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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
kristine shive
2 months ago
I am a new propane customer and upon my second delivery, the driver noticed a gas leak in my system. After some diagnostic work by a very qualified technician, Jeremy, they got my lines repaired and restored my heat again. I can t say enough about Josh Hendrickson, regional manager, and his team. They are compassionate, professional and I would highly recommend them for propane/service.
Lynne Worsfold
6 months ago
They always answer my calls and insure propane is delivered before we get too low. Peace of mind in nice.
Alissa Snyder
a year ago
Drivers are always pleasant, and courteous. Prices are reasonable, and we have never had an issue with late deliveries, drivers driving places they shouldn't, and the fair prices are appreciated. Thanks for keeping our family warm and dry!
Kyle W
2 years ago
I'm auto-delivery, and just switched off fuel oil to propane for heat. I called 3 weeks ago and alerted them that my tank level was much lower than what their website reports and to request a delivery because of the new usage. Yesterday I called again and they said I was scheduled for a delivery in the morning. Morning came and went, so I called at 12pm and was assured that I was on the delivery route today. I called again at 3:30pm, as Customer Service shuts down at 4:00pm and I was assured I was going to get propane delivered today. It is now 6:12pm, and I have run out of propane, and I have been on hold with the EMERGENCY hotline for 12 minutes to request an off hours delivery that will cost me a $250 emergency charge. Note: it is 8F degrees and the coldest day we've had this winter. I will be looking for a different propane provider after this suite of experiences.
Britney
5 years ago
DONT DO IT!! I have done the budget billing for the past couple years with this company. The first year they were great. I paid a small amount monthly and they filled my tank every month or every other month. Towards the end of that contract, they called me and told me that my price needed to go up. I had just gone out on disability and this was a change I really couldn't afford but had no choice...(despite having a price on a signed contract but whatever). I decided to go with Griffith again this year. Whoops...that was a mistake.Same thing. Budget billing. They originally sent me a quote for around $200 a month. I called them up and told them $200 wasnt happening. They settled on $150. I PAY $150 A MONTH. THEY LET 6 MONTHS GO BY AND WAIT FOR MY TANK TO GET TO 27% BEFORE THEY FILLED IT. At this point, I had a $600 credit on my account and it only costed $400 to fill my tank. I am on a budget plan. I pay you people an outrageous amount of money per month and you go 6 months without delivery and let my tank get to 27%!?!? Because of this, we started having issues with our furnace. Our tank never should've gotten that low especially on a budget plan. I filled out a survey they sent to my email. 2 days later, I recieved a phone call from a condescending man about my bad review on the survey. I was told that my furnace troubles had nothing to so with a low level of fuel oil and that it had nothing to do with their negligence to do their job. He tried telling me that I must be having problems because my tank must be really old. Nice try. I then asked why I hadn't gotten a delivery in 6 months and why they let my tank get so low when they previously filled it the year before every chance they got. He tried telling me that they dont want to deliver so much because they dont want to have to charge people the delivery fee. You had no problem charging me a delivery fee to come every other month last year to fill my tank at 80%. I have heard bad things even from people who worked for this company. STAY AWAY. I've heard good things about erhardt...I'll try them next year.Update: Griffith let my tank drop to damn near empty. I had called for three weeks and received the same "the driver has your ticket. He will be there by the end of the week." Finally after the same run around on week three, I called and told them I needed someone to come fill my tank because it was nearly empty. The driver showed up later that day. I called the following day to pay off what I owed them and cancel my contract. The next day, the same driver shows up to my house. I met him outside and asked what he was doing. He had told me that he was only able to fill my tank 3/4 of the way when he had been here the previous day and he would top it off. I told him I canceled my services and declined the top off. Unreal. Glad I had caught him to tell him not to put anything else in my tank. If I hadn't, I guess I would've gotten a 1/4 tank for free because there's no way I'd pay you people an unauthorized delivery after I canceled my services with you. Being on a budget plan, you should be on top of tank levels. And if a customer calls you, you shouldn't give them the run around and tell them lies for three weeks. Horrible customer service. I use E and V Energy now and WOW!! What a change!!! Stay away from this company.
lynda proper
2 years ago
Griffith Energy has reliable, considerate and knowledgeable people working for them. Their delivery people are always pleasant and polite, and their service people are first rate. And their prices are good, too!
Andechris Family
a year ago
Griffiths Energy/Superior Propane is a really responsive and reputable company. I have always enjoyed my service.
Carol Shama
a year ago
Griffith energy has always provided efficient service. I like the new electronic monitoring system that let me check online the contents of our LPG tanks.
Joseph Brand
5 months ago
I have the tank monitor and Griffith always keeps our tank full with automatic delivery. People in office when I call are alway friendly and take care of any questions. Highly recommended
dondre 3000
5 years ago
I'm trying to think of another place that had such incompetent people working in their office... ... ... .. ... ..nope, can't think of anything. Save yourself the time and frustration. Spend your money with someone in the region who actually pays attention to the importance of customer service. I've now waited over 2 months to receive a refund on my fuel oil deposit, but gosh darnit, those geniuses in the Lodi office just can't figure out how to make that happen.
Beth McGee
4 years ago
Griffith is a local supplier of fuel products. All of their staff, installers, and delivery personnel are friendly, helpful, and professional. I appreciate their service.
Kevin Lucas
4 months ago
Quick delivery, Thank you! Called to order, and they were pleasant and helpful!
J R
2 years ago
The initial delivery and setup of a new tank went great. The person who delivered the tank was extremely friendly and helpful.
Julie [email protected]
5 years ago
For weeks, I've tried switching to this company due to price. Won't place their tanks where mine are now-theirs must be in the middle of the yard. Won't answer questions or return phone calls.
Trudy Rundle
5 years ago
5***** servoce.Always deliver the home fuel oil within a day or so. Easy to use website, I like being able to make my payments online.
Kathleen McGee
5 months ago
I appreciate the automatic refill option
jennifer muzzy
4 years ago
Have never had problems while using griffith. They will work with you and I have never run out during the winter.
Shirley Herson
2 years ago
Griffith Energy are prompt, efficient, and wonderful people employed there. Very kind to me all these years.
Danielle Heavens-Soda
3 years ago
Great customer service, fast and efficient, helped us out when we needed it! Also great prices!
Lexi Doeblin
5 years ago
I have been calling them for 3 weeks to come and remove their tanks that are sitting in my driveway.... No wonder I switched companies
steve becraft
5 years ago
Heather Bennett in customer service is very helpful and the reason I dont look at the customer offers from other companies.SteveIthaca
Nathan Shields
4 years ago
On time deliveries, friendly staff, great prices
Jeanna Hale-Schrader (Gemini)
3 months ago
Nice people.
Michael Doan
5 years ago
Price and customer service always excellent. What else is there?
Sunshine Boat Rentals
a year ago
Quick response time; understands customer service
Gerry Hoffman
a year ago
Friendly service and reasonable price!
Melissa VanAtta
3 years ago
Always friendly and reliable!