Shults Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Germonto
a month ago
Great dealership, top notch crew!!!

  Celeste Forkey
8 months ago
Sales Consultant, Heather Furlow, assisted us with our search for a 3rd row SUV. Heather was very kind, accommodating, and knowledgeable about the variety of vehicles she showed us. We didn't come to a final decision on a vehicle while we were there, but we were able to view and test drive several different vehicles so that we have enough information to talk over and make our decision. We are very thankful for Heather's help!

  Larry
6 months ago
The service department is on point and willing to share advice where it's definitely needed. I'm sure I will be following up with them once again with a vehicle that was, unfortunately bought from a different dealership.

  Carlee Emborsky
2 years ago
I called to schedule a bronze detail that was part of my advantage package when I bought my car. I asked what all was included in this detail and how long it would take. The lady who scheduled me told me 30 mins. When I got there Cassandra laughed when I said I'd wait for my car to be done. She said it'll be 2-3 hrs. I said not what the lady on the phone said. She laughed at me again. Then after over 4 hours of waiting, I went to check on how much longer. Cassandra laughed again at me as my keys have been sitting on the counter. But never came to waiting room to tell me my car was done. Horrible service. Plus the employee behind desk in waiting room had her mask on but on her chin. Not covering her mouth or nose. But asked customers to put their masks on. ridiculous!

  Rev. Kari
a month ago
Sales came out, no pressure. Good selection of vehicles, nealty arranged in a clean parking lot.

  Chad Dexter
a year ago
I had a wonderful car buying experience in dealing with Anson Smith - Salesperson. He made the whole process smooth and was very accommodating in meeting all my needs. I would recommend asking for him when looking for a new/used car.

  Jim Sorokes
11 months ago
Took our Subaru in for a recall and brake work. They did a great job on both and even provided us with a loaner vehicle while they were working. Great service!!

  Christopher Carlson
a year ago
Just bought our new vehicle here, Joseph Crandall was excellent! Joe went the extra mile for us and was understanding even when we changed our mind on a vehicle last second. He didn't pressure us to buy anything we didn't want and accommodated us on our work schedule with appointments. Was a great experience buying a car with Joe and I can't recommend him enough!

  Kat Laff
a year ago
Taking my vehicle to Shults Auto Group is always a relaxing experience. I chose to remain there and wait, for the authorized work to be done, in their newly remodeled, bright waiting area. It now has: a large TV, comfortable seating, wifi, choice of beverage and snacks; and NEW restrooms. This customer-oriented staff, is always friendly, courteous, understanding and knowledgeable. These refreshing business practices help to provide me with a good start to my busy day.

  Laura Hannold
a year ago
My appointment was an oil change and rotate tires. While rotating tires, mechanic noted my ball joint was going bad. They told me I could have it fixed now or at a future visit. It's fixed and now I don't have to worry or make an extra trip.

  Alex C
3 years ago
Best buying experience I've had. Matt and Bev were both helpful.

  Michael Jabczynski
6 years ago
Bought my truck & car here. They find whatever you want whether it's in stock or not.

  Steve Julian
2 years ago
Great experience from start to finish. Thanks to Joe Crandall for helping me and making everything extremely easy to do business. Thanks to Karen in the finance department - amazing to work with.

  Thomas Karapantso
3 years ago
I had mounted snow tires put on the rear of my van and they removed summers and placed in my vehicle.. Only waited an hour with an appt. ahead of time to have them put on. Not too bad. Busy time now as snow is coming, so plan for a short delay to get an appointment.

  Northcoast DC
2 years ago
They have the best customers Lounge it's completely inside the building there's no drafty doors leading out of the lounge to outside a nice big television on the wall and snacks to eat like cookies graham crackers water tea coffee bananas and there's a little play area for the children to play a table if you have to use a table and chairs.

  Erin Mackey
4 years ago
I had a great sales man Jeff, he did not try to give me the go around, he was straight with me the whole time. Even tho I wasn't able to get a car with them. I will definitely be going back and recommending them to others!

  James Fisher
3 years ago
Bought a vehicle in March of 2019 shultz resale in Jamestown. From the moment we bought the vehicle it had a horrible garbage smell every time you use the heat or the AC. We took it back to him and they looked it over said they could find nothing wrong with it put an air cabin filter in it and send us on our way. Since then we've only been able to get into the vehicle for short periods of time without getting sick. Now we have it at basil for other warranty issues and lo and behold they found a mouse nest in the AC system. So I called Schultz back and she pointed out that it's not a manufacturer's problem and not their issue. and now just for the warranty stuff along with the vehicle we are waiting for their finance department to decide to give basil permission to work on the vehicle. Never buy another vehicle again.

  Kenneth Marion
4 years ago
I had a great experience buying the car but when I went to get my license plates put onto the car which is a 2018 Chevy impala premier the sales rep did not put a snap on license plate holder onto the front bumper, but instead drilled the license plate to the bumper where there were no pre drilled license plate holes.

  Brad Empson
4 years ago
There s a full consideration I give this dealership at one star. Let me explain a little bit about the situation s backstory. I live an hour and a half away from the dealership in Tonawanda. I saw the ad about the car online and looks like a beautiful car. So I called them up and asked them about the car they told me it was in perfect condition mechanically and physically. I asked are you sure it s a long drive and there s a lot of time between me you and my bank to get this ready. Being assured card was in great condition and would be looked over before hand the time came to where it was time to go get the car. So they comes with gold for the drive down there in hour and a half and we find a pair to the dealership in right away I see if the car is not in the condition it was presented in. The front fender bumper had a big scratch on it taking the paint right off clearly should ve been the photos and was not the rooms were completely chewed up in both passenger doors were completely different shade of red in the rest of the car. So I m like OK This already looks to be off to a bad start but I ll still take the car for a drive as soon as we get in the car the car so it s making a really loud Cha Cha Cha noise the dealer then hair dye he s just said oh well I thought the car was looked over . So I bring the car back and they take it to mechanic to actually look over it. At this point I knew I was gonna have to pass as I have been lied to you about that cosmetic looked at a car and about it being mechanically sound they tried blaming the noise on the tires sitting for too long however I had had a mechanic with me who had never heard the noise like they re coming from the tires they assured me that the noise would stop and if it didn t I d be able to bring the car back along an hour and a half drive. At this point I knew I had been lied to about the whole situation in the sales management and they thought I was some dumb high school kid they will be able to make a quick sell on.

  P J
4 years ago
Bought a truck from their resale center not even a week after buying it I've been having issues with it made an appointment to bring it in for service, come in when I made appointment for and was told they had no appointment scheduled for me.so I rescheduled. Took it back after reschedule and I'm still having the same issues...

  Barbara Colburn
3 years ago
Trevor is a very sweet and kind person. I bought my Tocoma truck from him and he seems to be a very honest guy. I recommend buying from Ed Shults.

  JD Howe (JDH)
3 years ago
Service and the service personal were great A+. I called four times and when they tried to forward me to Chev. service, I lost connection every time. This should be unacceptable for a company like Ed Schultz.

  Dewey Varner
2 years ago
Great place to buy a new or used vehicle.didnt feel pushed and Maggie is one of the nicest ladies down there and is very quick to respond to her calls with any questions you may have.

  Barry Pfaff
9 months ago
They always go above and beyond what is expected. I really appreciate what they have done for me.

  corrie bednez
4 years ago
Very friendly. The service department is the best! They helped me when my car broke down and workednwith us and the warranty company to make it right.

  Alicia A
2 years ago
Awesome customer service! They made the entire process easy on my end! Extremely satisfied with my purchase.

  Robert Samuelson
3 years ago
Mike Taylor is the best ! I would never go anywhere else to buy or lease a vehicle. I highly recommend Shults Chevrolet and Mike Taylor. Thank you !!!

  Kim Buck
2 years ago
Awesome sales and service dept. Great customer service and so nice to work with.Only place to buy and service your vehicle.

  Tammy Dowdy
5 years ago
We are pleased with the service we got and how helpful they were trying to get us a car, which they did, drove it home same day.

  Roger Swezey
4 years ago
Fixed our car door handle. Went bad again. Changed reason it was bad. Tried to charge us 350 dollars to fix it. When we refused they repaired it like they had the first time for no charge.