Suburban Propane

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sue hayen
2 months ago
Called Suburban as I was having trouble with my thermostat. Had been looked at and adjusted, but still wasn t regulating the heat properly. Peter came, removed the old thermostat (it was really old) replaced with a new one and now the heat is perfect.

  Jeff Ferguson
a year ago
To Whom It May Concern,From the onset, Suburban has been extremely helpful in explaining the services available to the timeliness of installation.The office personnel have been excellent communicators and pleasant to speak with.They have organized a coordinated effort to direct field personnel to schedule and install a tank.The field specialist was a native of the area and has been employed for the past 30 years. An excellent Ambassador for the company.He was expeditious and polite. It was a pleasure speaking withHim.The entire experience was enjoyable and I hope we have a long and mutually rewarding relationship.RespectfullyJeffrey Ferguson

  Cheryl Loucks
a year ago
I am happy with suburban propane with the delivery service. But I m not happy that this company charges their customers 12.96 a month to pay for there Employees to go to training and safety courses. I don t feel that that is the customers responsibility. I think the owner of the company should pay for their own employees to go through training and safety courses. It s their company. I feel they re responsible to pay for their employees new and old and go through safety courses. I think the company should be responsible for that. I don t think it s fair that this company suburban propane is charging the customer the cost of sending their employees for training and safety courses. Our company this big should be able to pay for their own employees for their training and safety courses. It is not the customers responsibility to pay for that . Thank you sincerely unhappy customer Cheryl . I am happy with everything else with the company other than them charging the customer to put their employees through training and safety courses. I don t feel that s my responsibility to pay for that. Thank you

  Scooter Racing
2 years ago
AS an existing customer, I called to have another propane tank setup for my detached garage across the street from my house. they were able to set up the installation for the next business day. The technicians came right on time and did a great and careful job with the tank installation as well as getting the heating unit running, tuned up and working properly. Clean and well trained, I certainly recommend Suburban Propane!

  Aileen Farago
4 years ago
Even though they overlooked a fall delivery and we did not notice Suburban was right on top of taking action to rectify this problem and got an oil delivery to us within 24 hours. They took care to make sure we had heat and hot water until that time too. Customer service was great. Thanks!

  Lisa Nunez
a year ago
I don t use propane at my residence, but I was referred to Suburban Propane by a friend, after being told by another HVAC tech that I needed a new AC.Joe Harby answered all my questions and promptly set me up with an appointment. Doug, the technician,was just wonderful, he came to my house and patiently trouble shooted until he found out what the problem was!Needless to say, It needed to be rewired, not an entire new unit! I m so pleased with the care and honestly I received! I refer SP to anyone having AC issues!

  Stacy Swanberry-Luna
4 years ago
They were great while we were customers, but when we moved, it was nothing but headaches to end our service. Could not get our tanks picked up to prevent the next tenant from using the propane that we had paid for. Tanks were finally picked up, and we were told a check would be issued. It has been over a month and we are being told we need to wait another 3 weeks for the check! Two months for a reimbursement for a prepaid amount is not good customer service! Will not be recommending to anyone who rents!

  Emily Wentworth
5 years ago
Let me tell you about Suburban.... they are the most unorganized-incompetent company I have ever had the displeasure of working with. Every month for over a year they have messed up our propane deliveries over delivering to use, not delivering to us, not fill my tanks all the way, and my favorite was to watch a worker pretend to fill my tank when he in fact never touched the hose. Their inability to maintain consistency in their deliveries and to keep promises at getting better is equivalent to that of toddler who refuses to be potty trained. In no way shape or form do I suggest this company.

  Kimmy Mason
2 years ago
Everyone is extremely nice to talk with and I know who I m talking to when I call. I will no longer have to wait 11days to get a delivery and run out of propane and have no heat !!!! The last company has left me with no heat 3 times and frozen water .so I m very happy with your service and everything that you have done

  Mark Smith
4 years ago
Suburban Propane has done a fabulous job for us. Their service and office personnel have been completely kind and pleasant to deal with.I have to give a special shout out to Phylomena (I hope I spelled it correctly) for her fantastic customer service on the phone. As difficult as phone contact can be, she excels in it. I ve dealt with her several times as our needs have changed and she has been absolutely a joy to deal with.

  Barbara Thorbjornsson-Schroeder
4 years ago
It is hard for me to review because at Suburban there are some wonderful employees, Kelly, Wilhemina and the awesome driver who brought me kerosene but as for the rest, communication is darn near non existant . They mess up everything. They promise the customer everything and then they do what they want.: Had it not been for Kelly, I would have taken my business elsewhere. Kudos to the aforementioned people in the Oneonta office.

  Wilma Edwards Travis
4 years ago
After waiting over a week for propane deliver when I was low on fuel, I was shocked it took so long for delivery. I am a Senior citizen with just a small space heater and felt that once I requested delivery it would not take over a week. Also no other company charges for tank rental, just another way to get money from people young or old. Very dissatisified with Surbaban Company

  Nicholas Knoll
4 years ago
They are reliable about deliveries but they are consistently the most expensive propane delivered. Until just this week they had a persistent problem of leaving bills on a doorknob hanger that would blow away and then I would know nothing about the bill till it was overdue. Just today they announced a long overdue program of emailing me when a delivery is made. It's almost like they finally joined the 21st century.

  Alvin Zweifler
2 years ago
I was a Suburban propane customer for 15 years. I sold my home on September 8th 2021. I asked the new owner to keep Suburban Propane for his propane and oil and he did. I have yet to receive credit from the Gas that was left.Alvin Zweifler.

  Wayne Hesler-Mondore
4 years ago
Awesome service. Can't say enough. They came out and accessed what we needed and were there and done when they said. We now have safe warm heat in our workshop.

  Garrett Jester
a year ago
Was a customer for 4 years, locked into a price then they dropped that lock in agreement, refused to speak with me about it until i closed the account.

  Lori H (LJ)
4 years ago
The staff are very friendly and super helpful! Lori is a god send so helpful and friendly! I have been using t suburban propane since 2009 and plan to continue to use them!

  Diane Vell
4 years ago
Suburban Propane delivery person did a wonderful job on installing two new propane tanks for our new generate and propane stove. very neat work.

  Alyce Libonati
10 months ago
Excellent service. Staff very efficient n pleasant. Always there for us.

  Tom Purdy
4 years ago
Great Professional Service, Suburban always responded in a timely manner when needed the most...Won't leave you freezing on a cold winter's night...

  Richard Snow
3 years ago
I use suburban for my gas fuel and service on my heating unit. Nothing but outstanding service and delivery since I started over 20 years ago. Could not be more satisfied.

  Michael Borachok
4 years ago
I have not had service in quite some time. I am probably due for fuel delivery but it hasn't happened yet. I am concerned because I have run out of oil twice and while I get apologies, it still happens.

  Maral Burke
2 years ago
I m so fed up with them I ve looking around for a new supplier. I here even complained to the district attorney s office about them and their high prices

  S
3 years ago
Very friendly people from the office to the delivery personal. Great prices on heating energy products.

  Brandon Makres
4 years ago
I cannot remember the name of the gentlemen who started my service, but he was great and the company accommodated my busy work schedule.

  D Dunn
2 years ago
Billed me for a delivery that never happened. Very difficult to deal with this company...

  Nancy Biederman
3 years ago
Never had a problem. Service is good and they. Keep their word

  Alan Cotter
4 years ago
Suburban delivers fuel very quietly and efficiently. Thank you.

  Paul Mistretta
4 years ago
Always friendly service, and very helpful

  Laurie Kellogg
a year ago
Friendly helpful staff.