Lil’ Pete’s Automotive 2 Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cee
5 months ago
I don t even write reviews but if I could give them no stars I would. Literally waited over 2 hours for my vehicle to be towed .Mind you have been in the car since 630 am because of progressive, however , the request for this tow trucking company was put in at 9am!!!Then was told the reason for the wait is because on the way to me someone else had a flat tire so they picked up their vehicle first.Does that make sense?I literally have never had a flat tire and this was the most horrible experience because of this company. Then when I spoke up for myself the guy on the phone I spoke with threatened to cancel my tow job. Have they lost their mind!!!! Please do not use them . I only used them because that s all progressive had . This has been such a horrible experience I will be canceling my policy with progressive as well for even suggesting to use this tow company. If you love your money and time find better elsewhere.Side note : they are still not hereService: Car towing

  Darren Gonzalez
4 months ago
Well, I have to say what my "wonderful" experience here is. I used my roadside assistance with my car warranty to have my car towed after hitting a buck, since the car keep overheating. So, I was connected with them since they happened to be closest towing nearby me. The towing guy was nice and friendly enough if not too eager to get company business. So basically, the puffing his place that they are "preferred" by my insurance company and that my car can be fixed within a week or a week and half. But the catch was they were very far away from me, over 40 miles away from me. Being tried and defeated over the accident, and the tow guy having his boss on the speaker to ensure me the car would be well taken care of, I accepted. Little did I know this spiral in a major nightmare. First my insurance company made it very clear they not preferred like they said they were so I was lied, second, my insurance adjuster could not find the place despite calling card I was given, hell I could not even find it, third I was informed about their BBB page and yelp page and when I read them, I knew I went through the rabbit hole here. So, my insurance company got their preferred towing company to get my car to my insurance preferred shop to get fixed and get me my car back. Nope. Lil Pete's auto did what many others suffered their car being kept in their jail collecting storage fees, they had no intention of fixing my car, only to collect storage fees. My insurance company could not contact Pete's nor could towing company that was helping me could, but when there was a call that got though it took 10 times to reach them and they stalling to give a total on the storage fees so I can "bail my car out of jail". I even called them, and they are very dodgy and did not want to give names of people I needed to reach to speed up the process and definitely felt shady. eventually the company that saved my car did get a price of the storage fees and released my car from their jail house, but just squeeze more money more than week worth of storage fees they offered to tow my car to the preferred shop by insurance, not only did drag their heels and delivery my car after the shop was closed when they had more than 2 and half before they closed, they left my car in the customer/employee lot with keys left in car, rather than key drop box and not near the storage gate to be brought in. Am so happy I will never deal with again, a whole week it was left with them, when it could be worked on, instead I won't get my car fixed till after the holidays, because rather than a customer I was just sucker they could use. These people are absolutely predatory and wanted to get paid for doing nothing. I was preyed on, do yourself a favor and if you have roadside assistance get a company you trust and that local to you as well.

  Marty Filipowski
3 months ago
Thank you Michael of Lil Pete s Automotive for changing my flat tire! It was nasty rainy snowy weather and he got it done in about 10 minutes. Nice guy, good professional service!

  Dan Duggan
a month ago
RUDE and UNPROFESSIONAL. My tower was late so I had my insurance call the company to which they were told it would be up to 1 more hour before the tower arrived. 1.5 hours came and went and they still didn t show, so I called Lil Pete s myself. The guy who answered the phone said nothing for the first 5 seconds, then said Hellooooo in an obnoxious angry tone of voice. When I said hi, he said something along the lines of what?! No how can I help you. Once I explained my tow was an hour late he put me on hold for a few minutes then hung up. I called back and the same employee answered the phone. This time I was told it would be 45 additional minutes mind you it was 1.5 hrs late at this point. I told the employee if it s not here within 45 minutes, then just tell them not to come at this point. He replied saying may as well cancel now then and hung up. This guy should be fired ASAP or taken off the phone. Do not recommend.

  OJ Dubey
a month ago
My insurance company chose Lil' Pete's to tow my car. I looked at all their reviews and honestly, this is not a business I would have chosen myself, based on the overwhelmingly negative feedback. However, they showed up within the alotted time, ended up having to wait on me and did so so without complaining, and delivered the car to my home without incident. No complaints here.

  ZK
a month ago
Got my car towed by these guys after an accident. The people in the office where very rude and unprofessional. The guys told us we had to wait two hours to get our car back from their impound lot because they were busy even though they could've asked someone else to help us. When we came back they wanted to overcharge us for towing a car out a ditch (it was the edge of the highway) alongside a cleanup fee when I did all of the clean up myself. The worst part is that when we said that's too much, they got aggressive and started arguing. I understand you're running a business, but that doesn't give you the right to show us attitude.

  Rei Vuksani
a week ago
Decent service, but i had to wait twice as much time as promised fir the delivery after the car was picked up. During the day would have understable, however considering it was a late hour of the night, with little to no cars on the street, it didnt make sense to have taken as nuh as it did.

  umm ?
a week ago
If I could give zero or negative stars, I would. Disrespectful, rude and aggresive. I'd push my car before thinking of using lil petes towing.Edit in response to owners response... i absolutely will not contact you. Look at the reviews, you have a track record of being a horrible company, possibly the worst in the entire county. Just shut your business down. Me contacting you will in no way, shape or form turn your business around. You're a lost cause.

  Joe Planck
a month ago
DO NOT USE FOR ROADSIDE ASSISTANCE. THEY WILL LEAVE YOU STRANDED.Accepted a roadside assistance request from Allstate. After 4 hours and multiple assurances that they would be there in 30 minutes I cancelled and reported them to Allstate for leaving a motorist stranded. Did another roadside request and got another company who actually showed up.

  Michael Salzillo
a month ago
Pot hole on 84 in Fishkill super late. Marvin from Lil Pete s helped keep me calm and informed doing all he could to make sure me and the car were taking care. Great service and even better guy. It s a tough job dealing with people and emotions but he was awesome.Thanks Marvin

  l constantine
a month ago
This towing company provided an ETA of 30 minuites as of 7:07 p.m. and arrived @ 9:45 p.m. after waiting in a car with freezing temperatures for hours. Hadn t the towing company lied about the ETA, another company would have been called. Will never use this company again or recommend them.

  Remie Smith
3 months ago
Lying Pete's.They'll lie all day that they're 20 minutes away because them making a buck is more important than your convenience or even safety. After 5 hours (3 hours past latest ETA) they never came and then finally hung up on me.They acknowledged lying about the times and said people would be upset if they said 4 hours. Yeah, of course they will. He had the audacity to say that to me after well over 4 hours of waiting.The state should shut places like this down and AAA should be ashamed for not having dropped them already.

  Melanie K.
a month ago
I would give this company zero stars if I could. They provided a HORRIBLE experience. My husband was left stranded for four hours in freezing temperatures at night. Their unresponsiveness and dishonesty over the phone were extremely disappointing. I strongly believe all the insurance companies should reconsider this place.

  Nicholas Arena
2 months ago
I have a flat tire and Mercedes roadside assistance used this company to tow my car. I never leave reviews but I felt obligated in this case...I have been waiting from 10pm and it is now 1:53am. I am still on the side of the road. The tow company keeps telling Mercedes 30 more minutes and even told them they were on site but they are still not here... Still stuck on the side of the highway. Please request a different tow company if you see this used for Mercedes roadside assistance.

  Rob A
a month ago
If there was a choice for 0 stars I would. Stranded 30 mins away from this location. Never showed up never called. Called twice and the second time was a shift change with no recollection of what I was talking about. Don't even think of using them for an insurance tow.

  Thikisha Tallman
5 months ago
Horrible, I had my car towed from my home to a repair shop and the tower left my car at a business next to the repair shop, he left my car unlocked overnight and left my car keys in the car. I specifically told the driver to please lock my car and place the keys in the drop box. And he did not!!! I requested to ride with the driver ehile dropping my car off and was told that I could not. I wanted to ride along and arrange a ride to pick me up, for fear of this same situation, because I was concerned about this happening and it did. Very negligent. I would never recommend or use their services again.

  Paula Lisa
5 months ago
Thank you so much to the team at Lil Pete s! Special thank you to Marvin!!! I had two tires blow out and he was great. Patrick also kept in constant contact with me about getting my tires as quickly as he could. Thank you again I m very grateful .Service: Car towingService: Car towing

  Jane Bradley
5 months ago
Scam. Requested roadside assistance through State Farm. Waited three hours and they never came. I called for an ETA after an hour, and they were totally dismissive and condescending on the phone. Had my husband call an hour later, and the guy spoke to him completely differently, very polite and apologetic. Told my husband the tow truck had been called away to another emergency call, but would be there in 30 minutes. Obviously that didn't happen, either. Ended up canceling and going with another tow service. Avoid this company.

  danny vobroucek
2 months ago
CAR INSURANCE ROADSIDE ASSISTANCE SCAM.if you broke down and are going through your insurance roadside assistance and lil Pete took the case CANCEL IMMEDIATELY and call someone else. This company takes all the roadside assistance cases even though they may be hours away from your location. They hope they get another tow towards your location. If they don t then they may never come pick you up. I question the morals of this company keeping people stranded on the road.

  KENNY S
4 months ago
My truck broke down and I called my roadside assistance company who dispatched Lil Petes towing out of Katona N.Y.The tow truck driver got to me rather quickly so I didn t have to wait long for him.But he said that he was not allowed to take me with him to the repair shop that he is towing my truck to. And that really pissed me off !!I had to find my own ride to the shop.And to really make it worse the tow driver just left my truck on the shoulder of a very busy road and didn t bother to put it in the repair shops parking lot.I ve been in the Automotive business for nearly 40 years and have driven tow trucks myself and never did I leave a customer on the road without giving them a ride to the shop.Very unprofessional!!!

  Alyssa G
3 weeks ago
My boyfriend got a flat tire around 6:30am and called little Pete s towing. They told him they would get to him in 90 minutes, it s now almost 1pm, SIX HOURS later and he s still waiting on the side of a busy road for them. Every hour or so they call him and say 30 more minutes. We finally just cancelled on them and called Bobs towing who came right away.

  Sharon Palatucci-Schwickrath
4 months ago
Our life with cars has improved tremendously since finding Lil Pete's towing! Mike and Pete are amazing to work with and now we can move our exotic cars seamlessly through events and appearances. Let's ride!

  M Pil
2 months ago
If I can give negative star I would. My All State insurance called them because I need towing. Worst Company!!!! I called to get an ETA since they are already late and they just hang up the phone. I called back and all they do is put me on hold. Worst customer service. Insurance company should not have business with this company.

  Lisa Ross
7 months ago
0 stars 4 hour wait time! My car never reached dealership till 48 hrs later, gear skirt ripped n destroyed, sap or glue plastered all over my vehicle. DO NOT USE THEM!!Service: Car towingService: Car towing

  Steven Huskin
6 months ago
I have never found a Towing Company to exhibit more criminal behavior then this one. They third party all of their calls, give you the run around, then it ended up with me on the Saw Mill Parkway stranded with 2 young kids in the car. They promised they would come to change a tire and left me for five hours. Even after they agreed to a price, they then raised it $150 and told me it had to be towed! At that point I had to get my kids home so I agreed. They never showed. Absolutely Horrible.Services: Car lockouts, Tire change

  Claire M
7 months ago
Despite what other reviews may say, this service seems to be reputable and you should have no hesitations about calling them. Chris was the driver for my tow today, and he did what TWO other tow services were incapable of- towing my Honda Civic. It was parked in my driveway when it stopped working, but that was no issue for Chris. He backed it down our windy driveway in neutral with no issues. All I can say is THANK YOU, for going the extra mile and actually communicating with me about my vehicle. Lil Pete's was a godsend; I suppose the third time really is the charm! Thank you again to Chris who made sure the job got done. Couldn't be happier with the service I've received from him!

  Michael Ciofalo
a year ago
Lil Pete's is BEYOND PROFESSIONAL! I recommend them highly!!!! If there were more than five stars I would give it to them!Raymond is a true top notch professional. He took tremendous care of my car, my needs and was beyond helpful! If you're looking for stand-up gentlemen and true hard working pros who know what they are doing, you've found them!!! The best!Services: Car towing, Long distance hauling

  Samantha Alice
7 months ago
very unprofessional and sketchy towing service. i had to have my car towed twice by them in under 24 hours through State Farm and both of the tow truck drivers kept begging me to let them take it to their yard even though i told them i have a guy already. why did you want my brand new car at your lot so bad? i also got a call stating the driver would be here in under five minutes after waiting 3 hours, and he took another 30 minutes to get here. definitely would NOT recommend them if you have a choice, look elsewhere. and maybe have a conversation with your kid drivers NOT to post people s personal vehicles on their snapchat stories.

  jimmie mosley
4 months ago
I learned through experience that I can depend on Lil Pete's automotive because I have used them a number of times .They always comes sooner than the eta , they're always courteous and professional , I really appreciate their reliable service. Thank you Lil Pete automotive .

  Alex Kushnir
4 months ago
Ordered tow thru GEICO. Ticket was assigned to lil Pete s but they never came or called me back. Ended up asking GEICO to reassign to someone else. Waisted 3 hrs waiting