West End Automotive & Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Don Tant
a month ago
They are quick , they do what they say no disappointments ,,price reasonable. I still use them

  Ryan Owens
3 years ago
This place is a perfect example of why people don't trust mechanics. They take advantage of people they don't think are knowledgable and completely overcharge, sometimes not even fixing the problem you asked for in the first place.It is under new ownership as of a year and a half or so ago. All the good reviews here are from previous ownership. Do NOT take your car here anymore.

  joan rubinstein
10 years ago
Friendly but incompetent service. Put in a used gas tank. Was not told that it could be as bad as the one I had. Continued to leak. Tried to fix it. Couldn't . Said I should have gotten a new one. I wasn't told that a used one would leak too. Why would I buy a used and broken oil tank. They now said I should get a new one after I spent at least 150 for a used one. Spoke to them on Monday. Today is Wednesday and i have had no contact with them. They were recommended by my daughter. In the neighborhood and would be very convenient to use them. How can I ever use them again. I had an inspection and spent at least 400 for all services. This is ridiculous.

  Mike Hauben
a year ago
Stay away from this shop. Not only did they literally park my car illegally and it ended up getting impounded, lie numerous times about the work they were doing, but they didn't even fix my car. My driveway is now destroyed from oil leaks.

  Julie Braddish
6 years ago
I have had the best experiences over the years with Bobby and his guys with all of my vehicles as well as my families. They are trustworthy, quick and reliable. Take my word for it you will be you cannot go wrong!!

  Stephen Meyers
10 years ago
My experience with West Auto was, well, HORRIBLE. DON T USE THEM. POOR QUALITY OF SERVICE. Here s why: They were friendly and knowledgeable enough initially which is why I chose to use them for performing a 100 point inspection on my car. Well, they came back with some recommendations which I followed to be on the safe side. One such repair included replacing the passenger front CV boot and joint due to a tear in the grease sleeve. Well, it started leaking not too far into my trip I took after it was services. So I had another mechanic take a look and he said he didn t see what had been replaced around the CV, if anything. Upon contacting West End, they had a response which made me livid with them: Is the grease pouring out of the CV? to which I responded no, it was a small drip. Then this guy says Well then don t worry about it. The car is old and how long are you going to possibly keep it for? Ummm, ARE YOU FREAKING KIDDING ME!??!! WOW. That s your attitude when I have an issue with your service (or lack thereof)? Awesome. But wait, it gets better my transmission literally broke down not too far into the same trip I took immediately after the repairs/service. Once I got it repaired (in a different state) I went back to West End Auto to find out how they missed the fact that my transmission clearly was in need of a tune up and other maintenance items. Their answer? Well, we don t know what you did on your road trip so we re not liable . Ok, yes, you don t know. However, part of a 100 point inspection INCLUDES the transmission. How the heck do you miss identifying that a transmission needs some work? Yes, it s internal, but by checking the fluid they would have clearly seen it was in need of service at the very least. DON T USE THEM. POOR QUALITY OF SERVICE.

  Stephanie van Ryzin
6 years ago
Bobby and his guys are the best!! They have fixed up my old car numerous times and I always trust them to do an excellent job and not over charge. Highly recommend!

  Rick Johnson
4 years ago
Horrible mechanic shop if you leave your car with them they may intentionally damage it to run the bill high. If your in Long Beach it s better to go to Bobby at Long Beach auto. This place is the worst in Long Beach avoid if possible

  chris wright
6 months ago
Here i receive great service and a friendly atmosphere

  Wayne robidoux
3 years ago
Offered a fair value for a vehicle that has been at their shop for 3 yrs but instead of a nice no thank you I was insulted... so the vehicle still sits

  Andrew Sands
7 years ago
Bobby does not know anything. LOL. Backyard mechanics and treats his workers real bad. look at his joke tool box filled with garbage or nothing in them.

  Nick Caputo
a year ago
Needed an inspection, I didn't even have to wait..JOHHNY got me right in.....thank you..

  lb wake
7 years ago
These guys are the best, Bobby really knows his stuff and the staff is great. only mechanic ill use.

  Chu Siu Chung
4 years ago
It is not closing 530 on Saturday. We got flat tire. We got there before 5. It was closed already

  A Bunkert
8 years ago
Miss or hit automotive. They miss you lose. When they get the prognosis wrong, they want to charge you again. They don't guarantee anything. pass them by.

  Annie Pisapia
5 years ago
These took care of my car in a few hours. Very professional

  Kevin Mckenna
6 years ago
Great honest place with really helpful mechanics

  Joeon Ortega
2 years ago
Zack keeps every promise!

  Lisa Gargan
3 years ago
Great work. Honest

  Mihaly Martins
7 years ago
Ask for Bobby, he's the man!!

  Micky Brady
a year ago
Auto inspection. Quick and precise

  Kristen Pauly
5 years ago
The Best macanics ever

  Kevin Oropeza
a year ago
Great

  Joyce Sloane
6 years ago
Busy shop, nice people