Dail Transmission & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K W
a month ago
I had a fantastic experience at this repair shop! The staff is incredibly friendly and humble. They possess extensive knowledge and, importantly, I never felt like I was being overcharged. Upon picking up my car, the owner (women owned) showed me the old part and patiently explained what had happened, reassuring me that it was a natural occurrence over time. Initially, I had blamed the previous repair shop. I recommend this repair shop and I will certainly be returning for future services.

  kaitlen gardner
3 months ago
If i could give more than 5 stars i would, such an amazing place!! We went here to get my car looked at because it was making funny noises and it had really good reviews. Let me say this place did not disappoint. That got us in right away and figured out what was wrong with my car in less than 15 minutes. Then told us we could get it fixed the same day it would just take some time. We had something to do in the evening and we let them know. They quickly got to calling their vendors to make sure that they got the part as quickly as they could. They started working on it right away and didn t waste any time. The workers there are nothing but helpful and super sweet. We have an 8 month old and the workers would engage with him and made sure that we were taken care of. The owner definitely knows what she is doing with running this establishment. They also didn t overcharge us or try to steal our money. Very trustworthy and kindhearted people! I will highly recommend this place to anyone who is having car troubles!!

  Robert Sparacin
6 days ago
In November of 2023, I took my 4wd Chevy Tahoe to Dail Transmission for a rebuild of my failed automatic transmission. After checking out all of the local competition, as well as considering replacing the transmission myself with a mail order rebuild, I chose Dail. Why? Because, after speaking with her, I got competent straight answers, which was a breath of fresh air after speaking to some other shops. She could rebuild my transmission and include ALL labor and costs cheaper than just buying a dealer remanufactured transmission. The Chevy dealer wanted me to wait three months because they could not find the labor to do the job.. which is a BIG RED flag. .. After the repair at Dail's, , the price was exactly as specified, with no flim flam add on. Since the repair, for months now, my Chevy Tahoe's automatic transmission works great. Would I go to her again..? Without question.. not only for transmission work, but also her general car repair service as well. I am not a shill.. I am almost 75 and found a repair service I can respect and trust in Dail Transmission of Middletown Orange County, NY.

  Debra Scarzafava
a month ago
From my initial phone call to picking up my car, I was treated with kindness. Tiffiany is a very nice person and always made me feel welcomed. The performance on my car was top notch. Thank you .

  Daniel
a month ago
This place is simply the best!!! When the engine light came on in my car, I went to my regular repair shop. A mechanic ran a diagnostic and the computer codes that came up stated the problem was coming from my transmission solenoids. Being that they were uncomfortable with the type of work this required to fix, they pointed me towards a transmission specialist. At first I tried AAMCO in Middletown because they were close and highly rated. Well after they did their own diagnostic, they told me my car was a lost cause and I should scrap it. Without lifting a finger, they told me it would cost me thousands to find out was wrong with my VW and thousands more to fix it. Heeding their advice, I left their shop dejected, I thought that this might be it for "Ole Blue". However she still ran strong regardless of the motor being thrown into i"limp mode" because of the engine light. I had been through too much with this car to let her go that easily... so that's when I decided to try one more place, which was Dail Transmission. They immediately took care of business! They fixed my car in about 3 days.They replaced 5 solenoids, a wiring harness and filled the transmission fluid. The total cost was about $1200.That was a price I could live with! When they asked me if I wanted to replace the additional 2 solenoids that are in the transmission that were still good but old , I said go for it! This made my entire cost $1700. Also, Included with the service is a 12month/ 12, 000 warranty for all the electrical work they performed.Now we come to the really special part about Dail's - the people. Isabel, Tiffany and all the mechanics were extremely professional and courteous. I was told what to expect price wise in advance and was shown all the old parts that were removed.and explained what went wrong.. A mechanic even rode with me on a test drive to make sure everything was good. In all my years, no one has ever offered that before.. I plan to take all 3 of our cars there in the future...gladly!

  E A
a week ago
Had transmission front seal done took 2 day like Isabella said it would. Very friendly staff .happy with service will go back for more services.Tancredi lawn.

  Samantha marvin
a month ago
Thank you tremendously for repairing my truck and leading the entire process with such compassion, Reassurance and with such quality of care!! Thankyou for the updates along the way until the date of completion! You ALL are amazing !

  Robert Jimenez
a month ago
I really like this place. The customer service is awesome. Tiffany has helped me tremendously!! She is the best. Their estimates are very competitive.

  Kimberlee Parker-Barnard
6 months ago
This place was such a find! I would have never thought to look for a local car care place to service my Jag. Just figured I would need to see my dealership and make the trek to NJ. Not the case if I just need a regular maintenance check up or oil etc. Isabel, or really ANYONE at this place is SO incredibly helpful and kind. This is what customer service should look like. I m so happy I found Dail and will continue taking my car here. If you also have a European car, and just need some regular maintenance checks, then save yourself both the trip and money. Call them, and ask, you won t be disappointed if you go - they ll be happy to take you in!Services: General repairs & maintenance, Auto engine diagnostic, Auto maintenance

  Joy Wilson
7 months ago
This place is a Gem. My Nieces mom referred me to them. Everyone is so pleasant with the best demeanors. Isabel the owner is well versed in her knowledge of cars.super professional and strictly about her business. I m throughly impressed. Tiffany the receptionist is so mild mannered and professional. Wonderful personalities. Fast and efficient work. I will continue to support the business as I believe they put their clients needs first and deliver the best service.

  Just Dave88
a year ago
By far the best shop I've been to in years. Ms. Isabella especially made this experience exceptional. I had a busted fuel line that turned out to be because of a really bad fuel pump. I live a half hour from the shop and needed to have someone follow me. She offered to get me a ride if I lived close enough. I was kept up to date every step of the repair. Only took a few days (because of the warranty company). The work is exceptional, and the service was top notch. I will definitely be using this shop in the future. 10 out of 10 recommended.

  Caroline Rivera
a month ago
I could have not found a better place their honest, very good customer service I would give high recommendations owner is very sweet and pleasant prices are very reasonable never had any problems and they always resolve my issues Thank you for your services Services: Exhaust, Auto engine diagnostic, Oil changeServices: Exhaust, Auto engine diagnostic, Oil change

  erin lane
a month ago
Got my transmission fixed in September ..now in February come to find out they used the wrong sealant and blew my transmission again! Our 7,000 for what? Absolutely ridiculous .

  Tommeika Arowoshere
a year ago
The customer service and work quality here is amazing. Isabella is so sweet and informative. She s really willing to work with the customer and I really appreciate all the steps they did with me and willing to work with me with my certain situation. As a female, I feel like some mechanics try to take advantage of the lack of knowledge that some of us might have, however she wanted to show me every step she was doing with my vehicle and I really appreciate it. I came a long way from Pawling, N.Y. and willing to do it again. Thank you, again!Service: Brakes

  Maria Esteves
a year ago
I was sent here by my car warranty company and it was a great experience! Isabel is super sweet and keeps you informed every step of the way. I needed a new engine and they made the process painless. They took care of everything for me. 10/10 recommend!Service: Engine repairService: Engine repair

  Ayelen Kimble
5 months ago
They were So friendly and kind!Found the best solution to my issue that was best also for my pocket.I will definitely come back, and recomend it to everyone I know.

  Hyeon C.
a year ago
Fast and friendly 5 star customer care service. Complimentary coffee bar and bottled water. General auto care products available for purchase. Customers guest WiFi available.

  Howie 911
4 weeks ago
Isabela is nice and easy-going lady. their price is fair and reasonable.

  Tom Szalczinger
9 months ago
I cannot say enough how happy I'm with the service at Dail Transmission. Isabella was amazing to deal with and went to the extra mile for me and my 18 Forester Turbo replacement. She kept me updated and sent me pictures of the process daily. I never once felt left out in the dark in regards to the repairs and any challenges they faced with my car. You cannot ask for a better autoshop.What was extraordinary was that Isabella knew I needed my car as I had been without one for almost 3 weeks. She had one of her technicians drive to a Subaru dealership in NJ to pick up one of the parts that were on backorder at my local Subaru dealership to get my car done.Thank you, IsabellaServices: General repairs & maintenance, Auto engine diagnostic, Engine repair

  M. M.
a year ago
It was my first time at Dail. Excellent, service led by Ms. Isabel and her team. No nonsense, fair prices. Miguel, the team lead Mechanic, provided swift service in where you're not waiting around for hours, they provide the service you ask for!Based on Isabel's great attention to business detail, Dail isn't trying to get over on people.....Isabel and her team are friendly and focus on quality service!!All the best to Dail!!!!!!Service: Oil change

  Sarah Michelle Farrell
11 months ago
This place is amazing! They have Max Care for those who got their cars from Car Max. Everyone was super nice and they even gave me lunch because they had ordered too much pizza that day. I am blown away with the service and I will never go anywhere else ever again! They have amazing customer service and they are so attentive to detail. I love this place and you should definitely go here! I felt like family and explain everything so clearly.Service: General repairs & maintenance

  John Kocur
8 months ago
Cannot ask for nicer, accommodating people and great service. Paul was just outstanding. They took care of my auto problem and got me back on the road home as quickly as possible.Just GREAT people that you seldom find in the car repair business. Thanks to All of you.

  Bree Bottom
a year ago
I had such a great experience at this location . Coming from Monticello, I was bummed that I had to drive 40 mins to this location but it was well worth it . The moment the manager Isabel turned on my car she was able to give me some comfort. I seen the mechanic briefly who was was very friendly and efficient. The customer service was great but the communication was even better ! Isabel communicated with me about my warranty,parts, car and pick up . Amazing company, with fast and efficient service! Thank you! Hopefully I don t have anymore car problems, but in the event I do , this will be my to go place. Thank you for your service!Service: Exhaust

  John Singh
a year ago
Isabel was fantastic to deal with. They repaired a 2016 Ford transit connect for me. She sent me pictures during the process and assured me that everything would be done properly. I was definitely concerned as it was the first transmission that I had considered rebuilding. Being in the automotive field myself, it is still some thing that it s a little bit nerve-racking. Transmissions are complicated units. All in all it s been a few months and the van is smooth sailing. Five star service. She even had one of the guys drop off the vehicle back to my home. It did take longer than expected, but it was made up in customer service, communication, and honesty. I m happy that I went to Dail transmissions and will use them in the future for any transmission needs.Services: Transmission, Transmission repair

  Kevin Williams
11 months ago
I recommend anyone to go this shop they go above and beyond to make sure that your vehicle is running properly. They take pride in there work and the definitely make you feel comfortable. I absolutely will be using this shop to service all of my vehicles from now on nothing but respect and thumbs up to this shop Services: Auto water leak repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Engine repair, Transmission replacement, Auto maintenanceServices: Auto water leak repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Engine repair, Transmission replacement, Auto maintenance

  Robinn Poole
8 months ago
Took my car there for what I thought was an engine problem, turned out to be my back wheels and they recommended that I take it back to the place I got the tires from. Great customer service and they were so friendly and nice!Services: Tires, Engine repairServices: Tires, Engine repair

  Nic Natshea
a month ago
Great mechanics and more so great people!Highly recommend!

  Randy Inniss
2 years ago
5 Stars for Dail Transmissions. Isabel is very knowledgeable, knows her stuff around transmissions (for sure); and has been in the business for over 2 decades. It shows. Great communication, follow up and service. I have an unusual, if not rare, vehicle and was skeptical about "investing" in a transmission when it gave out -- versus just moving on. She assured me it would be done correctly if I invested and so far, so outstanding. As good as new. 5 Stars!Service: Transmission

  Adam Clark
a year ago
Contacted this business, requested price for a transmission replacement with my supplied unit. Once the vehicle was dropped off and transmission replaced, the owner contacted me on a Friday afternoon at almost 1600 stating the TCM needs to be programmed and requested I get the software which I already knew what was involved in a transmission replacement. I m disappointed that all newer vehicle require programming and this shop cannot accomplish it without getting an outside vendor in to do it requiring more money at the last minute. The owner took the job without knowing at the last minute and putting me in a bind. The owner has no right taking a job without knowing what s involved and pricing out the completion of the job incorrectly. Do not use this business without doing your homework and ask the right questions first because if you don t you ll get the same experienceService: Transmission

  Tiffany Perry
a year ago
Isabel and her team are AMAZING! My initial visit to Dail came after going to about 5 different mechanics; 3 in Middletown alone and no one could or bothered to figure out the problem!!Isabel made sure that everything PERFECT!!I WOULD HIGHLY RECOMMEND GOING TO DAIL'S. GREAT SERVICE!! GREAT PRICE!Services: General repairs & maintenance, Steering & suspension replacement, Auto exhaust system replacement, Auto maintenance, Battery