Parmenter Tire, Auto, & Truck Service - Horseheads

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Blazer
10 months ago
Broke down at Arnot Mall called AAA. They sent out Parmenter and it was going to be 45 mins. The driver was super friendly! As we had to get back down into PA. Thank you so much for the lift and toe! Highly recommend doing business with them! Service: Car towingService: Car towing

  Mary Yanez
5 months ago
While coming up for a mini vacation we unfortunately had vehicle troubles and the staff was beyond amazing and helpful. They went above and beyond to make sure we were able to get all the options for our vehicle troubles. I recommend this place to anyone who needs help with their cars. Thank you all at Parmenter! You guys are awesome!!!

  Cory Houghtaling
3 years ago
Save your time and hard earned money. These guys do not care about their customers at all. My wife took our vehicle there on TWO separate occasions, the vehicle that carries our two young children, for the OBVIOUS sounds of metal to metal grinding. Each time they drove it and heard nothing. Had two techs even look at it, which makes it worse. Blamed it on tire noise. Yeah that s right, tire noise. Took it to another shop and the front brakes were almost completely gone. Drivers side was gone. Metal on metal grinding. They said there was NO WAY the other shop even looked with the condition because it was that OBVIOUS! They are just lucky nothing happened to my wife and kids. Do yourself a favor, DO NOT USE PARMENTERS! Below is a pic of the brakes and the ground up rotor.

  Michael DaddySour24 Jones
3 months ago
Got car inspected was there 20 minutes. Very nice people

  Robert S
10 months ago
Jesse the tow driver is amazing very personable professional did a great job and made the experience flawless. Definitely the best tow driver around and would be my first choice in future to use. Thank you Jesse for a great job done

  Mark Schaffhouser Jr
a year ago
Hit a deer last night and needed my car towed. Called and they were at our location quickly and helped make a stressful situation seem ok. The employee was positive and stayed with us until the police came. Talked to us and kept us positive. Would recommend 100%.Service: Car towingService: Car towing

  a manoos
2 years ago
Called last minute to get my car inspected for the annual NY inspection requirement. Larry was very nice and accommodating. He and the rest of the folks there were very easy to talk to. They were recommended to me by my boss and he had high praises for them as well. I'll definitely will be coming back to do more business with them.Service: Vehicle safety inspectionService: Vehicle safety inspection

  Susan Hughson-Walker
a year ago
I brought my 2013 Town & Country van in for an oil change and to have the brakes checked. They also found a problem with my tie rod that was dangerous. They did everything that was needed in one day- tie rod, brakes, rotors, alignment, oil change, and air filter. One of the guys stayed a little late to make sure it was finished. Excellent customer service, I highly recommend their services.Services: Brakes, Auto maintenance

  David Putney
2 years ago
Front desk staff are professional and personable. Hooked me up with excellent tires for a car a few months ago. Went back today and I m able to get the same tires for our other car and was able to get in on a rebate. Quality work, competent mechanics, knowledgeable staff.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  John Senka
2 years ago
The Boys at the shop are great. I'm busy all the time and seem to call them last minute; This time it was right before a big trip. I put off getting the new tires and waited until the last minute. The boys came through getting me in even though they were fully booked.. They appreciate me being a long time 2+decades customer and show it by things like this. I would not have made it to the airport without the new studded tires. I got stuck in a nasty ice storm roads closed trucks on their sides my Subaru with the newly studded tires got me there with ease.. It actually felt like I had the "TIREMASTER" riding shotgun with me all the way!Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Auto glass repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Engine repair, Auto detailing, Wheel alignment, Car towing, Brakes, Fuel delivery, A/C installation & repair, Air conditioning, Auto interior vacuuming, Car waxing, Battery, Oil change

  bmw guy
a year ago
Quick and easy with services we've had done so far. Aug 2022 update- still quick and friendly service.

  Louis Magno
3 years ago
Great service, friendly staff, and fast quality work. Had a flat tire on a Saturday brought my vehicle in and had 4 new tires replaced along with a change of the spare. Dropped it off at 11:30, done by 1:30. Prices were fair and tires are balanced perfect.

  Sheri Allen
2 years ago
I called Parmenter to price tires for my car. I spoke with Ray who was amazing and got me in very quickly. He was very knowledgeable about what could be causing the uneven wear and how to keep this from happening again. They were friendly and fast. The prices on the tires were cheaper than other area shops. I was in and out fast. Thanks again Ray and Parmenter.

  scotty rude
a year ago
Top notch customer service and they took care of our 2013 Grand Caravan for tires, brake check, alignment check & an oil change ! Highly recommended and right near The Diner for a delicious brunch while you wait. Thanks again!Services: Air & cabin filter replacement, Tires, Tire rotations, Brakes, Auto tire replacement, Oil changeServices: Air & cabin filter replacement, Tires, Tire rotations, Brakes, Auto tire replacement, Oil change

  Jerry Smith
a year ago
They really saved our finger lakes trip. Found tires and a strut in short order and had us back on the wine trails in no time. And they pointed us towards a pretty damn good Mexican restaurant to boot. Thanks a million.Service: TiresService: Tires

  David Tirpak
4 years ago
What an awesome example of exceptional service from start to finish!My truck broke down on the side of the highway and AAA sent a driver out to help. He towed me to an advanced auto so I could repair my starter. Turns out the flywheel was bad. The Tow driver Tom came back hours later to check on me when he saw my truck still there. He helped me figure out the root of the problem and even gave me pointers. He then towed me to their shop for service. I was amazed to see how clean, organized and high tech the shop was when pulling up. The following morning I got a call from the service department to get me on the schedule and all details. They were knowledgeable and were able to get to the truck in sooner than originally discussed. They kept me up to date with the issues with the truck, price and timeline. Awesome work from Matt the mechanic and all others I spoke with over the phone.In conclusion I would HIGHLY recommend that anyone needing service of any type (including diesel in my case) should definitely give them a shot!- Dave Tirpak

  Vernon P Collins
a year ago
My-wife an I broke down on Interstate 86, a call to AAA brought us Jesse from ParameterHe was professional, kind and helpful and towed out truck an took care of us, I can recommend this service an driver 100% without fear of contradictory statements. This recommendation is for Parameter an Jesse who gave a sense of security too my ailing wife, I cannot give sufficient praise to either!

  Jeff Seely
2 years ago
While returning to the area to see family there was an incident on the highway due to debris on the road causing major damage to my vehicle. Luckily I was towed to Parmenter's in Horseheads where I met Mike Doner. Due to the extent of the damage I was concerned about trusting a shop I had never used before as well as being 4 hours from my home in NJ. After speaking with Mike and the confidence he had in his team to fix my car I couldn't have been happier it was in his hands. The quality of the work and the customer service provided by Mike and his team was outstanding. I knew they would return my 1 year old car to like new condition. Not only did Mike handle the mechanical repair but he also worked closely with and helped coordinate the body shop repair. He provided regular updates along the the way, proactively calling me without me having to call him first. I recommend anyone needing service to go to Parmenter's and ask for Mike. If I didn't live 4 hours away they would be my go to shop.Services: Transmission, Steering & suspension repair, Body & Trim, Wheel alignment, Brakes

  Jay Stroud
a year ago
Our BMW stopped working on a busy highway. AAA came quickly and brought the car to Parmenter in Horseheads. Parmenter analyzed the problem quickly, spoke with us directly, orderded the necessary part and arranged for a repair as soon as the part arrived. We live more than 300 miles from Parmenter and they couldn't have been more pleasant and understanding that our issue needed a rapid response - which they provided. This car is driven by our son, a student at Ithaca College - which is closing for the semester in a week. Because of the work Parmenter is doing, we will be able to coordinat our son's pickup and drive our car - saving us a more than 600 mile round-trip. We couldn't be happier with the professional, courteous and rapid response Parmenter gave us. THANK YOU!!!Service: Engine repair

  Joseph Palumbo
2 years ago
Had a flat tire. Pulled into the shop. 20 minutes later they put on the lift. Showed me the nail and the tire. Said they could not plug it. That it was a state law that they couldn't do it. I had no choice to get a new tire and they scam me on that. 174 for tire which was worth $75. Do not go there not a good place scam artists.

  Jamie Vowell
7 years ago
I ran over a wheel lock at 1030 am on a Saturday and had a flat tire minutes later. Within an hour Parmenter's had a flat bed at my house to tow to their shop. By 12:30 I was picking up my vehicle. I really appreciated the super quick service and was pleasantly surprised with my bill. They have earned my trust and business and I would recommend them to my friends and family.

  Sharon Reed
2 years ago
This place is awesome! They have taken care of me every time I've needed service. Today I had an issue with my tire keeping inflated and they found and took care of the issue. The guys here are great!!!Service: TiresService: Tires

  Lynn Hemmer
a year ago
I recently purchased a 2004 GTO and had all the belts and hoses changed. In addition, I had a noise I couldn't figure out what it was and the guys there were great in troubleshooting even at some expense to themselves. I am very please with their honesty and expertise. They are a top-notch organization. They are now on my go-to list.I recently purchased tires for my Murano and my wife's Pathfinder.They gave me the best deal on Continental tires for my wife and Laufenn tires for my Murano. I can't say enough about these guys at Parmenter's...they are my go-to-place for all my car needs!!Services: Steering & suspension repair, Wheel alignment, Battery

  Christian Ludwig
a year ago
Mike & the entire crew at Parmentier went out of their way to solve our rather unique tire problem (a 2004 Winnebago Rialta RV with strange size vs load requirements!) in a timely manner. Thanks for keeping us on the road!

  Kendra Mariah
2 years ago
Staff was very dismissive and due to negligence of not filing photo inspection paperwork some insurance coverage was removed from my policy. Staff was also looking at my afro-textured hair and making unpleasant looks. Staff did not greet me but kindly greeted other customers. Overall the staff are very unwelcoming towards black people.

  Marla Band
5 years ago
We called for a tow through AAA after business hours. Jesse came and towed the car 135 miles with a passenger and had to go all the way back alone. He was professional, personable and cheery the entire way. It's clear that he prides himself in his work and sings the praises of his boss, Ray. Thank you, Jesse for making sure that both I and my car arrived safely to a shop near my home. Thank you, Ray for seeing what a wonderful driver you have in Jesse.

  KevinBowl Straut
7 years ago
Raymond Benjamin was very understanding of my "unique" situation and was able to find the best solution for me with my daughter's car. He was in tune with my needs,and his staff took care of the necessities,as cost was a big factor. Most notably,I did all this over the phone from three hours away. I trust Ray and his team to anyone looking for fast,friendly service and only fixing what's necessary.Great job guys!!#ParmenterTire#A-ONE!!

  Cliff Kress
4 years ago
Great group of guys! I took my camper for an inspection today and was very helpful. A lot of information given to me that I was not aware of. Also the guy that did my inspection put air in all my tires. Would give 10 stars if you could. Recommend this place to everyone.

  Randy Vanness
6 years ago
I broke down on a Friday. They made a great effort to get me fixed up and going without an appt. Fast friendly and professional. 2nd time I've dealt with them and second time in very happy with them. I'd recommend them in a heartbeat. Five stars!

  Nick Cooper
4 years ago
Never ever go to this place for a diagnostic. Waited two hours for them to tell me my blower motor was broken, and it needed to be replaced for $900. They also charged me $220 for labor they didn't even do. Not to mention when I left, they didn't put the part back in my car so I had to drive back. Guy at the counter said "we're pretty legit". Lazy mechanics are not legit mechanics.