Vic's Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Richard Campbell
a month ago
I had surgery recently which made it difficult for me to get in and out of my truck. I was happy to find that Vic's (or their employee Marvin) will pump gas for me and offer to clean my windows. Hard to find personal service like that anymore these days! I highly recommend this station for elderly or disabled drivers who find it hard to pump their own gas! Next time I need a repair, I will surely call them first!

  nay nay
3 months ago
I was highly recommended to go here for car repairs. My car wouldn't start. I called Vic's Service and they came right away and towed my car to the shop. I am not from the area and I had to get home 3 hours away to another state. The staff got me in right away and ran an electrical test and found I needed a new battery. They also gave my vehicle a once over to make sure I was good to travel a lengthy distance. The staff and mechanics were very friendly and extremely helpful! If you're ever in a jam in this area THIS IS DEFINITELY THE PLACE TO GO!They took care of me in a timely manner so I could get home.They care about your safety above all!

  Scooter Racing
a month ago
No. Nope. Never again. So sad - a year ago they NYS inspected 3 of my high-end vehicles carefully and with pleasure. This year? Different people and as polar opposite as could be! I called in an appointment, they weren't honestly ready when I showed up on time, and seemed annoyed I was waiting for my car rather than dropping it off. An entire HOUR later I was told the car failed due to the tires! The tires are High-Performance Firestone Indy "summer" tires with 80% life left after less than 2000 adult miles on them! I took the car to another shop 25 miles away and 3 hours later paid another $21 for a fully inspected SAME car in 22 minutes! Save yourself time, money and aggression going elsewhere!! 0 stars if I could!

  Angelina Thomas
3 months ago
I was nervous to bring my vehicle to Vic s in the first place, but speaking with them I felt reassured. Just to find out that they re liars. I brought my car in there with a few problems and they seemed happy to fix them, so I paid the hefty bill just to get 10 miles down the road and the same exact issues popped right back up and even worse. Unless you want to be lied to, cheated out of your money and your time wasted I wouldn t bring your car there.

  emily Kendrick
2 months ago
So I came here the other day for a car inspection and they didn t jib me or anything. Considering I m a young college girl that knows nothing about cars, they didn t even try to take advantage of this. The people who work at the register are by far the nicest people I ve ever met and are incredibly accommodating. I completely recommend this place!

  Auraln
3 months ago
Everyone was very friendly and helpful, went in to get my oil changed. The mechanic working on my car apologized to me for the wait, which was fine at the time. Highly recommend stopping here if you need servicing.He even pumped my gas, cleaned my window and refused a tip because he felt bad for not getting my car ready sooner.

  Laurel Becker
3 months ago
If you're in Oneonta and are having car issues I so highly recommend Vic's. The staff is always wonderful to work with, they work fast and have very fair prices. They have worked on my car more then once and I've never had better service anywhere else.

  Sean Teichman
3 weeks ago
Had to deal with troublesome insurance after accident and Vic s crew was super helpful. I trust and value Vic s work. I always come here for my vehicles to be serviced or repaired. Been going here for at least 6 years. Will still continue to go.

  Richard
9 months ago
Killing some time I decided to review the place and contribute some photos. I've only dealt with the people here, but it's always been a friendly full-service shop. They pump the gas for you, they do all manner of auto repair, and they have the latest in inspection equipment (specifically, the new printed NY inspection stickers). They can also tow and do roadside.

  Bella
2 months ago
Vic s was very helpful, accommodating, and friendly. I had some work done and was concerned about something the day after and they looked at it free of charge. They also brought me back to look at the car. Great service! Thank you!

  Anthony Arcaro
a month ago
INCREDIBLY DISHONEST! They just overcharged my girlfriend.. she spent over $200 for an oil change in a Mitsubishi lol my Mercedes costed less than that just down the road. I guess that s what you get for supporting local business. Then, they tried getting her to pay over $1300 for two breaks TWO OF THEM! Luckily, we re not complete idiots and got quoted for under $500 from a nationally known chain right down the road so we ll be going with that. Do not come here if you want honest service.They then tried to harass us afterwards, my response is 100% true. You tried to get her to way overpay pay. I have never been to this business and never will.

  Bobby Jo Burnette
2 weeks ago
I highly recommend this place! Always friendly and professional service, I needed my car inspected & they got me right in , last minute & quickly taken care of, fast & very accommodating - highly recommended!!

  Damien Leballister
4 months ago
Very easy to work with, they knew we in a hurry and got us on the road with no hassle. They even tried working with our now ex~extended warrantee company Endurance but we learned that they will come up with any excuse not to cover your repairs. Word to the wise never fall into that extended warrantee trap! Thank you again Vic s!!!

  David Fox
a year ago
Great experience, professional and personable, from appointment booking to service. They kept me informed about the status of my vehicle during the several hour service time and charged a reasonable rate for their work.As a note, remember to park along the side of the building - not in front of the bays or in the Citgo station. Turning left into here can be difficult so you may want to go around and take the right in.

  Asystole
5 months ago
My 2012 Honda Civic was making a weird noise and I took it here and was quoted $2608 in repairs.I took it down the street to the Monser brothers for a second opinion and they found that some of the plastic housing under the vehicle was missing a screw causing it to move around when driving over 45 MPH. Also, they fixed it and didn t even charge me for their time or the screw that they used to repair the car!I d stay away from here, they re predatory in their pricing.

  Steph Marcus
3 months ago
Incredible place! everyone was super friendly and squeezed me in on short notice. Chatted the whole time and my car actually works now! Highly recommended.

  Lloyd Sherman
7 months ago
Everyone at Vic's was great. Good communication and HONEST. My truck broke down a few miles from their shop and they accommodated me, the work was done in one day! I will bring my truck back the next time I need anything done. Thank you to everyone at Vic's!

  Donna Duncan
6 months ago
I had brake issues & my mechanic that I kept taking my car back to & charging me for wasn't fixing the problem. The brake light kept coming in. I decided to go somewhere else & found Vics, I read the reviews from customers & the service they received & decided to try Vics out. They got me, in right away & fixed my brake problem in a little over an hour. Everyone was very helpful, & explained the problem for the brake lightly, looked for reasonable prices to repair the car. It was fixed in a little obverse an hour. I highly recommend this garage & have decided to use this as my future repair serviceService: Electrical repair

  Steven Dailey
2 months ago
I highly recommend this auto repair shop. I was having issues with my vehicle and they got me right in. The staff was very accommodating and friendly. They fixed my vehicle in a timely manner and I was able to be on my way.

  Thomas Skoczek
2 months ago
The service is exceptional. They are quick, attentive to what your car needs, and direct when it comes to pricing.

  Isabella Miller
6 months ago
Vic s did and always has done an amazing job with my car, not to mention the amazing service. They made sure to lower what they were charging me when they felt it didn t reflect the actual amount of service I was being provided which is really all you can ask, plus of course always fixing what s wrong swiftly and perfectly.

  Alice Ceacareanu
7 months ago
I wish I could rank them better. Poor communication at more than one visit. First year, they booked me for repairs I did not request and then avoided to speak to me throughout my time there because they had to pay the extra-worker anyway. I was sure I did not book that extra-service, but did not leave a bad review. Second year they wanted paperwork they could not spell right. Sent me home to bring their receipt (which I didn't have) and then told me I missed my appointment AND then it turned out they needed the dmv inspection print out (which was in the car, of course). Personal communication is important in business. Work may be perfect, but if customer skills aren't there... that is poor business. I would be happy to change this review if I have the reason.Update: they refuse to do the work. One should find it weird that most of their 5-star reviews are from people who posted one single review.

  Larry Lustberg
8 months ago
Vic's repaired our truck when it broke down while we were out of town for a job. They diagnosed the problem quickly & replaced the fuel pump so we could get back to business. The service was excellent & fairly priced. Thanks, Vic's!Service: General repairs & maintenanceService: General repairs & maintenance

  jakenach PhD
2 months ago
Super friendly and helpful place--I showed up Friday afternoon in dire straights and the friendly people at Vic's found time to squeeze me in. We weren't able to make all the repairs before the shop closed for the weekend (I had to make a long drive downstate the next day), but they fixed me up well enough and and gave me assurance that my car was drivable until I got back to my hometown shop. Thank you so much for your excellent customer oriented service--I will be back the next time I need auto service in the area! (2021)UPDATE 2/19/24:Similar problem, different car! Needed a diagnostic and a patch to get me downstate in time for work they got me in within reasonable time (on a holiday weekend when every other shop was closed) and charged a fair price thanks again! You are my shop in Oneonta!

  Frank Chrastina
11 months ago
Traveling from Georgia in a big SUV while pulling a trailer for work. Had a transmission seal blow out and we were in bad shape.From the time they answered the phone, the experience, knowledge, and professionalism of this business was easy to recognize.Not only were we able to drop off the truck and trailer that day, but the replacement of the torque converter and the leaking seal was completely finished the very next day.Everyone that works there is very friendly, understanding, and compassionate. Just made the 1,000 mile trip back home without issue, and highly recommend this garage for your mechanical needs.Special thanks from Frank and Szilvial - Savannah, Georgia.Service: General repairs & maintenance

  Steve Cunningham
10 months ago
We had a shock absorber break on the way to Canada on our Honda Odyssey. Honda dealership in the area was too busy to help us. Vic's got us right in and got us back on the road quickly. Friendly and professional and highly recommend!

  Chris Torres
7 months ago
Great service at time when needed. We were in a bind when our exhaust gaskets broke. The Service manager and Tech went right to work on the vehicle since we were only there for baseball and my son had a night game that dame day. The vehicle was done within 2 hours. Great service and highly recommended if your in a bind and visiting oneonta. THANK YOU VICS!!Service: Exhaust

  Adrienne Lentini
a year ago
We have been customers of Vic's for over eight years and feel so fortunate to have found this gem! The Vic's team has been consistently professional, knowledgeable, accommodating and HONEST. It's so reassuring to know that we (and our cars) are in such capable hands. Thanks to Vic's our two cars (one 11 years old and the other 16 years old ) are in perfect running condition. They have even done body work for us which we would describe as exceptional. In all our years of driving, Vic's has truly been the most TRUSTWORTHY repair service we have ever used.

  Angelina Elle
a year ago
I ve been here 3 times this year for my car (breaks replaced, overheating, and a new belt) and had great experiences every time. They are quick and give pricing before they do the work which is great. As a college student it s reassuring to have a reliable, affordable and honest mechanic in this town while I m away from home.

  Brett Brandon
a year ago
Just recently been going to Vic s. So far, their service has been really good, and they are able to accommodate for my work schedule. But when I got home from travelling and noticed smoke coming from my engine, I called them up and they had my truck in that afternoon and diagnosed in the morning. The repairs were done in good time and the cost was reasonable. The staff go out of their way to take care of you.