Bald Hill Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stacy Russell
2 months ago
Avoid this place.I used this company to tow a vehicle to my home, booked through my insurance company. The agreed upon job was to tow the vehicle from where it was diabled, to my home a half mile away. The owner, Eric agreed to the tow with the above instructions. Once he put the vechicle on his truck, he refused to take the vehicle to where it was supposed to go and instead drove it 15 miles away to his shop. I called him immediately after I found out he was not taking it to the residence and he said he needed to "write up a bill" and get paid by my insurance company before he would release it. I asked why he needed to have the vehicle at his physical location in order to write up a bill. He said he used "specialized" equipment and needed to write it all up. Again, I asked why the car needed to be at his shop to do that. He then screamed at me on the phone stating his kid was home sick with a fever and to leave him alone, then he hung up. The police were contacted that same day and my insurance company contacted him as well. He lied to the police and said my son, who was at the scene of the disabled vehicle when it was put on the truck, said that he could take it to his shop. He also told them the shop was closed for the day and I had to get it during regular business hours. I don't know what in the Wide World of Insurance Fraud is going on with this person and this company, but I do know it was a huge mistake to have this company tow my vehicle.Apparently, this company is pretty well known for being dishonest. From what I understand, they tow to their shop regardless of instructions to then charge exorbitant lot fees and other "specialized" charges. I wouldn't recommend this company to tow anything. Ever.

  Steve Durgo
3 months ago
Honeoye, NY is a pretty isolated place... Having said that, Bald Hill Automotive is one of those islands in the sky. Good, competent folks who can address your vehicle's mechanical needs.

  Mason Muthig
5 months ago
Very very bad service, communication and overall business. Lost my car. Saying my car is at one location but it s at another and doesn t tell me till after it was paid for. Was supposed to drop my car off at a mechanics and never did. Did not notify me it was not dropped off and still in their possession. Then charged me an impound fee to store it when it wasn t even supposed to be there to begin with. I didn t even know they still had it until I contacted the mechanic it was supposed to be brought to and they informed me it had never been dropped off. Money hungry and basically scammers.

  Keith Willis
6 months ago
My wife and I wanted to thank Eric for his kindness and professionalism in helping us. We were a good distance away from home and he came and took care of the problem with our car in a matter of minutes.

  Josie Stirpe
3 months ago
A man in a Bald hill Automotive truck tailed me and my family on the highway, was swerving in and out of lanes and off the road, almost hit a semi, then proceeded to try to run me off the road with the back of his flatbed trailer. 0/10 driving skills

  Ron Barone
a year ago
DO NOT USE THIS TOW COMPANY!!! THESE PEOPLE DO NOT FOLLOW New York State TOWING LAWS!!! My wife and I went to the Naples Grape Fest a year or so ago and we parked on the side of the road on 7 Elizabeth St (we've been parking that same spot for 23yrs) we came back from the festival in a 2 hr period and our vehicle was gone!!!!! As we stood in the middle of the road in shock a walking neighbor told us that the car was just towed by Bald Hill Automotive!! He told us that "Bald Hill Towing is a very shady towing company". Long story short a young couple had just purchased the house next to the road and they thought they owned the side of the road and the road itself obviously they did not know the.. "right of way".. laws in the town of Naples........, Bald Hill SHOULD HAVE KNOWN THAT!.... Very SHADY!! We had to sue the home owners and won back a $430.00 towing charge!! My wife and I live 93 miles away and are in our 60s, this incident was very traumatic and inconvenient. This disrupted our whole weekend , this should have NEVER happen!! THANKS BALD HILL TOWING!!!Service: Car towing

  Kate Chappell
a year ago
On November 6th 2022, my car needed to be towed for a very minor reason. It had a flat tire. Gieco arranged for my car to get towed, which happened to be through bald hill automotive. This was at around 8/9pm in fairport ny. They had strict instructions to drop off at chevy farnsworth in Canandaigua ny. However around 10:30pm I pulled up my cars gps location, and it was leaving the city of Canandaigua. I called several times with no answer, trying to get an explanation as to where they were taking my car. Eventually someone answered the phone and said it was after hours and to call in the morning. I explained they were taking my car without my permission somewhere other than the dealership. They told me to call in the morning and refused to tell me where they were taking my car. After many times of calling back after being hung up on, the woman told me the name of their company. And then hung up once more. After calling gieco, they were able to call the company, and get information, that baldhill was keeping my car, and wanted money for storage fees and additional towing fees. Bald hill was already paid for the tow job to take my car to chevy, which they refused to do. Gieco ended up paying them an additional almost $2000.00 just to get my car released and dropped off at the dealership, as baldhill would not release my car. Baldhill caused additional damage to my vehicle as well. They broke the entire right tire off. I am not looking for compensation, as unfortunately gieco had to deal with them and pay them directly. I am looking for them to get shut down, so this does not happen to anyone else! Even when I called the sheriff department, I didn t even have to tell them the name of the business, as they said they have heard of this company doing things like this often. And knew exactly who I was talking about.

  craig barrett
10 months ago
My Dodge Dually needed a tow because it shut down 600 from my driveway. They showed up in less than 30min and put a 1ton dually on the flatbed with no fuss. The driver was great and knew what he was doing. I had them haul it to dealer because they had just finished up scheduled maintenance work on it the week before and it s under warranty. Otherwise I would be fully comfortable having them work on it. They re good people and really professional. 6mos later truck had an electrical fault, this time I took it to bald hill. They figured out the issue quickly did the repair and got me on the road. Really happy with their service and now I only go to them.Services: General repairs & maintenance, Auto engine diagnostic

  Corryn Schenkel
9 months ago
DO NOT USE THIS COMPANY, I CANNOT STRESS THIS ENOUGH. IF YOUR CAR IS THERE AND BILLING TO YOUR INSURANCE COMPANY , GET IT OUT ASAP!!!I meant to leave a review a few months ago , saw their truck on i490 yesterday (I feel bad for the poor souls that will now deal with them) and it reminded me to.They will charge your insurance company INSANE holding fees for an unsecured lot (I have pictures!!) and ridiculous towing prices. Im talking close to $6,000 for a less than 30 mile tow and 5ish night hold (they wouldn't release my car!!!)This company has insurance fraud written all over it. BEWARE

  Jacob Marinelli
a year ago
Bald Hill was dispatched for me by Good Sam Roadside to tow my dually Sprinter. They were able to load it on a flatbed with no problems and get it to the destination. Other companies in the area wouldn't touch it due to it being a dually. I'm glad this company is knowledgeable and has the right equipment for jobs like this. Thanks againService: Car towing

  Barbie
9 months ago
Do not use this company. $250.00 flat rate towing charge plus a $150.00 dolly charge. $430.00 for tow 10 miles away. If this company does tow you, check the towns law to be sure they are following them.Service: Car towingService: Car towing

  Orlando Vargas
a year ago
Tried to charge me 1500 to tow a car two miles. because they saw a Porsche they thought they would rip me off. claiming special equipment. called two other tow companies they said wheel dollies and flat bed is not special equipment. Since they were sent by insurance they wanted to tow it to there shop first even though the insurance company wanted it taken to my home. The reason was they knew the insurance would not pay that amount and I would have been stuck with a bill to get my car back. the insurance company canceled them and ended sending someone else who said the same thing. stay away.

  Patti Mae Fitzgerald
a year ago
If there was a minus 10 is more appropriate. They towed our truck from an accident conveniently to their garage. They attempted to fix it for over 9 months without success and excuses. They charged us for a new bumper that was used and too small, crashed in the tailgate at their garage and did not fix it, took off our hood which was not damaged and put on some random one they found and poorly painted it. We found our hood on their truck and insisted that they put it back then charged us $8,000 ransom to get it back still having to tow it elsewhere to ethically have it fixed. They are thieves, liars and cons. Run from them. Nightmare!!Services: General repairs & maintenance, Car towing, Auto maintenance

  Libby Sherman
a year ago
All I needed was a tow for a rear right flat tire. My ETA kept getting pushed back with Bald Hill so we called USAA to try to get another company because it was over 90 degrees and my husband has a severe skin condition that was being worsened by the heat. We didn't realize that calling for another tow truck would remove us from the Bald Hill tow list right away. This happened to us 2 times when our ETA kept getting pushed back over and over again. The next day Bald Hill got called again because we still hadn't gotten towed and by now my husband had went home. It's hard not to think they took the call just to try to damage my car because according to a lady named Valerie at Bald Hill, Zack towed my car and The problem was my mechanic got a recording of Zack towing my vehicle without a dolly or flat bed. This could have created some serious damage to my vehicle. We had to file a complaint with the Livingston county sheriff's department and they said even the sheriff's will not do any business with Bald Hill Automotive because they have and problems with different drivers from that company too.Service: Car towing

  Jim Helling
10 months ago
Needed to have a shed moved from Farmington to Bristol and they did a great job. Eric was very knowledgeable and was easy to work with. Great experience from start to finish.

  Idris Smith
2 months ago
Great service, needed a unique issue looked at and they were really personable.

  jake Nuland
a year ago
Had a driver come out, completely rude upon arrival and did not want to even attempt to jumpstart my truck. He got it running and put it on his flat bed. I asked him if he could shut it off, he told me no and that it was going to stay on until he arrived at the dealer. Before I could get a word out, he starts cussing me out and getting aggressive. Next thing I know, he unloads my truck and throws my keys on the ground telling me to F myself. Highly staying farm away from these clowns.

  Sherry Dempsey
6 years ago
I had a break down over 60 miles from home on a Friday night. Called 5 separate stations and was guided to Bald Hill, Thankfully !!!! They sent a tow truck immediately and had my car towed in under 30 minutes!! The driver was personable and knowledgeable!! Car was checked and an estimate for repair and was completed before the estimated time!!! Awesome and great !!!!

  Craig Harkness
a year ago
Wife's car broke down and had to be towed. We live 2hrs away. They repaired the car and were very fair on their price. Treated us as one of their local customers.Thank you again.Services: General repairs & maintenance, Car towing

  Andrew Silkiewicz
3 years ago
I have had Bald Hill tow my vehicle at least twice. Today they were supposed to show up around 2:45pm and were here at 2:00pm!!! Can't argue with fast service. Drivers have always been friendly, I highly recommend them for a tow. Thanks and keep up the good work.

  Kathryn Kaufman
4 years ago
After waiting for over five hours for Nissan s emergency service that never came, Eric got my car out of a ditch quickly and safely. We were very impressed with the efficiency and reasonable rate. Thank you, Eric and Bald Hill!

  Michael Borgeest
7 years ago
My van had a no start condition. Bald Hill got the van towed to the shop and gave me a diagnosis and estimate of repairs within a few few hours. Had the repairs done by the end of the next day. I researched the costs and they were just where the research suggested such a repair would cost.So I got quick service at a fair price. Very pleased and will use Bald Hill again. Thanks to Brian for the professional handling of my repair.

  Lucas
5 years ago
Bald Hill Automotive,I had an issue with my vehicle making the drive from Ottawa, Canada to Washington, D.C. after making my AAA service call, 2 other companies were dispatched prior Bald Hill both refused to tow the vehicle do to its low nature. After seeing how meticulous these guys are, I wouldn t trust any other towing company.Bald Hill made the 3 hour drive to where I was in NY and drove me and my vehicle to my doorstep in another country. This blows my mind. I can t extend my thank you to these guys enough.

  Zenobia Jones
2 years ago
My insurance used them and I will never use them again in real life the lady on the phone got nasty with me after I told her to find my car that her driver lost. I never received a phone call from them to tell me they were on they re way. The driver goes through my car instead of calling asking where my keys were located in my car he helps himself? Wow then like I said never called me but drops my car in a church parking lot! I have a heart condition so I walked to go find my car since they couldn t tell me where my car was. Then tells me to call my insurance back so they can locate my car huh? Liberty mutual didn t lose my car Bald Hill did and their service is trash! Do not recommend ever!

  Phillip Erickson
6 years ago
This is a outstanding towing company.My gf got into a bad accident. The tow truck driver was very friendly and helpful.It took awhile to figure out the insurance and it was during the holidays.They gave her the benefit of the doubt and didn't charge her for storage.This is a first rate companyDon't read the negative reviews from people who only have only done one review.Would call again for help in a heart beat.

  Colleen Renno
4 years ago
On a very foggy morning I ran my car into a ditch. My road service sent Bald Hill Towing. They arrived fast, sent me a text with their ETA and were very careful pulling out my little red car. I would highly recommend them if you need to get towed!

  Traci Gruschow
a year ago
Waited 3 hours for AAA service call for a battery. Kept showing an arrival time then changing it to 25 minutes later. I ended up calling AAA back and requesting another company as Bald Hill Automotive is unreliable.

  Adrian Thai
a year ago
Do not use.. I paid and they were not going to drop my intill my son called me to verify I paid ( there office knew it was paid). Very unprofessional also the highest tow rate around... scum bags...

  Laurel Windrum
8 years ago
I have been staying here at Honeoye from out of town and my young daughter drove in last night. Her serpentine belt broke on the way and we managed to get her car into the lot for Bald Hill, leaving her key and details of the car.We got the car back the next day fixed and without being robbed, just after a holiday weekend. Thankfully since she needs to drive back tomorrow for work. Thank you so much Bald Hill Automotive, you really came through for us!!

  Ted Twietmeyer
5 years ago
They towed our car home with an engine problem; that was a big mistake; AARP called them and I didn't know it until they arrived 2 hours later. After arriving home the tow truck driver pulled over on the SAME side of the road as the driveway. I offered to get out and tell the driver when no cars were coming, but she claimed "I have been doing this for 4 years and it's no problem."While backing up she cut the turn far too sharp, jack-knifing our Buick with a loud crunch. This pushed in left front corner of the bumper and left fender close to it.They dropped off a used bumper with a cracked edge (!)to replace the damaged bumper, but completely denied damaging the left front fender.Allstate Insurance adjuster looked at the used bumper and stated it was in too bad shape to use.Insurance adjuster did the estimate and instantly transferred $1,400.00 for repair right into our bank account for repair while he was still in our driveway.I tried to be nice and gave Bald Hill a chance to handle it outside of insurance to save them a premium increase, but they never responded to the damaged fender issue so after a month I turned it in to Allstate. Allstate also recovered my deductible from Bald Hill.