General Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Agam Mehta
2 months ago
Excellent services and great customer care. I had requested to get my break pads and rotors replaced for front and back and they completed work in 4 hours. Naima front desk lady is amazing and great communication skills. Thank you for the service.

  JP T.
8 months ago
About 2.5 years ago while living in Ossining I retained General (Jason) to replace a leaking valve cover gasket on my 2014 BMW X1 that was causing a smoking condition when driving. I personally purchased the new gasket fro a local BMW dealer. Upon completing the repair for $600.00 I complained about the continuation of the smoking condition. Jason mentioned that it is the burn off of the previously leaking valve cover.I then moved to Charleston and had another mechanic look at the problem. He mentioned that the repair was not done correctly and that the leak continued.I now have to spend another $600.00 to replace the gasket.I am reporting this to the BBB.I caution others to use another service center for service and repairs lest they get incompetent and dishonest service.Service: Engine repair

  Mark987825 Hollands
11 months ago
Just saw them on EYEWITNESS News, they were driving a Jeep and the tire fell off. It damaged a sign and car, they refused to pay even blew the person off. If you are like that, then I am happy I will never use your company.

  Cara Viggiano Starace
a year ago
My husband was never told up front he'd be charged $130 just for a "diagnosis." Now that they have our $130 they claim they can't even do the work for another two weeks. In addition, the receptionist is ill-equipped to answer basic questions about needed repairs, and gives a different story about when repairs can be done each time she's asked. I've never heard of an auto repair shop who'd tell customers they're "completely booked" for 2 weeks, and yet claim they won't take appointments. To charge $130 just to have a car looked at and then stonewall the client when he tries to get them to do the actual work done is dishonest business. This isn't over.

  Chris Starace
a year ago
This is to follow up on my wife's review (Cara Viggiano Starace) from last month to provide new information (2nd paragraph)To summarize- I had a bad oil leak. They charged me 1 hour or $139 for a diagnosis. They said it was the head gasket leaking. They gave me written estimate to do the work and said call when you want the work done and we'll credit back the $139. I called two weeks later and they said they were busy for two weeks and I should call back in two weeks and "maybe" they could do it then. I asked if I could make an appointment for two weeks and Naima said they don't make appointments! I protested that it didn't make sense because how would she know they would be busy for two weeks if they didn't take appointments?! At that point she said she didn't want to do business with me. I asked to have the $139 refunded and she refused. Clearly they had decided that doing a headgasket was too much trouble and would use the old stonewalling technique. If that was the case, they should have refunded me the $139.The new information is that I brought my car to another mechanic and they showed me there was nothing wrong with the head gasket and instead the oil pan needed to be replaced. That was a $700 job vs. a $2,000 job! Clearly General Auto Service did a rush job diagnosing the oil leak and probably spent 10 minutes and charged me for an hour. Had I let them do they work and had they replaced the headgasket, I would have spent $1,300 more than I needed to and still would have had a leaking oil pan.I have complained to the Westchester Dept. of Consumer proection and they have forwarded my complaint to DMV who regulates auto repair shops.

  Pam Carter
3 years ago
Never have I found a more honest and professional auto mechanic. They are completely transparent and extremely honest. They only fix what needs to be fixed and their estimates are fair, accurate and the repairs are done on time and without excuses.I am so glad to have this kind of service in my neighborhoodServices: Exhaust, Steering & suspension repair

  Brendan Scanlon
4 years ago
Nick came thru big for me! My back window stopped working, and was stuck wide open on Saturday morning. I live in VA now and I was heading back Monday, by Monday afternoon all was fixed. Thank you dude, I really appreciate you getting the job done, and at a fair price!

  Kate Kelly
5 years ago
Great office staff-Maria is very helpful and sweet. Rick and Kyle are fantastic mechanics. They ve worked on my car, my daughter s car and now my friend s we all find them to be honest and knowledgeable.

  Venesse Eljamal
8 months ago
Greatest experience! All staff are helpful and real. Highly recommendServices: Exhaust, Tires, Auto battery replacementServices: Exhaust, Tires, Auto battery replacement

  Ghilaine Ghia Clark
a year ago
Really love this place. Very honest and reliable. Naima was so helpful and friendly. Definitely recommend....Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Lindsey Bledsoe
2 years ago
Great experience. Never charges for thing you don't need! Good price for good work!

  Alberto Guzman
4 months ago
Very rude ppl

  Christine Marks
2 years ago
these guys are great! Fast, reliable, reasonably priced!

  Jason M
a year ago
Great service that is done honestly and transparently

  Chandresh Shah
3 years ago
Great service, very fast. Highly recommended.

  Robert J Valdez
a year ago
Excellent service at expected price.

  Chris Lovastik
4 years ago
Have had no issues with their work.

  J. Escobar
4 years ago
Quick and affordable shop, definitely recommend.