Stone Road Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Luyster
3 months ago
I totaled my car thanks to a deer and was desperate for a vehicle in my price range. This dealership popped up on one of the car sites (don t remember which one) with a car that was perfect (nearly.) Mike was a great help getting me into my new to me car. Despite the fact I drove two hours each way, I was very happy with my purchase, and continue to be happy with it. Mike even told me an easier way to get home that didn t involve 800,000 twisty, windy, little back roads. If the need arises again, I would definitely purchase from Stone Road again.

  P. Saint Marthe
8 months ago
Go elsewhere. Instead of telling the consumer about the fees that you have to pass on to the consumer find out what you can do with what the consumer has.... i.e. i could care less about your fees. If i tell you i have $1k for a certain vehicle and my $1k can't get me in that vehicle let me know what vehicles i can get with that $1k not go get more money for my fees so i can get you in that vehicle.... Which is exactly what happened when i went to Auto Outlets... i told them i had the same $1k for the same vehicle i was trying to get at Stone Road Auto and they informed me that 'we can't get you in that but we can get you in this.' Then boom.... with 1k i was in a vehicle that i could afford..... with the same $1k.

  Zachary Saeva
3 months ago
Really Appreciated Mike s laid back approach. He let the vehicle sell itself and answered my questions. I would go back for future purchases and work with Mike.

  Zach Roloson
a year ago
Bought my 2011 2500hd from these guys, I ve owned it almost 4 years now and out well over 50k miles on it with absolutely no issue! She s never once let me down! Gave me more than fair trade in on my Tahoe, I was in and out with my new to me truck in less than an afternoon! 10/10 highly recommend

  Sashira Yedid Bonet
2 weeks ago
They made my purchase possible in no time!!! Love them! Mike helped me a lot and made sure I left driving my new car same day! 20 stars!!!

  Matthew McClain
2 years ago
I would recommend Stone Road Auto if you re looking for a quality used vehicle. Mike and Sammy were great while allowing us to look at and test drive multiple vehicles until we found the right one within our price range. Their laid back and no pressure approach will be why we would return in the future!

  Ronald Goldman
8 months ago
I recently purchased a vehicle from Sammy at Stone Road Auto and my experience from beginning to end was the best experience I have ever had with a car dealership. Sammy absolutely went the extra mile to take care of me and I am extremely happy with my purchase. His price was fair and the best part is that after the sale he remained totally accessible and answered all my questions. I highly recommend Store Road Auto for anyone interested in buying a car.

  Taylor Lapp
9 months ago
Michael was absolutely amazing. Car buying is one of my least favorite things to do and Michael made it painless. He worked so hard to get us in the vehicle we needed. We never felt pressured and had a great experience. We appreciate everything he did for us and highly recommend working with him if you are in the market for a used car!

  Ben Marlan
6 months ago
What a great place - incredible inventory - not one bad, or even so so car on the lot! It felt like an oasis when arriving and Salesperson, Mike Paeth was honest, helpful and incredibly accommodating. I d recommend this business to anyone. Thank you Mike - you truly helped me find what I had been searching months and months for

  Michelle Ridgeway
8 months ago
Unfortunately we were taken advantage of and in no way would I ever recommend this dealer. We were in a predicament to quickly get a car. We were misled about the extended warranty we purchased and the book value of the car. I warn anyone who looks to purchase a car from this dealer, to do their own due diligence and research, not take the salesman/owner at their word. This has been a costly mistake for us. NEVER AGAIN!!!

  Josh Penoyer
8 months ago
Mike and his people are great!!! Inventory is the best that we have seen. After we picked the car we wanted , the buying process was seamless and fast. Car was ready for the road with no issues. Could not be happier!!!! Thank you again!!!!

  lynnette Ciurca
a year ago
I hate car shopping, but Stone Road auto made the experience easy and stress free. They were honest and fair right from the beginning.I love the truck I purchased and they not only gave me a fair price on my trade, they worked with me on the warranty. They have stood behind everything they agreed to, and I would 100% recommended them.

  Cole
a year ago
You ll find the best vehicles at the most affordable price. They ll go out of the way to help you in anyway possible. For example, my sales rep went completely out of his way on his own time to buy me new hubcaps on his own dime. Out of the many dealerships I ve been to on my car search, Stone Road Auto has been the best.

  Nina van De Lister
8 months ago
From the beginning of the conversation with Mike, and throughout, until we departed the business, the entire process was honest and efficient.Your understanding and consideration for our needs, actually listening and working with us, provided the best possible experience.We look forward to doing business together, again, in the future.Sincerely, thank you and Smiley for the remarkable service--true customer service, and helping us in our time of need.

  David Ellsworth
a year ago
I can not say enough about my experience with the courteous professional staff at Stone Road AutoHaving previously purchased an Awesome CamaroI returned without hesitation when I needed to get a winter vehicle. Mike located a well appointed Lexus RX 350; from their incredible inventory of late model clean rust free vehicle'sThat many dealers just do not have.Along with my purchase I was able to aquire an extended warranty.On top of the 30 day bumper to bumper warranty by Stone Road AutoThe delivery is the best option for a big decision. Mike our sales manager went the whole 9 yards. Delivered far more than just a vehicle.If you're shopping for a clean trouble free vehicleI most definitely appreciate theAwesome. Customer service and I highly recommendVisiting Stone Road Auto for your next purchaseNo pressure, just fitting you into the best vehicle for an affordable price professional staff at Stone Road AutoBe sure and check their inventory before you look anywhere elseYo

  Erica Yaworski
4 years ago
I was an unusual customer but Ken & Sammy were amazing about accommodating my requests and making it work. There are both pros and cons to buying a vehicle through a dealership and not all dealerships are created equal. I looked into and spoke to many of the dealerships within a 200 mile radius before choosing to go to Stone Road Auto and i am 110% certain I made the right choice.They have quality vehicles at reasonable prices and genuinely care about their customers as well as their reputation. It was a pleasure doing business with them and I love my new car!

  Zed Wister
4 years ago
I recently bought a car from Stone Road Auto and I couldn't be happier with my car. After I saw the car I wanted on their website, I called and spoke to Kenny. We arranged for a test drive. After a few minor issues were fixed, I test drove the car again. It went off without a hitch. It was obvious that they fixed what needed fixing. I bought my new car that very same day. Kenny and Sammy were an absolute delight to work with. The transaction and experience was easy, fair and honest. There was no hassle and the quality of their inventory is great. All at reasonable and fair prices. I certainly would recommend Stone Road Auto to anyone in the market for a quality used car or truck. (They have quite a selection of vehicles available.) Sammy and Kenny are obviously serious about their business and direct, straightforward and honest about their prices and the quality of their inventory. To my surprise, when I did pick up my car, they provided me a new set of all season tires. One of the best experiences, I've had buying a car in Rochester. Thanks again for everything Kenny and Sammy. John d.

  Penelope Midlar
4 years ago
Bought my first car here, Kenny was patient with us and he made sure to get everything that we needed and fixed every detail about the car that we pointed out during our test drive. They even filled up the tank before we picked it up. It was a wonderful experience. The dealership has great cars at really good prices and I am very happy with my car!

  DELBERT WARNER
3 years ago
This is one of the nicer used auto dealers that I have dealt with. Trust me I have had my share of dealerships that I have dealt with. Ken is a great guy, he is more than willing to work with you! I got registered, financed and drove home in my 2007 Dodge Ram all in the same day. I would recommend checking them out if you're in the market for a used vehicle. Thank you, Ken for a great experience. I will be back when I need to upgrade! The truck had a vibration in the rear end, they were unable to find one for a replacement, so even after the 30 days,they had me bring the truck to their shop and they rebuilt the rear end for me. Left it for a week and they did a good job. Thank you Stone Road crew!

  Sara Hall
3 years ago
We recently bought a 2011 Hyndai Santa Fe and Kenny was great with assisting and making sure we could buy and leave with the car in the same day! However, we noticed a few issues with the car within the first 8 hours with the check engine light turning on but he had us back quickly to fix the issues no problem. I get it s a used dealership and not every car is going to be perfect but it has low miles, no rust showing or underneath the car and with the problems being fixed I can complain! I would definitely go back and buy another car down the road.

  Todd Delmar
5 years ago
I came here in December 2018 to look a couple of used trucks. The sales guy Kenny was one of the best car salesman I've ever dealt with. No pressure, no games we agreed on the price of the truck, agreed on where I wanted my payments and when I called back to purchase the truck Kenny took care of everything including all the DMV paperwork. All i had to do was show up and drive the truck off. Shortly after getting the truck home I had my mechanic go through it and he found a couple of issues including one major repair. I contacted Sammy the owner who was very helpful. He made immediate arrangements to bring the truck back gave me a vehicle to drive because I live two hours away and even had my truck delivered back to me when it was done so I didn't have to make the trip. However the garage that he sent my truck to was terrible and apparently did not fix any of the issues. I took the truck back, drove it a couple of days and the problem persisted. I took the truck to a FORD dealer in my area had them diagnose the problem and repair it. Sammy was incredibly helpful and took care of everything for me including paying the FORD dealer to fix the issue that was under warranty with out any problem or complaint. If I had one complaint its with the garage he initially used that didn't fix my truck but this dealer and salesman have been very helpful.

  Tyler Dustin
a year ago
Great service, very helpful! Mike gave a lot of info and streamlined what can be a stressful process of purchasing a vehicle. Got me into what I wanted with their awesome 4 year warranty. Thank you!

  Tom Slawsky
a year ago
This place rocks. I bought a Nissan Altima from Stone Road Auto. I told the salesman that this was for my daughter to take to Florida so he conducted a thorough inspection and replaced, free of charge: a wheel bearing, 3 sensors, serpentine belt, battery, spark plugs and something else (which I forgot).I was nervous about this particular car because it is known for CVT transmissions failures, so I purchased the aftermarket warranty. The transmission died within a month and I brought it back. Stone Road Auto took care of everything. They sourced the transmission, took the car to the dealer for instillation and programming, etc.. I even received a call from the owner stating that I shouldn't worry because if the warranty didn't cover the transmission, the shop would pay 100%. They gave the car back to me with a promise that if I have any problems, just to bring it back and they'll make it right!The price for the car was also a fair price.I would definitely recommend Stone Road Auto and I will give them a serious look the next time I am on the market for a used car5 stars all the way!

  Jacob Kuntz-kulczyk
4 years ago
To start off, the price of the car I got was amazing! I put in a inquiry and got a reply back quickly. I live over 1.5 hrs away and Ken worked with over the phone to strike a deal. Ken always answered the phone and was very nice. When I picked up the car it was very clean and even had the smell of new car which was great! After owning the car for about 2 weeks some lights came on the dash. Gave Ken a call and he was willing to work with me taking it to my local dealer and covering the cost. Im a mechanic so naturally I attempted to fix it. I thought it was a sensor , ken said go ahead and order it I'll pay for it. I installed the sensor with no luck of fixing it. Gave Ken a call again he and Sammy said go get it diagnosed , we will cover the cost to keep our customer happy, which I still was even with this issue. He could have made me come all that way to have it fixed. So , again I took another look and I ended up fixing it myself. It was a broken wire. Called Ken to tell him the good news he was happy and so was I. In all even with this problem I had a very good experience and would definitely buy another vehicle from them. Great customer service and I got a great car. Thank you stone road auto team! Keep up the good work!

  Dan geary
a year ago
Glad we found this place! Mike made everything so easy, they definitely have my business in the future!!

  tranquilori
6 years ago
Never have purchased a used car. After searching the web, finding the car I liked and reading the positive reviews- I called and made an appointment with Sammy. He was extremely helpful and reasonable. Purchased the car I wanted and very satisfied. 5 stars for availability to my hectic schedule, helpfulness, cleanliness. 5 stars for great price and knowledge and answering questions. 5 stars for the CAR!

  Mark Peacock
4 years ago
Got a 2009 Tacoma pickup in great shape and good price. Kenneth is very helpful, no pressure. I had my mechanic look it over, who said it's in good shape a good buy. When the parking brake snapped, Stone Road fixed it free with out any hesitation. Definitely recommend.

  Jason Leone
9 years ago
Recently purchased a used minivan from Stone Road Auto and were very happy with the salesperson Brian and Sammie, both very helpful. No pressure to purchase vehicle and the price on the minivan we purchased was great! Easy to do business with and honored our request to have the interior detailed again before we picked it up. Offer extended warranties as well, which is a nice option to consider when buying used. Will recommend them to friends and family.

  Don Sutterby
4 years ago
Two weeks ago we bought a 2006 Saturn Vue. She is beautiful! Low mileage low price. Exactly what my husband was looking for. On the hour and a half ride home from getting her she had a problem with her AC. I called Kenny right away and he said get her to a shop and we will reimburse you. They are so true to their word and stand behind what they sell. I will definitely will be going back to them when I need another car. Beautiful lot, great guys! Thank you Kenny and Sam.

  Kevin Kuc
a year ago
Mike has been great, had issue with air conditioning when we bought it. Issue came back 2 months after buying the car and they fixed under warranty. Highly recommend! Thanks Mike!