Empire Hyundai of New Rochelle Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mrj Nazmul
a month ago
They are really amazing people. I met Prince. He helped me through everything and get me cheaper insurance for full coverage. I really appreciate the service they provided. Amazing service and experience.

  Anthony Garcia
a month ago
Josh was amazing. Extremely helpful and knowledgeable. I would recommend anyone to come to the Hyundai in New Rochelle and ask for him.

  Sade Hayden-Biggs
3 weeks ago
After working an 16 hours shift at work,Joele Montalvo was amazing. He made sure all my documents were updated and even offered shuttle services to go home while waiting for my car to be serviced. I was out in no time, I have been with Hyundai for 8 years purchased 2 cars within that time frame and this is the best service I ve ever received. Thank you and keep up the great work!!!!

  Cornelius Hicks
4 days ago
Brought in my Hyundai Elantra for a multi point inspection. I was greeted and assisted by Joele who checked my car in and was very understanding and inquisitive when it came to why I brought my vehicle in. He even had me speak to the tech that was completing the inspection to help with the issue I had mentioned when checking in. I had explained to him I was a first time car owner and was unfamiliar with things, and he offered to have a sales person explain all the features of my car even with it being I brought it from a different dealership. Look forward to doing business with empire Hyundai again!

  MyrtisJohn Rose
a month ago
My recent mid-March '24 experience with Empire Hyundai was efficient and courteous. Service Advisor, Alex Chuchuca, got my car in (for its Annual DMV inspection) and me out (on my way to work) very quickly. The new Courtesy Van whisked me to the New Rochelle Metro North Station. Alex even waited for me after the service area closed at 5 so I could pick up my car.

  Patrick G
4 months ago
Had an extremely positive and productive visit, which was facilitated by Angelica Mandracchia. She was warm and welcoming but most importantly made the process efficient. She went out of her way to help me (during what seemed like a busy time) during a service visit which was the epitome of excellent customer service. It s those positive experiences that make an impact and should not go unnoticed.

  Ron Gazzola
2 weeks ago
The work that Empire Hyundai service performed for me was completed in a timely manner. The staff was professional and courteous. Even when I didn't purchase a vehicle from the old New Rochelle dealership, I always had my Hyundai serviced there, the new sales staff is great just purchased two vehicles from them. I would recommend this dealership for both service and sales. Joele Montalvo was my service consultant; Joele was pleasant and very knowledgeable he explained what was going to be done and a time frame of how long it would take excellent service experience.

  Eileen Swanson
2 weeks ago
I appreciate the service I received. The young lady that helped me was very professional and kind. Unfortunately I don't remember her name. And the service was fast and efficient.

  Rafael Dilone
a month ago
I m very satisfied with the help and attention I received from the inception of my interaction with the service team. Joele Montalvo took charge of my trouble with my vehicle and made all the necessary arrangements to correct the diagnosed engine problem. Mr Montalvo made the necessary phone calls to arrange my engine replacement and arranged a loaner vehicle to assist me with my daily activities. I m very grateful for his thoughtfulness and the assistance of the team member in charge of loaner vehicles. They were outstanding in making sure that I was taken care of. Thank you and gratitudes to all the Hyundai team members at Empire Hyundai of New Rochelle..

  Jane Rosenberg
a month ago
I was extremely satisfied with my recent Hyundai Kona maintenance visit. Joele Montalvo was professional, knowledgeable and courteous. I was kept informed of the status of my car, as well as recommended details to keep my vehicle running at its best. At the end of my service appointment I had a very specific question. At that point I was introduced to Alex who was able to show me how to adjust my dashboard!Thank you Empire Hyundai!

  Cheryl Cohen
a month ago
AMAZING dealership! The finance manager made the process go so smoothly and easily. Everybody there was so friendly and willing to help. The deals are unbeatable. A must go

  Tracy Leone
a month ago
I recently recently purchased a certified used vehicle, and was hearing a very loud humming noise from the rear. I thought it was going to be something very bad and expensive with the car but Angelica my service advisor assured me they would find the issue and even worked hard to get it covered by the used car department. She was very informative and kept me updated every step of the way. I highly recommend!!!!!!

  Ted Carpinelli
2 months ago
Had a great expereince at Empire Hyundai. Michael Khaimov let us test drive the car, broke down the different options and worked out a deal that worked for us. He understood our situation and was never pushy or overbearing. Overall a great experience, plus it was all done pretty quick!

  Alvin Peters
3 months ago
I was at your service department earlier today. And it was one of the best experiences I've had at a service dept in a long time. Robert said it was okay that I didn't have an appointment. He said I'll get you in right away...have a seat in the waiting area, and I'll text you as soon as your car is ready. He was professional, and courteous.

  Marie Kouassi
2 months ago
I dropped my car last Friday for the anti theft update and I wanted to give this dealership a shoutout. Especially Joele Montalvo, the technician who worked on my car was so nice and patient with me. He walked me through the process of what was needed on the car and assured me it wouldn t take long, which it didn t. He gave me a call right after and explained everything that was done on it. Thank Joele!

  SHERRY CYRUS
a month ago
Empire Hyundai of New Rochelle is the only place I would ever go to or recommend for a new or used car. They are top notch in customer service and in giving you the best deal for your money.

  Marilyn LoPresto
2 months ago
I had a wonderful experience at Empire Hyundai this past week. My salesman George Dimopaulos was great. George went beyond his role as a salesman. He was very patient and understanding. I would recommend Empire Hyundai of New Rochelle and ask for George.

  Cynthia Holmes
3 months ago
I visited this business due to my horn no longer working. Although I did not make an appointment prior,Yohaines Nieves was very courteous and professional. She took the time to tell when they actually started working on my vehicle. It was completed a lot sooner than anticipated, even though an appointment wasn't scheduled. She was very helpful.Service: Auto maintenance

  Symone B.
2 months ago
This dealership has been great to me over the years. Thank you to the service department.Honorable mention to the old sales team (when they were New Rochelle Hyundai) who were also great.

  ruel Creightney
2 months ago
I recently went to empire hyundai of new Rochelle to have my 2019 hyundai santa fe serviced. I meet with the service manager Christian Coello who came out to speak to me and was very helpful. I really appreciate all his help. I also met with Robert Schiavone, the service advisor, who was also very helpful. I highly recommend them and there great service.

  Dru Gutierrez
3 months ago
Representative Joele Montalvo was great and kind. Came to always reassure that my vehicle was being worked on. But only downfall was there was no water, coffee or snacks during the wait.

  Anthony Pagano
4 months ago
My experience at Empire Hyundai lived up to all expectations. People were courteous, kind and professional. In particular Ms . Angelica Mandracchia went above and beyond in helping throughout the entire process. She is truly an asset to her company. Sincerely, Dr. Anthony J Pagano.

  Matthew Baffuto
2 months ago
Posting for Rosemary Gaita; Angelica was my service advisor and she was phenomenal! Fast, efficient, and very professional. Please acknowledge her. She is an asset to your company! Thank you, Angelica!!!

  Alban i Krasniqi
2 months ago
I went to buy a 2010 Toyota Prius carI lost 3 daysthe guy who sold the car didn't know what he was looking for, I sent him all the documents after 4 hours, he told me to come tomorrow because we are busyI lost 3 days, I have not seen more irresponsible peopleI showed him the SSN and he said bring me the EMPLOYMENT AUTHORIZATION too, I want to see him very responsible without shame

  Sal Cataldo
a month ago
When I arrived I was taken care of promptly. The customer service rep Joele was friendly and courteous and explained the procedure of what would happen.

  Jose Selemi
a month ago
My car was serviced pretty quickly once the parts were delivered to the Empire Hyundai servicing department, but the parts did take some time to be delivered.

  Jennifer Hammer
3 months ago
The team at New Ro Hyundai is a pleasure to do business with. The staff are kind, attentive and very helpful. It is great to have a place I trust with my car care needs.

  Jennifer Guerra
2 weeks ago
Great experience with service dept this weekend. In and out quickly about 1 hr for 16k service and NYS inspection

  Nancy Udin
4 months ago
Working with Angelica M. in the service department helped make my very stressful repair that much easier. She is an amazing asset to the service team at Empire Hyundai of New Rochelle.

  Stephanie Stella
3 months ago
I took my car here on December 21st for its check engine light Yohaines Nieves was my service advisor and provided such friendly excellent service I was kept up-to-date up on my vehicle status, and the work was done the very next day Couldn t have been more helpful. Thanks again