Mercedes-Benz of New Rochelle Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Omid Ahmed
a month ago
Thank you for the quick and reliable service. Received my 2024 GLC Coupe back in great condition. Thank you service advisor Edwin Garcia for working on my car. Also special thanks to service department manager for giving me a nice loaner. (Mohammad Ahmed)

  LM R
2 months ago
Wonderful experience buying my new Mercedes. Nicolas made sure all my questions were answered. He also ensured that I got the best deal and found the car with everything I wanted in it. Go see him for all your Mercedes needs. Will be back to see Nicolas and this dealership for all my future needs.

  Bin Liu
6 months ago
Andrew, the service representative who picked up my phone, has a very bad attitude. For each question of mine, he either answered with vague terms of using very passive tone. He showed no interest, or simply no respect to my business.

  jose ramirez
9 months ago
The worst. Costumer service cant not even tell you if there a courtesy vehicle or not. They try to fix your problem on the phone without even listening to the problem. Vehicle fcked up just 1 month ago bought it and already giving problems I wish I could just take the vehicle back and take my money back do not recommend this dealer to no one.

  Robert Jenkins
a year ago
I must say , my experience at Mercedes Benz Of New Rochelle was awesome !! The Personality of the representative Edwin Garcia was remarkable.He was attentive ,informative and very patient.After utilizing Mercedes Benz of White Plains service for so long and then having to switch due to several unpleasant interactions.(due to new staff I presume)I m extremely thankful that I found a new home for my vehicle service needs.Service: General repairs & maintenance

  Nicholas Fasciglione
a year ago
Matt (service manager), Mariah (service advisor) and John (loaner coordinator) made the process of dropping off my car for service superbly convenient and easy. Thank you to a hard working and caring team.

  Denis Thomas
2 years ago
In and out, fast service. The team will work to get you the best price available, that being said, Akhtar Ahmed was my service advisor, thought he wasn't trying to help at first but realized at the end it was the complete opposite. I apologize for being so angry during the process. Akhtar Ahmed is highly recommended, he will work with you and keep you up-to-date throughout the service.

  Victor MaddVac Nunez
a year ago
Took my car for maintenance, I was very happy with the services & the staff was amazing, Frank took good care of me, I was in & out pretty fast. Price was right, I thought mbusa was going to be outrageous, not at all, I think I found my new spot for services, Thank guys, ya rock...

  Ciro Chechile
a year ago
I have a question about my car the service person that I talk to won't give me time of the day

  Eddy D Lahens
8 months ago
Courteous service and parts dept.

  yah yah
2 years ago
Niceee..

  Paul Thompson
2 years ago
The worst dealer ship

  MT Garcia
2 years ago
Just the best

  Domingo Vasquez
a year ago
I went to buy parts, you have to park on the street and walk a lot and there is little sign to find the location of the parts.Fui a comprar partes hay que estacionarse en la calle y caminar mucho y poca se�al para encontrar el sitio de las partes