Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren Sullivan
4 days ago
I recently had an accident involving a deer and was certain my insurance would deem my car a total loss. Through the entire process, Gerber was beyond communicational with me, always updated me on the process of fixing my car, and even let me know when the painting was going to start on my car. They were extremely patient with me even when I was anxious throughout the whole process. I got my car back and it looks like I bought it off the lot all over again. They also took the time to remind me that all the parts that were replaced have a lifetime warranty. I ve never had any shop be as communicative with me before until now. Thank you again!

  Judy Greenier
a year ago
They ordered all the parts before I brought my car in! Gerber said it would be 7 working days! Every time I call them it s in reassembly but I marked my tire and the car hasn t moved? They keep saying 05/20/22 ? Ok so why would you quote me 7 days but now want to keep it over a month? Don t waste your time with this garage! They lie, give you false information and basically are crooks! Go to Manchester s which is where I normally go! Never again will I come here! I wouldn t trust them to fix my broken pen!!!! Photos show still in reassembly! Every text I get is reassembly! It s in reassembly! Looks like it s still just sitting in the same spot to me!Service: Body & Trim

  Hanna Chace
a year ago
Fast and easy process!!! The staff were fantastic and very helpful and welcoming. My vehicle got assessed quickly and was able to schedule appointment for repair the following week. Car rental met me at the shop. My vehicle repair was completed on time as they estimated. Picked it up and left keys for the rental right there. Everything was very smooth. And the paint looks great; like new again

  Kat Shipman
6 months ago
Gerber is under new management. Thank goodness. I had an issue that wasn't taken care of before he took over. When I called again (this issue was three years old), I was able to speak to him personally. He also made sure it was taken care of right away. I would recommend them under the new management.

  Aaron Radford
9 months ago
They were polite, but their work for the price they charge is mediocre at best. They had to replace my headlight, driver side fender and front bumper. And they said they would repaint those parts and my driver side door because they scratched it trying to open it. Plus my hood which the paint had a crack in from when the deer ran into the side of my car. The fender wasnt centered, part of my grill was cracked. And months later I noticed the paint on my hood was spotty and had bare spots in it. I took it back and the manager Intantly said they never painted the hood. Denied the cracked grill. If you have the option, go somewhere else. They've got amateurs working there, everyday I look at my car now, I'm upset I had them fix it. Plus they charge WAYYYYY TO MUCH MONEY!Services: Painting, Body & Trim

  Jacob Valdez
2 years ago
Got my vehicle fixed here after hitting a deer. At first glance the work looked well, but upon closer review I notice many imperfections. Crack in the lining around the grill, the headlight was pushed back about an inch from the bumper and that was never fixed (even though I was told I got two new headlights). Wish they would pay more attention to detail and put more care into my vehicle. The paper mats that are placed in the car to keep it clean, were all soggy with mud. Mud all over my floor mats. Other places I ve previously gone to, cleaned up after themselves and made the car look nice. Would ve wish they would have done the same. I want to take it back in to get fixed, but I m without a car again as it s currently back in the shop for warranty repairs unrelated to this collision, and I don t feel like being without a vehicle for a month again after getting it back just to have it fixed right. I just wish they would ve put more care into it and done it right the first time, considering they had my vehicle for over a monthService: Body & Trim

  Tammy Robbins
a year ago
It's no surprise to hear the negative things about Gerber Collision and Glass. They've had my car for four weeks now. And it was suppose to have been a two week process. I understand the additional parts and the time to get it right. I got hit in the driver's side door and hit a deer on the front driver's side. The lady on the phone today said my car was going into the paint shop on Monday and when my husband spoke to them last, it was going into the paint shop then. Glad my insurance is paying for it cause theyve doubled the price. I won't be using them again if need be!!!!!! Apparently don't know what they are doing.

  Cassondra Ball
a year ago
Gerber Collision & Glass was so efficient, quick, and I appreciate them so very much! Not only did they fix my windshield, but when I arrived at 4:30 pm, a half hour before they closed, my tire was flat. They took care of me right away at no charge and helped me get it to where I was able to drive it home. Thank you SO much!Service: Auto glass repairService: Auto glass repair

  Jim Grim
7 months ago
I have never been to any of the local shops in New York for body work or collision. All I can say is they have a great customer service base and good workers doing good things.

  Kristopher IrishGreen Davis
2 years ago
Body work on car was great, communication was great. The manager lady the minute I asked why I had a check engine light on....instant attitude and condescending demeanor. No light before crash should be none after. She tried to blame it on my car having recalls(all already fixed and none to do with the engine light issue). Scam with insurance to not fix things I'm sure.

  Eileen Kim
a year ago
Had a very good experiance. Very helpful and the car looks great. Did take longer then expected due to the delay on the parts however, once the parts were in the shop it was done quickly. Very happy & thank you;)Services: Painting, Body & TrimServices: Painting, Body & Trim

  Andrea Renee
2 years ago
Worst experience ever! I was told my vehicle would be complete 2.5 weeks from when I dropped it off. It s been 5.5 weeks and they haven t even STARTED. My rental through insurance was only 30 days so I have no transportation. This was a minor dent, I could have been driving my vehicle until they knew they could get it in.Service: Body & TrimService: Body & Trim

  Terry Roush
3 years ago
Trucks been at there shop for a total of 11 weeks 3 separate times since early September of 2020. First time the fixed not everything was even done and wrong parts cheaper parts. They initially tried installing a tailgate with no step and no backup camera. Mighty said Beach when they forgot to fix airbags Lights trailer brakes. And give me a $20 hits from Walmart versus the $400 hitch I had on. Tired of poor communication my truck is still in shop for the last four plus weeks and it's still not done.......... person with the highest credit have gotten most of the things completed the right way now but what a headache trying to get to that pointServices: Painting, Electrical, Body & Trim

  Thomas Thrower
2 years ago
:/ wrecked my Subaru no thanks to ALL the deer around here. Pretty disappointing cause I really like that car!! Entirely grateful for Gerber's service, support and personalism! I waited to review a bit to be sure I wasn't jumping the gun here. Truthfully besides the twitch I get when I get anywhere near my airbag now I can't tell there was ever an accident! N considering I was probably just shy of being totaled out...pretty impressive if you ask me! IDK, that bill was atrocious, thanks full coverage / Statefarm!!!Sorry no photos....airbags really REALLY suck n I didn't think about it at the time. Better than a steering wheel to the face I imagine ;p~outServices: Tires, Painting, Auto glass repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Body & Trim

  Thomas Cliff
2 years ago
NIGHTMARE made my whole accident situation into a long drawn out process. I dont know where to start with this so I am going to keep my experience to a minimum. I had them do front end repair on my vehicle head light, bumper, grill, and hood. I had to go back 5 times.1st was the headlight not installed properly2nd was hood emblem peeling and grill emblem not secured3rd time was not all hoses and vents were hooked back up4th was tools left under my hood and just below my windshield and headlights were never aligned5th was they installed a cheap head light instead of my xenon...hopeing I wouldn't notice.All in all absolutely the worse place I've ever delt with. They never even called me back after talking to them about my headlight which was a $500 dollar difference. I HOPE THIS STOPS YOU FROM CONSIDERING USING THIS COMPANY. Obviously I will never be going back.Services: Painting, General repairs & maintenance

  WILD7
5 years ago
Repairs were fine but found cosmetics to be missing and or broke that we're not when I gave them the vehicle. Also they kept pushing the date back and this ended up costing me money due to the rental fees... Not happy

  Mike XxMIMICxX1
5 years ago
Very pleased. Took less way less time than the last shop I took it to then again the damage wasnt severe. Provided me with a rental car and had my car back within 4 days.

  Brittany Austin
6 years ago
Will NEVER take my car there again! Such bad service! When I picked my car up the writing is still all around my car, they cut the fog light out of my car and left it under my hood!!! so now I need to replace it with buying the wiring, they left my headlight hanging half way out it s not in all the way! Also left my hood cracked! Didn t realize my hood was open till I was going down the road!!! I am very disappointed in the place! I wouldn t recommend it to anyone!!!

  Kevin Kelley
4 months ago
The people there are very courteous and helpful.

  Rj Schutz
5 years ago
Took my car there, they didn't fix everything fully. They out my headlights in wrong and than managed to tell me how they cannot fix certain parts of my vehicle because it's too complicated. Was not impressed at all

  Charisity Pierce
4 years ago
My mom had a minor fender bender. These guys did really good work pretty quickly for us at a descent price

  Michael Manzari
2 years ago
Very pleased with their work and they constantly kept me updated on progress. Would definitely recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Scott Ling
5 years ago
Friendly. Efficient. Kept me informed abourlt progress via text. Recommended. Would return for collision repairs if needed in the future.

  Stephen Burns
8 months ago
Very professional looking shop and helpful service people

  David Saltsman
6 years ago
Very satisfied with the quality of the work. Although my truck was there longer than I thought it should be

  Richard Kopacko
2 years ago
Just stopping in to deliver needed parts for vehicles they are getting back into shape!!! Easy to find on Philo Road West in Horseheads!!!

  John Bracero
3 years ago
Fixed our car in 3 days, quick courteous, and good staff.

  Asel Graves
9 months ago
Very clean garage with a helpful and friendly staff

  Brian Nelson
5 years ago
Very quick and thorough work.Car was looking brand new when completed.

  David Taylor
5 years ago
We had some scheduling issues and such but the work was impeccable when completed.