Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bob Snyder
3 days ago
Front desk and mechanics are good and knowledgeable people always take my vehicles there they have my truck now for an engine rebuild and 2 months still have not gotten truck in I'd hate to take it somewhere else they are good at what they do and usually quick with smaller problems they will not rip u off but may need to find somewhere else for bigger jobs I will be moving truck to different shop cause I do need it done and running
Sarah Mckinnon
a year ago
I heard bad reviews from people that I know but they were the closest thing to me at the moment. They charged me for hours that were unnecessary. They don t call back bc they can t handle owning this business & the race track that they own. I will not go there again
Alicia Kanis
7 months ago
My husband and I drove up to Oswego to check out a vehicle we were interested in purchasing for me. He saw the day before that Jake s Automotive was close by, so we drove the vehicle over for an inspection. Due to some minor things at the dealership, we got over to Jake s only a short time before they closed, but they were gracious to do an inspection for us. Thank goodness they did! With only a short inspection, they found several major things wrong with the car (in addition to the fact it reeked of cigarette smoke), which would have cost us over $3-$4,000 at least, and advised us to run from purchase. The woman we interacted with was extremely personable, helpful, and knew what she was taking about. They were even kind enough to complete the inspection free of charge! If we are ever in Oswego again and need to have our vehicle looked at, or are looking to purchase a vehicle there, we ll most definitely be going back to Jake s Automotive!
Frank Clark
11 months ago
The internet isn't big enough for me to praise Jake's Auto service adequately! After having experienced poor workmanship, price gouging, and refusal to stand by their work, I am very pleased to have found people who really do care about the customer's satisfaction and a competent crew whose members are experts in their field.I needed help with a very complex electrical problem, and it was diagnosed quickly and fixed to perfect operating order.As has been said by another customer "from the front desk to the mechanics in the back", JAKE'S is the place for better than fair prices and EXPERT repair work!
Cody Bartlett
a year ago
Took my vehicle in for a abs light just to diagnose the issue, I explained that i would like a call back before any of work was done on the vehicle. I left them the vehicle first thing in the morning, i didnt recieve a call until 4 in the afternoon saying my vehicle was done. The price ended up being over 200 dollars on services i never requested. It turned out the wheel sensor was bad a 20 minute job and they replaced it with without out my consent and then price gauged me on the part. I will never recommend or return.
Shelby Lower
2 years ago
Would rather support a small and friendly business like this any day than a chain. The woman who answers the phone is always very knowledgeable and extremely kind. They have great communication when your car is in the shop and offer very reasonable prices. My husband and I regularly bring our vehicles here when they need work and always have a great experience!
Keisha Sweeting
2 years ago
This is the only place I trust. My husband and I both bring our cars here, but I feel confident that I could come here by myself and they wouldn't try to scam me just because I don't know a lot about cars like most of the other places I have gone have tried to. Terry is an amazing business owner. Very kind and professional. They are not the cheapest option, but you are actually getting what you are paying for, and can trust that it is actually what your car needs.
Robb Stanard
a year ago
So from oswego to cicero. went in for a simple inspection and they cut my gas line from oswego to cicero is what i had to drive everyday would fill every 3 days and now all the sudden my line just cuts itself? The lady at the desk was snotty when asked questions. But Never again i should of taken the warning when another customer came back in saying i just left this pace and my car is worse . they owe alot of auto stores money from what ive heard auto zone employees converse
Gage-Michael Hall
2 years ago
I had a pretty good experience with Jake's I had brought my Motorhome here after some issues with it over the summer and after months off chasing a hidden issue and with winter at the door I had to get my motorhome from them and take it down to Ithaca.Part prices were totally reasonable and Labor Too. I understood that the work on something so big would take not only time but it didn't fit all the way inside the shop so I was patient with the MONTHS it took to help diagnose a very wired intermittent issue.The other night I picked up the Motorhome and they made sure the batteries were on the charge and that the Fluids were topped off! Making it easier to get it out of there!Both The shop And I were pretty sure the problem was still there and I was prepared for the journey home 80 miles knowing I would have to stop often...I gassed the Big 7.5liter 460 up and hit the road and the Motorhome didn't skip a beat all the way. I am extactic to have this thing home where it can be stored properly.Thanks so much to everyone I dealt with best regards to all of your families and have a happy holidaysGage the dude with the RV
Cindy Ford
8 years ago
We have been doing business with Jake's Auto for years. They have always gone above and beyond to be accommodating. Their prices are fair and the work they do is excellent. I highly recommend Jake's to anyone needing their car serviced. They are the best!! Thanks Jake! Cindy Ford
Tracie Wallace
9 years ago
Absolutely wonderful to do business with! Reliable, affordable, informative and HONEST! Just when you think there aren't any honest repair shops left, Jake's proves you wrong. Terri is an amazing lady to deal with and goes above and beyond to make sure you know exactly what to expect and always makes me feel as if I am not completely ignorant about the auto repair process. Highly recommend to anyone who wants honest and reliable work done to their vehicle.
Deanna Flynn
2 months ago
Great family business and honest people.
Justin Bailey
5 years ago
I have a habit of buying problem vehicles, particularly older, bigger sedans. I'm also kind of pain when asking about the problems my car has and like clear explanations of what and why something may have happened. Not only does Terry and her technicians tolerate me, they take the time to explain and show me what's going on with my car. They've never talked down to me and I know that they do their best to fix the problems I've had within my budget.I once brought them a part that I thought would fix a check engine light for an inspection and while they didn't end up using the part, they put together a custom built welded solution that required work from their son during his visit at Christmas and stayed within their original quote. Does it get better than this? They're a small shop but their ability and willingness to talk with their customers is unparalleled in my experience. I know they really do go the extra mile for their customers, I've heard it other peoples' stories as well. They treat you like family. Go in and see for yourself.
Speedfreak 32
9 years ago
During a recent visit to Oswego I needed an oil change. My first call was the local Chevy dealer who was booked up for two days. My dad recommended Jakes as he had done business with them for quite some time. I called them and scheduled an appointment for the next day, although they offered to get me in that day. They went out of their way to get me in as soon as they could. They serviced my truck and had it ready to go. While it might have been a couple of dollars more than the dealership, the service was top notch. This is a true family run business with service to the customer at the top of their priorities. While I don't anticipate needing them in the near future, if I am in need of service while in the port city I will be sure to call on them.
Crash Me
2 years ago
Took car cause it didn t start, put fuel pump in, it didn t start, put ignition coil on, didn t start, put fuel filter on and it started. They never checked fuel filter until after installing fuel pump. These are not mechanics working on your car, they are boys. Charged $1,065. May have been just a $10 filter. Left, no temp guage. Was working but not after leaving. Called them, they never returned call, checked oil and down two quarts. Oil was fine when it was brought in, and temp gauge was fully functioning. It s like someone wanted my engine to blow up. This place sucks beware!
JunieBee 4900
5 years ago
I can't say enough about the caring, honest, top quality service I have received at Jake's. A friend took her car there and I witnessed the service she received and was very impressed. This is my third visit to Jake's and this time they may have even saved my life by noticing seized front rotors that were combined with bad rear rotors and were seconds from igniting into a fire. I hadn't even noticed the smoke. I went in because the rear rotors and calipers were rusted and seizing, after getting stuck in mud up to the wheel wells, the front rotors seized completely and on my way to have the rear fixed, they saw an even bigger problem I didnt notice till they showed me. They took me right away, explained everything so even I could see and understand it and fixed my caravan reasonably, professionally, and I left confident that whatever is wrong with my vehicle I will always trust Jake's.
Joseph Pan Ganesha Prisco
3 years ago
Jake's was right by where I worked; sometimes, they'd drive me back. Quality work at quality prices. The ONLY reason I switched shops is I quit my job so it's no longer convenient. HIGHLY recommended!
devon thomason
2 years ago
Very friendly staff! Very quick service, good pricing, and I will definitely be returning for my MYS inspection every year! Probably any service needed on my truck aswell!
Cam G
4 years ago
They are always so considerate and nice to work with when it comes to anything related to my vehicles, the lady upfront, treats you like the owner of a business would treat you. Best place to go for anything you need.
DOOMspork
5 years ago
They will try and get your job done and done fast they don't like keeping your car longer than necessary and competitive prices.
Jose Mendez
3 years ago
Came in to get an oring and you had it perfect fit got the results I wanted thanks I really didn't feel like putting back in my oem bov valve lol thanks again
Blondie
a year ago
Quality service, extremely wonderful staff and very fair pricing!
Eve Clark
a year ago
Absolutely hands down the best service and staff. Thank you!!!
Frank LaBarbera
9 years ago
I can't imagine a worse car shop. Late for my appointment, disgustingly rude, very uninformative. Will never visit or recommend this place again.
Terry Fortino
3 years ago
Excellent service on our motorcoach. Fair price and a quick turnaround.
Kelly Nelson
4 years ago
Absolutely terrible. Never bringing my car here again. Went for an inspection and they broke the gas line then failed it.
Shane Mclaughlin
3 years ago
Did an excellent job with our work truck and saved us money
Gabriel Murray
3 years ago
They were quick to return my call for my price quote
Timothy Glidden
5 years ago
Great service and very friendly ! Will continue to business with them!
Tim O'Brien
2 years ago
Great people and service. Repeat customer and will continue to be.