Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Whipple
a year ago
This company (formerly Nu look collision) is a large in network provider for many of the main insurance companies running scams! They will coerce you into taking your vehicle here, give you the runaround and damage your vehicle more in the process. ( Our vehicle was originally at the original manufacturer Toyota dealership for an assessment, and for repairs when the insurance company (Liberty Mutual Insurance)requested to move it to their in network provider) After this is done, they will let your vehicle sit on the lot and not contact you until you wonder what s going on. Once enough time has gone by, they will pretend to contact you through different cell numbers other than their office phone number but never leave a message. This business is lying and conniving to make a dollar on claims or to prevent from paying out due claims to customers through their relationship & scamming practices with the big insurance companies. My 2016 White Toyota Tundra has been there since the beginning of this year with no response Or communication to us at all. We had to hire a private investigator to assist in the process and report back through intense photo/video documentation on the issues. Please stay away from this shop is NOT honest as they will lie steal and cheat from you if you bring anything to them as they only see $$$! If you do happen to fall victim to these Insurance fraudsters, please report them to the New York State Department of financial services team and create a consumer complaint case where you will be assigned a CSB number. Thank you!

  Justin Chamberlain
a year ago
Believe the other reviews about the front desk lady, I called to get a quote on a simple paint job and this woman is giving me the third degree and grilling me about my situation and saying how "abnormal" my situation was. I politely try to steer the conversation back to business asking if I can get my paint fixed and asked her to pencil me in, and she goes back to being rude and unprofessional and scornfully questioning in a mocking tone the inability of this other reputable collision center to fix my paint, which had nothing to do with helping my situation and my trauma of just wanting my car to look and function beautifully. That front desk lady once more is unprofessional and has no customer service skills, JUST BECAUSE OF HER I took my business else where, I will never recommend this location. Take my experience with a grain of salt, but I had to warn you.

  Myra Perry
5 years ago
Dave was great at the LeRoy location! Him and the team there did an AMAZING job making my car look new after my car was hit in a parking lot. I definitely would recommend this shop! Very courteous and friendly! Unlike other shops I've been to.

  Samantha Miller
8 years ago
I had recently got into an accident in my 2015 Chevy Malibu and I sent my car to the Nu Look Collision out in LeRoy and Mallorie was so helpful and so informative. They definitely made my experience a smooth and easy one. I recommend Nu Look to anyone who is looking for fast, reliable service!

  Courtney Loveland
4 years ago
I took my car to nulook after I was hit in a parking lot. They fixed the body work, but when I picked up my car it was making an awful metal on metal clinking noise from the back end. I brought the car back and they claimed they were going to send it over to Bob Johnson for diagnosis. When I got my car back they said it was the braking system, and they told the insurance company that it was not caused by the accident. I took it to Orleans ford to get a second opinion(my boyfriend is a technician and didn't agree with the diagnosis), which came out of my own pocket. Orleans ford told me it was my shock. So I called Bob Johnson because of the misdiagnosis, I was told by the service guy that the only thing they did to my car was an alignment and they never did a diagnosis on it at all. I am seriously disappointed that I was lied to by David at Nulook. He had absolutely no concern for my safety, his negligence could have cost me my life had the problem been more serious. I will never do business with them again.

  Gina Perkins
5 years ago
I hit a deer with my car and Nu-Look did the repairs. They did an excellent job! The car looks amazing, and they took the time to wash it and clean the inside! David was a pleasure to work with. I would recommend this collision shop!

  Zeth Johnson
2 years ago
Tried to get my car fixed here Insurance company sent them all the information and told me they reach out to schedule and they never reached out to me. After a week I called the office and they told me they were busy and that they couldn t tell me a time it could be fixed told me they would call me back in 3 to 4 weeks. This is absolutely terrible customer service I have no idea when the shop would even get my car in and all the front Desk lady had to say was it s a terrible time to get in an accident and laughed. Called another shop and are able to get me right in and We re very understanding of the situation. I will never call this place to do work on my vehicle.

  Madeleine Milligan
a year ago
Lady in the office is very short and rude. Every time I got off the phone with her, she was rude and I was left a little confused where we were in the process. Do yourself a favor and call Ken Barrett in Batavia, more professional and a much smoother process.Service: Body & TrimService: Body & Trim

  Rebecca Mynter
7 years ago
"Amazing" doesn't even describe the work and customer service! David was above and beyond in helping with a very challenging repair. He provided frequent updates and persevered despite all odds. I would highly recommend them!

  Laura-Lee Sullivan
8 years ago
If you have to wreck you car go see Mallorie at NuLook! She is knowledgeable, follows up, and calls when she says she will. It looks better than ever and has a LIFETIME guarantee! Wow!!

  Jim Lee
5 years ago
Staff is very nice and the work on my truck was great!!! Would highly recommend