Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  t'Jacques G
a month ago
I was on a roadtrip at night and realized one of my bulbs was out while getting dinner in town. I came here at 8pm to get a replacement bulb. The gentleman with black hair and beard helped me figure out what headlight I need and also let me know how to dispose of the old bulb. He was so nice and helpful and friendly! I think his name is Rick E. based on my receipt.

  Marcia Reeder
3 months ago
Curbside assist to change my wipers for me and his recommendation of the type of wipers was great! I love them!

  Russ
3 months ago
Always had the parts I need at a really great price.

  Bruce Chandler
a year ago
Had all the correct information for my vehicle. The parts specialist gave me the wrong parts for my car, and then when I went back in after I had figured it out, they were saying they didn't have it in stock but on the website it was & I even showed them specifically which part finally they gave the right ones but I had to go back again because they couldn't refund or exchange without the card I purchased with. Not very knowledgeable, and it seems they didn't care & were too busy talking with each other instead of giving better customer care.

  Pat C
a year ago
Employees park their personal vehicles against the curb in front of the store. None of them have a shirt depicting they work at the store. They look as if they just rolled out of bed and came there. Employee assisting me was trying to give me incorrect parts and wouldn't listen....I will go elsewhere from now on. Place has gone way downhill since a few years ago.

  Daniel Marshall
a year ago
Service was good as always, it's unfortunate that I received a 15% discount but wasn't able to use it at the store( on line only). It should say that on your emails. It wouldn't have done me much good to order on line just to find out they wouldn't have some of the parts for a few days. I did get most of the brake parts when I was there and the employees were very helpful

  Annoying Crow
6 years ago
A CUTE LADY HELPED ME FIND THE RIGHT SNOWBLOWER OIL THAT I NEEDED CAW CAW, HIGHLY RECOMMEND CAW CAW

  Mark Houseman
a year ago
Matt at comercial sales hooked me up ...came out with a box of parts and still had a few dollars left in my wallet .good people and hepful. ...buy local keep the stores open you dont want to see what happenes when they are all gone .

  Christy Netzband
11 months ago
Quick and easy service. A guy installed wipers for me who was very friendly. I wish they could install the rear one though.

  shawn Lisi
6 years ago
This is great store. I was just there again yesterday. My back breaks are almost gone and need new rotors as well. I order online got 30% off and order was ready in 30 minutes. While I was picking up the nice lady looked up another part I might need and told me it was in stock as well. Great staff there.

  The Luckiski
3 years ago
Update ** - spoke with customer service and they called the Oneida store to set up the return for me. Larry is the manager handling this, and I'll go there in between jobs. Feeling a lot better about this now, especially since the Schumacher company never answered the phone or replied to my email.Very disappointed in Chrissy, the store manager's customer service skills. I spoke with an employee regarding a return of a battery pack (to jump start vehicles) that doesn't work. He was unfamiliar with how/if to return this and took down my information. I couldn't find the receipt at the time and so he took the sales info (date and amount I got from credit card stmt) to leave for store manager to look up the receipt and call me in am. She pretended she had no information and just asked "how can I help you." When I expressed irritation that she hadn't looked up the information he took down she replied she isn't required to do this because they don't accept returns of these products and claimed there was a sticker on the top of the item telling customer to not return this item to the store and that I was to call a 1800 #.Well! Ok then, this "manager" isn't going to do anything she isn't required to do for customers. I bet corporate would like to know that. I'm on hold with the company for this defective product and my next call will be Advanced Auto Corporate. It's a good thing I found the receipt because that TW store manager didn't even attempt to look up my purchase to assist me with a list receipt.** Keep receipts if you purchase from Oneida and might need a return**

  Kyle Harris
3 years ago
The yard itself was amazing and the prices were amazing- but the employees attitude was really terrible. They were rude. They need to woork on thier customer service skills. Overall i give the whole experience a 4out of 10

  Michael Davis
a year ago
This is an example of a good store with helpful courteous and friendly staff who know their way around the store. Thanks!

  Peter Newton
5 years ago
My local go to. Really great staff here. Not so at other locations I've visited. Great on line deals if you know to look. Wide selection and good pricing.

  superchargedcars
5 years ago
The manager here is awesome and super knowledgeable. The commercial manager is great too. They really know their stuff. If they don't have something they can order it factory direct and have most items the next day.

  Paul Cortright
6 years ago
After going to Walmart and finding out they didn't have the battery I needed, I decided to make my way to Advance Auto Parts. Not only did they have the part that I needed, but they installed it for me, hassle-free, even though it was freezing outside! Highly recommend this Advance Auto Parts.

  Angelina DeLeon
5 years ago
I really like the people who work the counter. They patiently looked up all the parts I needed then advised me to order them online so that I would get the online discount. I will be back. Thank you!!

  James Jones
a year ago
Bought 2 manifolds for my truck here gave me the wrong ones and now making me wait to return them bc they don't have enough cash to give me my money back

  Kenneth Hefty
10 months ago
Terrible serviceWent several times thinking different employees might be better. NOPE!

  Jed Smith
2 weeks ago
Just a regular parts place

  Linda Fogg
2 years ago
Wiper blade fell off while driving. Stopped advanced auto. Very helpful and put them in for me.

  Doug Grinnell
3 years ago
Staff is knowledgeable & friendly. And they always have the correct parts for the right price!

  Robert Jones
a year ago
nothing much its your typical chain autoparts store. people are pretty decent .

  Going Bonkerz
a year ago
No auto knowledge at counter. Customer service is lacking. Phone ringing off the hook and employees on cell phones most of the time I was in there.

  James Heaney
4 years ago
Efficient and knowledgeable. Prices are good. They normally have parts in stock, and have a fair inventory of accessories.

  Cherie Crossway
6 years ago
Everyone's so helpful here just ask what you need for your vehicle and they will get it, there great!!!!!

  Jeff Stadelmann
2 years ago
Local employees are great, corporate I m not so fond of

  Gary Manning
a year ago
Oneida & Chittenango locations are very knowledgeable and helpful...Usually has what I need...which is a plus .

  Craig Brown
5 years ago
Friendly supportive team. Helped me search through a carousel of bumper clips, and borrow a hammer to quickly install them.

  Matt Rounds
7 years ago
They have a good selection of products and their online ordering makes shopping very easy.