AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anna Dionizio
a month ago
Carlos, New Rochelle store manager was super and polite, in helping me with finding me windshield wipers for my Honda CRV 2019, and even replaced them for me from my old ones, Checked my washer fluid as well.Excellent service here I would recommend anyone to come and purchase their parts here.So very happy, and satisfied.Anna from New Rochelle.

  Marie Whalen
3 months ago
I had to go delete my previous review which was also five stars so I could write this review. I guess we re not allowed to review the same business twice. i ve always had good experiences in the store and today was no different. I love the fact that they have the code checker to see what s wrong with your car. When I was there today it was very busy Carlos took the time to check my code and told me I needed a thermostat. It was raining out and he had a pleasant attitude even though he had to help me in the rain. I wanted to give him a tip and he refused it. so I purchased the thermostat and the gasket from Carlos. I figured the least I could do was give him a good mention. AutoZone you are lucky to have a manager like Carlos. People like Carlos is the reason I will continue shopping in AutoZone and recommend them to my family and friends. I hope you appreciate him. I live right near advance auto parts and I go out of my way to go to AutoZone because of the AWESOME employees like Carlos.

  Vinnie 1973
7 months ago
I'd give this location 10 stars if I could. We're not from this area and our windshield hit with something on the NJT. Left in a situation with no parts here for Safelite to repair it and a 1,200 mile drive home the anxiety ran high until Carlos came out and took a look at our situation. He patched it for us leaving us much more relieved about the venture home. Thank you so much Carlos!!

  MICHELLE DUFF
2 months ago
The store manager Carlos R. Was very helpful to me, with assisting me in getting a rear windshield wiper for my car. Although the store didn't have it in stock. He called stores in the Bronx too see if they had any. He was very professional and polite.

  Liam Mcmahon
6 months ago
Went there last night, doors were locked at 9.48pm when supposed to be open until 10pm. Drove 20 mins to get there. I was in a real jam to get a part to get car ready for work today. Knocked politely on window- staff sort of smirking/jeering me. One worker sweeping floor pointed at watch - and I was like yeah, I thought open until 10pm. So had to go elsewhere this morning. I think may be new manager as have had good luck there in past. So just be careful that if you are in a real jam and down to wire - don't depend on this store. I get it people trying to get a head-start on closing. However - store may need to update their hours that they close at 9.45pm. To all potential customers - just make sure you get there 20+ mins before closing.+1 to comment from Jay E below - 'I dealt with a gentleman with braids and glasses who spoke to me in a very nonchalant attitude and complained more about wanting to go home then taking care of my reimbursement'This was the very person and same experience. Glad not just me. I was in store on Monday - nonchalant and uninterested for sure.

  Akeen Watson
6 months ago
Asa and Mia were excellent employees and delivered over the top customer service. They went above and beyond to make sure I made the best purchase possible

  Marlene Lorenzo Raymundo
11 months ago
If it wasn't for Daven I probably wouldn't return. Daven was really helpful and made it an easy trip, he was super polite. On the other hand there was another young gentleman with glasses on Tuesday, 4/25 who didn't seemed polite at all. Every time a customer needed help he seemed so annoyed ringing them up, answering their questions, helping them etc. There was a time where Daven picked up a phone call from a customer and the customer on the other end wasn't understanding and the young guy just jumps into the phone call and responded very rudely. It's extremely unprofessional. Anyways, THANK YOU DAVEN!

  Hillary James
9 months ago
Went to have my battery tested here. Staff was friendly took the battery out and had it charged in under 30 minutes. However, my battery was bad and is under a year old. I unfortunately bout it from AAA and now having to jump through hoops for them to honor the warranty...

  Esvin Leveron
2 years ago
I was waiting more that 45 minutes to get service and no one was able to help me

  Doc Nitty
a year ago
All though they have better prices then other places. The service is poor sometimes you have a great employee and they are informative and helpful. Other days it makes you wonder why you even stopped there. The Mount Vernon AutoZone was great that day, but the New Rochelle location was horrendous. I went to the Mount Vernon store after stopping at New Rochelle. I also was at the New Rochelle location during the holidays, and apparently they had a lunch situation going on. Every employee was eating. They said I had to wait yet the store was open. One employee who looked like a supervisor had chicken in his hand and a napkin peeked from behind the shelf then eventually came out with the chicken, and said give me a moment. He was completely uninterested in helping me yet I'm spending money at the place you work at. Honestly it's a waste of time going to AutoZone in New Rochelle you are better off going across the street to Napa auto parts.

  Vida Loca 65
10 months ago
Bryant was awesome at installing my back tail light! He took his time and made sure it well put and working! 100% Recommend!

  Jonathan Casiano Sr.
8 months ago
Big thanks to Angel, Josue, and Jugo for amazing customer service!! This is the best autozone in the area. They went above and beyond to make sure my issues were taken care of! 5 STARS!!!!

  Jay. E
6 months ago
I dealt with a gentleman with braids and glasses who spoke to me in a very nonchalant attitude and complained more about wanting to go home then taking care of my reimbursement

  Jessie Ob
11 months ago
Ralfy and G. Was amazing !! He managed to help me and addressed the needs my car needed it. He was knowledgeable, he went above and beyond. Autozone should hire more individuals like Ralfy G. The store he works for is New Rochelle, NY. Thank you for having such an amazing employee!!!

  Miguel Matos
7 months ago
The staff are very helpful and professional!!!They make you feel comfortable and relax.

  Brittany Hewett
5 months ago
Manager with the dreads has an attitude problem. Just go to advance instead.

  Armond B Kennett
2 months ago
Overcharged higher price than stated on shelf tag.

  Jannelle
9 months ago
In the store that is in New Rochelle, New York with number 788 today, Saturday, July 22, I bought 1 battery at 1:17 pm and they did not take good care of me, apart from they made me wait 2 hours to change the battery when there are 5 people inside the store and since I am a woman I have to wait and the men who arrive after me are quickly attended to, that is unfair

  Sylvia Santified
a year ago
I went to their to get wipers for my vehicle. Even though I gave the cashier the model and year. I still have to get the vin#. I asked if anyone was their who could assist me in putting them on. Oh I don't know. She finally asked a worker. Do you know how long is the wait time? It could be 30 mins to an hour or longer. The reason for the three star is for poor customer service. She finally found the wiper my car needed. Oh it's in aisle 2 no help. I have to forge my way through.

  Wendy White
a year ago
I went into Autozone a couple of months ago and overheard the store manager instructing some sales associates that they should answer the phone, and not leave customers on hold for an extended time couching them about great service. . I was pleasantly surprised and happy that there was someone who valued customer service. I had a great conversation with the manager and left feeling like this is the new branding for this store. This was after stopping visiting this store over the years due to horrible service. It was such a disappointment to return that same date and encountered the nastiest boy with deplorable behavior and customer service. I requested to speak with a manager and asked for the boys' name while he was being rude there were two other employees present and they refused to give the boy's name as well. Finally, the customer service manager emerged and apologized for the boy's behavior, and even then the boy did not stop and continued to be loud and rude. He had to ask him multiple times to stop interrupting while I explained the situation that transpired. I was given his name by the customer service manager (can't remember his name, very nice male). I informed them that I will be calling that Monday to speak with the store manager. The customer service manager was apologetic so I decided not to reach out to the store manager and never gave it a second thought. Until today 6/19 when I went to the store to place an order and experienced the same boy with his deplorable behavior. This time I made sure I got his name from his name tag JACK G. I left the store without making a purchase and went across the street to NAPA to as not to deal with Jack. I will never go back to my local Rochelle Autozone. As a customer, I will not spend my money where service is under par.

  Omar Alsaedi
2 years ago
Wait times are really bad, only one worker at the time. Ended up not even getting help as I needed. I drove a long way to come here, the worker is respectful and told me he would not be able to help me. I wish that this store hires more workers. Having one worker doing everything is just very unprofessional. I saw him answer so many calls whilst trying to handle customers. They should have workers on hand when it gets busy. I ended up waiting close to an hour just to leave. The first visit I visited this store I really enjoyed how the worker helped me. Unfortunately this store s reputation has fallen down the roof. Even whilst looking at recent reviews many complain about the long harsh wait times. Please hire more workers!

  Pelham House
2 years ago
I've been here several times. Store is disorganized and folks behind the counter seemly barely competent, if. that. Nice that I can have a battery charged: though concerning when they can't find said battery an hour later. Kinda comic when you're in line for like 10 minutes, when only 1 person is struggling to charge a customer, while a couple of knucklehead workers next to him are only providing commentary and not helping process the rest of the line (or anything else productive for the business).Going forward, I'll either drive further or simply have it shipped. It's incredible that this store currently has a score of 4/5 with 400 reviews.

  Tyisha Drakeford
2 years ago
First let me say: This location is definitely the best one I have been to. They were helpful, patient, and answered my questions with great feed back. I seen the new manager Jessie, who use to work at Mt vernon ( was now the manager at New Rochelle location) and him and another associate help me get head lights for my car and even helped put em in. I was so delighted. To delighted. Not only because they helped me but they did it while they were short staffed. They gave each customer in the store great personal care.I'm strictly going to this location from now one.... even if it's simply for coolant or a car scent. I'll be here.

  Priscilla Rivera
2 years ago
My windshield wipers were shot a few weeks ago and I needed to get them replaced. I went into AutoZone and was more than impressed with the amazing customer service I received. The employees were kind and courteous. They explained why getting silicone wipers was the better option for my Hyundai because I needed something with longer life expectancy. They helped me figure out the size of the wipers I needed and were kind enough to help install them. I would definitely go back for anything I might need for my car. Thank you!

  Delfio Cassara
2 years ago
The first time I went to this store was lighting fast, they knew exactly what I was looking for and I was out of there real quick! I was there again and it was a disaster, parking lot is packed people are triple parking. So I thought I go in it will be lighting fast again! But I was wrong nobody offered me help but I was able to find what I was looking for. Now I'm standing on line waiting to pay, only 2 people on front of me only 1 person working and answering the phone at same time while the rest of them they were just hanging around. I'm still waiting and I was forced to leave the item and go because I was to move my car. I won't go to that store again!

  Milhan Mohamed
a year ago
I go to this store pretty much all the time. The manager with the curl hair she was rude,mean and was not friendly at all. She is not eligible to be a manager. The rest of the guys were awesome!

  Michael Nunez (GoogleMike)
2 years ago
The customer service was great. I originally went hoping they would charge my car battery since it was low, but it appeared that the battery was bad (6 years old). They were able to explain the situation and provide a battery for my car. I was able to install the battery and it still runs fine after a week. Will be coming to this AutoZone for future purchases.

  Bob Del Bello
2 years ago
Waited in line for THIRTY minutes to check out for one single item. Would have been quicker to just drive to another store to buy it. 3 out of the 4 people ahead of me just walked out. If you want to see what it looks like for employees not to have a single care, this is the place to go!!!!

  Sheldon Mcfarlane
3 years ago
They were not motivated to help. The customer ahead of me got fed up after waiting for about 10 minutes. They were not even busy, 4 workers in the store and they are moving as if they re stuck in mud. This is so sad. All of them young men. I asked them to look up a relay for me and one of them after sauntering over the the cash register was too lazy to even put the numbers into the computer. Roger or something last name. They are not trying to help at all. They should just stay home if the work is too hard for them.

  KristinaMar�a Troiano-Guti�rrez
3 years ago
El peor servicio.Have returned 2 items completely new, unused within a couple days of purchase on two different occasions. On both occasions was given the incorrect amount back and told to go deal with it myself on a customer service phone line.Count your change here. Se quedan con el dinero.