Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cari Hurd
2 months ago
I must've called every towing company in a 40 mile radius when I was stuck in the snow. Most of these so-called 24hr towing places in the Stockton/Cassadaga area, are a joke!! Most didn't answer, the # on Google was wrong or if they did answer they just sounded like they didn't want to be bothered. I was stuck in the middle of nowhere, no houses in sight, just about out of gas. I spoke to Aaron earlier that night, I could tell that he wanted to help me, but couldn't at the time. After being stranded by myself from 10pm - 6am, my phone rang & it was Aaron calling to see if I was OK (I started bawling) he was surprised nobody had helped me yet. So this man, stopped & got me some gas bcuz I didn't think I had enough to make it anywhere once I got unstuck. He showed up a short time later, he had brought me a hot coffee & also hooked me up with a cigarette. This man is a godsend! Him & his helper had no issues getting to me & had me pulled out in a matter of mins. Even though it was costly, it was worth every penny not to be stuck anymore & finally heading home after one of the longest most stressfulnights EVER!
Timothy Stewart
2 months ago
Butera's saved me on more than one occasion, and I'm extremely grateful. Getting towed is never a cheap date, but between their drivers being genuinely good people, and their prices being more fair than others in the area, I'd highly recommend them the next time your vehicle gives you trouble.
Christine Sherwin
2 months ago
175 to tow my car to Walmart in lakewood from Shawbucks 175... Dependable towing 65. Don't waste your time calling these rip off artist.
Richard J Hutchinson
2 months ago
Awesome service, was very quick and he very much cared.. Thank you so much..Richard & Amy H
Anne Webb
9 months ago
We got a flat at 4 AM on Interstate 86. Called AAA-Someone was out changing our tire by 4:30 AM. He was quick, efficient and very friendly. We are very appreciative of the fast, helpful response!Service: Tire changeService: Tire change
JDTA JDTA
a year ago
Had flat tire in my driveway at 0545 Sunday a.m. Aaron answered phone, extremely polite and understanding. I had to be in erie by 0900, no excuses. He arrived 15 minutes later. Was prepared, careful, polite, clean. Such a nice guy. He had my spare on and I was down the road in less than 30 minutes. Highly recommend. He is one in a million. THANK YOU AGAIN!!!!!
Cindy Corbett
a month ago
Unlocked my Durango was fast and friendly! Much appreciated!
B Shiora
10 months ago
They Called In Advance..Here Sooner Than Expected. Louis Picked My Car and Me Up..Very Nice Young Man. Polite, Very Professional and Good Conversationalist..Made to My Appointment On Time..GREAT Place, GREAT Service, Very Nice and Professional Workers!!!!And Is LOCAL !!!
Dan
a year ago
The heavyset driver who refuses to get out of the truck until someone confirms there are no dogs on the premise is lazy, incompetent, and beyond rude. He doesn't know how to pop a vehicle into neutral when the battery is dead, when every other driver for Butera is able to do it in about 60 seconds. He doesn't carry any jumper cables in his vehicle, and is too lazy to use the winch on the truck.If AAA forces you to use Butera, ask for the tall guy, he knows exactly what he's doing, is polite and helpful.
Dj Zorn
a year ago
They where so friendly, on the spot. Less then 20 minutes from the time I called and they showed up.. I would recommend and hope to never use them for locking my keys in the car, but I know that they would come. Just over all great service. Thank you!Service: Car lockoutsService: Car lockouts
Diana Diers
2 months ago
There very experienced, especially w my cars,friendly,helpful,
Johnny Roads
8 months ago
Not worth calling if you need a tow call someone in a different state it will be fasterAlso you should change your service to you don t have 24 hours service & only if you feel like doing somethingFast at taking a napYeah a really top notch towing company kept excepting the tow but not showing up leaving a young girl and her baby stranded in the ditch late at night thinking they re coming but never showing upso we called a reliable, towing company from another state
Katie Suber
2 years ago
This towing company was extremely nice and answered all of my questions and made me feel comfortable about calling them with my problems. When I needed them, they were here in 10 minutes and while here picking up the vehicle, their employee was very patient and kind with my kids who, lets just say were being kids , and even offered me more information about another business I was curious of. They're affordable too!! You just can't beat having all of these perks in one place. Highly recommend them!!
Sam Wassman
5 years ago
Tonight I waited for 2 hours with my frantic mother for a tow for her car. We were told, through AAA, that there would be a delay which okay that s fine we understand. An hour later AAA called and said Butera s cancelled your tow. They were not given an explanation and when we called to get one all we heard was I don t know, I don t do the calls with AAA. There was no sorry for the inconvenience or any offer of someone else to contact to find out the reasoning. Butera s did not offer us a tow non-contracted with AAA, which we would have gladly taken at that point.Now I don t know if this is because of how AAA reimburses and you just didn t want less than what you would charge, or because of a real issue; but I am very disappointed. I was happy AAA was partnered with you because I had used your services before, on my own dime not AAA s, and had great service so I m not quite sure why tonight was so awful (especially when her car was broken down on the SAME road your business is located.)
Rich
3 years ago
Unprofessional!! AAA scheduled a tow with Butera s Towing and the driver cancelled it because I was unable to answer the phone when he called. I had sent him a text that I would be there and he never responded to it. Half hour later he calls and says I don t do texting and I would have to reschedule the call. I rescheduled the tow and AAA used Butera s again, this time an hour goes by with no call. AAA tried to reach them with no luck, and apologized to me because cancelling the service because of a missed phone call is not a valid reason. 3 hours wasted, never again!!
The Warrior Dog
6 years ago
I just had my car towed from them on a Saturday after my brakes failed and I had to hit a snow bank. The tow truck driver, John, was very personable and very nice. They were super fast on arriving and he even gave me advice! Very fairly priced. I thought it would be a lot more. I will definitely use them if anything like that ever happens again! Very pleased. Thank you John!!
Emil Kuntz
3 years ago
We were stranded on I 86. Called AAA, who in turn contacted Butera's Towing. Adam, from Butera's called us, followed up exactly as promised, and went way beyond the required service to make sure we were taken care of.We were brought to a Jamestown Service Garage that was able to fully take care of our problem . This was late at night and the follow-through, courteous service, was phnominal !! We were able to get back on the road safely the following morning after the necessary repairs - thanks to Adam of Butera's Towing.Service: Local hauling
Totallyjake97
3 years ago
after 3 hours of waiting and no phone calls AAA reached out to notify me Buteras had cancelled my tow. Im not the only one this has happened to. While reading this it counted at least 10 other reviews that all said butera canceled or refused service. clearly this is due to the fact I was going through AAA. I don't understand how AAA is okay with carrying such poorly managed company on their services. Im sure after I take alll the pictures of these reviews to AAA they will consider removing Butera from the list of AAA certified companies. I called at 8:26 pm on 02/06/21 and it is now its 9:20 am 02/07/2021 and my car is still stranded in the middle of down town.Service: Car towing
Nancy Johnson
a year ago
Even if youtrple a Buteras can be requested when you call aaa for a tow. It's great having them.. know the area and are courteous.
John-Henry Johnson
2 years ago
They are wildly nice people who help as much as they can! Extremely affordable! I don't know why they have a bad rating on Google maps, It seems like AAA is the problem. I can't say enough nice things about the guys that picked my car up!
Esai Vazquez-Sostre
3 years ago
Horrible! Absolutely horrible! NEVER will I again try and even call them for a tow! First they told us 15 mins then they called back and said 30-35 mins. We ended up waiting an hour just to get a Ford Escape come to us saying they said we needed a ride. No. Then we canceled the tow and a few mins pass by and the tow truck pulls up that we already canceled. I walk up to him and said politely we canceled you guys because it s been over an hour since we called and the right vehicle didn t show up. This POS didn t let me finish what I was saying and had the audacity to peel off in front of me and flip me off. How unprofessional this business is disgusts me. NEVER CALL HERE.
Sonya Dorman
a year ago
Butera's was great! Super helpful, fast and have a very friendly staff! I would definitely use them again!Service: Car towingService: Car towing
Robin Coreas
2 years ago
Car needed a battery, and the transmission was locked. Both Adam and Brian went out of their way to help me. Their kindness and professionalism was amazing. Jamestown is fortunate to have such Kind and reliable services.Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Rabbit Driver Bob
6 years ago
I called AAA, they said Butera's was coming out, and said I would hear from them within an hour. I called back in an hour, AAA said they were on the way, only would be 10 min. So I called back 30 min later, and AAA said the driver said it would be another 40min, because he had 3 tows and didn't know which order he was doing them in... So after more than 2hours of waiting, I told them to call another tow company, which called me with an ETA, and showed up in 15 min...
dan dee
9 years ago
I was passing through on my way home to Cleveland from a weekend at Holiday valley. Suddenly my SUV shut off. I found my young family, wife and myself stranded on I-86 in very cold weather. What a terrible feeling that was. I used my smart phone to Google "Towing". Butera's were there on a Sunday in less than 20 minutes! They towed me to there shop and diagnosed my vehicle. It had a bad alternator and caused it to lose electrical power. The owner Jeff was called on his day off and picked up a new alternator from a local part store and had me up and running and on my way in less than two hours! Thanks again Jeff and the crew! Ive never experienced service of this magnitude...and the price was right to!!!
Janelle Riewaldt
4 years ago
Called AAA for them to come change a tire. Waited 3 hours and no one ever showed up. Wish I could give them negative stars. Never will have my business or any of my friends and families!
Dawn Springstead
5 years ago
Last night I broke down 3 miles from town. AAA called Butera's and they refused to tow us back because we were outside city limits. Took us all night but managed to get to Fluvanna before it died again. AAA again called Butera's . AGAIN THEY REFUSED TO TOW US . This is NOT a friendly company that cares. They left us in the middle of no where and we had to get a towing company from Corry, Pa to rescue us 9 hours after the first call. Don't bother with them. They don't care even if you have AAA. Thanks for nothing!!!
Sue
2 years ago
Called for a pull out told it would be an hr and half wait and it and their pull out rate started at 125$ and went up will never call or recommend to use especially when ur in an accident u dont have an hr and a half to be waiting
Noah Smith
4 years ago
I was about to pump gas today at the Foote Ave Kwik Fill when I accidentally locked my keys in my car. I called AAA and they got Justin W from Butera's Towing to come help me out. He was there within minutes of his initial call. I was back in my car in seconds. I just wanted to thank Jusin for his professionalism and quick response. Give this man a raise! He deserves it! Thanks again!
Olivia Cherie
2 years ago
The guys at Butera's Towing are awesome. Chris kept in contact with me and was fast. He definitely knows his stuff. I would recommend this business to all my friends.