Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
S M
a day ago
Im from Ma and my van broke down on 90 East in NY. Kinney's towing was dispatched. TJ the driver was a nice guy and did all he could to assist us. Had the shop fix my car and they did a great job and wasn't over the top pricey. Now, getting a tow home with AAA is a whole different story!
Mariah Nichols
3 weeks ago
Friendly fast service. They were upfront with me about issues with my car and offered quick resolution. Responsive when calling for updates. CJ took great care of my issue.
Nadia Ward
a week ago
If I could give them a 0 I would very racist called my husband every name in the book and refused to let me grab a. Few belongings out of my car.
Greg Moore
3 months ago
Great company, dispatched quickly and CJ was a great tow driver. Keep up the good work, and thank you for the tow!
Kyle Gagen
8 months ago
On SuperBowl Sunday my car s engine got a visit from uncle rod knock on the way to Boston from Buffalo. The tow truck arrived promptly, the drivers were professional and helped me load my boxes from my car into the hotel I was staying at while I wait for my girlfriend to pick me up.But boy oh boy is the mechanic shop probably the worst I ve ever taken my car to. Do not trust these people to work on your car. It took a month of calling them every week for them to place an order for the engine replacement. The engine they ordered never arrived after 3 months. I had to source my own engine from Connecticut and deliver it to them personally. After another 2 months of having this replacement engine the car eventually was running. But there were vacuum leaks, coolant leaks, the passenger fender had a deep scratch on it that happened while left at their shop.I would ve appreciated if the owner had a bit more humility and admitted that they weren t the right mechanic to work on my car and admitted they didn t have the experience or knowledge to properly get my car up and running again. They wasted 6 months of my time having their car at my shop and it wasn t fully fixed. I picked the car up without it being fully finished because I was constantly told it would be ready next week for months on end. I was patient, respectful and trusting of their word but I eventually lost my patience with them as they ve wasted more and more of my time without giving me any communication about the work they have completed without me reaching out to them first.
sd strahl
a year ago
I was very lucky to come across Kinny's when we had a breakdown on the freeway. Their tow truck was there in 15 minutes.Very quick and efficient service got us back on the road the next day. Thank you Kinny'sService: Steering & suspension repairService: Steering & suspension repair
Ricardo Aiello
a month ago
Did an excellent job will be going back for more graphics work
Amanda Iveson
3 years ago
Our car stopped during our travels back from turning stone and we had no idea what was going on. We called and they sent people straight away . The guy was super nice got us in the truck to warm us up and took us to their shop . We ended up having a small problem and they took care of it in under 30 minutes and got us going. They didn t over charge and made you feel welcomed. Amazing experience all the way around.P.S : they have dogs which made it even better
Chris Lorence
8 months ago
Ned and team are excellent. I had an issue on the NYS Thruway and they were there in a short period of time for a needed tow.
Upstate Networks
11 months ago
Having been a customer for 25+ years, Kinney's is the most reliable, honest and thorough automotive service. They're not the cheapest, which can be a good thing.For 20+ years, I have driven beater cars (100k+ miles) to commute to Utica and Syracuse from Oneida. I much prefer to spend my money locally with Kinneys for repairs, rather than out of town for a new car. (Besides all new cars become old, and the I'll need Kinneys anyway.) I cannot say enough good things about Ned and his team.PROTIP: If you are a journeyman Auto Mechanic, you would be well served to try to get in as an apprentice.As we go through life, it's RARE to find other people on similar paths. Concern, pride, and humanity at it's best.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, Auto glass repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Side view mirror repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Battery, Oil change
Brian Hind
a year ago
Owner Ned, and Technicians, Gary and Mike assisted us greatly over the past 2- 3days in troubleshooting an electrical issue where the Engine Hot Turn A/C Off message and temp guage dropping to zero had to be examined and rectified.We were 280 miles from home in Canada when this issue arose and we first went to Ned on a Saturday and he interrupted his day off to attend to the problem. Monday we went back after the cleared codes re - appeared.After two occasions of these messages, Ned and Gary ran scans, twice replaced the PCM with used units and towed the car to a local GM dealer to reprogram the used PCM's. It turned out that these used modules were faulty from the parts supplier. They then reinstalled the original, examined the temperature sensor, thermostat, rad hoses and coolant levels and recommended that we were not overheating but had a faulty sensor signal and that it would be safe to drive home. ( N.B a new unit was only going to be available in 5 days ).Before driving home we did a test drive while monitoring the actual temperature of the coolant, rechecked the hoses and they advised us what to do and listen for if we did have a true overheat condition while driving .We drove home successfully and the temp guage worked all the way and no Engine Hot - Turn A/C Off message has reappeared.We were treated with priority, reasonable cost and professionally and truly appreciated their assistance.I work for a GM Service Dept and have an excellent basis of comparison when I say that I highly recommend these guys !Service: Electrical
Sheila Wood
2 years ago
Great Team. We were traveling on a Sunday on I90 in northern NY when our tire blew out. With in 5 minutes Kinney Kar Kare was passing by an pulled over to check the situation. We had another tow truck within 20 minutes. Not only were the friendly and polite the went the extra mile of giving us a ride to a hotel! They managed to get our tire and back on the road the next day. ! Can t say enough nice things about them!Service: Tires
brian koreman
a year ago
The guys at Kinney's were great,Bruce the tow truck driver was awesome,he took great care of my wife's vehicle and his customer service was the best we have seen in a long time,they fix our car in a timely manner and we were off on the road again,thanks guys we appreciate your help
RJ Nichol
3 years ago
I was traveling on the NYS thurway to Rochester when the lug bolts on my tire snapped off. The Kinneys tow guy showed up under 30 min. He towed me about 25 miles or so I could get picked up. I forgot his name but he was a very nice guy and did a great job. They worked on my car and had it fixed 2 days later. I drove it for 2 hours back to Rochester and it was great. Couldn't have asked for better service in a tough situation. Highly recommend!!
Josh Janes
9 months ago
Great guys. Had them inspect my truck, was in and out within 30 min
Stephen Cook
11 years ago
I had a breakdown on the thruway on my way to Buffalo and Kinney's was dispatched to tow me. I'm not from the area, so I had them take me to their shop. They got to work on my car immediately and had me back on the road in an hour. I paid nothing for the tow since I'm a AAA member and the price for the repair was reasonable ($90 to fix a busted brake line). Service was friendly and professional. Would go there again if I lived in the area.
paul vunk
5 months ago
Good people to work with on car care.
Gregory Koziarz
2 years ago
I bought race gas and the owner too the time to get me exactly what I needed at a GREAT price! I recommend them to ANYONE. Very friendly, and very knowledgeable!
Durwood Sorensen
a year ago
Broke down at 5 pm they came right out to tow me excellent pricing and the driver was very friendly thank you
Tara Matthews
11 years ago
Absolutely disgusting service our family vehicle breaks down in the middle of the night when we are 50 miles from home & used him to tow us 1 1/2 miles just to get our car somewhere safer and were charged the maximum amount! No compassion or manners what so ever! Not to mention that they are THIEVES!! My iPod and dock were missing after. Worst night of my life DO NOT USE THIS COMPANY! Just looking to save others from the hellish nightmare me n my family head to experience.
Michelle Archer
4 years ago
The people are great! The mechanic who worked on my car knows his business. He was honest with me from the beginning. They're my new shop!
HD Construction 315
4 years ago
Fair pricing and great service. Hard to beat that. I've had them do minor repair work and even replaced a transmission for me... Highly recommend!
Paula Bojinoff
8 years ago
Have always done more than expected and will go out of their way to help.The prices are competitive and in most cases better with superior work. Have always worked with me very well.The personnel are polite and friendly and will take time to explain things.
Christina Haas
4 years ago
Needed my boyfriend's car looked at. Called them told them we were coming from 2 hours away amd may be a little after noon. They said no problems that they would wait. Thank you so much.
Mark SUTTER
5 years ago
$100 dollars just to hook up, than $60 to tow 10 miles max. Are you kidding me???? Don t call this company for a tow, unless you like paying too dam much for a tow. Ridiculous!!!!!
Donld Fredenburg
2 years ago
I was looking for a tow job for my Harley but it ended up only being a loose bolt on my gear kicker... They saved me on a tow job and got me on my way Thank you Kelly for your help.
Chris Bennett
2 years ago
Service was friendly and picked me up within 30 mins off the thoughway and very good priceing
Paula Bojinoff
9 years ago
Professional, Friendly. They have gone out of their way for me everytime. The price for repairs are more than fair and Never inflated. Would highly recommend!
Ken Arnold
3 years ago
Jamie is a great no excuses kind of a guy! Knowledge able & just all around great care!
Pat C
4 years ago
Good family owned company, they keep you informed of your service and are always available to answer questions.