AC Auto Plex Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Frank Bianchi
5 years ago
Gina was my sales consultant and went out of her way to make me feel at ease. I had not bought car in a very long time and stopped by to check out the selection at AC Autoplex and the experience was so great I bought my Jeep on the spot. She was just wonderful and very helpful. It has been almost 3 weeks and she continues to check in to be sure I am enjoying my Jeep. I cannot say enough about how thankful I am for all her help and fabulous service. She is beyond caring after the sale.

  Ebony Laplant
a year ago
Bought a car from Gina which when I test drove the car I told her the brakes needed to be replaced. When I picked the car up she stated they cleaned the brakes and they was good to go. Truth be told it was the rotors that needed to be replaced, one tire had a nail in it another had a plug, the oil pan was rusted. The very next day of me having the vehicle all my lights came on so took it to Mr tires who discovered that the car was not supposed to pass inspection to be sold (obviously they reset everything so it can pass). I contacted Gina and she would not fix anything even called the cops on me when she told me to bring the car to her to have her mechanic look at it. So I had to pay to get new brakes and rotors, new tires, an oil change, a diagnostic test done, and still have to get the lights, the wheel bearing, the rusted oil pan, and other stuff fixed. Yes I know it was a used vehicle but to have to fix all this as soon and I took it off the lot is ridiculous. Her customer service was the worse I've ever dealt with when buying a vehicle. I also work in customer service and would never talk to a customer the way she talked to me

  CTW
6 years ago
Just bought a car from Gina at AC Auto Plex! What a tremendous experience! Unlike other dealers , there is no back and forth, no pressure or strife. You simply let Gina know what you would like , what you can do, and she will let you know what she can do. She worked around my needs and schedule to make sure I was accommodated. This is now my first and probably my last stop whenever I, a family member or friend needs a quality used car priced great. I know we will be handled with the greatest of care! Thank you Gina! - Chris

  Patti Yokopovich
5 years ago
I wanted to give a wonderful review to Gina and all the staff at AC Auto Plex. We were having a very difficult time with other dealerships in our hunt for a vehicle for our 21 year old daughter who lives out of town going to graduate school. Gina was able to secure a loan for our daughter in her own name without co-signers, for a reasonable down payment and all was done smoothly within a few days. We are so very glad we made that stop and we are now recommending AC Auto Plex to anyone and everyone we talk to. Thank you so very much, Gina.Patti/Steve/Audrey

  Becky Nilsen
6 years ago
Having a relatively low budget, I wasn't sure what to expect walking in here. I must say I was pleasantly surprised. Gina has a great selection and will find what you're looking for if she doesn't have it. She had the perfect car for my budget and I couldn't be happier.The dealership has a small, family feel. There are no high pressure salesmen trying to sell you stuff you dont need or cant afford. The whole process was quick and easy.I absolutely love my new car and will definifely be back when it's time for the next one.

  karen d
6 years ago
this experience was by frank c. Gina was very pleasant to work with. There was a small issue that i noticed about a week after buying the truck. Gina assured me it would be fixed and it was promptly taken care of. I feel the deal was very fair. My only complaint [and it's not a big deal] is there is loaner to borrow when your vehicle is there over night. therefore i had to deal with renting a car. We would buy another vehicle from her!

  Julie Averill
3 years ago
Gina was great helping my mother and I with trading in her old car for a newer one. She walked us through every step and was very patient and understanding. We love our 2011 Chevy Impala and will be recommending everyone we know!

  Amy Jeroy
a year ago
We are very happy with the service at AC Auto Plex. Gina is very honest and trustworthy. She makes sure everything is ok with your car. We highly recommend AC Auto and will be back.

  HickorySprings7
5 years ago
We are repeat buyers from AC Auto Plex and Gina is very professional and helpful, and will go the extra mile to make her customers happy. We are very pleased with our purchases from AC Auto Plex. We purchased a one year old Toyota Corolla in 2007 and it is still running and on the road. Just bought another super clean and ready to go used Mini Cooper...couldn't be happier...thanks Gina!

  Samantha Moss
3 years ago
Gina was absolutely amazing!! I had originally called about another vehicle which she had just sold, Gina recommended another vehicle that she had available!! It was amazing recommendation and I instantly fell in love with the vehicle!! The whole process was super easy and I would definitely get another vehicle from Gina again!!

  Charles Farber
4 years ago
Great quality cars for the price. The owner worked feverishly to get me into a deal for the car I was interested in. Extremely patient and kind. At the same time still trying what is best for both the customer and the business. A rare quality in some businesses these days, If you are looking for a quality used vehicle I would highly, highly recommend checking this place out. Thank you again so much Gina for everything you did. YOU ROCK!!!

  Vander D
5 years ago
Gina was great and very patient as I couldn't decide on which car I wanted at first. Will definitely come back and let all of my friends and family know that AC Autoplex is the place to get a reliable, affordable and we'll maintained car. Thanks again!

  Blake Hinman
5 years ago
Gina was above and beyond helpful through the entire process. I told her what I was searching for and she handled everything form there quicker than expected. Even got me a loan with bad credit with no issues. If your looking for a car and great customer service this is your shop!

  T B
2 years ago
Started out looking at a cute little car with my girlfriend.Shortly into the buying process we learned the the "owner" Gina had little to no patience. On the first meeting of her to view the car she said " you guys are going to have to wait, I'm upset with this technology". That's a bit off putting to be the customer trying to purchase a car, and being put on the back burner right in her office. Mind you there was no preparation to our appointment, to make things flow easier(which has happened every other time i purchased a vehicle). Her lack of technology skills put a simple 45 min signing into a hour and half of "computer restarts". The banker gentleman that was on the phone with us during the signing was more informative than her, who was completely lost.. Finally we work our way back the the issues with the car. The issues with the car were all of the smaller sort and not infact covered under warranty. Which is no big deal, However there was a big deal with no updates on the car through the the day and after contacting them they "assumed"to just fix the issues and order parts as well as there:"might be a charge" . preforming work without authorization, a quote or invoice is unlawful. Then when the issue of unauthorized work was brought up, the "customer is right" approach was thrown out the window with accusations and insults, "I don't have time for this", and "you used to be the sweetest girl and now your nothing but attitude".To put it shortly if you're looking for a dealership with good customer service, try elsewhere.

  Carolyn S Henning
4 years ago
Would highly recommend AC Autoplex. I recently purchased a 2012 Jeep Liberty. Great vehicle ! Gina & Michael were very professional and great to deal with. Would definitely recommend them and would have no hesitation in dealing with them again.

  Dan Borrelli
6 years ago
I've purchased a number of cars from ACAuto for myself and my family. Each time, Gina has found me the vehicles that I was looking for, within a budget that I was comfortable with. Her suggestions on alternative cars, when that has come up, have always been spot on. When I am looking for a car, AC Auto is always my first (and usually my last) stop.

  Kristen Weiler
3 years ago
Gina was absolutely amazing to work with! She was real and kept to her word. I love my Subaru I just bought with her!! Definitely will be coming back!

  CastYerLines
2 years ago
Absolutely amazing experience. No pressure and 0 pushiness. They did more than they had to in order to give me a phenomenal deal and they took all the stress out of car buying. If you want to buy from a place that is straight forward and has your interests at heart, this is the place to go. Thank you so much!

  Tracey Becker
4 years ago
My son was a first time car buyer and Bill made the process so smooth and easy. We had time constraints on when we needed the car, Bill and the team worked extra hard to make sure it was ready in time. We highly recommend AC Autoplex!

  Bernard Alexander
3 years ago
Gina was excellent in walking me through my first car purchase I appreciate her professionalism and fixing any problems with the car before I purchased it. I will definitely refer my friends and family to AC Auto Plex in the future.

  Hilary Ball
4 years ago
Mike was very helpful when I came in to purchase a vehicle. I dont know much about cars so I brought my mechanic with me. The vehicle was new to the lot and needed a few repairs, Mike went above and beyond to make sure the repairs were done, and that I was happy and comfortable with the vehicle. Him and their mechanic came in to work on the vehicle in a snowstorm, and Mike even let me drive his own vehicle, just so I wouldnt have to drive my rental for longer! Mike has even called me a few times since my purchase to follow up on how things are going. AC Autoplex will go that extra mile for their customers! Thanks, Mike!

  Sherrina Harrison
5 years ago
Gina was so respectful and down to earth. I got my newest car here and the process was so easy. The communication between Gina and I was remarkable. I will be getting my future cars from here, I m so glad i found this place.

  Aaron Davidson
3 years ago
After going to several dealerships, Mike was up front from the start. And he said he was. And he was.. because he gave me advice that actually panned out. He never talked like a used car salesmen . He never in my time questioning him ever gave me the run-around.It s a small place on 104 but if you want to talk to someone who s an actual person and has nice vehicals for sale-AC auto plex!

  Amanda LaPlant
a year ago
Wouldn't even give 1 star. Gina is a crook and is known as being one. Bought a car under the agreement everything would be fixed before driving away and nothing was fixed. She refused to fix it once i took possession..she refused my calls and emails.. BUYERS BEWARE

  Jan
6 years ago
Purchased my Rav 4 from AC Auto Plex and will purchase my next car from AC Auto Plex!!! Absolutely the best customer service and quality purchase I have ever made! Gina is the best! And, I know I can always get the best from AC Auto Plex! Thanks Gina!

  sharleen g.
5 years ago
gina was very professional and personable. I recently purchased my mitsubishi gallant. the staff was verry friendly and a pleasure to work with as well as gina. thank you for a pleasurable buying experience.

  Ellen
3 years ago
Michael is an amazing salesman! He goes above & beyond to make your purchase anazing! I needed a ride a couple times to the dealership & he was than willing to pick me up. Thanks Michael!

  Jesse Garcia
3 years ago
Just bought a 2011 Honda Civic and it s awesome michael really helped me out and somehow got me a great deal even though I m a 20 year old with no credit AC autoplex is where I d recommend anyone go who s looking for a reliable vehicle and a great deal

  Hannah Haitz
4 years ago
I bought great car from ac auto plex! Mike was really helpful and honest. I would buy another car here in the future.

  Makayla Pike
4 years ago
Timing was good in the fact of receiving the vehicle, very pleasant people to deal with. The only problem that I encountered was it took over the 45 days to receive the permanent registration for the vehicle.