenance for a couple of years and they even delivered the car to me and handled my Volkswagen lease turn in process. Very friendly and helpful staff. I ve never had a Jeep before but I absolutely love it. Anyone looking for a great deal and great customer service during and after the sale go to Chilson Wilcox CDJR, you will not regret it.

  Matt Bertolone
2 years ago
I recently bought a 2018 Dodge Challenger from them, tbh I started finding issues within a few days, bent driver seat frame, headliner missing clips, seat belt installed backwards ext. I was livid, I felt sick, I thought they had gotten me good. I brought the issues to their attention, and they went above and beyond to make sure I was happy, even fixing things I told them not to worry about. Also I live about 100 miles from them and they provided me with loaners no problem, wasnt a challenger but lol, and also filled my gas tank up for me for free. I was a bit of an A-hole and they did things they were not required to do so i am very pleased. I would recommend them 10 times out of 10.

  heather delgiorno
7 months ago
I would give 0 zeros if it was possible. Prior to having my windshield repaired I contacted the dealership and was told that the forward facing camera could be recalibrated despite my lift. It has been over a year and neither the dealership nor SafeLight can fix this issue. Jeep Care also told me to contact the dealer to have the issue resolved. Several days ago I spoke to Chris, the office manager, who said this could not be done and hung up on me. I then called the service manager, and he was kind and professional, but the issue is still unresolved. I am disgusted with how rude and unprofessional Chris was- furthermore, I paid for this package and have had the issue unresolved for over a year. The unresolved issue and the unprofessionalism has pushed me to the point where I will be moving away from Jeeps. This should not be the service you receive when you spend 55k on a vehicle.Update based on the response from the owner: We would be interested to see if you also maintained the record of when we called before replacing the windshield to see if the recalibration could be completed despite the lift and we were told it could by your service teams.

  Corina Phelps
6 months ago
I was looking for a Dodge journey but they didn't have any available to look at - year's ago I'd bought one used and loved it- and was hoping to find another. The options aren't anything I'm interested in but it's a nice car lot newly paved with many vehicles

  Lee Parker
a year ago
Ordered a Chrysler Pacifica in from this dealership and picked it up in February 2023. The trade in value they offered was fair on our current car, and they also locked us in for the offer so it would not change on our trade while we waited for the new to come in and it didn t even matter how many miles we put on. A previous dealer we considered offered us less for our trade and told us the offer would change in the 3 months we would wait for our order to come in. Chilson Wilcox in my opinion deals fairly and takes care of their customers. Communication with the dealership was easy and they were prompt and helpful in every direction. We had Ron East for a salesman and he was friendly with a sense of humor and answered our questions and always responded quickly with emails and calls. Highly satisfied with this dealership

  Rick Geiser
3 years ago
Excellent auto buying experience, no pressure, Jeremy was our sales person and I recommend him if you are going to Chilson Wilcox.

  Danielle Walters
4 months ago
Decent customer service! Oil change tire rotation took less than 1 hr

  Monica-Lynn Gill
4 months ago
Prompt, professional, personable service/maintenance team. Comfortable, accommodating waiting area with amenities.

  Paul Burrow Jr
11 months ago
A bought a car from them and only had it for a month and two weeks and the transmission is bad. So why my car is getting fixed I sound be offered a loaner car until Mines fixed but. I'm being told they don't loan car. On the sales contract is say they offer should loan me a car until mine is done. They are liars

  Georgia Fitzwater
4 years ago
Excellent service! I did not buy my truck there, but I needed a dodge dealership to do the repair, it was worth the distance I drove, they honored the extended warranty I had and called me with updates as to when they would have it finished, also they saw there were 2 recalls that needed done and did those as well! Fast service, very pleasant service dept. I would def recommend taking your vehicle there for any service that may need done. Again, Excellent job done!

  Rachael Rice
4 years ago
Everyone was personable and friendly, did an awesome job going over the specs of cars and did their best to meet my preferences and needs. Overall great service, went through the steps of buying a new car with me clearly, as I am a first-time buyer. Made sure the vehicle I chose was in nearly new condition. Absolutely great service.

  Joan S
5 years ago
I purchased a Dodge Challenger in March 2019. I had been looking for specific features including a sunroof, heated seats, heated steering wheel, low miles, and of course a great price. I have been searching steadily and mostly daily since late summer early fall both locally and and countrywide. Living in Connecticut it was much more convenient to buy in New York than flying somewhere and driving it home but I would have if I didn t find this car. I didnt settle and I am glad I waited for my dream car with the price and location and everything I wanted including the color. They offered to have someone drive the car to me at a very reasonable price, but we chose to drive one way.My salesman Charlie was great to work with, especially buying a car unseen. He kept in touch with me every step of the way and made the purchase and everything that goes along with it including the extended warranty details easy to understand and at a great price. He explained how everything worked in the car. I paid for the car when I arrived as I did get my own financing, but they do offer assistance in finding low rates and financing.I would definitely do business again with them and do recommend them.

  Sean Michael
5 years ago
I bought a 2016 Dodge Charger R/T from Charlie Griswold awhile back. Sorry that it took so long for me to leave a review but I just wanted to spread the word about how great my experience was.I drove down from Buffalo because I saw they had a great deal on the Charger. It was about 1 year old at the time and seemed to be about $2,000 below market. Charlie was very easy to work with and so was the finance manager. I'm used to stressful car buying experiences and this was so easy that it was astonishing. They're not lying when they say they sell cars a different way. There was no BS, no games, a great deal and great service.Thanks again guys! I'm still loving the car!

  Mona Petrey
a year ago
This place is a joke say they will pay cash for used vehicles. When I called to discuss selling my 2021 Dodge Ram Black Widow addition, Frank hung up on me real great customer service I work for local Credit Union and would never recom this placeTried offering me a used Charger I can buy the same car from Dodge Ferrario brand new for less.One unhappy customer

  Tyler Reed
4 years ago
We bought a used vehicle from them and couldn't be more happy with our experience. A few months after our purchase the check engine light came on so we took it back to them. They went above and beyond to fix the problems and also lent my fiancee a vehicle. We are very happy with them and definently will be going there again. We thank all of you for the amazing customer service.

  Janelle Marie
3 years ago
Always a phenomenal car buying experience at Chilson-Wilcox DCJR! Just purchased our second vehicle last night and the staff and service is always excellent. Their attention to detail is superb and they go above and beyond to provide a World Class Experience!! Jim Files has been so great to work with! He had everything ready for us when we arrived, paperwork was simple, and he even left a thank you card and had programmed some of our favorite radio stations in our new truck! It really is the little things that go a long way. We travel from the Syracuse area and pass a dozen dealers on the way just to do business here, won t go anywhere else!

  Toni Mullen
2 years ago
Not sure why google wants me to review this location. I haven't been here in years. I bought a Chrysler Crossfire here when I was 18. The salesman did several questionable things to get the loan to go through. One major thing was, sending the bank a much higher price and stating I was putting the difference in cash. I did not learn this was illegal until several years later. Last I knew the guy still worked there. As for cars, the one I bought was decent and ran well. Service was forced or it would void the warranty back then. As for salesman watch yourself they will scam you.

  Matt Robinson
5 years ago
I don't even know where to begin, maybe with the part of me on contact with jessica about coming and buying the car on Saturday and submitting all paperwork, deposit, insurance info, everything on Wednesday, and then getting emailed about picking the car up Saturday, only to get there after driving 45 minutes to be told that I can't take the car with me because they don't have anyone to do the paperwork. Or having the general manager get in my face while yelling at me" either you want the car or don't it doesn't matter to me," or the part where they sold the car out from under me after I had all ready put the deposit down on it, so in turn they treated us like garbage so I wouldn't take the car (that they had all ready sold) and they wouldn't get caught in the scam that they were trying to run. Maybe I will start with when they refused to give us the deposit back but in the same sentence said he would sell the car out from under me if he wanted to because he could... or that I was told that if I DID purchase the car that they would deliver it to me on Monday, but Jessica (the sales person I was working with) was off on Mondays , so she couldn't have delivered the car to me in the first place. The possibilities are endless with the fantastic customer service and respect that we were treated with. I have never been treated like this, it is completely unacceptable.

  josh total
5 years ago
Just wanted to share a review of Chilson-Wilcox.I've been coming to your dealership for service on both of my vehicles (2013 Dodge Dart Rallye / 2010 Jeep Compass) for the last five years. Not once have I ever had a problem setting up an appointment with your dealership to get my vehicles taken care of. Your employees have always treated myself, my wife, and our vehicles with the utmost respect. I can't thank you enough for taking such great care of our vehicles when they are in need of routine maintenance, or the dreaded out-of-band work when the need arises.If an issue is discovered while another issue is being resolved, your technicians have always told me right away and physically show me the problem, and how they're going to fix it. Even if that means making a second appointment, it has never been a problem for me. There have been a few times where serious work had to be done on our Jeep, and you have always taken great care of us and were always willing to work with us on timing due to other priorities.I've never had a problem that your technicians were not able to fix the first time. Your technicians are extremely professional and respectful of other viewpoints; being able to talk out an issue and get it resolved quickly/effectively is one of the greatest assets your technicians display every time I am in the shop to get repair work done. Even if my naivety is on full display, it's nice to know that your technicians will take the time to explain to me what the issue is, how they found it, and what it will take to get it fixed (including cost).Your sales and service staff are also incredibly friendly and respectful. It's great to know that I can call for status updates on my vehicles in service, and Bill/Al/Doug/Heather are happy and willing to chit-chat while they get an update from the techs on what's happening. It's a very warm, pleasant experience every time I need to setup an appointment, swing by to get a code read, or have a question about the next "weird noise" I hear either of our vehicles make. I can't say thanks enough for always making my service experience as stress-free as possible. And while my car is being serviced, and I'm on site looking at a possible upgrade, your sales staff are never pushy. They encourage me to look all over the models on the lot, open everything, adjust everything, even go for a drive, just to make sure it's what I'm looking for. I always make sure to say "Hi" to Ron when I'm in since he always asks when he can get me in an upgrade. :)In sum, I just want to say thanks for being there for my wife and I. You have earned our trust, loyalty, and business, with every service visit. I have never had to worry about either of my vehicles failing on us since I have been bringing them to you for service. Your service department and technicians are the best in the area - I'm forever thankful for everything you have done to help keep my vehicles on the road (and us happy with their performance).Thanks again,Josh

  Joy
4 years ago
We were very friendly and nice and left our vehicle for a maintenance check and for them to lower our tire pressure which is at 40Psi and they never lowered our pressure once we picked it up the next day. We called back and asked them if they did and they lied to us saying"Of course".We told them we asked them to be lowered and they are still at 40psi.The dude then started to get a tone with us and we proceeded to say"How do we know that the other service was done if this obviously wasn't. ".Not even giving us time he said"Goodbye" In a very rude tone and something else but hung up quickly right after. We called him back to find out he was the Service Department Manager. Signed, never to repeat business there!

  Tyler Pew
4 years ago
I was searching for a Jeep Cherokee Limited but none of the dealers around me had what I was looking for. I contacted this dealership one evening after work. The next day I was greeted with a email and text from Jeremy Gaylord. He was very professional and helpful I told the exact Jeep I was interested in and where I was looking to be payment wise. After lots of hard work and his help I was set with a great payment and pricing on the Jeep I was interested in. The day I picked up the Jeep Jeremy was great with the paperwork he even called my insurance for me. Before I left he took the time to show me how everything worked and asked if I had any questions. It s been a month already the Jeep has been great I recommend anyone in the market go see Jeremy Gaylord at Chilson Wilcox you won t regret it!

  Connor O'Brien
3 years ago
Just bought a Jeep Grand Cherokee and I could not have had a better experience. Jeremy was my sales professional and I highly recommend him! I will very likely chose them again for any purchasing or service needs.

  Chip Cummings
4 years ago
I had a problem with my Jeep's air ride suspension. Looking over the problem on Jeep forums and doing some research with local shops let me know that this could easily turn into a real nightmare to get fixed. After talking with Al at Chilson Wilcox I decided to go there to get it fixed and I am very glad that I did. Thoughtful diagnosis, excellent customer care and fair dealing will bring me back here next time I need service, or a new ride (Jim in Sales is also superb to deal with).

  Jessica Gallagher
6 years ago
This place was very nice well kept and professional I did not purchase my vehicle here but I brought my 2011 dodge grand caravan to have a recall fixed while I was there they looked into my cylander 2 misfire and found that it was covered under warranty they went above and beyond to help me out my van is now fixed. I had a slight issue with oil and grease on my front bumper which is expected for the work they did to it went back in and asked that they cleaned it and they took it back in and washed it off for me no issues no questions asked. I would def recommend getting any work to your vehicle done here they are all very accommodating and professional thank you to the gentleman at chilson Wilcox for fixing my vehicle and making the experience pain free.

  Robert Guild
8 years ago
I purchased a pre-owned truck from CW a couple weeks ago and worked with Ron. Dodge Big Horn with the Hemi. Love it. Had a problem with the battery and wheel balance. Called Bill the service Mgr. He got me right in. Made me feel great! They took care of it and no charge. This is the best run service dept. with talented capable techs I have ever experienced. Thanks guys--and gals!Bob Guild