Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TAMMY SALTSMAN
a year ago
My boyfriend ordered parts that were going to be in by noon, prepaid for them and when we went to pick them up, on the door was a haphazard sign written in sharpie, sorry closed. He wasn't able to even get the parts from a different location on something that needed to be fixed immediately. Went back at 8 pm, all the lights still on but still had the hand written sign on the door. I understand things happen but it's not very professional.

  James Zapetis
4 weeks ago
Quick in and out parts in stock.

  Eileen Mance
a year ago
Purchased a battery there today and the salesman didn't even offer to carry it to the car for me. I'm 84 years old and found it to be a struggle. Also he could not recommend where I might have it installed. Won't go there again.

  Michael Skillo
2 years ago
Its alright... (Honestly I prefer the Macedon location, and yes, it has everything to do with the employees.) The guys here are nowhere near as good as the the guys in masedon. I concede this is subjective, and is a personal opinion. To be clear i should state this only applies to the general time of writing this post. Clearly the employees at either location are not static, furthermore some employees may grow into a greater wealth of knowledge therefore negating this statement.

  Jasmine
2 years ago
My husband and I went to buy some brake pads, there was only 2 employees at the counter and one of them was with a customer, so we waited he finished with the customer and they both just started talking on the phone and didn t even acknowledge us, I would of appreciate a we ll be right with you but nothing, no eye contact or anything!! And WE WERE THE ONLY CUSTOMERS THERE!!! Horrible employees can t even say horrible service because THERE WASNT ANY SERVICE OR ACKNOWLEDGEMENT FROM THEIR PART!!

  Dakota Rossman
a year ago
Always helpful, so far I have been pleased if I can't wait for a part this is the store I come to.

  wicknasty81
2 months ago
Good parts fast service

  Tara Giali
a year ago
Manager helped me .. very upset he was all alone with no help and it was swamped. He was kind and helped me put a new battery in in-between customers.

  Rho Black
4 years ago
They are very helpful with diagnostic tests to determine whether your car needs work. You can borrow a tool when you dont have one and they'll install your wipers if you dont know how. This is a great and reasonably priced place for all your auto needs.

  Eric Oberdorf
3 years ago
Went to auto zone three employees there couldn t even be bothered so came here great atmosphere and employees. Went above and beyond. Definitely the only auto store in Newark worth your time and money.

  Mark Haley
3 years ago
My 2008 Tahoe got an attitude just because I was looking at a 2021 Yukon. About 30 seconds later my engine quit. So sensitive. Anyway, I limped the Tahoe back to Wendy s in Newark. I figured it was my throttle position sensor. So I ordered one up from across the street. I walked over and picked it up about 20 minutes later. While I was there I was thinking out loud and said I needed some sockets. Bam! Bill produced a socket set for me to borrow. That was really appreciated! Thank you, Bill!I was able to repair the truck and get on my way. I m still thinking about that Yukon though!Thank you Bill and everyone at Advanced Auto in Newark, NY. You folks have always done right by me!

  Justin Frank
2 years ago
Sold me a defective transmission line. Blew out and caused transmission to fail. We have had a claim in for 4 months now for reimbursement. They keep avoiding the issue, saying you have to talk to someone else who isn't them but they won't give out the contact information.UPDATE: They covered the claim after about 4 months, updated to 4 stars.

  cob
5 months ago
they were nice to me

  James Crocker
4 years ago
I have been going here for years. Today was the last straw. If u don t know what you are talking about then say that. Don t throw your hands up and stamp away Really..... I the parts I have got hear. No more no way I will spread the word to. Should get a negative star

  greg tanner
8 years ago
I went here today for brake pads and left there with answers to multiple questions. A man named Ariel helped me. He was FANTASTIC! Ive dealt with many people there and he is by far the best. He came out to my vehicle with me and looked at things and even helped me figure out why i couldnt get my a.c to charge. He has the best customer service skills of anyone i have ever dealt with at auto-zone or napa. Ive had a few lousy experiences with a woman that works at Advanced that has discouraged me in the past to go back because she made me feel inferior multiple times for being a female and not knowing very much since she is also female and knows quite a bit. Knowledge means nothing to me without good customer service skills. Ariel made me feel comfortable and has changed my mind about Advance. This will now be my go to place for all of my repairs now that I know I can ask for him specifically.

  Jim Hale
5 years ago
Made a difference as to who you talk to. Had called the corporate office and got nothing. Went to the store and got the problem resolved. They have my business. They are willing to work with you and your needs.Thanks. Thanks. Thanks.

  Mitch Kelley
6 years ago
Great store. Good Customer service. The only negative was their diagnostics computer was down so I couldn't get my codes read.

  Chris LaDelfa
4 years ago
The customer service was great, I had them test the CCA on a battery for me and the dude was awesome!

  tanya Lenfest
5 years ago
I always walk away from here knowing I have exactly what I needed. The employees here are very knowledgable and helpful

  Paul Mcloud
4 years ago
Always love thoseguys and gals they all their stuff and they always nice to everybody and they be looking out for the vets

  Brandon Hayward
4 years ago
Associates were nice and friendly. Store was clean and well organized.

  Bill Sweet
6 years ago
Experienced and Knowledgeable staff along with competitive prices keeps me returning for my automotive needs.

  jesse ritz
6 years ago
Kind professional staff and competitive prices 5 out of 5 stars would shop here again

  Kathy Camblin
4 years ago
The staff makes this place a 5 star business ! Super helpful and friendly !

  Stephen Hunn
4 years ago
Always willing to help, has most items in stock at all times

  Allisha H (Alley)
2 years ago
Love mechanics and looking for my veichles parts very calming it Is relaxing

  Laurie Schutt
a year ago
Very helpful with whatever you need and knowledgeable!

  Michael Murray
4 years ago
Only given a 3 due to the staff are not properly trained and do not have much knowledge about cars or the parts they need you will often have to return the part u need at least 3 times before receiving the right parts

  Valerie Macaluso
6 years ago
Dan was so helpful, polite and knowledgeable. Great place to shop!!!

  Kathleen Shoemaker-Kelley
6 years ago
The friendly, knowledgeable customer service made shopping much easier.