Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric Rowles
2 months ago
I always get my parts here just go in person or you'll be placed on forever hold. You'll sink into the abyss of hold and never come back. So just go to the store in person and the guys are friendly. I took a star off for the way they handle phone calls. As they ask you to place you on hold but just do it without your response. You will find everything you need there

  Usman
3 months ago
I usually come here for UPS pickups and the employees have been generally helpful. On some occasions, they said it wasn t there and checked again only to find it.There was a new employee at the desk today that was very unhelpful and combative. I asked him about a package and he took exactly 1 second to say it wasn t there. I came back in the store showing him the tracking showing it was received and who it was received by.He starts dismissively telling me it s not there. I asked him what is the next step to take as it was received by autozone. He tells me to work it out with UPS and it s not there fault if someone else picked it up.This is incorrect, you need to sign off when something is picked up and he didn t even check the system. He then tells me I never seen your name or you here before . Not only should that not matter, but i ve been there 30-40 times to pick up packages.I left as I didn t want to argue my point anymore.I no longer trust this location to pick up packages. I will need to deal with customer service for Amazon for something that is likely in the store.

  David C
4 months ago
I guess they usually have what I need, everything except counter help. Always seems to be only one register open, with one employee searching for an obscure part with a customer, when all I need to do is pay for a few quarts of oil.

  gino correa
10 months ago
Prices are all incorrect for items. Went in to purchase microfiber towels, they were on an end cap for $8.99 the store manager said it was just a mistake, that someone just didn't do their job right. He also stated that advanced auto does not honor their display prices. So if you do shop at advanced auto, it is my suggestion you do not purchase anything and expect the displayed price. They also did change the price while I was standing there to another wrong price.

  R Worrier (Roadworrier)
2 years ago
Most of the guys that worked the day I'm writing this review for didn't know that much about cars, but were eager to help and friendly. Later went to Napa and they solved my problem figuring out what the right part was.

  George Wells III
3 years ago
Great staff clean organized place. Would be a 5 star but due to the covid 19 they are not able to scan your car for codes. So you are stuck buying a code reader that you can't return. Only to use it once.

  Melissa Taveras
5 years ago
Went today. Guy refused to help me pop in a lightbub into my headlamp. It would've only taken a minute. No one else was in the store. He said no go find a mechanic to put in. That's ok the other Auto Parts store on Albany Avenue put it in for me even though I bought the bulb from somewhere else. They're much better.

  Grace de la Aguilera
4 years ago
We went in with a dead car battery and Joe was so helpful. He installed the new one (which Advance Auto Parks does with most car models, unless it is too difficult to access). While doing so he noticed that our headlights were dim because of the scratched and cloudy plastic and he suggested an affordable restoration kit. He also notice a very dirty cabin air filter while he was changing the battery -- we had never changed it and didn't know we had to! He explained it was easy to pop out and replace so we ended up buying a new filter and popping it back in. Crazy to think we had been breathing in all that dust and pollution! We take our car to a good mechanic regularly who deals with many of its issues, but we had never been alerted to these things that Joe noticed in a few minutes. Joe really seemed to know his stuff and care. He manages to make fixing your car and maintaining it accessible to anyone. Thanks again!

  poolguy
5 years ago
Went in to get filter and oil and saw that the Mobil One oil was on sale with filter. Didn't have my filter in any brand but k&n. The subbed the filter and matched the price.Only complaint was the new guy was still learning the system and took him a while to figure out the manager needed to do an override. So it took about 45min to get 2 things with minimal customers in the store.

  Joeys Poke Shop (JPS)
5 years ago
Love the store and Albany Avenue soggy stores OK very clean and Socrates plaza store I don't go to too often because people don't know what they're talking about they just work there for the money in the job Albany Avenue store has kiko Ronnie and Sue that know what they're talking about if you need any help with anything they will order you the right parts

  Reilly JeckerByrne
a year ago
Employee was very helpful. I wish I'd paid less for the headlight bulb but what can you do.

  Diana Matos
3 years ago
Was in search of a CD visor holder found it rite away; however, had 2 wait bcuz the 1 & only cashier available was on the fone getting information 4 a customer.

  Brandon Arciello
2 years ago
Really decent, patient, and knowledgeable people work here. Store is clean and stocked. Recommend to the DIY drivers 100%.

  Debra Wood
a year ago
Staff was great, answered my questions and helped me find what I needed

  Skye Skye
3 years ago
A really nice employee named Paul walked over to the Hannafords parking lot with me and helped us jump-start our car. Great place to go and get auto parts!

  Jim Barry
4 years ago
Very helpful counter person . It was nice to have some one help and actually seem like they enjoyed there job .Thank you

  stacey mcgee
8 years ago
Very bad service . you need people working in this store that want to work. NOT GIVE AN ATTITUDE AND STAND OUTSIDE SMOKING MAKING YOUR PAYING CUSTOMERS WAIT IN THE STORE FOR A GOOD 20 MINUTES.

  Rachel Winograd
3 years ago
Great customer service! They should all get raises. Very impressed.

  Bettylou Folwell
5 years ago
What can I say. Waited for service however clerk was friendly and knowledgeable. She knew what we needed when we described it to her

  David Sears
a year ago
What is it with auto parts stores hiring useless individuals with bad attitudes?!!?

  Gregg Pugliese
2 years ago
Great place for auto parts, today I was having a light on the dash and they were able to help me solve the problem.

  Christine Nokta
3 years ago
Customer service goes above and beyond. I am pretty clueless about cars, so their excellent service makes a big difference.

  littlecopper Joseph
4 years ago
I wish i could give this place a zero there were 5 guys eating pizza in the back room while 1 girl was at the cash register taking care of customers.

  Mark Swehla
5 years ago
Do the rewards thing they have... it's a good store, people are nice and helpful

  Shanell Neal
4 years ago
The one in the plaza has more parts but less informant as far as the employees. But good company.

  Elaina Toland
4 years ago
Very helpful staff. Ty for putting the extra effort in to finding my part.

  Ronald White
5 years ago
They never have enough help. They also never take the next in line.Guess it is who they know comes first.

  Jeffrey Schoonmaker
5 years ago
Everyone is very helpful, and will go the extra mile to find the parts you need prices are very reasonable

  Thomas Penn
5 years ago
Nice location clean inside and out staff knows what they are talking about

  Michael Johnson
2 years ago
Good staff gets parts fast and knowledgeable about cars