Jaguar New Rochelle Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Emmerich
2 weeks ago
Handover NeeRochelle is by far the best. Called Monday for service and needed a loaner, and my appointment was scheduled for Tuesday. My representative Matthew had me in and out in no time. And to top it off, he was able to deliver my car to my home when the maintenance was completed.Never been happier with with any car service department.

  Lacy Patterson
3 months ago
The experience that I received from the staff was 100%. They won t make a customer spend something that s not worth it which I personally appreciate the feedback from the staff members. Unfortunately, due to the lack of my maintaining, I wasn t able to satisfied myself with the fax That I Couldn t do what I wanted. It wasn t about what I wanted. It was about the facts of the situation but I m still satisfied of what the staff told me and how I was treated, which was. Wonderful. Whatever vehicle that I will be using from From Jaguar, Land Rover from New Rochelle will be my service tech. I won t even give up those guys for no one else

  Zealot Arab
a month ago
Highly recommend stopping into this dealership. They have a nice selection from all the brands you can think of I had dropped my vehicle in for service Mr Kenneth & Mr. Vega jr was able to assist with no hesitation and superb excellence towards making sure my vehicle was back on the road with no problems Thanks LANDROVER & JAGUAR of New Rochelle for keeping my car on the Road safe and worry free.

  Susan Ridenour
2 months ago
My vehicle had a myriad of issues from a hail storm. Matt the customer liaison kept me informed every step of the way, including dealing with my insurance company. Well done!

  Thomas Hiebert
2 months ago
The entire team at Jaguar New Rochelle was fantastic!! Our Sales Associate, Aris, was the best! Thanks to Aris, we completed the entire lease process in less than 36 hours, and left with a brand-new Jaguar, exactly as we wanted it, at the end of the process. We could not be happier with our experience. Thanks!!

  Sandra Dechiara
2 months ago
I had a great experience Joseph always shows the up most professionalism,respect and compliance when handling my much loved Jaguar,thanks again Joseph

  michael wagner
3 years ago
I sold my Mini Cooper S to the dealership through Autonation. Autonation was great and easy to use. But the representatives at this dealership- Jaguar Larchmont/New Rochelle were not helpful. I was advised that the sale of the car would take 45-90 minutes. I arrived at 3:30pm and left at 6:30pm after hearing "5 more minutes" way too many times. I was supposed to be heading directly to a different dealership to pick up my car, but they took so long to make the deal- that I had to cancel that pick up and rearrange things for another day (now without a ride and with a poor friend who had to wait for me in the parking lot for 2 hours).If this was the worst part, I would have moved on. Buying/selling cars always takes more time than they say. But I had mistakenly left my garage door opener in my car when I sold it. It was my mistake - I get it. If they told me it was unrecoverable, I would have moved on quickly. But I called the very next morning once I realized. They said they would look for it, it happens all the time, and it wasn't a problem. I called back before closing and Ryan, one of the salesmen who helped with the sale of the Mini, said he had it. He told me he would mail it to me the next day.A week later, I called to inquire about the status and was told they didn't have it at all. Told me they would call down and have someone check, have the GM check, blah blah blah, and they would call me to let me know. At this point, I knew they didn't care anymore. They never called back. I called again and left a message on their vociemail. I emailed. Never received a callback or an email response. I called the next day and spoke to a different salesman who said he would look into it for me. Finally, two weeks after the sale - I was told by the original salesman Ryan, that I must have the garage door opener in a briefcase at home... I had called and told them exactly where it was less than 24 hours after I made the sale and they told me they had it, but that apparently was a mistake... also, it was my only way in and out of the garage, so I definitely had it exactly where it always was- in the car... not in a briefcase in my home.Long story short - terrible service, they give you the run around instead of being straightforward, and everything takes way longer than it should.

  James Raysor
3 months ago
The most pleasurable and professional experience I have ever had.

  Desbeknowing
3 years ago
The man of the hour is Brandon. He s so great at his job in the service department!! I feel like family whenever he is Around. And no matter what I bring my car in for, he makes sure it gets and exterior detail.

  abraham cruz
3 weeks ago
Good costumer service.

  Remy Medranda
2 years ago
The very best dealer in the area! Highly recommended.