Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dill
8 months ago
I would give 0 stars if I could. This is the product I received after a 2hr wait time after my sister dropped 1000$ on 4 new tires. As soon as I left, the tire light came on as well. Hopefully, the pictures will speak for themselves about the service and customer satisfaction at this location. I should have read the reviews first. If anyone else has expectations in this location, I hope this will be helpful.

  Patrick Onorato
3 months ago
My sister had a tire emergency!Tires in stock, and if we had it there by a certain time it would get done. Smooth rolling now Mike and the guys are amazing.Hope you guys enjoyed your party

  Yvonne Perry
3 months ago
12/13/23Ran over some industrial glass in the Fresh Market parking lot across the street, and heard immediate hissing. Drove across the street to Firestone. Even though it was late in the afternoon, Tom greeted me in a friendly manner. Angel took good care of me, and tech Chris had my tire changed within the hour. Amazing skills and customer service- that was my experience!

  Kelsey Holmes
2 months ago
Awesome tire service! Would definitely recommend! Mike got me all hooked up with all the best deals on 4 new tires and the Firestone credit card, thank you for the excellent service!

  Rash La
3 months ago
I just got my car here for a wheel alignment and was wise enough to take all my valuables. Left my CD Sauvage scent bottle in the center console thinking no one would take it. This is never taken out of the car and I used it before dropping the car here. I drive out and look for my scent bottle and it was missing. Drove right back and they panicked when they saw me and said nobody took this. I wonder if this bottle had legs or wings to jump out of the center console. Very unprofessional. Would never go here again.

  Helen Bailey
a month ago
They are wonderful. They work with you to take care of any repairs. They are very professional and explain any repairs or maintenance on my vehicle. I have an import car and they go out of their way to assist with any of my needs.

  Dennis Bennett
3 months ago
After puncturing a tyre late in the afternoon, I called the store in a panic; I was planning to drive out of state the next day. The staff were kind and understanding, and told me to come right in. I arrived and was warmly greeted. They went over the charges, and within an hour I was back on the road. I was super grateful for making time to see me at the last minute, and was pleasantly surprised with how quickly they were able to replace the tyre. I ll be coming back here in the future for sure!

  Hugh Smith
a year ago
Worst service ever. Aaron said he would not beat me up over matching THEIR OWN ADVERTISED PRICE. Doing me a favor by having me pay their full advertised price !?!? Then a day later my breaks fail. Now he wants to me to pay $1000. To replace both rear calipers!?! Lucky my truck didn t catch fire. Definitely not a coincidence and horrible service.

  Amal Thomas
4 months ago
If you go to here, ask for Mike. He goes out of his way to take care of his customers and makes sure they get a good deal. His customer service is best I have ever experienced in car repair/maintenance (including dealer service). Will be back to service my cars here again.

  Dawn LeGresley
2 years ago
I would never recommend or go to Firestone ever again. I had all last 5 vehicle's tires from there. I went in June to have tires put on my new truck which cost me 1200.00. they damaged my rims an denied ever damaging my rims. Been fighting with Firestone since June... It's always the same story we'll look into it.. Not to mention their Latham NY store manager an their district manager are very rude an unprofessional.. so folks do whatever you can to stay away from Firestone Complete Auto Care Center's...

  Lori Cross
3 months ago
I was able to make an appointment for my alignment. They took the car in on time and it was out in about 45 minutes. The guys were very friendly and explained everything to me. Will continue to use Firestone in Latham, NY

  G 748 W
a month ago
DO NOT GET ALIGNMENTS DONE HERE. Paid for the lifetime alignments with my new tires and had them do the tire alignment and rotation with each oil changes. Tires are only a year and a half old with ~40,000 miles on them (70,000 mile limited lifetime warranty tires) and all 4 tires are down to/past the wear bar on the insides and fine on the outside. Firestone is claiming it isn't there issue and that the alignments have been done correctly. Brought my car to a different autoshop and had them do an alignment after firestone checked my alignment and said my alignment was fine, the other shop showed two of my tires out of alignment. After several phone calls to management, most of which were never returned after being told I would get a call back, Firestone wants me to pay for half the cost of new tires. This shop is a scam.*Edit* Customer service did absolutely nothing besides pass me off and not return phone calls. This shop is now being investigated by the DMV. Do not go here

  Dale Martin
4 months ago
Did my brakes and rotors and calipers! Awesome work and great price! Called the day before and all done the next day! Great shop best Firestone in the capital region!

  Stark ,
2 months ago
After reading the reviews I'm terrified to bring my car here for 4 new tires and an alignment. These places are supposed to be reputable. I'm shocked by the horror stories from this latham location.

  Mason Johnson
a month ago
The best team I ever had work on my car! Calvin and Chris went far and beyond plus the managers are amazing ! Best place ever and I HIGHLY recommend!

  george nicholson
2 months ago
New to the Capital District, I needed my NYS Inspection done here. After being rudely treated at Monroe Muffler I went to Firestone, where MIKE was most gracious in setting up a quick appointment and followed through with the most amiable service. Five Stars in my opinion. SEE MIKE!

  Joel Danei
2 months ago
I went today which was a Sunday and it was crazy busy. The guy Mike at the desk was extremely busy but customer service was great! SCOTT worked on my truck and did a fantastic job.

  Jeremy Cohen
4 weeks ago
Best mechanic Ive ever worked with, Mike is THE MAN. No pressure, no worries, and an upfront quote and total respect of the customer experience. I wish I could give 100 stars!

  Charles Maina
5 months ago
I recently visited Firestone Latham, the branch manager is very unprofessional and moody at work, it is like you are forcing him to offer service to you, In this day and age how does a front facing manager holds mood swings at work and to the customer, to make matter worse this my second time to experience such disservice from the staff of the same branch , I would like to applaud the outstanding branch mechanic supervisor for the station for his courtesy and good service the only reason I take my two cars for service at the branch.I registered my complaint and the company didn t even revert back with a courtesy acknowledgement.

  Joyce Patterson
2 months ago
The atmosphere was very good and so was the staff who attended to me. I will need to see how the work that i had done work, before I can commit on my service.

  Thia Mdj
a month ago
Excellent service, Mike was super friendly. We were on a road trip and needed something fixed, they squeezed us in. Fairly priced.

  Aj Little
2 months ago
If you go here ask for MIKE! Mike will make sure you are given A-1 service, and the best tire deal ypu can get!

  Michael George
5 years ago
Updated: 7/2018 - service has leveled out. It's not great, and they take FOREVER, but that said, they still aren't that bad. Most visits include a "this must be done" repair, which isn't always true. Wait times are VERY long, so plan accordingly. Even with an appointment, expect 90min or more. Thankfully there is a Stewart's, Dunkin Donuts & Burger King within a few hundred feet, so you can grab a bite while you wait. Free WiFi is a great perk too, but waiting area needs a general update. Side note but the bathroom is always clean, which is rare for an auto body shop. Great credit offers and rebates balance out with average service.

  Tyler Wagner
7 months ago
Beware of service advisors at this location. Had a flat and mentioned I needed it repaired but you could tell he was interested in selling four tires. Mentioned that it would be $1100 and that the flat tire couldn't be repaired. Went to Northway Toyota and it was fixed for $40

  Jennifer
2 months ago
I took my car there for the state inspection. They were so helpful and kind, will definitely go back.

  Frank Santos
4 weeks ago
I don t understand I go to two different locations one yesterday one today, the first one on Wolf Road the second one Latham and I steering wheel is off not even straight. I don t understand you have people that don t work.

  Susan Kordzek
8 months ago
While getting a new rear tires at to Firestone tire in Latham I was informed that I needed new rear brakes and given an 851.87 estimate (still have it). Looking for a 2nd opinion I remembered a recommendation on the Siena parents page for Gil s garage. Opinion was verified by my son in law, so we made an appointment. Brakes were carefully inspected and given a mm rating, a dashboard light was reset and I fully expected a diagnostic charge. Not only do I NOT need brakes but they charged nothing. Beware of Firestone.

  Muhammad Ali
6 months ago
Let me tell you my story. So i an appointment on saturday September 30th. For 4pm for my car s alignment. When i got there a 3:45. Person told me that there is a long line. They only have one tech working. Even though I had an appointment. But i guess it doesn t matter. SO THEY GAVE ME ANOTHER APPOINTMENT FOR MONDAY OCTOBER 2nd AT 9am. WHICH IS TODAY. SO I GOT THERE AT 8:40am. 20mins BEFORE MY APPOINTMENT. AS SOON AS I TOLD THE PERSON AT THE COUNTER I HAVE AN APPOINTMENT AT 9am. HE DIDNT LET ME SPEAK. AND STARTED TO TELL ME THAT HOW HE HAD ONLY 2GUYS WORKING. AND THAT THERE IS 3CARS AHEAD OF ME. WE SHORT STAFF. TOLD ME TO GO TO THE LATHAM LOCATION EVEN THOUGH I HAD AN APPOINTMENT WITH THE ONE ON WOLF RD. SO PLEASE SOMEONE FROM THE FIRESTONE TELL ME WHAT HELL IS GOING ON WITH THE FIRESTONE ONE WOLF RD. I AM VERY DISGUSTED WITH THE WAY I WAS TREATED. THIS IS NOT THE WAY TO HANDLE YOUR PAID CUSTOMERS.Service: Wheel alignment

  Timothy Carey
6 years ago
Firestone in latham is great, they made sure my alignment was straight showing me face to face, and did the routine maintenance (timing belt) that i needed being a at 133k i was 33k past due! Thanks tony for taking care of me!

  Peter Klein
7 months ago
They always treat me fair.. But their labor book hours seems higher than most. Firestone Corp needs to adjust to local market rates. Staff is great !!Services: Tires, Steering & suspension repair, General repairs & maintenanceServices: Tires, Steering & suspension repair, General repairs & maintenance