Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Taras Zommers
3 months ago
My son was driving and broke down on the highway just outside of Kingston on a Friday afternoon. By the time he got towed off the highway and then AAA picked him up everything was closed. The tow truck driver dropped off the car at Paramount and my son was called the next morning by the manager. They made sure the car was ready Monday so he could return to school. Friendly group of guys there and they totally bailed us out.
Kim Williams
a year ago
I called to see if I could bring my car in for an inspection. Every year for the last few years I would call and they would say come over and they would do it while I waited. This year I got the owner on the phone. He said I would have to leave my car all day for an inspection because an inspection takes hours. It doesn't take hours for an inspection. He was rude and obnoxious. I will never go here for anything. I do not recommend Paramount.
Stefan Weisman
a year ago
The owner of Paramount came very quickly as we were sitting in a parking lot with a dead battery. He charged the car, diagnosed the problem, and gave us some great advice. Highly recommended. Thank you!Service: BatteryService: Battery
Uni Clean
a year ago
This year has been dreadful with car issues! But luckily we always have paramount to come to the rescue. Professional and also reassuring, grateful for them! And hopefully my 6 year old is done leaving car doors ajar. Update he wasn't done lol paramount got my battery started in seconds!
Casey Fassett
a year ago
DO NOT GO HERE OR USE THEM!!Waited hours for them to show up for a tow. They never did.. 0 stars. Their employee aj is rude and hostile with customers. The AAA representative told me she was well aware of his poor attitude and customer service.Services: Exhaust, Auto battery replacement, Body & Trim, Engine repair, A/C installation & repair, Auto windshield replacement
Via Solar
a year ago
Nice enough people. Couldn't give me a lift, so I had get a cab for the 120 miles. Ouch! The excuse was driver safety. (Covid) Actually they wanted to call it a day, and drop it off the vehicle the following day. That's their prerogative.
Julian Blackmore
a year ago
Called AAA for a tow, and Paramount showed up right on time. Kevin was super friendly and chill, and delivered my car to the repair shop I'd requested. Thanks Kevin!
Bernadette Riggins
3 years ago
A.J. came to my house for AAA. I had a flat tire and thought I had a donut. AAA told me it would be an hour but he was here in 10 minutes. As it turned out I had a real tire on the rim and ready to go. It took 5 minutes and I was back in traveling mode. Thanks for a courteous and great job.
Alyssa
a year ago
AJ and his crew were very helpful when my car broke down. Very happy with the work they had done and appreciate the straight forward responses.
Samantha
4 years ago
One of my worst fears is being alone on the side of the road in the middle of nowhere, as I am a small 19 year old girl. And that's exactly where I was last night, with a popped tire and stripped lug nuts that wouldn't come out. AAA sent out one of the guys from Paramount and he was there within half an hour. Russell was a friendly guy, and was very punctual. With some small talk and jokes about his daughters and family, I felt at ease standing on the side of a back road in Saugerties with a stranger. great service. good people. i genuinely felt taken care of while driving home. he double checked everything and explained to me how to drive and take care of my car with the donut on. i had low expectations for road side services, but after last night, they have increased tenfold. Amazing job at taking care of people in distress and not just the car.
Daniel Lee
5 years ago
I called AAA to get my car towed, and gave them all the information - including that the car had not run in a few years, it has California plates, and that I needed it towed 9 miles to a mechanic. I later received a call from Paramount.They told me - after I gave the same information that I gave AAA - that the tow would not be covered by AAA, and would instead be a $75 hookup charge + $4.50 per mile. To quote the man on the phone, "AAA is for emergency roadside service, not free towing" and "you're not dealing with AAA" when I repeated what AAA had told me.It's possible that my tow slipped through the AAA rep and wasn't covered, but the level of customer service was awful. Based on the cost, and the demeanor of the caller, I suspect they were trying to take advantage of my situation and/or did not want to do the tow. I declined, and called another towing service; their charge for the entire tow was $80 (no mention of a $75 hookup fee).I will actively avoid this business and advise friends/family to do so as well. If they're willing to gouge customers like this for a tow, I certainly wouldn't trust them with potentially more expensive car repairs.
Elliott Hyatt
5 years ago
Wish I could give less stars. Went to the family's home to deliver Chinese food. Being overwhelmed I accidentally went off of their driveway just enough so my tires wouldn't pull me out. I am confident one person pushed the car while the other drove it it would have come right out. After talking with the family I just delivered to and the family of the business, he walked twenty feet from his door and said "this isn't free, you got the car stuck right? 125 dollars to get it out ".. meanwhile he drove maybe 50 feet from where the tow truck was parked and pulled my car 5 feet to get it unstuck. I informed him my dad would push it out or pull it with his pick up truck and a chain... he said " no one else is going to tow on my property. If you use a truck like that it will TEAR up my blacktop. Do you want to redo my driveway?" And offered me the horrible deal of 50 for the tow... pushed into a corner I had no other option but to give away all of my tips for the day for a 10 minute 5 foot tow. Horrible service. Terrible people. Just greed
WALTER
3 years ago
Paramount responded to my AAA call yesterday for a tow as my car died on the side of the highway. The tow guy showed up quickly and was professional, friendly and helpful with suggestions. Recommended.
Daniel Lasecki
10 months ago
Triple Eh to save the day. When I call AAA, these are the guys that jump, unlock, or tow my car. Nothing but professionals every time.
Bridgette Parker
a year ago
Been waiting for them to tow my moms car and the flat out lied and said they were here and nobody answered and they called too and said"you best not give us an attitude"!!! She has had her phone in her hand and I have been sitting by the front door open window for hours waiting!!! This company is horrible and disrespectful and liars to top it off!!!!!!! Wish I could give you the zero stars you deserve
Public Domain Guitar
6 months ago
Needed a jump for the 12volt battery in my car. The guy who showed up was confrontational and very rude.
Julie Colton
5 years ago
Poor business practice - service person came to change my tire and found out it just needed air so I could bring it to the shop. He charged me $48 to fill it up with air which was the same price as changing the tire. I complained about it and he called his boss who said it's still $48. I live in Kingston NY and it only takes 7m to get to where I was. Would not recommend this place unless you didn't have a choice
Catherine Lunn
4 years ago
Russ got my call from AAA and was there to help 35 minutes later. He was polite, professional, and personable! He went above and beyond what I expected and I thank him!
John Marcik
2 years ago
I want to thank Frank and Kevin at Paramount for helping 2 stranded vacationers broke down in Kingston. While we couldn't wait for repairs, Frank was true to his word and got my truck back to me 100mi away on Sunday morning, Kevin the driver was a true gentleman. Thanks fellows, I know who to call if I'm ever stranded in Kingston again.
Chris Tyler
7 years ago
AJ was super-helpful. He let me know that I did not need an expensive repair, and instead explained that I was refilling my transmission fluid incorrectly. I really appreciate their honesty as a garage.
Fabricated Reality
5 years ago
I was skeptical about them because of the reviews but AAA sent them to me to yank me out of a muddy yard and i had no issues. The guy was friendly and he tried to refuse my tip but i insisted. I would use them again if needed.
Jody Naccarato
a year ago
AAA service provides. ANTHONY N. Shows up quick ,Was great helpful and easy to work with. Thank you so much.
W R Van Dusen
7 years ago
I first started using Paramount garage because they are AAA certified After meeting the guys and having some work done, which I might say was done with my interest in mind everybody was courteous I never felt like I was being taken advantage of in any fashion I've recommended Paramount garage to many of my friends who always leave happy and satisfied, and like myself are repeat customers
wayne simmons
2 years ago
I called AAA in the morning had the car picked up within a half-hour it took it to the shop I would be fix next day
Sarah Singleton
4 years ago
The guys know what they're doing. Very upfront with cost. I always go here with my car. And they're friendly too.
Priscilla Mullen
2 years ago
Great service!! We needed to have a car towed. Very responsive company!!
Philip Kearney
2 years ago
They were excellent well they're right away soon as I thought it was expect thank you
Terri Shutter
a year ago
Awesome service at a great price. My family uses their services often.
Sue Keating
6 years ago
Would highly recommend this business. Very ccourteous, accommodating and prompt with the repair of my car.
Clinton Coddington (Clint)
2 years ago
Come check them out. Used cars/repair and service towing all in one place