Great Lakes Honda City Service Center

Reviews

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  Sarah VP (Sobesarah85)
7 months ago
This review is for the service center. We dropped off our car for a recall remedy, as well as a minor interior parts fix, and it was completed before the end of the day. We also had a loaner vehicle that was given to use, for the inconvenience of having to leave the car for the day, instead of waiting at the lobby. (Ask if any are available if you go this route.) The service center team was kind and respectful. I also went onto the showroom floor after picking up our car, to talk with a financial advisor after, it was a neutral experience, so I won't base the rating on that. Service center is decent and they get what is needed done in a timely manner. Thank you. Picture attached was the loaner vehicle. '22 Honda Accord. Nice car, nice temporary drive for the day. If I didn't have kids, this would be a good choice to buy/lease.

  Deb Lisandrelli
5 months ago
Gino, the body shop manager is the best!He worked to get me the best estimate and best parts for my repair! He has a very friendly and kind way about him and wants total customer satisfaction. Thank you Gino and your team for an awesome repair & restoration job! Services: Auto body & trim repair, PaintingServices: Auto body & trim repair, Painting

  kathleen Havens
7 months ago
Ron is certainly an asset to your dealership. Excellent service and he is very pleasant and polite. Again on this visit Ron is very accommodating. A plus employee. Went back on Friday, did not have an appointment. They gave me a loaner over the holiday weekend and called first thing Tuesday morning saying it was ready. I dealt with Sean Burke and was very pleased.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Battery

  Anthony Page
9 months ago
Unfortunately couldn t get the color I actually wanted but the color I got is just as great! Appreciate everything! Thank you Elizabeth for assisting me with what I was looking for!

  Toni K. Colella
7 months ago
My appointment for an oil change and general look-over was right on time and completed earlier than anticipated. Very pleased with the first contact person, the person who advised me of future maintenance needs and explained what work was done that day, and the woman who checked me out. I live 50 minutes from this dealership from whom I purchased the car. The entire service experience was definitely worth the time and drive from Auburn.Services: General repairs & maintenance, Oil change

  Brenda Osborne-pavia
10 months ago
This is my 5 th Honda and dealing with Katie she is a great saleswoman .I would recommend her to everyone if they are buying a Honda.Also she is accurate and a great personality.If I was the boss I would give her salesperson of the year.Also Brad is awesome also.

  Brian Mitchell
7 months ago
Penny at the front desk was great. So too was Sean, the gentleman that set up our service. As I only had the work done hours ago I will withhold my opinion on the quality of the service, but it was surely efficient. The only hiccup and the reason for 4 stars Vs 5, is because someone left my vehicle window open when I retreated it from the lot. The weather was threatening rain and more importantly, thieves could have had their way. I m sure it was an honest mistake but such awareness is important.

  Jim Strunk
7 months ago
I had an issue with my car while dropping off my daughter at Syracuse. They were great in taking in my car on a Saturday and then letting me know the issue and getting it fixed quickly. I was able to pick it up the next weekend with no issues. This is a great place.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Cheryl Weaver
9 months ago
Needed all new brakes and rotors and had to wait at facility. It was a long wait and I had not eaten. My service advisor actually shared his lunch with me. A task not included in his job description, but above and beyond out of the kindness of his heart. A rarity indeed in today s society and I m was so very appreciative. This is why I ve been a loyal customer for over 40yrs.Services: Tire rotations, Brakes, Oil change

  Anne Grugel
9 months ago
Excellent service with honest and fair costs. My service advisor was pleasant and very helpful. Besides the scheduled appointment for front and rear brake work, I also asked them to look into possible tire imbalance due to some vibration when driving. Ron called and left a message that several tires were out of balance. Great Lakes Honda City also provided me with a loner vehicle.Service: Brakes

  Shaun Bryant
a year ago
I love the dedication and service you provided. Great appreciation to my service representative "Steve" that helped and insured I was taken care of no matter what issue I presented them with. From start to finish was good. Thank you for resolving my problem, STEVE. Overall, the whole organization and staff was great and extremely friendly. I appreciate the good customer service and I definitely appreciate that, and like to recognize it whenever possible. THANK YOU! Less Stress, More Love.Services: Electrical repair, General repairs & maintenance, Electrical, Tire rotations, Wheel alignment, Auto maintenance, Oil change

  Jason Breezee
6 months ago
Horrible .bought a car 3 months ago and my tires are already looking like this. I called the service department at which they told me our guys drove the car and felt it didn t need an alignment . Or the fact I brought it in 3 DAYS after buying it because of a front end shake .they told me it s because of uneven tire wear Ok so why wouldn t they check the alignment. Now they re refusing to compensate me for new tires that they neglected to fix at the beginning. Disgusting service, I will never buy from here again and I will make sure others don t either.

  Deb Schultheis
10 months ago
The people there - everyone - are wonderful. I purchased my CRV there, which was an excellent experience, and it continued on with the Service Department. You can drop your car off when they re not open, they have a shuttle to and from work, longer hours on Thursdays. I ve also had accident repair work done there and had the same great experience. They take very good care of their customers!

  Denise W
9 months ago
Great Lakes Honda city is overall the best customer service I have experienced ever!! The receptionists are pleasant and very welcoming that goes forThe service area and Mechanics also..what a great job .Vehicles are a big investment to me anyway, and to know that your vehicle is in the greatest of care puts my mind at peace. I appreciate all they do as a team:)

  Layla Jade
9 months ago
I got my first car from here a couple days ago after visiting a couple dealerships that seemed a bit shady. Ray and Darrius were extremely helpful, kind, and honest and answered any questions I had and made sure I understood everything. My car is beautiful and way nicer than anything I thought I was going to get. I was able to go home confident that I made the right choice buying my car from here. I definitely recommend.

  Janet Chemotti
10 months ago
Clean facility, competent service team, comfortable waiting room, efficient and friendly staff. I leased my car from this dealership and always take it there for service! They have always taken great care of my car and have been creative problems solvers with a few issues that have come up. I travel 45 minutes to their location and it s worth it!Services: Tire rotations, Auto tire replacement, Oil change

  diane bilecki
8 months ago
All staff were professional, thorough and helpful. Gino, the body shop manager, was especially helpful. He explained the repair process and was able to complete the job in 3 days.Service: Auto body & trim repairService: Auto body & trim repair

  Samantha Ford
11 months ago
This was my 1st experience w/Great Lakes Honda City Service Dept and I was extremely happy with the quality of care I received. I worked with Jason & he provided me with great customer service, which is refreshing now a days. He explained the process to diagnose, repair, and was even able to warranty my faulty A/C compressor. When I picked up my vehicle it took less then 5 mins to cash out. My car was parked far away and I had trouble locating it but a wonderful gentleman walked all the way down to the next lot and drove it back to me. I appreciated this more than he realized because I have a medical condition that prohibits me from walking that far. So thank you to the older gentleman with the baseball cap & black hoodie for being genuinely kind. I was very impressed with the service dept & I highly recommend this team. Thanks again!Service: Auto A/C replacement

  Richard hall
9 months ago
Friendly welcome. Service Advisor was efficient. Work finished on time.waiting room could be a bit more comfortable and bottled water should be offered. They do at the Toyota Store. Just sayinServices: Transmission, General repairs & maintenanceServices: Transmission, General repairs & maintenance

  Josh Justin
7 months ago
Ray was awesome. Facilitated our purchase without any hiccups. We got a good deal on a trade in and we were taken care of very well. Definitely love Hondas and this is the dealership to get one!

  Jessica Mulcahey
7 months ago
Ron, the service advisor and Maria, the appointment coordinator deserve immediate raises. They were proffesional, courteous and worked quickly. The quality of the work was amazing and I was treated very well. Thank youServices: Tire rotations, Engine repairServices: Tire rotations, Engine repair

  Greg mielnicki
8 months ago
I had a great experience at Great Lakes Honda City. My sales person was very motivated to get me into the vehicle that I wanted. Sergio made getting into a CR-V easy. I will recommend my friends and family to go to Great Lakes Honda City whenever they are in the market for a new or used vehicle.

  Clmbrt
11 months ago
Had an issue with tire rotation done at another shop. They identified that the issue was not as serious as all the dashboard lights made it seem. Fixed in one day and even got training on resetting the tires afyer maintenance. Great experience!

  Nicole Fink
a year ago
I had to use the collision department due to an accident that my vehicle was in. My car is a 2020 with18k miles on it. The accident was not my fault, as I was not in the car. I was concerned about the parts my car would receive and the care due to it being new and in an accident. The gentlemen in collision were awesome! They worked with the insurance company to make sure they got the Honda parts! They kept me informed , every step of the way, they walked me around the car when it was done! They made sure it was cleaned and taken care of! I am so happy I went to Honda City! I am very grateful to the collision team for their hard work to make sure I got Honda parts and even with doing this, they were always smiling & polite when speaking to me! I am very happy! Thank you!!Service: Auto body & trim replacement

  Melissa Norton
7 months ago
Every time I go to Hona City I am treated in a professional manner. Service is quick and easy to set up up. It is always a pleasure experience.Service: Oil changeService: Oil change

  Clint Tredo
8 months ago
I would to just say that I had a wonderful experience from start to finish. Everyone was so nice, intelligent and very quick service. I will definitely be telling everyone about my experience. Thank you very much for such great service!!!!!

  Rae Ann Kilian
8 months ago
Brought my car in for service to have my air conditioning looked at. They had a loaner car ready for me. They did the needed repairs. Courteous customer service from everyone i came in contact with. Great job!!Services: A/C installation & repair, Air conditioningServices: A/C installation & repair, Air conditioning

  Ronia Turner
a year ago
Honda City always has the best service and is extremely accommodating!!! I dropped my car off the night before because my battery was dead and also needed an oil change. It was all ready to go within a few hours by the next morning! They also have the best price for my new battery over other shops. I always feel like a valued customer there. I will never go anywhere else. Thank You so much!!!Services: Auto battery maintenance, Oil change

  Jercental Brown
a year ago
Everyone was very kind and exceeded my expectations of customer service. My service advisor Ron displayed excellent customer service, not just to me but to other waiting customers. He is an absolute breath of fresh air. He explains what you need without aggressively pushing for the purchase of some other service, which I greatly appreciate.Service: Oil change

  Christine Glave
9 months ago
I brought my car in for a check before taking it on a trip and the service people(Steve waited on me) were helpful and went over everything and helped me make a plan for work to do in the fall. It is so wonderful to deal with people that you can trust!Services: Transmission repair, Vehicle safety inspectionServices: Transmission repair, Vehicle safety inspection