Hertz Car Rental - Oneonta- Oneida HLE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randolph Johnson
2 months ago
In response to Colleen C. I agree. I had the same problem. I had been a previous customer as well. My problem was that they wouldn't clear my debit card which had was short money on it to pay for my rental. I transferred the added funds and she still would approve my rental. She wouldn't even try to arrange it with corporate because I rented from them earlier. So I will go with Enterprise next time. They'll pick me up! RGJ Oneonta NY

  Colleen Curato
4 months ago
So my vehicle had broken down and I was trying to obtain a rental car.I was able to book online but when I arrived there walking from the hotel with my dog she told me they had no vehicles available.Okay I can understand I guess I can understand that but nor did this woman go out of her way to do anything!!She didn't offer to say well you know maybe there's a vehicle coming in tomorrow I mean I had to ask her do you think maybe you'll have one tomorrow? I really don't know nor did she bother calling the hurts that's like 5 mi away to perhaps see if they had any available she did nothing to help me after the hurts website allowed me to rent a vehicle that was not there.No apology..No nothingI rented from hurts many times so this was my first bad experience I've ever had with this co.

  Juliette Welton
6 months ago
Tone of voice was very rude. Although employees tried to help me, they showed zero consideration for the fact that this was my first time renting a car. The cost was hefty and they asked for a major credit card and a $500 refundable (after trip) deposit. I called up enterprise car rentals, located right in oneonta, I got a better deal, and kinder customer service. I do not recommend hertz. Definitely go to enterprise, a lot cheaper, and better service. Save yourself the money, time, and frustration.They 'hertz' your pocket

  A. Villa
2 years ago
Victoria is an amazing and thoughtful person. She was courteous from the moment I walked in to her office to pick up my rental till I returned it. There was an issue with the van and she just helped me without any problems.Thank you Victoria your a great person so good to work with kind people!

  Erica Ashley
2 years ago
Staff was very friendly and patient! Our rental vehicle was immaculate and very well maintained. Got us to our destination and back without any issues or concerns. We rented a 7 passenger Kia Sorento and it handled very well on the road. The price was well worth every penny! Very much exceeded our expectations.

  Kellie Sanderson (Bella)
2 years ago
Loved the car I got. Clean and up to date. Although the price on gas is steep. That's if u return the car when its not on a full tank. They will charge u 10.00 per gallon of fuel. Which I think is highway robbery.

  Scooter Racing
7 months ago
Forget trying to call this company! Nearly impossible (and VERY aggravating) to TALK to anyone other than a maze of phone redirection to their website. Not worth the aggregation.

  Jerrid Oliver
2 years ago
I have rented several vehicles from this location over the last year without issue. This time I rented from another location, as i was out of state, and was to drop off at this location. The vehicle broke down in the night time about 40 minutes away from the drop off location. After over an hour on hold with roadside assistance they were able to arrange a tow but not another rental vehicle as it was the middle of the night. I arranged transport the rest of the way home the tow truck was there in minutes to tow the vehicle. I called the Oneonta location the next morning before the rental was due back to make sure they were aware of the situation and the rental was closed out. It was at that time the rudest agent I had ever spoke to in my life informed me that I had to contact roadside assistance again and get them to check the vehicle back in, or else i was going to continue to be charged until it was returned to that Oneonta facility. I tried to give her my roadside assistance case number so the matter could be resolved and she said " you have to contact them". I had a broke down vehicle with no replacement, additional expense to arrange other travel to get the rest of the way home and now threats that I would continue to be charged indefinitely until I did their job for them, and I got someone to check the vehicle back after I found where the vehicle was transported. Somehow that is my responsibility as a customer not their responsibility as a company or as so called customer service agents.The real measure of customer service is the reaction when things go wrong not just how often they go right. By that measure I have to say this location has no customer service skills at all. As a customer, once I call Hertz roadside assistance I have no say over who gets dispatched to collect that car, where that car goes, or how soon it gets there. It isn't my car and it isn't my roadside assistance department, it is Hertz. Needless to say they have lost a customer, and I can't encourage anyone to give this place business and hard earned money to get no service at all.

  Cindy Watson
3 years ago
Victoria was very unprofessional. While I was sitting in front of her at her desk, she was constantly helping other people that came in after me. She reused to help us until my insurance agent suggested a direct bill option. Then she offered it to me.Her assistant, I do not know her name was a sheer delight to speak to on the phone.I would avoid hertz and Victoria, life is too short to deal with someone so mean

  Ch�nyi R
2 years ago
Good experience, fast and professional, especially if you ve used Hertz before and have an online reservation already set up with your drivers license and credit card.Easily reserved car in app, very quick through Hertz Gold Membership.

  Monty Crawley
5 years ago
Editing my review. A long time employee left I was worried the customer service would leave with him but I was wrong it is still a very fast, friendly experience anytime I rent with Hertz and I would like to say it seems they got a better fleet of cars now also. Definitely recommend Hertz over any other rental places in the area. I would give 10 stars if I could

  Joseph Carroll
7 years ago
My wife and I have rented a car from Hertz at 195 Oneida St. Oneonta, NY on several occasions. It has always been a pleasure. The man or the woman who has assisted us were at all times friendly and efficient. Excellent service and great prices.

  Genevieve Healy
3 years ago
Hertz doesn't have one set price for any vehicle. It depends where & when you rent. Agent who answered showed annoyance and on my 3rd question she stated, " you have endless questions. Go on line". When renting a vehicle for a month, in my opinion, you SHOULD ask more than 2 questions.

  Ray Haywood
a year ago
Very helpful but way understaffed. Was literally closed in the middle of business hours. Very good about getting me the type of car I wanted!

  Henry Nicols
7 years ago
I have recently been renting cars to drive to the airport. It often works out cheaper than parking a car in Newark. The Hertz people at both ends of the rental (Oneonta & Newark) could not have been nicer, more efficient, or more helpful. Do the math. This may be a good solution!

  Barry Karlin
5 years ago
For over 6 years now, Hertz has become Sviba Decorators and its owners only place to rent a vehicle of any size and purpose. Primarily due to the manager, "Mr Rocco" who has always been courteous, prompt and diligent in going out of his way to make life easier for us. In truth, it is because of Rocco that we use Hertz versus its competitors within the entire 4 town area.

  Alisa Speidel
6 years ago
Needed a car to get around the area and there had one last minute and it suited our needs. Was easy to pick up and drop off. Nice reprentative helped us. Would recommend!

  Dan The Driver
a year ago
I keep trying to make a reservation and even though I am choosing a date and time that the website says the location is open I get an error that says it's closed. It should not be this difficult and I don't have time for such nonsense. I'll take my business elsewhere!!!

  Charles Range
5 years ago
Made a reservation online and they rented my car to someone else because I didn't pick it up right at the time I indicated. This was a reservation I'd made a week in advance for a one-way trip from Oneonta to Baltimore. No call or anything.

  David Phillippe
7 years ago
After a minor accident that required my vehicle to be on the shop for several days, I needed a vehicle and the people at Hertz were great! The rates were very reasonable and the service was excellent.

  Kathryn Smith
7 years ago
Car was great to drive, very clean. Service was excellent. Easy to reserve online. Good rates. Definitely use again.

  Jessica Pidgeon
3 years ago
The ladies at this hertz location were super helpful and made sure the car was cleab and ready when i arrived..... Would highly recommend this hertz location

  Jess
7 years ago
The process was quick and easy and priced very well. They are difficult to reach by phone at times, but everyone was nice and made sure everything went smoothly.

  Calista Crawey
5 years ago
Great place, great employees, hassle free, in and out. Always nice, clean cars at great prices Would definitely recommend to anyone!!!!

  Michael Davis
4 years ago
Dirty Cars, They said their car wash was broken, rented a car that was out of inspection. AVOID. Not very genuine customer service.

  Sara Biju
a week ago
Great experience

  Ashley Gaul
6 years ago
Hit a deer, need a car, would like to rent a car but no answer for over 2 hours and no call back! So this just adds to my frustrations...

  Cindy McGahee
7 years ago
The car was dirty and had the last person's garbage still in it. They are impossible to reach on the phone.

  Victoria Maggio
6 years ago
Have been trying to call them since 8am yesterday, they don't answer! Very difficult to do business with them if they don't answer phone calls.

  York Ka Hui
2 years ago
Very good experience. Staff is friendly and efficient.