Dutcher's Inc. Automotive & Heavy Truck Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Oliver Nolast (Bonzibananza)
a month ago
WARNING Check all your Options before dutchers! I Ordered a part off of an old discovery, ask for a picture of the part before they shipped it to me it was still in the parts car, I saw everything I needed so I got it. they didn't send package tracking so I had to call to find out it ended up at the neighbors house. upon inspection of the upper air intake it was immediately off as we notice some sensors still attached and some removed and where one sensor was removed there was a large flathead dent into where one of the sensors sat. After talking to the 3rd generation manager even after sending photographs of the damaged part she essentially acted like it wasn't her problem and all she could do was have us pay shipping to send the part back to get a refund when the part cost as much as the shipping essentially loosing 100 dollars to their mistake. That is not customer service

  james macmillan
2 months ago
3 for 3. Dutcher's is the place for me. 96 Dodge Cummins Inner Cooler and Radiator. Approximately 2 years ago still performing problem free.Recently called for a 03 Duramax Radiator. Called 8am, picked up at shop 2:30 in the afternoon.Pleasant helpful staff. Will happily recommend and continue to do business with Dutchers. Thank you for all of your help at accommodating me with same day service.

  Pete R
2 years ago
Beware. Bought a replacement truck bed from this family-run company. Car-part description claimed no damage, never worked-on part. They were unable to provide a color code or vin after repeated requests on the phone. I gambled and drove over 4 hours to their location to find there was more than 6 hours of bodywork to make the bed acceptable and paint color was a very rare Limited-model color that did not match. Also, vin was clearly marked on the underside of the bed. They (KD) would not adjust their top of market price (2,000 +tx) after admitting that the claimed condition was not correct.Feel free to reply to post with car-part description or any txt that mentions damage or repaint.First picture provided by them; second picture is taken by me on arrival.

  Paula A
a year ago
Katherine was incredibly helpful and we placed an order for parts I had trouble finding elsewhere in under 5 minutes. I was calling another shop for days as I was offered a discount on shipping but they continuously placed me on hold and never picked up the line. Called Dutcher s Inc and she took care of it right away. At that point, it s worth the price!

  Matthew Tripp
6 months ago
PART NOT AS DESCRIBED- TAKE OFF BED FOR DODGE RAM REPORTED TO HAVE NO DAMAGE ACTUALLY HAD ABOUT 4HRS OF DAMAGE. SALESMAN JRH NOT WILLING TO WORK WITH BODY SHOP FOR REPAIRS

  Josh Boss
6 months ago
I've worked with the people here for several years and its always been an enjoyable experience!

  Caleb Matzke
a year ago
Had an issue with a used part. It happens sometimes with used stuff and is to be expected. Dutchers stood up and resolved it same day. I will definitely be coming back with future needs.

  Harry Singh
2 years ago
Bought an engine from this place for over $2000, put the motor in and it was knocking. Did everything this company advised to try and stop the knocking. Motor is seized now. Can t get in contact with the person who handles the warranty with this company. Paying double the labor, stuck in such a horrible position. Front customer service is amazing, can t say the same for backend wise. If you re reading this please contact me please, I need my money back, take your messed up engine back.

  Harold Tschetter
3 years ago
Prices area bit higher than other scrap yards but the parts I'm normally getting are parts that by coming off southern vehicles and in much better shape.The staff is also another reason I shop there. Very knowledgeable and super friendly and always willing to lend the extra hand to me if needed

  Chris T
3 years ago
Pricier then other pick and pull/junk yards around but they do guarantee/ warranty some of there parts. Prices have went up over the years unfortunately. I use to go here often but not as much anymore. I rather drive to Syracuse or Rome and save money and time and get the part I need same day. They use to be more laid back and a bit less expensive. Unfortunately you can't go in the yard anymore to pick your own part and the wait time now is sometimes longer then most people would want to wait. The up front staff has seem to get a bit ruder. smug and in patient over the years. But not all that bad sometimes they have and can get parts others can't.

  Terri McFadden
4 years ago
I needed a gas tank for 2009 Hyundai, my mechanic originally told me $800 + with parts and labor. ( I totally understand he's a licenced mechanic and probably can't suggest used parts, he and parts place have to make money too!)I was referred to Dutchers Via Facebook,So I took a shot. My phone call was immediately answered and low and behold they had one! It was in great shape, fit right in without problems.How much you ask???$75.00 for the tank OH and they delivered it to my mechanic at no charge!!!My mechanic installed it for $150.00!!!Thank you Dutchers!Terri McFadden

  car hunter
4 years ago
Found a part on a vehicle when looking for something else. Contacted Katherine, very nice on the phone and they took my credit card for the deposit. Drove 5 hours from Canada and all the team helped to show me the part and loaded onto my trailer. Lots of selection in the rows of vehicles. If you are looking for a pick up bed box, this is the place!

  Gregory Cooper
a year ago
very help full staff, with a huge inventory, family owned business with a family friendly service, great used parts at affordable prices.

  Kaly Garrow
3 years ago
I love that it's a family owned and operated business. The staff, especially Katherine, is very friendly and helpful. If they don't have what you need they will try to find it elsewhere for you.

  Rick Fralick
a year ago
It's a junkyard if you can't find things called dutchers they probably will have it it may cost a little bit more but at least you can get your parts

  Alexander White
8 years ago
Great people to do business with. Everything they have sent us has been exactly as described. Jeff is great to deal with. Thank you from all of us at Main Street Auto Care!

  Dan Akers
a year ago
Friendly knowledgeable staff. It's always a pleasure going there.

  Adnan M.Z
a year ago
Great place to do business all you pick up trucks heavy duty all you need great people there

  Jason Chise
3 years ago
Great quality parts at a great price! Will do business again with Dutchers Inc! Thanks again for all your help. Highly recommend!

  Melissa Cook
3 years ago
Very courteous and helpful I'd definitely recommend this place if you need used auto parts

  Chris Wimmer
5 years ago
This isn't a scrap yard or a pick-n-pull. They are a "recycling center". That being said they do have good parts but on the downside they are priced at retail and are hard to deal with, if you aren't a company buying many parts off them.

  Clifford Frink
5 years ago
Needed a rear door for my 08 Ram 1500. Staff was very friendly, easy to deal with, even helped load the part. Awesome place for truck parts.

  Aaron Quinn
5 years ago
Very quick response for the information on the part I needed.Very easy to do business with.Part was exact fit.Will definitely do more business with them for my semi parts.Thank you Dutchers

  Adam's garage 101
4 years ago
It was a bit of a drive for me but They were so nice there had my part all ready I would go there again

  Bill Tilison
3 years ago
Love this place. The guys have been super helpful for the last 20+ years doing business there..

  Jim Millier
5 years ago
The Entire Staff at Dutcher's Inc. Truck and Auto parts Are Truly Knowledgeable People . They helped me out Big Time Today and will be Coming Back again and Again ! THANK YOU , Jimmy

  B. Macera
5 years ago
Extremely satisfied with the staff, always accommodating and helpful. Will be my first phone call when I m looking for parts for my Silverado.

  ruvim kovalets
a year ago
Very horrible customer service. They are very stubborn and firm on price.

  Jerry Hill
a year ago
Very friendly and fast with parts and good price as well...

  rolando marroquin
a year ago
I called looking for information on some parts for export and they treated me very very badly they did not even try to help me and they hung up the call