Accessibility
- Wheelchair accessible restroom
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kelly
4 months ago
I wouldn't recommend going here in the first place, but if you do, absolutely do not have Ted "work" on your vehicle! The guy is a total con artist. He charged my husband for parts he didnt even bother to pick up, and work he didn't even do! Thankfully my husband was able to get him to go grab the parts, so at least it wasn't a complete waste of time and money, but still. He claimed he had worked 4 hours just putting brake pads on our vehicle- he did not. We had it checked elsewhere, and there had been absolutely no work done at all! He would not show the reciept, and he initially wanted to refuse to even give us the parts that, again, we ALREADY PAID FOR!
Zepyoor Khechadoorian
4 months ago
I purchased a car from here a few months ago. It's been working really well and Ted and Bob even helped me with some cosmetic issues I was experiencing after I purchased the car. Overall very good experience and I would recommend them.
Sherena McCoy
10 months ago
I bought a 2012 tiguan from this place less then 2 months ago. 4 days ago it started pouring out the coolant. I called Bob and he told me to bring it and he would check it out. The next day when I called him and told him I was having it towed to him. He "BOB" then tells me he was not obligated to look or fix my car and not to bring the car to his dealership. He sold me the car when I went to pick it up they told me about a oil leak . I wouldn't recommend anyone do business with BOB!!! HE SELLING LEMONS. 800 later hopefully I'll have my car fix .
Michael von Dengler
a year ago
I bought a 2015 Subaru Impreza from Bob. It's a really nice car, and it's Great on gas.After I bought this car I was checking out other dealerships with the same car with hire miles on it, and it was selling for five thousand more dollars then I paid Bob. He gave me a really good deal. I noticed when I was driving this car that it had a heat shield noise when it would warm up. Plus the windshield wiper fluid was not coming out when I would trigger it in my car that I bought off of Bob. I called Bob up,and told him about the problems I was having with the 2015 Subaru Impreza. He told me to bring it down, and he will have his team look at it. So I did bring it down when I was on a lunch break at work. I was told that everything is going to be ok, and that he would fix the problems with the car. He even had his awesome employee give me a ride back to work. I finished work, and my boss drove me down to his dealership. He drove me over to a shop that he had working on my car, and checking it out. He had them fix the heat shield problem. I turned to Bob and thanked him for honoring his warranty, and fixing the heat shield noise. He told me the heat shield wasn't covered under the warranty, and that he will fix that at no cost to me. Which I thought was awesome of him to go out of his way, and fix it at no cost to me. The place that he took the car to told him that my windshield wiper fluid pump was bad, and needed replacing. Bob told them to order the part, and when they get the part he will pay for it to be fixed. I think Bob is a truly amazing dealer that saved me money on the price of the vehicle, and he saved me money on repairs needed on the vehicle. He really cares about his customers. I believe this is a rare kind of dealer, and a model to what you should expect when you buy a car from a dealership. Thank you Bob for the great deal on the car, and a positive experience. I would definitely buy another car from Bob in future. He's a great dealer. The way they should be.
Dana Cooper
2 years ago
Bob sold me a lemon car and there s no other way to put it. It has made repeated Trips to the auto shop for repairs. Since the day I bought it January 14, 2021 the car has been nothing but problems. Practically rusted underneath the dashboard lights do not work. So each time the car had problems These problems occurred they got worse because the dashboard lights were not coming on to show the problem. Bob gave me a one-year warranty that covered one used part an AC compressor. Ball bearing wheel hub went out no notification on the dashboard have it to take and tow it to the shop. The warranty were supposed to cover this clearly but they would not honor it!After much discomfort with trying to talk with him he managed to put new rotors on the cheapest he could find and they ve already worked up for it. When I brought it back to share my grievances he told me that because it passed inspection it was out of his hands now. I recommend that when you read this Warranty you look under his cars when you purchase them you look under the hood you have every single thing checked on this car before you buy one from Top Five! I have lost a lot and I do mean a lot at work because of this car..And much phones have been put out on a car he assured me was in really good shape and I wouldn t have problems with this car. He lied to me and I can prove it and that s what I plan to do whether I get anywhere or not. In the car only had 104,000 miles on it and it is a 2011 Subaru Forrester. And Bob was very nice to me as well. Nice can be very very deceiving! And lastly this car is still going to the shop And the warranty has been useless!!
Sandra Curtis
2 years ago
Bob was really nice to me, he really worked with me on my car. The first one I picked he had it checked out, would not sell it to me. The frame was bad. So he found another one for me. I gotta say that was awesome. He could have been like most car dealers, and just sold me the first one. But, Bob didn't do that. I call him a great car salesman.Thanks Bob, I love my car.
Tif W
5 years ago
Good place, I m an out of state college student who bought my car here and have been happy with it. Much more reasonably priced than the other places in Ithaca and Bob/Denny were very helpful. The only caveat is to have a mechanic fully inspect the car beforehand (I just test drove it) but this goes for all used car places and I feel like Top 5 would ve been willing to take care of it had I said something. My old Focus may not be the fanciest car on the road but she takes me where I want to go and that s what matters. Would recommend!
Joan Baron
6 years ago
Bob and Denny are honest. Don't let the office trailer fool you. You see a vehicle you like but it may have some issues first, be sure to point it out to them and they will have it fixed before you buy it. They only finance so it's not a pay here buy here place. Make sure you have a long Job history of at least 6 months, 20% down, credit score of 600 or better and they will go to work for you. Your deposit is fully refundable if you don't get financed like myself. Low monthly payments as well on vehicles under $5000.00. My payment would have been $163.00 at 15% per month for 36 months. I recommend going to see Bob and Denny before you shop anywhere else for a used vehicle.
liddy Bargar
6 years ago
I purchased my first "real" car at Top 5 Rated. It is a beautiful 2009 Subaru Forrester. Within a couple weeks I realized it was having an issue with the head gasket. I brought it back to Bob and he did a GREAT job fixing the issue at no cost to me. I had a positive experience start to finish and would recommend them to anyone!
Matt Waterfield
6 years ago
Top 5 Rated was extremely easy to deal with. Bob the owner is a hands-on guy and wants to do right by his customers. I'll deal with them again and would recommend looking here for a great car at a fair price. Thanks Top 5 Rated!
caitlin spry
11 months ago
Didn't seem like they had too bad of cars. But when I went there while they were open, no one was there. Not going to waste my time looking if I can't speak to an employee or the owner.
Edward Korbel
a year ago
We just bought our second vehicle from Top 5. Bob and his team are very professional and they go over the top to make a very satisfied customer with great prices and excellent customer service.
Michael Salm
10 years ago
Sold my daughter a car with book value of $7k for $10k. Ok, that was her inexperienced 19-year old fault. But since then she has had to sink thousands of dollars into it. This guy is a classic used car salesman and should be avoided at ALL COSTS.
Kathie Bennett
5 years ago
These guys could not have been kinder or more accommodating! Really incredible! Honest and trustworthy. We would definitely go there again if looking for a good used car.
doug g
5 years ago
Great service! Really helped me out when I needed a vehicle.
scott demichiei
2 years ago
Bob help us out a lot!
Rodney Taylor
4 years ago
Decent prices